2. What is social media?
Two way communication…everyone has a voice and identity
Interactive
I i
User generated
Self moderated
People Relationships
3. Brands
Safety
Fun, Family, Entertainment
?
Excellent Service
Overnight Delivery
Low Cost
4. Brand You
Your reputation is your brand…
You are your own business…
We are all entrepreneurs
entrepreneurs.
“…To be in business today, our
most important job is to be
head marketer for the brand
called 'You.”
- Tom Peters
5. How to Engage in Social Networks?
Who Context
Listen Engage
Learn
ea
6. Difference between social and professional networks?
The grey line of purpose
Entertainment/Socializing Knowledge/Productivity
Age Geography
Function/
Friends
Title
Travel Industry
Nationality Education
Professional
Professional
Sports affiliations
Separation b
S ti becoming even more pronounced
i d
Context of relationship, behavior and mind space driving the clarity
7. Employees are part of the company brand
From IBM’s Social Computing Guidelines
IBM s
(http://www.ibm.com/blogs/zz/en/guidelines.html )
Be thoughtful about how you present yourself in online social networks.
networks
The lines between public and private, personal and professional are blurred in
online social networks. By virtue of identifying yourself as an IBMer within a
social network you are now connected to your colleagues managers and
network, colleagues,
even IBM's clients. You should ensure that content associated with you is
consistent with your work at IBM. If you have joined IBM recently, be sure to
update your social profiles to reflect IBM's guidelines.
IBM s guidelines
“Add value” “Respect”
“Use your best judgment”
8. Social media: Surface people in your company
“With the human faces coming forward due to social media
With
tools, the opportunity for employees to build real human
relationships can be the most natural bridges for prospects to
become customers.”
customers ”
9. Companies becoming more transparent
By way of social profiles & technologies, your people will be
discoverable b
di bl by:
Customers
Partners
P t
Employees
Even recruiters
11. Is this an audience open to your message?
Yes, but…be authentic
How can an airline
make you more
p
productive?
137 essay-length answers to Kelly’s question
essay length Kelly s
Viral distribution of answers to 10,000’s more LinkedIn members
>100,000 visitors to the answers section, sponsored by SouthWest
13. Be authentic with your audience
Combine message with desire to help…
How can we do
more to encourage
young people to
pursue careers i
in
science and
technology?
CTR s
CTR’s for MSFT campaign were greater than 3%
3567 answers to Bill Gates’ question in one week
Increased daily PV’s for LinkedIn.com by > 5 times
14. Ways to engage your audience
Interact with your audience, give them a voice
IoD members were already on
LinkedIn
Over 6,000 members
70 new discussions per week
p
75% visit weekly
IoD can engage directly and listen
to members needs
17. 6 practical steps for marketers
Get your hands dirty
1. Sign up and connect to friends on the key social networks
2. Sign up and connect to trusted professionals on professional networks
3. Consciously build out your networks - connect to the influencers
4. Join groups & engage with people
5. Understand opportunities for virality
6. Focus on the authenticity of the dialog