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How AVON's 3-step on-site messaging strategy boosted its sales by 150%
HOW AVON’S 3-STEP
ON-SITE MESSAGING
STRATEGY BOOSTED ITS
SALES BY 150%
Judit Pal, CMO
CAPTURE MORE
EMAIL ADRESSES
REDUCE YOUR CART
ABANDONMENT RATE
PROMOTE YOUR
SEASONAL OFFERS
Title Text
Title Text
100+ COUNTRIES
WITHOUT RUINING THE
USER EXPERIENCE
THE RIGHT
THE RIGHT
THE RIGHT
SINCE 2015
INTERNATIONAL BEAUTY COMPANY
How AVON's 3-step on-site messaging strategy boosted its sales by 150%
THE RIGHT
THE RIGHT
THE RIGHT
SAME PROFESSIONAL SERVICE
BOTH OFFLINE &ONLINE:
TREAT EVERY VISITOR
IN A UNIQUE WAY
HOW MANY VISITORS
LEAVE AN AVG. WEBSITE WITHOUT
BUYING OR SUBSCRIBING?
98%OF VISITORS LEAVE AN AVG. WEBSITE WITHOUT BUYING OR SUBSCRIBING
YOUR DESIGN IS OUTDATED.
YOUR CONTENT IS DIFFICULT TO READ.
YOUR SITE RELIES ON OUTDATED PLUGINS.
YOU'RE OVERWHELMING PEOPLE WITH ADS.
THE VIDEOS ON YOUR SITE AUTO-PLAY.
YOUR NAVIGATION STRUCTURE IS UNCLEAR.
YOUR REGISTRATION REQUIREMENTS ARE OBTRUSIVE.
YOUR SITE LACKS PERSONALITY.
YOUR SITE IS SLOW TO LOAD.
YOUR GATED OFFERS AREN’T RELEVANT OR APPEALING.
1.
2.
3.
6.
4.
5.
8.
7.
10.
9.
WHYDO PEOPLE LEAVE A WEBSITE
How AVON's 3-step on-site messaging strategy boosted its sales by 150%
GOALS & CHALLENGES
GOAL 1
Decreasing the
cart abandonment
rate of the most
engaged visitors Raising awareness for
their hottest offers
Making the ’not
ready to buy yet’
visitors
subscribe to
the newsletter
GOAL 1
GOAL 3
GOAL 2
Making the ”not
ready to buy yet”
visitors subscribe
to the newsletter
Decreasing the
cart abandonment
rate of the most
engaged visitors Raising awareness
for their hottest
offers
GOAL 1
GOAL 3
GOAL 2
Making the ”not
ready to buy yet”
visitors subscribe
to the newsletter
Raising awareness for
their hottest offers
Decreasing
the cart
abandonment
rate of the
most engaged
visitors
SOLUTION
#1 STEP
Building
newsletter list
by offering gifts,
discounts and
free ebooks
#2 STEP
Promoting
seasonal
offers to drive
immediate
sales
#3 STEP
Decreasing cart
abandonment rate
with customized
offers based on the
visitors’ cart value
-16%
CART
ABANDONMENT
+150%
NUMBER OF
ORDERS
5,000+
NEW EMAIL
SUBSCRIBERS
#1 STEP
BUILDING NEWSLETTER LIST BY
OFFERING GIFTS, DISCOUNTS
AND DOWNLOADABLE EBOOKS
GOAL: TO INCREASE THE
CONVERSION RATE OF THE
SIGNUP FORM
LINK TO THE SIGN UP FORM IN THE FOOTER
FREE PRODUCT SAMPLE
DISCOUNT ON A CERTAIN PRODUCT
SENDING THE COUPON CODE VIA EMAIL
=
ONLY VALID EMAIL ADDRESSES
WERE COLLECTED
APPEARED ON EXIT INTENT ON PCs
IT WAS TIMED ON MOBILE DEVICES
THOSE VISITORS WHO HAD ALREADY
VISITED THE SIGNUP CONFIRMATION
PAGE WERE EXCLUDED
”SECRET SAUCE”
=
MAKING SURE THAT THE OFFER WAS
CONSTANTLY CHANGING
SIDEBAR PROMOTING A FREE EBOOK
DID NOT APPEAR TO THOSE
VISITORS WHO HAD ALREADY
SIGNED UP VIA ANOTHER OFFER
ONLY APPEARED TO VISITORS
FROM HUNGARY
ONLY VISITORS FROM
FACEBOOK, GOOGLE SEARCH OR
GOOGLE ADWORDS CAMPAIGNS
COULD SEE THE SIDEBAR
THE DATA WAS TRANSFERRED TO
AVON’S NEWSLETTER SYSTEM SO
THAT THE SUBSCRIBERS COULD
RECEIVE A WELCOME EMAIL
GOOGLE-FRIENDLY
POPUP ON MOBILE
TIP:
YOU CAN CAPTURE
FACEBOOK MESSENGER
SUBSCRIBERS
(INSTEAD OF COLLECTING
EMAIL ADDRESSES)
How AVON's 3-step on-site messaging strategy boosted its sales by 150%
#2 STEP
PROMOTING SEASONAL OFFERS
TO DRIVE IMMEDIATE SALES
FREE SHIPPING ON
ORDERS OVER $40
WOW DEAL
SWEEPSTAKES
SAVE 20%
REFER A FRIEND
& GET 10% OFF
PRODUCT
RECOMMENDATIONS
WOW DEAL
SWEEPSTAKES
SAVE 20%
REFER A FRIEND
& GET 10% OFF
PRODUCT
RECOMMENDATIONS
FREE SHIPPING ON
ORDERS OVER $40
STRENGTHENING SALES
PROMOTION CAMPAIGNS
TEASER CAMPAIGN
EVERYONE ARRIVES TO BUY
”BE NOTIFIED IN ADVANCE”
TRAFFIC REDIRECTION
VARIOUS DISCOUNTS
& COUPON CODES
LANDING PAGE PROMOTION
ONLY APPEARED TO THOSE WHO
WERE INTERESTED IN THE PRODUCT
MENTIONED IN THE OFFER
GOAL: BRINGING MORE
SALES IN THE 20 DAYS PRIOR
TO CHILDREN’S DAY
REDIRECTION CAMPAIGN
=
HELPING THE VISITORS FIND
WHAT THEY ARE LOOKING FOR
#3 STEP
DECREASING CART ABANDONMENT RATE
WITH CUSTOMIZED OFFERS
BASED ON THE VISITORS’ CART VALUE
How AVON's 3-step on-site messaging strategy boosted its sales by 150%
How AVON's 3-step on-site messaging strategy boosted its sales by 150%
How AVON's 3-step on-site messaging strategy boosted its sales by 150%
THE RIGHT TIME
THE RIGHT PEOPLE
THE RIGHT MESSAGE
VS
SAME LOSS?
CART ABANDONMENT
CAMPAIGN ON BLACK FRIDAY
FREE GIFT ABOVE A
PARTICULAR AMOUNT
REDUCING CART ABANDONMENT
& INCREASING CART VALUE
5,000 HUF < CURRENT CART VALUE < 10,000 HUF
ORDER AT LEAST IN 10,000 HUF VALUE
AND GET A PERFUME FOR ONLY 759 HUF
(INSTEAD OF 2,499 HUF)
CAPTURE MORE
EMAIL ADRESSES
REDUCE YOUR CART
ABANDONMENT RATE
PROMOTE YOUR
SEASONAL OFFERS
CART ABANDONMENT BETWEEN
0-3,500 HUF
cart value
3,500-5,000 HUF
cart value
5,000-10,000 HUF
cart value
Discount: 900 HUF Discount: 1,200 HUF Discount: 1,740 HUF
SCHEDULED
PC: EXIT-INTENT
MOBILE: AFTER 6 SECONDS
24 HOURS HAD TO PASS
BETWEEN 2 APPEARANCES
AVON REPRESENTATIVES
WERE EXCLUDED
TARGETING VISITORS WITH
SPECIFIC CART VALUE
RESULTS
-16%
CART
ABANDONMENT
+150%
NUMBER OF
ORDERS
5,000+
NEW EMAIL
SUBSCRIBERS
„WE HAVE BEEN USING OPTIMONK ON OUR SITE
SINCE 2015. WE HAVE NO CAMPAIGNS IN WHICH WE
DO NOT USE THE POSSIBILITIES OF ON-SITE
MESSAGES. WE CAN SHOW A POPUP TO EVERY
VISITOR, WHICH HELPS THE VISITOR EXPERIENCE
OR SUPPORTS THE PURCHASE DECISION. WE
HAVE TRIED ALMOST EVERY NOVELTY AND WE KEEP
A CLOSE EYE ON OUR RESULTS REGULARLY SO
THAT WE CAN OPTIMIZE THE CAMPAIGNS ON A
WEEKLY BASIS AND CORRECT THE RESULTS IF
REQUIRED.”
Ildikó Siklósi
E-commerce Supervisor
AVON Cosmetics Hungary
98% OF VISITORS LEAVE YOUR WEBSITE
STEP 1: TURN LESS INTERESTED VISITORS INTO EMAIL SUBSCRIBERS
STEP 2: RAISE AWARENESS FOR YOUR HOTTEST DEALS TO DRIVE SALES
STEP 3: EVERY SAVED CART MATTERS
TREAT YOUR PROSPECTS AS INDIVIDUALS
1.
2.
3.
4.
5.
TAKEAWAY
bit.ly/optimonkbook
optimonk.com
THANK YOU
FOR YOUR ATTENTION
Judit Pal, CMO
judit.pal@optimonk.com
www.optimonk.com

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How AVON's 3-step on-site messaging strategy boosted its sales by 150%