The document discusses quality improvement tools and approaches that can be used to improve patient care processes. It describes Lean, Six Sigma and the Model for Improvement as leading approaches. Key tools covered include root cause analysis, failure mode and effects analysis, SIPOC diagrams and visual management. An example scenario of reducing central line infections at a hospital is used to illustrate applying these tools and approaches to analyze the current process, identify issues, and develop countermeasures to improve outcomes.
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