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Hemant Resume

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Hemant gautam
Hemant gautam

Hemant Kumar is seeking a role with greater responsibilities and challenges where he can utilize his analytical skills and strong work ethic. He has over 3 years of experience in office administration and client support roles. His experience includes data maintenance, report preparation, client communication, and process training. Currently he works as an Associate in Planning and Reporting at MetLife, where his responsibilities include providing technical support, user access management, audit handling, and training organization. Hemant holds a BA degree and has completed diplomas in software engineering and management systems. He is proficient in Microsoft Excel and knowledgeable in Hindi and English.

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Hemant Kumar E-Mail:gautamh.25.2012@gmail.com D/62, Balajipuram, post – Aurangabad, Mathura (UttarPradesh) Mobile: 09568000371 To attain role of greater responsibilities and challenges. To explore the developing industry using analytical power & logic with excellence & to achieve a unique position with strong work ethic, innovative experience & organizational skills. Professional Experience SystemCertifications Inc.(Apr’2011to Oct’2014) Designation: OfficeExecutive JobProfile:  Data Maintenance (Documentation & Training)  Preparation of IMS reports(Based on Client Companies Audit)  Client reporting and analysis  Maintain daily calls, mails and faxes etc.  Update Client Company records (Record formats and QMS Data) About Organization: System Certifications Inc. is a leading provider of Consulting services to organizations, offering latest in Management System Certifications, product certifications and promoting quality concepts to prepare the industry for a global competitive business environment. METLIFE GOSC Pvt Ltd... (Jun’15to till) Designation: Associate –Planning&Reporting Dep-CSC - Functional Support Process - BSP(BusinessSolutionPlanning) Job Profile:  Providing Technical support to stateside locations (Dayton, Tulsa, Utica, Warwick, Charlotte, Manila, El Salvador & Lexington etc.) To get the various application access for 54 different Line of Business for offshore & onshore.  Raising accesses to the MetLife employees(Onshore & Off Shore Locations)  Handling Production Trackers and Time and motion Trackers  Generating Employees IDs to the MetLife employees.  Handling Audit and Collating audit data.  Handling work Allocation for BSP Team.  Responsible for assigning one voice ID to call center associates through IC Manager.  Handling Audit report with Accuracy and Timeliness Errors.  Maintain Leave calendar for BSP Team.  Shared production Report, Audit Report and Errors with reporting Manager.  Maintain Client's Playbook tool and sharing all the access updates with the stateside Team on daily basis.  Organize process Training
About Organization: MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. ACADEMIC DETAILS  B.A From University Of Agra Year: 2008  10th + 12th from U.P Board Year: 2003 & 2005 GNIIT from NIIT  3 years Software Engineering diploma (NIIT) from south-ex ,New Delhi WORKING SKILL DETAILS  Excel: Vlookup, Hlookup, Pivot Table, Data Shorting, Data Filtering, Count, CountA, Sumifs, Countifs, Averageif, and Use Advance Function. PERSONALDETAILS Name : Hemant Kumar Father's Name : Sh. Krishna Kumar gautam Date of Birth : 04.08.1988 Languages Known : Hindi, English Marital Status : Married Interests & activities : Playing Chess, Listening Music Permanent Address : D/62, Balajipuram, post – Aurangabad, Mathura (UttarPradesh) DECLARATION:I,Hemant Kumar, hereby solemnly declare that all the information furnished above is true, complete, and correct to the best of my knowledge. Place:-…………………………………. Date:-……………………………………. Hemant Kumar

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Hemant Resume

  • 1. Hemant Kumar E-Mail:gautamh.25.2012@gmail.com D/62, Balajipuram, post – Aurangabad, Mathura (UttarPradesh) Mobile: 09568000371 To attain role of greater responsibilities and challenges. To explore the developing industry using analytical power & logic with excellence & to achieve a unique position with strong work ethic, innovative experience & organizational skills. Professional Experience SystemCertifications Inc.(Apr’2011to Oct’2014) Designation: OfficeExecutive JobProfile:  Data Maintenance (Documentation & Training)  Preparation of IMS reports(Based on Client Companies Audit)  Client reporting and analysis  Maintain daily calls, mails and faxes etc.  Update Client Company records (Record formats and QMS Data) About Organization: System Certifications Inc. is a leading provider of Consulting services to organizations, offering latest in Management System Certifications, product certifications and promoting quality concepts to prepare the industry for a global competitive business environment. METLIFE GOSC Pvt Ltd... (Jun’15to till) Designation: Associate –Planning&Reporting Dep-CSC - Functional Support Process - BSP(BusinessSolutionPlanning) Job Profile:  Providing Technical support to stateside locations (Dayton, Tulsa, Utica, Warwick, Charlotte, Manila, El Salvador & Lexington etc.) To get the various application access for 54 different Line of Business for offshore & onshore.  Raising accesses to the MetLife employees(Onshore & Off Shore Locations)  Handling Production Trackers and Time and motion Trackers  Generating Employees IDs to the MetLife employees.  Handling Audit and Collating audit data.  Handling work Allocation for BSP Team.  Responsible for assigning one voice ID to call center associates through IC Manager.  Handling Audit report with Accuracy and Timeliness Errors.  Maintain Leave calendar for BSP Team.  Shared production Report, Audit Report and Errors with reporting Manager.  Maintain Client's Playbook tool and sharing all the access updates with the stateside Team on daily basis.  Organize process Training
  • 2. About Organization: MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. ACADEMIC DETAILS  B.A From University Of Agra Year: 2008  10th + 12th from U.P Board Year: 2003 & 2005 GNIIT from NIIT  3 years Software Engineering diploma (NIIT) from south-ex ,New Delhi WORKING SKILL DETAILS  Excel: Vlookup, Hlookup, Pivot Table, Data Shorting, Data Filtering, Count, CountA, Sumifs, Countifs, Averageif, and Use Advance Function. PERSONALDETAILS Name : Hemant Kumar Father's Name : Sh. Krishna Kumar gautam Date of Birth : 04.08.1988 Languages Known : Hindi, English Marital Status : Married Interests & activities : Playing Chess, Listening Music Permanent Address : D/62, Balajipuram, post – Aurangabad, Mathura (UttarPradesh) DECLARATION:I,Hemant Kumar, hereby solemnly declare that all the information furnished above is true, complete, and correct to the best of my knowledge. Place:-…………………………………. Date:-……………………………………. Hemant Kumar