General Practice Transformation Champions: Lessons from the front line
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Workshops session 3 Presentation: Lessons from the front line. What we have learnt about at scale working whilst building GP Hubs by Dr Paul Deffley
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General Practice Transformation Champions: Lessons from the front line
1. Dr. Paul Deffley
Lessons from the front line. What we have
learnt about at scale working whilst building
GP hubs
2. Intentions For The Session
• To understand what is happening across
the country
• To reflect on the key learning points from
our work
• To have an opportunity to discuss with
colleagues
• To consider what your next steps are
and where to find support
3. About Here
Formerly known as Brighton and Hove Integrated
Care Services
Not-for-profit social enterprise
Membership organisation (our members are local
GPs, Practice Managers, Practice Nurses and our
own staff)
Annual turnover of £50 million
Partnered with local practices
Delivering a broad range of NHS Services
Supporting primary care since 2008 and testing new
ways of working
4. Working
at Scale
• Working at scale in
collaborative arrangements is
widely accepted as the future
of general practice
• Collaboration in General
Practice survey 2017
• 81% GP practices part of
collaboration (up from 73%
2015)
• 45% federations
• 53% covering >100,000
people
5. Working
at Scale
• But….
• Over half of GPs and a third of CCG staff
felt practices and collaborations had not
been at all influential in shaping STP
strategy
• Only 1/5 of GPs thought STPs would
deliver change in primary care
• 53% (very) unwilling to give up
GMS/APMS
• Complicated picture: -
• Many work in multiple collaborations
• One size does not fit all
6. Working
at Scale
• What is happening across the country?
• One third collaborations reported
achieving their goal to improve
access
• One in ten had fully achieved goal
of improved sustainability
7. Conversation
point
Imagine a successful, connected group
of practices, sharing resources and
service delivery…
What are the benefits of this?
What’s stopping you?
8. Challenges
to GPs
Working
at Scale
• Trust
• Engagement
• Time and work pressures
‘No corporation or practice can thrive in the absence of
creativity, innovation and learning and the greatest threat
to all three of these is disengagement’.
25. What we are seeing in the system
• Keeping people connected
whilst they learn
• Clear over time what the
solutions are
• This is the transformation
space
27. Discussion – about the why
Thank you for your participation…
Any questions, thoughts or reflections on the
information and conversation about General Practice
at scale?
Simple slide to ensure people have a sense of purpose for the session
https://www.nuffieldtrust.org.uk/research/is-bigger-better-lessons-for-large-scale-general-practice
What is happening across the country?
This agenda is well underway across the country, with almost three-quarters of general practices already in some form of collaboration with others, almost half of which formed during 2014/15. The major reasons for forming were to ‘achieve efficiencies’ and ‘offer extended services in primary care’.
Larger scale has the potential to sustain general practice through operational efficiency and standardised processes, maximising income, strengthening the workforce and deploying technology.
However, scaling up will take a lot of hard work and cannot just be left to a few heroic leaders. All GPs will need to play a part in making these new organisations successful.
Larger scale has the potential to sustain general practice through operational efficiency and standardised processes
maximising income
strengthening the workforce
deploying technology.
No single model that can be implemented throughout the country
Each organisation must evolve to meet the needs of its local population
Data can be used to improve the care patients receive without increasing the burden on primary care professionals
Larger scale has the potential to sustain general practice through operational efficiency and standardised processes
maximising income
strengthening the workforce
deploying technology.
No single model that can be implemented throughout the country
Each organisation must evolve to meet the needs of its local population
Data can be used to improve the care patients receive without increasing the burden on primary care professionals
https://gpatscale.rcgp.org.uk/discussions/culture-eats-strategy-breakfast/#.WjkyU9Jl-M8
GPs and CCGs agree that collaborations are likely to be ready to hold budgets for selected community services in the near future.
Collaborations will need to think carefully, but positively, about their governance arrangements to enable this.
GP engagement with their STPs may need to be re-examined quickly to develop better buy in.
Further discussions about options for contractual models may also be needed, as a majority of GPs said they would be unwilling to change to a new contract.
Introduction to workflow
Design principles
Approach to learning
Confirmation practices through data
The current reality with documents
Are we really doing the best job for the people we serve?
How will you know it’s working?
Data from a typical practice we trained
We know some practices where the cross over happened much sooner – depending on skill, they may already doing workflow to an extent already.
Describe the layout so everyone knows it represents Letters / Timeframes / Person
Black line - letters sent to GP
Green line – letters completed by Administrator
Pink line - letters sent to others , for example, Pharmacist or Nurse
As you can see, as this practice hit 8 weeks post training, they had passed over 50% of their clinical correspondence to their administration team.
Following an implementation plan which follows letter types that are a combination of high frequency and ease of completion
A&E
111s
Screenings
Implementation slows down as administrators move onto more complex letter types
Engagement
GP protocol design
Data to create demand and capacity
Code sign local governance structures
Shared decisions
Conflict resolution
Empowering teams and understanding when to seek advice
Implementation plan using data
E-learning and physics go live
Support
Data to demonstrate impact and
understand what is the next question to answer
Communication and learning
I’m showing this so you get a sense of just how much information the Dashboard can give you and what it allows you to do
Appreciate its difficult to read – see Handout
The Dashboard is useful as it…
As primary care physicians we know our own communities well and live daily with the tension between providing continuity of care and meeting the accessibility they need, whilst working in practices stretched by workforce challenges and rising demand.
It seems essential therefore that for GP at Scale to develop in any area, organisations will need good data on the health needs of their local population upon which to base any new care models, as the Nuffield Trust projects are demonstrating – including in the Valentine medical group. This will mean that working at scale can improve the care patients receive without increasing the burden on primary care professionals
Allows the auditing process to happen, and provides your PM / GP Lead insight on Workflow Administrators training needs.
Track implementation of workflow for your practice, including percentage of letters being completed by a clinician vs. administrator
Help measure the impact of Workflow across the practice including the workload of clinicians and administrators
Support you to identify which letter types to tackle next
Provide clear data on the types, shapes and volume of demand of clinical correspondence, allowing engagement with your hospitals and providers to influence change in the future
Will pick out a few graphs to introduce you to……
I’m showing this so you get a sense of just how much information the Dashboard can give you and what it allows you to do
Appreciate its difficult to read – see Handout
The Dashboard is useful as it…
As primary care physicians we know our own communities well and live daily with the tension between providing continuity of care and meeting the accessibility they need, whilst working in practices stretched by workforce challenges and rising demand.
It seems essential therefore that for GP at Scale to develop in any area, organisations will need good data on the health needs of their local population upon which to base any new care models, as the Nuffield Trust projects are demonstrating – including in the Valentine medical group. This will mean that working at scale can improve the care patients receive without increasing the burden on primary care professionals
Allows the auditing process to happen, and provides your PM / GP Lead insight on Workflow Administrators training needs.
Track implementation of workflow for your practice, including percentage of letters being completed by a clinician vs. administrator
Help measure the impact of Workflow across the practice including the workload of clinicians and administrators
Support you to identify which letter types to tackle next
Provide clear data on the types, shapes and volume of demand of clinical correspondence, allowing engagement with your hospitals and providers to influence change in the future
Will pick out a few graphs to introduce you to……
I’m showing this so you get a sense of just how much information the Dashboard can give you and what it allows you to do
Appreciate its difficult to read – see Handout
The Dashboard is useful as it…
As primary care physicians we know our own communities well and live daily with the tension between providing continuity of care and meeting the accessibility they need, whilst working in practices stretched by workforce challenges and rising demand.
It seems essential therefore that for GP at Scale to develop in any area, organisations will need good data on the health needs of their local population upon which to base any new care models, as the Nuffield Trust projects are demonstrating – including in the Valentine medical group. This will mean that working at scale can improve the care patients receive without increasing the burden on primary care professionals
Allows the auditing process to happen, and provides your PM / GP Lead insight on Workflow Administrators training needs.
Track implementation of workflow for your practice, including percentage of letters being completed by a clinician vs. administrator
Help measure the impact of Workflow across the practice including the workload of clinicians and administrators
Support you to identify which letter types to tackle next
Provide clear data on the types, shapes and volume of demand of clinical correspondence, allowing engagement with your hospitals and providers to influence change in the future
Will pick out a few graphs to introduce you to……
I’m showing this so you get a sense of just how much information the Dashboard can give you and what it allows you to do
Appreciate its difficult to read – see Handout
The Dashboard is useful as it…
As primary care physicians we know our own communities well and live daily with the tension between providing continuity of care and meeting the accessibility they need, whilst working in practices stretched by workforce challenges and rising demand.
It seems essential therefore that for GP at Scale to develop in any area, organisations will need good data on the health needs of their local population upon which to base any new care models, as the Nuffield Trust projects are demonstrating – including in the Valentine medical group. This will mean that working at scale can improve the care patients receive without increasing the burden on primary care professionals
Allows the auditing process to happen, and provides your PM / GP Lead insight on Workflow Administrators training needs.
Track implementation of workflow for your practice, including percentage of letters being completed by a clinician vs. administrator
Help measure the impact of Workflow across the practice including the workload of clinicians and administrators
Support you to identify which letter types to tackle next
Provide clear data on the types, shapes and volume of demand of clinical correspondence, allowing engagement with your hospitals and providers to influence change in the future
Will pick out a few graphs to introduce you to……
How to use working at scale as a way to improve quality?
• What are the key challenges that you face when working at scale?
How do different new different models of care compare?
• How do we release clinical leadership time?
• How can we build trust and relationships in primary care?
• How can working at scale address workforce issues?