2. Definitions and Content of the Field
E-commerce, short for electronic commerce, refers to the buying and selling of
goods and services over the internet.
It encompasses a wide range of activities, including online retail (e-tail), electronic
payments, online auctions, internet banking, online ticketing, and more.
The field also includes related activities such as online marketing, supply chain
management, and electronic data interchange (EDI).
3. Benefits
• Increased reach and accessibility: E-commerce allows businesses to reach
customers globally, breaking geographical barriers.
• Cost-effectiveness: Online businesses often have lower overhead costs
compared to traditional brick-and-mortar stores.
• Convenience: Customers can shop from anywhere at any time, leading to
enhanced customer satisfaction.
• Personalization: E-commerce platforms can leverage data analytics to offer
personalized recommendations and tailored shopping experiences.
4. Limitations
• Security concerns: E-commerce transactions are susceptible to cyber threats
such as hacking, data breaches, and identity theft.
• Lack of tangibility: Customers cannot physically inspect products before purchase,
leading to potential dissatisfaction with product quality or appearance.
• Technical issues: Glitches, website crashes, and slow loading times can frustrate
users and lead to lost sales.
• Dependency on internet access: E-commerce relies heavily on internet
connectivity, which may be limited in some regions or for certain demographics.
5. The Driving Forces of E-Commerce
• Technological advancements: Innovations in internet infrastructure, mobile
technology, and secure online payment systems have fueled the growth of e-
commerce.
• Changing consumer behavior: Increasingly tech-savvy consumers prefer the
convenience and accessibility of online shopping.
• Globalization: E-commerce facilitates international trade by enabling businesses
to reach customers across borders.
• Regulatory environment: Government policies and regulations impact the growth
and operation of e-commerce, influencing aspects such as taxation, consumer
protection, and data privacy.
6. Impact of E-Commerce:
• Economic impact: E-commerce has disrupted traditional retail models and created
new opportunities for businesses, contributing to economic growth and job
creation.
• Social impact: E-commerce has transformed the way people shop, interact, and
conduct business, shaping social norms and behaviors.
• Environmental impact: While e-commerce offers potential environmental benefits
such as reduced carbon emissions from transportation, it also contributes to
packaging waste and energy consumption from data centers.
• Cultural impact: E-commerce has facilitated cultural exchange and cross-border
trade, influencing global consumer trends and preferences.