From 0 to 100 coaching 100+ teams in an agile transformation by Tolga Kombak and Enis Ozer
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Agile Transformation is a long journey and happens in a long time span. Throughout this time span you need to train, start Sprinting and coach new Scrum teams on their very first Sprints. In this speech we are going to present a case study of one of the Turkey’s biggest banks, where all IT transformed from a waterfall world to a final 113 Scrum teams of Agile IT organization in a total of only 8 months. We had vast experience in the field from training to coaching, from yearly master planning to monthly focus called “The Spotlight", from cultivating new internal Agile coaches to empowering Scrum Masters and Product Owners, from fostering Scrum Masters and Product Owners community to having internal Agile events. In this speech you’ll learn the milestones we had and along with that how number of teams affected and urged us to create some coaching tools we’ve created and implemented.
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From 0 to 100 coaching 100+ teams in an agile transformation by Tolga Kombak and Enis Ozer
- 1. From 0 To 100 : Coaching In A Massive Agile Transformation March 10th, 2018
- 3. Who are we? , . , , @tolkomX https://www.linkedin.com/in/tolga-kombak http://facebook.com/tolgakombak
- 5. Where it all started
- 6. Where it all started
- 7. Released in 3rd Sprint (week 9) Second release in 6th Sprint (week 18) TTM decrease by 72% Overall completion shortened by 44% • Initial plan was 32 weeks of waterfall project Where it all started
- 8. • Fraud Monitoring • 360º Customer Data • The New IVR • HR Score Card • The New Corporate Banking • First piloting of scaling Scrum with one PBL & PO and 3 Development Teams This pilot led us to…
- 9. End of the “Initial Era”
- 10. • Nevduat (Time Deposits Accounts Renewal) • e-Kebir - AHA (Accounting Hub of Akbank) • Cashman (Cash Management) • Nandroid (New Android Mobile App) • Revaluation (Value Proposition) • KreDuat (Credited Deposit Accounts) • Facelift - Makeup (Internet Branch Renewal) This era led us to…
- 11. A domain of all “Cards Payments Acquiring Systems” with 6 teams building the “Scrumville” This era led us to…
- 12. “Scrumville” is • POS (Point Of Sale) • Merchant (3 Scrum Teams) • Debit Cards • Credit Cards Loyalty (Miles, ChipMoney etc.) This era led us to…
- 13. Succeeding in an all domain! Move further?
- 16. Agile Studio
- 17. Feeling The Winds of Change Everywhere..
- 18. Trainings 6 classes of Professional Scrum Foundations for 124 attendees 19 classes of Gamified Scrum Training for 475 attendees 9 classes of Agile & Scrum Trainings for 184 attendees
- 19. Certifications We have 72 PSM-I Certified Scrum Masters We have 11 PSPO-I Certified Product Owners & Agile Coaches We have 4 PSM-II Certified Internal Agile Coaches
- 20. Hello Scrum world!..Timeline of rollouts
- 21. Hello Scrum world!..Timeline of rollouts
- 22. Co-coaching
- 23. Organizational Change Initiation • Product Owners not managers • Testers in the Dev Teams with developers under same PGL
- 24. Transversal Communities • 9 Product Group Domains • Developers community of practice for Enterprise Architecture • Analysts & Tester community of practice for improving their skills • Agile Studio for supporting Agile transformation in collaboration with SMs • Portfolio Management for high level continuous planning in collaboration with POs & PGLs
- 25. Let’s Have A Pit Stop To Inspect & Adapt 3 months of break for new team rollouts Agile Studio focused on : • Existing teams coaching • Collecting and consolidating organizational impediments • Individual improvement with books, blog posts
- 26. Full Throttle Transformation • Fast Roll-out pace • Development of coaching tools • Introduction of Role Empowerment Programs
- 27. 1- Trainings are completed 2- Scrum Refresher activity and current situation assessment is facilitated 3- Team name, badge, and parameters are defined 4- Scrum Master is selected 5- Preparation Sprint of the team is completed DoD for Team Roll-Outs
- 28. Era of Abbreviations WIPWork-In-Progress Workshop
- 29. Era of Abbreviations WIPWork-In-Progress Workshop • Overloaded work on teams • Systems Thinking Approach • PULL system instead of PUSH • Limited WIP drives stable, sustainable and predictable work environment
- 30. Era of Abbreviations USMUser Story Mapping Workshop
- 31. Era of Abbreviations USMUser Story Mapping Workshop • Helps visualization of thoughts on work to do • Collaborate on work • Easier prioritization • Find MVPs Jeff Patton - User Story Mapping: Discover the Whole Story, Build the Right Product
- 32. Era of Abbreviations SSRSelf Scrum Refresher
- 33. Era of Abbreviations SSRSelf Scrum Refresher • Scrum events/roles/artifacts do not bring expected value • We are doing Scrum good enough • Agile Coach get to know team faster • No focus on processes
- 34. Era of Abbreviations SSRSelf Scrum Refresher • Create self awareness • Coaching transparency • Focus on team goals • Embrace change
- 35. Era of Abbreviations TFETeam Forming Exercise
- 36. Era of Abbreviations TFETeam Forming Exercise • Large product teams • Self-organization even before development • Increase in team empowerment and ownership
- 37. Era of Abbreviations DoDDefinition of Done Workshop for Teams
- 38. Era of Abbreviations DoDDefinition of Done Workshop for Teams • Why do we need DoD? • Let’s define our DoD
- 39. Era of Abbreviations CTCCoach The Coaches Sessions
- 40. Era of Abbreviations CTCCoach The Coaches Sessions Inter-team sessions to develop coaching skills & sustain self-improvement • Analysis of case studies • Developing in-house trainings • Book reviews • Brainstorming about new workshops • Experience sharing
- 41. Era of Abbreviations ATPAkbank Takım Paylaşımları* * Akbank Team Sharing Sessions
- 42. Era of Abbreviations ATPAkbank Takım Paylaşımları* • Brown Bag Meet-ups • Totally amateur sharing sessions • Highly advertised within the organization * Akbank Team Sharing Sessions
- 44. Coaching Tools Agile Talks Internal Agile Talks • Initially Agile Studio team talks • Discuss on impediments, cases and ideas • Defining actions is a must
- 45. Coaching Tools Shock Therapy Shock Therapy Technique
- 46. Coaching Tools Shock Therapy Shock Therapy Technique Jeff Sutherland, Scott Downey, Björn Granvik - Shock Therapy, A Bootstrap for Hyper-Productive Scrum • Embrace Agile Mindset within the team, • Understanding of Scrum Roles and Events, • Uncover anti-patterns and trigger team awareness, Via 1-to-1 and intensive coaching
- 47. Role Empowerment SEMScrum Master Empowerment Program
- 48. Role Empowerment SEMScrum Master Empowerment Program • Improve the coaching and facilitation skills and traits of our Scrum Masters • Create and empower the Scrum Masters community • 5 biweekly classes followed by a self learning path
- 49. Role Empowerment SEMScrum Master Empowerment Program Fundamentals Scrum Revisited Coaching Facilitation Problem & Conflict Solution
- 50. Role Empowerment SEMScrum Master Empowerment Program
- 51. Role Empowerment POEMProduct Owner Empowerment Program
- 52. Role Empowerment POEMProduct Owner Empowerment Program • Improve the product management, release projection skills and traits of our Product Owners • Create and empower the Product Owners community • 5 biweekly classes followed by a self learning path
- 53. Role Empowerment POEMProduct Owner Empowerment Program
- 54. Role Empowerment POEMProduct Owner Empowerment Program
- 55. Coaching Tools Release Projection Release Projection Workshop
- 56. Coaching Tools Release Projection Release Projection Workshop • Widen focus other than Sprints • Reduce uncertainty • Data Driven Decision
- 57. Continuous Planning Culture Spotlight Spotlight Monthly Portfolio Planning
- 59. Spotlight Spotlight Monthly Portfolio Planning Continuous Planning Culture • Replaced traditional Master Plan • Facilitated every month, planning upcoming 3 months • Focus on Priorities, risks, team dependencies and Work-in-Progress • Alignment and collaboration
- 60. Low and Slow • Organizational change initiatives start to come true • Coaching oriented approach • Agile Studio empowered
- 61. Organizational Changes Low and Slow • Agile Leaders Reloaded: ProSeed • Flat organization • Cross-functional team structure: Each role in one team • Break the command-control culture No team manager role
- 62. Low and Slow Establishment of Agile Delivery Center Agile Studio DevOps Team IT ERP Team Agile Delivery Center Test Automation Auto Build Code Revie w Organizational Changes
- 63. Conclusion • Hybrid structures impede your organizational agility. Be brave to take the red pill as soon as possible • Start a quality training program for all IT & business • Establish high level sponsorship • Gather and cultivate internal change agents • Empower the teams’ self-organization • Create quick wins and make them visible • Empower your POs and SMs • Inspect and adapt, improve continuously
- 64. Thanks To This Great Team Burak Mehmet Alper Barış Cihan Hande Esra Lemi Özmen Tolga Enis