Healthwatch 17 09-13
- 1. Healthwatch England Adam Harridence – Public Affairs 2013
- 2. What Healthwatch England does • Give national voice to the issues that most affect people who use health and care services, their families and carers • Actively seek views from all sections of the community – not just those who shout the loudest, but especially those who sometimes struggle to be heard • Work closely with those who represent different groups of service users and others eg regulators, professional groups • Lead and support local Healthwatch so they have the tools they need to fulfil their task and work with us including supporting local partnerships • Develop an intelligent view of the issues and trends, based on all the above and evidence from: • Adults and young people who use services • Local Healthwatch • Charities and those who support vulnerable people (potential Alliance) • Raise the most important issues at the highest levels
- 3. What Healthwatch England does • Give national voice to the issues that most affect people who use health and care services, their families and carers • Actively seek views from all sections of the community – not just those who shout the loudest, but especially those who sometimes struggle to be heard • Work closely with those who represent different groups of service users and others eg regulators, professional groups • Lead and support local Healthwatch so they have the tools they need to fulfil their task and work with us including supporting local partnerships • Develop an intelligent view of the issues and trends, based on all the above and evidence from: • Adults and young people who use services • Local Healthwatch • Charities and those who support vulnerable people (potential Alliance) • Raise the most important issues at the highest levels
- 4. Healthwatch - set up • Roughly £3m budget, 30 staff • Healthwatch England fully staffed by Autumn 2013 • London office, with 4 local Healthwatch staff based across the country • 152 local Healthwatch with dedicated budget - small staff plus volunteers; diverse set up and governance structures • 11 members of Committee from a broad cross-section of communities
- 5. Healthwatch England - Priorities In 2013/14 our priorities are to: • Ensure consumers and users of health and social care can exercise their right to be heard • Ensure consumers and users of health and social care can exercise their right to have your views taken seriously • Support local Healthwatch development • Establish Healthwatch as an effective organisation that makes a difference for consumers and users in a changing health and social care landscape
- 6. Key deliverables • To have your concerns taken seriously: • Consumer experience of concerns and complaints process • “Deep dive” on a highly vulnerable group – those who need someone to advocate on their behalf • Gathering local Healthwatch data on good and poor practice • Campaign on key improvements to the complaints process, including Francis recommendations
- 7. Key deliverables • Representation: • Annual Report, focused on eight consumer rights – 9 October 2013 • Report on how consumers are currently given a voice in the health and social care system, good practice and areas for improvement • Further deep dive on vulnerable groups – eg children, mental health service users • Help develop our longer-term work programme • And, flexible response to issues arising from local Healthwatch or directly from consumers
- 8. Working with local Healthwatch Already well underway – launched April 1 2013, they are a diverse network linked by a willingness to make difference: • Torbay – Working with young people and training young people • Calderdale – HWB and CCG commissioned LHW to co-design the system with the local population. • Surrey – Used Enter and View to improve stroke services at a local acute trust • Cornwall – Used local patient feedback to improve commissioning of autism services for children 0-5. • Important for stakeholders to begin conversations with the local Healthwatch colleagues.
- 9. Can Healthwatch actually have an impact Four key reasons that will help Healthwatch succeed in giving patients and care users a strong, collective voice in shaping health and social care • There are 153 of us, working together to give people a strong local, regional and national voice – sharing best practice, collecting data from across the network and analysing trends. • We have an independent voice, representing both patients and care users, as well as children and adults. • We have been granted statutory powers – which means we have real power in law to make those who plan and run our hospitals, surgeries and care homes listen to us. • We have to work with a wider network – share knowledge and expertise
Editor's Notes
- Holding slide only
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