This document summarizes a meeting to discuss improving community engagement in Toronto's planning process. The objectives are to understand current engagement strengths and weaknesses, explore new models and tools, and broaden participation. The vision is for Toronto to become North America's most engaged city on planning issues. A study timeline was presented, currently at the stage of developing partnerships and taking stock of opportunities and constraints. Feedback received so far emphasized accessibility, transparency, building planning literacy, and leveraging technology. Next steps include completing a youth engagement strategy and developing draft engagement principles, opportunities, and strategic directions.
2. How do we make Toronto
the most engaged city in
North America?
3. STUDY OBJECTIVES
1. Better understand the strengths and weaknesses of the current
community planning process in Toronto
2. Explore new engagement models and tools
3. Explore opportunities and best practices related to implementing
Community Planning Advisory Groups in each Ward (or geographic
area)
4. Explore opportunities to broaden participation among key
audiences, including youth, new immigrants, and low-income
residents
5. Identify other opportunities to improve the quality of feedback
through the community planning process
4. VISION: To become North America’s most engaged
Opportunities
for Change
IMPLEMENTATION
1
Strategic
Direction
2
Strategic
Direction
3
Strategic
Direction
city on planning issues
STUDY FRAMEWORK
Pillars of Effective Engagement
Actions Actions Actions
5. STUDY ELEMENTS
Stakeholder
Partnership
Strategy
Ethnic Media
Strategy
Engagement
Action Plan
Youth
Engagement
Strategy
Open Data
Framework
6. STUDY TIMELINE
1 GROWING 2 3
Building Blocks
Identify & pursue key
stakeholder partners
Identify ethnic media
partners & develop
Ethnic Media Strategy
Public Launch
WE
ARE
HERE
Opportunities &
Constraints
Identify draft
Opportunities for
Change
Identify draft Pillars of
Effective Engagement
PARTNERSHIPS
TAKING
STOCK
April – June 2014
YOUTH ENGAGEMENT STRATEGY
July – Dec 2014
DEVELOPING
SOLUTIONS
Jan – March 2015
4REPORTING
BACK
Apr – June 2015
Strategic Directions
& Actions
Identify draft Strategic
Directions
Identify draft Actions
Final
Recommendations
Final Report
ETHNIC MEDIA STRATEGY
8. WHY? DO WE ENGAGE
► To build capacity and inform
participation
► To inform planning processes
► To facilitate city building
9. HOW? DO WE ENGAGE
1. When we receive a development
application
2. When a neighbourhood-based
planning process is initiated
3. When a city-wide planning process or
special study is initiated
4. When we want to talk about city
building
12. 1. Accessibility that overcomes
barriers
2. Focus on transparency and
accountability
3. Build planning literacy
4. Broaden access to information
5. Leverage online and mobile
technology to make participation
easier
6. Stronger communities
13. NEXT STEPS
• Youth Engagement Strategy to be completed by late January 2015
• Staff workshop in January 2015 to analyze feedback and develop
draft Principles for Effective Engagement & draft Opportunities for
Change
• Second round of consultations – early 2015
• Affirm draft Principles for Effective Engagement & draft Opportunities for Change
• Develop draft Strategic Directions
• Develop draft Actions
• Open Data Framework
• Final report to Council in mid to late 2015
Growing Conversations is an exciting initiative from the City of Toronto to help make Toronto the most engaged city in North America.
Growing Conversations is central to the effort to improve participation in the planning process. This city-wide initiative will offer a variety of opportunities for residents to engage with planning staff to craft a better consultation process.
Let’s talk!
Ethnic Media Strategy – Cantonese, Mandarin, Spanish, Tamil and Tagalog
Growing Conversations is an exciting initiative from the City of Toronto to help make Toronto the most engaged city in North America.
Growing Conversations is central to the effort to improve participation in the planning process. This city-wide initiative will offer a variety of opportunities for residents to engage with planning staff to craft a better consultation process.
Let’s talk!
Growing Conversations is an exciting initiative from the City of Toronto to help make Toronto the most engaged city in North America.
Growing Conversations is central to the effort to improve participation in the planning process. This city-wide initiative will offer a variety of opportunities for residents to engage with planning staff to craft a better consultation process.
Let’s talk!
1. An accessible planning process ensures that people feel welcome and are able to participate freely. Improvements to the engagement process should focus on accessibility and access to information related to the planning process. This includes overcoming linguistic barriers, making more regular use of plain language, offering a variety of mediums for engagement and scheduling meetings at times that suit differing schedules.
2. When people don't understand how their feedback has been used to inform planning, transparency and accountability suffers. Making a stronger connection between inputs from the community and project outcomes by being clearer about where feedback is going, and how it has been used can only increase the accessibility and transparency of the planning process.
3. The planning process in Ontario is complex and difficult to navigate, and this can be intimidating to many people, creating a barrier to participation. It also leads to frustration when people don't understand how the planning process itself influences planning outcomes. Building Torontonians' understanding of basic planning concepts, principles and processes will go a long way towards making engagement more relevant.
4. Many Torontonians find it difficult to find and access information related to development applications or planning processes happening in their communities. This includes access information regarding the time and locations of meetings and updates on development applications. Improving access to this information should promote greater participation. Open Data can play a key role in broadening access to information.
5. People are looking for new ways to participate in planning processes beyond the traditional community meeting. Canada has one of the highest internet penetration rates in the world, with well over 85% of Canadians enjoying access to an internet connection, and close to 60% have a smartphone. While City Planning has already begun to make better use of these technologies, there is an opportunity to leverage them even further in order to make participation easier and more convenient.
6. Toronto is a very different place than it was in the 70s, when neighbourhood planning offices exited across the city. Residents today feel disconnected from the Community Planners who are responsible for planning their neighbourhoods. Giving Community Planners a more prominent community role will help to build stronger relationships with the community, and promote transparency and accountability.