Gregg Kendrick - Nonviolent Communication
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The workshop will include an introduction, exercise, debrief, and closing. It will explore the differences between unconscious reactions and conscious responses. It will teach five ways of hearing difficult messages and how to focus on needs rather than blame. The core skills of NVC - pausing, connecting to self and others, authentic expression, and empathic listening - will be covered. Expressions in NVC have four parts - observation, feeling, need, and request. The document shows how needs are met at the intrapersonal, interpersonal, and organizational levels in the workplace.
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Gregg Kendrick - Nonviolent Communication
- 1. Welcome! Nonviolent Communication™: A Pragmatic Process to Unlock Human Potential with Gregg Kendrick, Basileia LLC at Barrett Values Centre - 2012 International Conference Cape Town, So. Africa September 19-21, 2012 1
- 2. AGENDA • Introduction (5 min) • Exercise (20 min) • Debrief (10 min) • Closing (10 min) 2
- 3. Unconscious REACTION vs. Conscious RESPONSE 3
- 4. 5 Ways of Hearing a Difficult Message 1. Blame self 2. Blame the other person 3. Connect with self 4. Connect with the other person 5. Connect with the “needs of the whole” 4
- 5. “WHAT MATTERS” vs. BLAME where is your attention focused? 5
- 6. Core Skills of NVC 1. PAUSE - awareness of reaction 2. Connect to Self - what matters to me 3. Authentic Expression 4. Empathic Listening - what matters to you 5. Remember the “Needs of the Whole” 6
- 7. 4 Parts of an NVC Expression •Observation • Feeling • Need • Request 7
- 8. OBSERVATION What you see, hear, smell, ... free of evaluation 8
- 9. “When I hear you say ‘I don’t care ...’” “When I remember seeing you leave the office at 4:20 yesterday afternoon ...” 9
- 10. FEELING body sensations free of thoughts 10
- 11. Excited Relieved Confused Disappointed Angry Scared 11
- 12. NEED universal human needs free of specific strategies 12
- 13. Authenticity Transparency Purpose Autonomy Clarity To be heard 13
- 14. REQUEST Invitation to contribute to needs free of demands 14
- 15. “Would you get the report to me by Monday at 5pm? “Would you be willing to tell me how you feel hearing what I said?” 15
- 16. How Needs Show Up in the Workplace 16
- 17. 17
- 18. Sandwich Model of WorkTM O ur y St ingories Pro M Our cesses y T hi nk y O ur Com Roles M stor mun M y Hi ica: on Intra-‐ Inter-‐personal Organizational personal “YOU” “I” “WE” Relationships My Where the work Our Work gets done Work ©2012 Elucity Network, Inc. as developed by Marie R. Miyashiro www.EmpathyFactorAtWork.com
- 19. organizational interpersonal intrapersonal I You We 19
- 20. 20
- 21. a language of needs 0bservation feelings/needs requests 21
- 22. of people universal needs of organizations 22
- 23. nonviolent communicationsm integrated clarity® 23
- 24. needs-‐based consciousness I YOU WE NVC & IC meeting more needs in the workplace www.EmpathyFactorAtWork.com www.basileia.org 24