Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
SlideShare a Scribd company logo

HK KMS Knowledge Cafe 2011

•Download as PPT, PDF•
•
David Gurteen
David Gurteen

The document discusses the importance and power of conversation. It states that conversation is creative, a meeting of minds that generates new ideas. Quality conversation requires dialogue, where people listen to understand different perspectives without judgment. The most effective knowledge management tool is conversation, as the questions we ask and explanations we provide through words and metaphors help create and share new knowledge.

Related slideshows

TEDx: How To Spread Your Idea
TEDx: How To Spread Your Idea TEDx: How To Spread Your Idea
TEDx: How To Spread Your Idea
 
UTS - Insights Lecture - 59330
UTS - Insights Lecture - 59330 UTS - Insights Lecture - 59330
UTS - Insights Lecture - 59330
 
How to Boost Creativity at Work
How to Boost Creativity at WorkHow to Boost Creativity at Work
How to Boost Creativity at Work
 
1 of 31
The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
The Knowledge Café
The birth of the Gurteen Knowledge Cafe London, September 2002
Business is a Conversation
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto Conversation is central to all that we do Its our job!
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation Theodore in an Oxford Historian Conversation is creative
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto Its about understanding & sense making Through conversation & storytelling
Conversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
Principles of Dialogue Suspend assumptions, do not judge Observe & listen to one another Welcome differences & explore them Allow taboo subjects to be raised safely Listen to your inner voice Slow the discussion Search for the underlying meaning Dialogue is based on the work of the physicist David Bohm
Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates
Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. Jay Cross, Informal Learning Jay Cross is a champion of Informal Learning
Summary Business is a conversation Conversation is creative Understanding is more important than knowing more Dialogue is the key to quality conversations Conversation is a powerful learning and KM tool
The Knowledge Cafe
What is a Knowledge Café? A Knowledge Café brings a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the issues involved. Ultimately leading to action in the form of better decision making and innovation and thus tangible outcomes.
Different forms of Knowledge Café Many forms of café adapted to different purposes Gurteen Knowledge Café & World Café Learning, inspiring action Gurteen Innovation or Action Café Surfacing issues Refining issues and problems Developing responses AARs, peer-assists, retrospects can be considered forms of Café
The Gurteen Knowledge Café Process Set the context – normally a speaker An open-ended trigger question Small group conversations at tables Whole group conversation in a circle Share actionable insights
Principles of the Gurteen Knowledge Cafe Relaxed, non-threatening, open conversation As close to a pub or dinner conversation as possible No manipulation of people; no hidden agendas Everyone is equal; no table leaders; no reporting back No one is forced to do anything – OK to just listen Trust people to talk about what is important to them OK to go off-topic – that’s what good conversations do No group summarization or attempt to reach consensus No capture of outcomes; no flip charts in the room Principal outcome: what people take away in their heads
The Gurteen Knowledge Café is fundamentally different to other forms of knowledge café or the World café. No table hosts or leaders No reporting back No capture of outcomes No group summarisation Less formal & less controlled
What are the outcomes? Real outcomes are what you take away in your head A deeper understanding of the issues discussed A deeper insight into other people’s perspectives A better appreciation of your own point of view Engagement with the subject Better relationships Better position to make more informed decisions and to take action! Intangible outcomes but valuable nevertheless
Where might you use the Café? Surface hidden problems & opportunities Encourage knowledge sharing & informal learning Spark action Address disengagement and lack of voice Help people to make sense of things Help people to feel ownership of things Improve decision making and innovation
Coffee break
The Knowledge Cafe
Today’s Knowledge Café is different to my normal format
The Process We have 8 speakers each representing a MAKE Award winner Each will speak for 2 - 3 minutes and briefly describe their talk They will then join the tables where you can have conversations with them
The Speakers
The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
The Conversation 8 speakers, 8 tables, 6-7 people per table One speaker will join each table And have a conversation for 40 mins Speakers + 3 people move tables You have a second conversation for 40 mins Final sharing of insights as a whole group
The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
Share Insights
www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com
Licence You may use these slides under the following Creative Commons Licence Attribution-Share Alike 2.0 http://creativecommons.org/licenses/by-sa/2.0/uk/

More Related Content

HK KMS Knowledge Cafe 2011

  • 1. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  • 3. The birth of the Gurteen Knowledge Cafe London, September 2002
  • 4. Business is a Conversation
  • 5. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto Conversation is central to all that we do Its our job!
  • 6. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation Theodore in an Oxford Historian Conversation is creative
  • 7. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto Its about understanding & sense making Through conversation & storytelling
  • 8. Conversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  • 9. Principles of Dialogue Suspend assumptions, do not judge Observe & listen to one another Welcome differences & explore them Allow taboo subjects to be raised safely Listen to your inner voice Slow the discussion Search for the underlying meaning Dialogue is based on the work of the physicist David Bohm
  • 10. Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates
  • 11. Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. Jay Cross, Informal Learning Jay Cross is a champion of Informal Learning
  • 12. Summary Business is a conversation Conversation is creative Understanding is more important than knowing more Dialogue is the key to quality conversations Conversation is a powerful learning and KM tool
  • 14. What is a Knowledge Café? A Knowledge Café brings a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the issues involved. Ultimately leading to action in the form of better decision making and innovation and thus tangible outcomes.
  • 15. Different forms of Knowledge Café Many forms of café adapted to different purposes Gurteen Knowledge Café & World Café Learning, inspiring action Gurteen Innovation or Action Café Surfacing issues Refining issues and problems Developing responses AARs, peer-assists, retrospects can be considered forms of Café
  • 16. The Gurteen Knowledge Café Process Set the context – normally a speaker An open-ended trigger question Small group conversations at tables Whole group conversation in a circle Share actionable insights
  • 17. Principles of the Gurteen Knowledge Cafe Relaxed, non-threatening, open conversation As close to a pub or dinner conversation as possible No manipulation of people; no hidden agendas Everyone is equal; no table leaders; no reporting back No one is forced to do anything – OK to just listen Trust people to talk about what is important to them OK to go off-topic – that’s what good conversations do No group summarization or attempt to reach consensus No capture of outcomes; no flip charts in the room Principal outcome: what people take away in their heads
  • 18. The Gurteen Knowledge Café is fundamentally different to other forms of knowledge café or the World café. No table hosts or leaders No reporting back No capture of outcomes No group summarisation Less formal & less controlled
  • 19. What are the outcomes? Real outcomes are what you take away in your head A deeper understanding of the issues discussed A deeper insight into other people’s perspectives A better appreciation of your own point of view Engagement with the subject Better relationships Better position to make more informed decisions and to take action! Intangible outcomes but valuable nevertheless
  • 20. Where might you use the Café? Surface hidden problems & opportunities Encourage knowledge sharing & informal learning Spark action Address disengagement and lack of voice Help people to make sense of things Help people to feel ownership of things Improve decision making and innovation
  • 23. Today’s Knowledge Café is different to my normal format
  • 24. The Process We have 8 speakers each representing a MAKE Award winner Each will speak for 2 - 3 minutes and briefly describe their talk They will then join the tables where you can have conversations with them
  • 26. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  • 27. The Conversation 8 speakers, 8 tables, 6-7 people per table One speaker will join each table And have a conversation for 40 mins Speakers + 3 people move tables You have a second conversation for 40 mins Final sharing of insights as a whole group
  • 28. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  • 30. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com
  • 31. Licence You may use these slides under the following Creative Commons Licence Attribution-Share Alike 2.0 http://creativecommons.org/licenses/by-sa/2.0/uk/