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Press Start
Innovation at scale
A community of purpose
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
PC: Soumya Singh, Auto Rickshaw
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
What do you do?
Oh, you’re the other Big
Basket…
Didn’t you go out of
business?
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Fruit and veg Express Gourmet
No to good ideas; yes to a great one.
Loyal Customer Count
Hubris
Knowing
Selling
Humility
Wondering
Serving
Why
We are not special
Ignorance + Courage
Innovation
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
An innovative
organization is an
effective community of
people with purpose
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
2-3 month release cycle
Tech
Innovation
Not transparent
Slow release cycle
Specs
No retros
F@#K
scrum
We totally do scrum
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Product
manager
Senior Engineer
Tech
Innovation
Late on everything
Skill based priority
Poor quality
X-FUNCTIONAL TEAMS THE ALL TEAM TEST
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
“It’s great that tech is so transparent now and
we’re getting a lot done, but I don’t know why the
F@#k we’re building any of the stuff we’re
building”
- Albinder Dhindsa, CEO @ Grofers
Albi on Scrum:
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Output driven teams
Domain teams
• Shopping cart
• Landing pages
• Payments
• Search
• Data science
Problems
• What if I don’t need new
payment providers?
• How do these teams map
outside of tech?
• How do I measure impact?
Tech
Innovation
Incremental change
Micro-optimization
Hard to measure value
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Output teams -> Outcome teams
Output teams
• Shopping cart
• Landing pages
• Payments
• Search
• Data science
Outcome teams
• Acquisition
• Retention
• Conversion
• Personalization
• Customer satisfaction
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Regrettable attrition in tech (Gurgaon)
<- Agile transformation
Attrition at Startups in India
No one stays at Grofers for the
table tennis
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
No one stays at Grofers
for the table tennis*
* There is no table tennis
Geese, not tech leadership
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
O bjectives
K ey
R esults
Regrettable attrition in tech (Gurgaon)
No OKRs OKRs
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Grofers
Innovation
Territorialism
No clear priorities
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Gagan
Product
Arti
Marketing
Anjali
User research
Nitesh
UI/UX
Ankur
Data
Not pictured:
Priyansh and Ashish
Engineers
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019
David Hussman
1962-2018
Dude’s law
How
Why
Value =

More Related Content

Going for 10X: Building teams in a Hyper-Competitive Market by Jacob Singh at #AgileIndia2019

Editor's Notes

  1. Atta 260 @ 5% Parle G 58 @ 1% Oil 120 @ 3% Surf 302 @ -5%
  2. Modern supermarkets
  3. Or mobile internet. One thing remains the same
  4. That resonated with me
  5. A lot has changed
  6. But there’s another reason: [What’s the worst thing about parties] What’s the first thing people ask you?
  7. Cocktail party
  8. Finally have a good answer
  9. Show of hands: how many of you know Grofers? How many thought before this presentation we were going out of business.
  10. We were a brat. Massive Hubris -
  11. Quickly raised $100M What was our GMV at the $120MM raise
  12. We went flat
  13. Headlines of failure
  14. Target 10min How to make meaning, the lifeblood of your organization.
  15. No IP Margins are thin
  16. We’re just stupid enough to keep trying things, hungry enough to fail.
  17. Raise your hand if your organization is > 500 people Keep it up, if you joined when it was less than 100 What’s changed? Do people understand the strategy at the edges, do they have the power and knowledge to affect it? Do they care? What happens if they don’t? ** Add a slide "purpose"
  18. Use castle as metaphor here
  19. Target: 15min People need to feel like they can make a difference
  20. Go Quick
  21. Good intent, but it took so damn long
  22. [Audience engagement] – name scrum
  23. Naresh told me to say this.
  24. Mushroom slide: Sprint reviews User stories Retrospectives
  25. We iterated faster, but didn’t release faster
  26. Control results from start to finish
  27. Snehal and Mukesh story
  28. Objectives, not instructions
  29. Mushroom slide: X-functional teams The ATT People won't challenge the status quo if they don't feel efective
  30. Sprint review Science fair
  31. We were effective, but too incremental. We were feeding the beast. In other words, we weren’t making an impact
  32. Give cookies
  33. Payments and carts teams DS building algos, not going to prod Everyone still blaming tech
  34. Data to discovery team story
  35. joining as CTO Merging prod and eng
  36. Business is doing great Alignment is strong
  37. I questioned myself as a leader Before we talk about why, let me show you around Grofers
  38. This is the Grofers café. The food is as good as the décor.
  39. This is what we call a meeting room most times
  40. I asked a lot of people
  41. Old days: Own a piece of code New days: Own value creation The Mushroom problem: People need to understand how they contribute.
  42. I agree to this goal I agree to be judged based on this goal I know how this goal is valuable to the org
  43. Then something magical happened People became agents of change
  44. Group pic from Lemon Tree
  45. Once we had this rolling in tech, we had a lot of dependencies
  46. [Audience interaction] Marketing going left, we're going right...
  47. OKRs x-org x-functional teams on specific business goals Here is one
  48. Project Besan slide show reveal
  49. Let me share an even bigger example
  50. Inception in December Execution 2nd week of Jan We expected to hit around 60Cr of sales
  51. Our assumption was we would hit 60 for the whole sale. We hit 50 in 4 days, and went on to sell 200Cr worth of goods in 10 days.
  52. Innovation at scale requires that people can: Do their jobs without a bunch of process and bullshit Work on things that matter Know and help build the strategy