How to Align Your Daily Splunk Activities Breakout Session

Editor's Notes

1. With Splunk ITSI, customers get the higher level benefits based on the underlying platform. So, from deep-in-the-weeds solving IT operational use cases with Splunk enterprise, we’re up-leveling the use cases and making IT more relevant to the business. The can visualize meaningful and contextual data and inter-relationships with dynamic service models, organize and correlate performance indicators for at-a-glance problem analysis, get proactive with early warnings on anomalies, deviations and pre-configured correlated alerts, and simplify workflows.
2. Bring up live system
3. So how do you drive Service Intelligence in your own organization? Providing service-level intelligence requires overcoming the difficulties that legacy methods have imposed upon the industry for years including: handling data sources of variable formats, working with poorly integrated controllers, scalability, bottom up discovery and alignment and lengthy complex deployments . Customers have told us we need a new approach. One that provides out-of-the-box visibility into operational health, scalability and management ease, top/down and in depth real-time visibility; correlation and anomaly detection, adaptive thresholding and new visualizations with quick time-to-deploy and additive value. ITSI reinvents traditional monitoring and analytics with a data-driven approach to provide service-level intelligence to your services. The solution gives you a centralized, connected view of dynamic IT services. What are Services? A service is a way of providing value to customers, both internal and external. This can span a broad range of definitions, including: • An application or group of applications • An infrastructure tier • A business service, such as an online marketplace, that could include multiple infrastructure components or entities (such as web servers, databases and load balancers) What are Entities? Entities are the components that make up your services. An entity could be a server, a switch port, a user or anything else that meets your needs. Services can be bound to specific entities, and will have metrics defined to help people across your organization easily understand the status of key business services. What are KPIs? Key performance indicators (KPIs) are metrics that are used to evaluate the overall status of a service. KPIs are configured using Splunk searches, so you have the ability to define any KPI that best meets your needs.
4. What service in the organization is impactful and requires oversight. Think about a service in your organization that supports the business, may maintain any number of SLA’s and can be measured to understand how a service has been performing, how it is performing currently, and how it is projected to perform in the future
5. Who owns and supports the the service; think the domain experts, the server, network and database admins, the enterprise architects, the business process owners, the executives
6. Think about the metrics that are important in calculating overall health of a service and their supporting entities. What components do we need to include in the service; db, middleware What data is needed to drive the metrics; response time, CPU load, revenue generated, social media posts?
7. What are the top business services in your enterprise? How do you measure the customer experience with these services? Are customers happy with their experience?
8. How often do customers experience issues with the service? When issues arise, who gets involved in resolving them? How do teams work together to resolve issues?
9. How long is the customer experience affected each time there is an issue? What are the financial impacts when customers have a bad experience with your services? What’s the effort required to fully eliminate issues?
10. Service decomposition is an industry best practice designed to increase the granularity of a service subsequent to it implementation. By separating a solution environment we are able to gain increasing visibility into the constituent parts associated with a service without loosing focus on the composite importance of it’s constituent parts.
11. Bring up live system
12. Bring up live system. Discuss how different objects in our design translate to ITSI.
13. We’re headed to the East Coast! 2 inspired Keynotes – General Session and Security Keynote + Super Sessions with Splunk Leadership in Cloud, IT Ops, Security and Business Analytics! 165+ Breakout sessions addressing all areas and levels of Operational Intelligence – IT, Business Analytics, Mobile, Cloud, IoT, Security…and MORE! 30+ hours of invaluable networking time with industry thought leaders, technologists, and other Splunk Ninjas and Champions waiting to share their business wins with you! Join the 50%+ of Fortune 100 companies who attended .conf2015 to get hands on with Splunk. You’ll be surrounded by thousands of other like-minded individuals who are ready to share exciting and cutting edge use cases and best practices. You can also deep dive on all things Splunk products together with your favorite Splunkers. Head back to your company with both practical and inspired new uses for Splunk, ready to unlock the unimaginable power of your data! Arrive in Orlando a Splunk user, leave Orlando a Splunk Ninja! REGISTRATION OPENS IN MARCH 2016 – STAY TUNED FOR NEWS ON OUR BEST REGISTRATION RATES – COMING SOON!