Today, users expect connected, streamlined experiences across all of your internal applications, mobile apps, and every interaction they have with you. Excellent user experience turns your end users into Salesforce fans, and Salesforce fans empower businesses to make the smart decisions to fuel success.
Check out the Dreamforce '15 slide deck from Versature VP Operations Jonathon Moody and co-host Shane Jay Hayes, CIO of Net Claims, to learn how Salesforce can be sculpted to meet the needs for companies of all sizes and industries.
View now or download and save for later!
The document discusses how to successfully transform a local IT helpdesk into a global service desk by focusing on four key concepts: understanding differences between help desks and service desks; integrating deskside technicians; using processes and tools to enable issues to be resolved at lower levels ("shift left"); and using remote monitoring and diagnostic tools. A case study example of transforming a company's helpdesk is also provided.
This document provides an overview of Company.payroll's payroll processing services for small and medium-sized businesses. It describes the benefits of outsourcing payroll such as lower costs, reduced risk of penalties, and the ability to manage payroll from anywhere. Company.payroll offers various payroll packages with features like tax filing and payment guarantees, direct deposit, and employee self-service portals. The document also addresses common objections to outsourcing payroll and provides pricing and feature details for Company.payroll's CORE, POWER, and COMPLETE plans.
Thought Leadership - eBook - Nick Mears - Exact - Columbus-Ohio.pdfNick Mears
Automated workflows can address various pain points that businesses experience by streamlining processes and eliminating manual tasks. Nearly 50% of attendees at a webinar said their most valuable benefit would be reducing manual effort and paperwork to increase productivity. However, 82% of attendees reported having few or no automated workflows currently in place. The document provides examples of how automated workflows could be implemented throughout the quote-to-cash process for benefits like reduced errors, increased visibility, and eliminating paper-based tasks.
EddyMole is software that monitors employee productivity for managers. It tracks employee keystrokes, screenshots, websites visited, tasks completed and time spent on each. All data is compiled into a dashboard where managers can monitor performance in real-time and receive productivity suggestions. EddyMole is targeted towards the BPO/call center industry to help clients maximize efficiency for their money, though the creators plan to expand to other industries. It will initially cost $2.99/employee per month and generate $36 million annually if adopted by all BPO employees working for US companies. Interviews found that current solutions lack real-time oversight and managers want productivity monitoring and task/project management tools to minimize their workload.
In an era that is seeing businesses transform themselves from a slow, paper-based organization to a fast, reactive digital enterprise, not ensuring that your help desk stays up to keep pace with your business goals and needs can be a crippling and, ultimately, costly detriment to your company.
Join George Spalding, Executive Vice President of Pink Elephant, and Adam OBrien, Product Marketing Manager for SunView Software, as they take a look at 5 key ways you can avoid the death of your service desk while optimizing your platform to meet the demands of today's high speed digital enterprise.
HSI's Cloud-Hosted Foglight IT Monitoring & APMKent Cartwright
This document discusses the challenges that small and medium-sized businesses face with performance monitoring and how Quest Software's Foglight Performance Monitoring solution can help address those challenges by providing visibility across applications, databases, infrastructure and end-user experience to improve operational efficiency, support new application launches, and increase customer satisfaction. It provides an example of how Foglight helped a large travel company optimize their website performance.
Coping and Leading the Change Rapid and breathtaking technology advances are forcing radical changes in how IT delivers serviced, the Service Desk supports these services and the business utilizes these services. "If you don't like change, you'll like irrelevance even less" stated four-star US General (Ret.) Eric Shineski reflecting on the consequences of not embracing change. This session explores the impact of rapidly changing technology and business trends on the Service Desk strategy, structure, services, processes, tools and most importantly – the Service Desk professionals. In coping with this accelerated change, Service Desk leaders must take action now. McGarahan will share lessons learned from Service Desks who are incorporating practices in supporting mobility, social knowledge, multi-generational and cultural customers, virtual and cloud computing and the change in service level expectations. Please join Peter McGarahan he relates insights into:
• The urgent and undeniable need for Service Desk leaders to assess their current strategy, structure, services and skills against the current realities of business and technology advances.
• Recent game-changing developments, including virtual and cloud computing (hosted services and software solutions) mobile computing, strategic sourcing, and remote / virtual workers.
• The resulting impact in designing services with the customer top-of-mind, delivering resolution closest to the customer and knowledge at the ‘speed of conversation’ by integrating best practices with the tools, people, and existing processes.
Banking Client Onboarding Process Powerpoint Presentation SlidesSlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Banking Client Onboarding Process Powerpoint Presentation Slides and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of fifty three slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/2P9MYTT
Leading CRM Solutions – An Overview and ComparisonNet at Work
The document provides an overview of a webinar on the CRM landscape. The webinar will be 30-60 minutes long with presenters from Net@Work discussing three major CRM platforms: Microsoft Dynamics, Salesforce, and Sage CRM. It will focus on the differences between the platforms and helping identify the right solution for businesses based on factors like functionality, integration capabilities, user experience, and IT implications.
Roundtable: Best Practices in First Call Resolution (FCR) Sheri Greenhaus
Best Practices in First Call Resolution (FCR). Participants are Genesys, NICE Systems, OpenSpan and Virtual Hold Technology. Discussing first contact resolution, customer loyalty and predictive analytics.
Visit CRMXchange.com to join the premiere CRM community.
Losing customers due to long, paper driven onboarding process?
Need a fast, easy and effective system for onboarding the new age digital customers?
With uniserve onboard, start off your customer relationship by onboarding your customers at half the time.....
This document introduces JERAM Click, a single-click support widget that allows customers to easily request support from a company's online portal. It captures details about the customer's environment and issue for the support team. This reduces wasted time, eliminates steps for customers, and ensures support staff have necessary information. JERAM Click integrates easily and provides a win-win for customers, support teams, and businesses by improving efficiency and satisfaction while lowering costs.
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Client Onboarding PowerPoint Presentation Slides and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of fifty five slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. http://bit.ly/330FVzP
Streamline PMC began as a property management company for one struggling property with 18 townhomes. Through implementing systematic processes, the property was transformed into a profitable and sustainable operation. Seeing this success, the owners purchased additional distressed properties and Streamline PMC's systems were applied, making all properties profitable as well. Now Streamline PMC offers property management and consulting services to help other owners and managers address common issues like high expenses, turnover, and lack of organization through digital systems and processes proven to improve operations.
Dreamforce 2015 How to Create an Amazing ExperienceJonathon Moody
Versature provides cloud-based phone services to businesses. To create an amazing user experience, they recommend:
1) Using a single Salesforce platform to track all business data and processes. This prevents data silos and allows teams to see outside their areas.
2) Maintaining a responsive administration to add new fields, options, and customize the platform based on user feedback.
3) Learning from others in user groups, partners, and AppExchange to address issues and find new solutions rather than working as isolated "islands". Versature applied lessons from various apps to improve their own experience.
Marketing Effectively to Drive Adoption and Compliance Using Flow - Jeremiah ...Salesforce Admins
We actively market to our customers. How often do we think about marketing to our users? As Admins, it's important to keep the lines of communication open with internal customers. Join us as we show you how to use point-and-click development tools to foster internal relationships and drive adoption.
Every organization, large and small, struggles with adoption. In this webinar, we’ll talk about the three biggest barriers to adoption and how to overcome them.
Key Takeaways
-You are not alone! Getting other humans to do what you want is hard!
-The three biggest barriers to user adoption and how to overcome them.
-Where to get help, tips, and tricks.
How to Solve the Biggest Problems with Salesforce Training by David GillerSalesforce Admins
The document outlines a 3-step plan for David Giller to help Max improve Salesforce adoption and usage at his company: 1) Prepare by understanding current processes and pain points. 2) Deploy a mandatory training curriculum through weekly recorded sessions. 3) Maintain usage by hosting bi-weekly support sessions. The plan aims to streamline workflows, provide better data visibility, and eliminate frustrations within 2-3 months without new apps.
Join Salesforce admin expert Mike Gerholdt (aka ButtonClickAdmin) as he walks you through the top habits and best practices of successful Salesforce Admins. We?ll show you amazing hacks that will make you a more efficient Salesforce Admin, make your users more productive and drive success for you and your business.
Checkout the step-by-step instructions for each of our hacks here: http://www.slideshare.net/awesomeadmin/salesforce-admin-habits-hacks-handout-from-sfwt-nyc
Join Salesforce admin expert Mike Gerholdt (aka ButtonClickAdmin) as he walks you through the top habits and best practices of successful Salesforce Admins. We’ll show you amazing hacks that will make you a more efficient Salesforce Admin, make your users more productive and drive success for you and your business.
This webinar is designed for new Admins looking for key getting-started tips. Join our webinar live or watch the recording here to start your Admin career on the right foot by developing these essential habits!
The document provides tips for improving end user adoption of CRM systems. It discusses common reasons for poor adoption such as lack of organizational change planning and unrealistic expectations. It recommends establishing executive sponsorship, identifying super users, developing processes and measurements, providing training, and maintaining data quality to increase adoption. Metrics and dashboards should be used to measure results and provide insights to improve performance.
This document provides a 5-step process for creating highly effective dashboards using Salesforce data. The steps include: 1) Understanding executives' key concerns to identify the right data, 2) Cleaning and structuring the data, 3) Building reports from the data, 4) Designing dashboards with visual components linked to reports, and 5) Reviewing dashboards with executives and monitoring usage to drive business performance. Examples are given for each step and additional resources are provided.
The document provides an overview of how to create effective documentation. It discusses the importance of documentation and planning the documentation process. It recommends documenting for users and colleagues. Several tools for documentation are mentioned, including Google Sites, Confluence, and ScreenSteps. Best practices for documentation include planning, writing, revising, and publishing documentation, then repeating the process. The presentation demonstrates setting up a wiki site for documentation. It emphasizes starting with existing resources and dedicating time for updates.
This webinar is designed for new Admins looking for key getting-started tips. Join our webinar live or watch the recording here to start your Admin career on the right foot by developing these essential habits!
Learn how to administer your Salesforce org from anywhere using the SalesforceA mobile app! Join us as we explore the newly redesigned SalesforceA and learn how to get system updates, reset password and/or edit users, freeze & unfreeze users, and even access the Answers community using this incredibly useful app created specifically for Salesforce Administrators.
New admins are encouraged to develop essential habits around learning, connecting, and leading. For learning, admins should continue skill development on Trailhead, stay up-to-date on releases, and explore apps on AppExchange. To connect, admins should observe users, participate in user groups and communities, and meet with stakeholders. For leadership, admins can run Health Check and Optimizer to improve efficiency, host "eat and delete" sessions, and establish a governance process. Taking these action steps around key habits will help admins continuously improve and have impact in their roles.
The Business of Flow - Point and Click Workflow ApplicationsDreamforce
Salesforce Visual Workflow is a power "clicks not code" tool you can use to automate work and build workflow applications. In this session we'll cover two in-depth real work workflow applications built by customers using Visual Workflow. They'll detail their use case, show how they got started, what it took to build, and demo their applications. Watch the video now: https://www.youtube.com/watch?v=2PhDeQgKzLY
Kevin Evans from Desk.com discusses how their customer support platform Desk.com can help companies escalate their support and help customers. Desk.com provides support across multiple channels, allows companies to deliver customer service faster, and shares lessons from customers on tracking the right metrics, listening throughout the customer journey, educating customers, and using self-service beyond just deflection. Desk.com also partners with companies and offers their Service Accelerator Program to help partners.
Cloudforce Essentials 2012 - Business Success Ask the Experts Salesforce_APAC
- Life Resolutions is Australia's leading network of psychology practices with over 130 practices and 208 psychologists. They needed a customer relationship management (CRM) system to manage scheduling, administration and marketing across practices.
- They implemented Salesforce due to its flexibility, scalability, intuitive interface and ability to customize. This helped reduce call handling times from 9 minutes to under 60 seconds.
- Fortress Systems manufactures high power resistors. They implemented Salesforce for CRM capabilities which improved organization and visibility of sales opportunities. They have since expanded use to other areas like quality and built custom objects.
Getting started with salesforce- deploy and empower your usersHarleen Mann ?
Deploy and empower your end users
Engage with your users and take action to
achieve your goals
BY "Your Getting Started with Salesforce Community Team"
This document discusses lean product management approaches for independent software vendors (ISVs) building apps on the Salesforce AppExchange. It recommends validating customer needs through discovery interviews and minimum viable product (MVP) testing before building full apps. Metrics should focus on user actions like trials and purchases rather than vanity metrics. The document outlines a four step process from customer discovery to scaling: discovery, validation, creation, and execution/scaling. It provides resources for ISVs to design, build, market and sell apps on AppExchange.
Service Cloud: The Perfect Pitch for TelesalesDianne Conley
This document provides an agenda and materials for a presentation on using Salesforce Service Cloud for telesales operations. The presentation includes an intro to Service Cloud for telesales, product demos of K12.com and Groupon.com's implementations, and a Q&A panel. Key highlights include how Service Cloud provides capabilities for lead and campaign management, forecasting, social profiles, agent consoles, automation of sales processes, analytics, and empowering business teams. Case studies from K12.com and Groupon.com demonstrate impacts like improved conversion rates, agent productivity, visibility, and smarter operations.
Similar to How to Create an Amazing User Experience - Dreamforce '15 (20)
Account Based Marketing: Technology, Strategy, and TeamworkVersature
Marketing Automation Isn’t the Future. It’s Now.
Anastasia Valentine, CMO, Versature
Are you getting the most out of your CRM and your marketing stack? Are you delivering personalized and tailored experiences that match your customer buying signals and conversion points? Does your Account Based Marketing end when the deal is signed or does it continue on through to Customer Success? Join Anastasia Valentine, CMO at Versature to learn how you can leverage marketing automation and artificial intelligence to scale, customize the client experience, and mine the hidden value laying dormant in your CRM data today. She will walk through the entire customer journey from the marketing experience through to customer success and advocacy, including investments in technology and people, measuring marketing and sales metrics and staying focused on delighting the customer using a powerful end to end technology stack.
It's been another standout year for the Versature Team!
From new integrations to awards and accolades to making a difference in our community, here are some of the accomplishments we’re most proud of this year.
Follow us to stay in the know:
twitter.com/Versature
linkedin.com/company/versature
facebook.com/Versature
instagram.com/versature_hpbx
Versature: Business Phone Service. Evolved. 2017 DeckVersature
Versature is the leader in Canadian SaaS- based business phone and communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with the highest quality phone systems, superior Communications as a Service
and operational system integrations, and Canadian-based technical support. Founded in 2003, Versature has a rapidly growing subscriber base and strong partner network from coast to coast.
ChannelNext Central 2016 - Guide to Building Your Business with VoIPVersature
Versature Sales Account Manager Keni Gibson and CTO Adam Sherman present on the Versature VoIP solution for MSPs at ChannelNext Central 2016 in Huntsville, Ontario.
Creating and Managing High Performing Virtual TeamsVersature
Versature Vice President of Marketing shares her thoughts on enabling and managing a dispersed team. Through technological breakthroughs and changes in modern corporate culture and benefits, more and more teams are opting to work remotely. How do you manage a team that may never actually meet face-to-face? How do you keep everyone on track, engaged, and motivated? Learn about this and more!
Relevance, Value and Business at the Speed of SocialVersature
Versature Vice President of Marketing Anastasia Valentine presents on Business at the Speed of Social for Public Sector employees at a Conference Board of Canada gathering. Find out what's changing in information gathering and sharing, how leadership can build strong communities, what to look for, and what to share in the ever changing world of social media.
ProductCamp Ottawa 2015 - PM in a Subscription Economy: Introducing Customer ...Versature
Versature VP Operations Jonathon Moody's presentation for ProductCamp Ottawa 2015 on the importance of dedicated customer success in today's subscription economy.
Got VoIP Blues? Step by Step Strategy to Add VoIP to your MSP OfferingVersature
*Award winning "Got VoIP Blues?" strategy session as presented by Versature's Keni Gibson - Sales Manager, and Adam Sherman - CTO, at ChannelNext Niagara!*
Been burned by VoIP providers? Let down by the “Big 3”? We understand MSP’s may have trust issues and want you to be aware of who you are really getting in bed with. Learn how you can add VoIP solutions without losing your customers, your reputation, your patience, and your sanity! See how the competition stacks up in the cloud-based Hosted PBX environment and how Versature has enabled partners to trust a phone company once again.
Implementations of Fused Deposition Modeling in real worldEmerging Tech
The presentation showcases the diverse real-world applications of Fused Deposition Modeling (FDM) across multiple industries:
1. **Manufacturing**: FDM is utilized in manufacturing for rapid prototyping, creating custom tools and fixtures, and producing functional end-use parts. Companies leverage its cost-effectiveness and flexibility to streamline production processes.
2. **Medical**: In the medical field, FDM is used to create patient-specific anatomical models, surgical guides, and prosthetics. Its ability to produce precise and biocompatible parts supports advancements in personalized healthcare solutions.
3. **Education**: FDM plays a crucial role in education by enabling students to learn about design and engineering through hands-on 3D printing projects. It promotes innovation and practical skill development in STEM disciplines.
4. **Science**: Researchers use FDM to prototype equipment for scientific experiments, build custom laboratory tools, and create models for visualization and testing purposes. It facilitates rapid iteration and customization in scientific endeavors.
5. **Automotive**: Automotive manufacturers employ FDM for prototyping vehicle components, tooling for assembly lines, and customized parts. It speeds up the design validation process and enhances efficiency in automotive engineering.
6. **Consumer Electronics**: FDM is utilized in consumer electronics for designing and prototyping product enclosures, casings, and internal components. It enables rapid iteration and customization to meet evolving consumer demands.
7. **Robotics**: Robotics engineers leverage FDM to prototype robot parts, create lightweight and durable components, and customize robot designs for specific applications. It supports innovation and optimization in robotic systems.
8. **Aerospace**: In aerospace, FDM is used to manufacture lightweight parts, complex geometries, and prototypes of aircraft components. It contributes to cost reduction, faster production cycles, and weight savings in aerospace engineering.
9. **Architecture**: Architects utilize FDM for creating detailed architectural models, prototypes of building components, and intricate designs. It aids in visualizing concepts, testing structural integrity, and communicating design ideas effectively.
Each industry example demonstrates how FDM enhances innovation, accelerates product development, and addresses specific challenges through advanced manufacturing capabilities.
Fluttercon 2024: Showing that you care about security - OpenSSF Scorecards fo...Chris Swan
Have you noticed the OpenSSF Scorecard badges on the official Dart and Flutter repos? It's Google's way of showing that they care about security. Practices such as pinning dependencies, branch protection, required reviews, continuous integration tests etc. are measured to provide a score and accompanying badge.
You can do the same for your projects, and this presentation will show you how, with an emphasis on the unique challenges that come up when working with Dart and Flutter.
The session will provide a walkthrough of the steps involved in securing a first repository, and then what it takes to repeat that process across an organization with multiple repos. It will also look at the ongoing maintenance involved once scorecards have been implemented, and how aspects of that maintenance can be better automated to minimize toil.
INDIAN AIR FORCE FIGHTER PLANES LIST.pdfjackson110191
These fighter aircraft have uses outside of traditional combat situations. They are essential in defending India's territorial integrity, averting dangers, and delivering aid to those in need during natural calamities. Additionally, the IAF improves its interoperability and fortifies international military alliances by working together and conducting joint exercises with other air forces.
In this follow-up session on knowledge and prompt engineering, we will explore structured prompting, chain of thought prompting, iterative prompting, prompt optimization, emotional language prompts, and the inclusion of user signals and industry-specific data to enhance LLM performance.
Join EIS Founder & CEO Seth Earley and special guest Nick Usborne, Copywriter, Trainer, and Speaker, as they delve into these methodologies to improve AI-driven knowledge processes for employees and customers alike.
Blockchain technology is transforming industries and reshaping the way we conduct business, manage data, and secure transactions. Whether you're new to blockchain or looking to deepen your knowledge, our guidebook, "Blockchain for Dummies", is your ultimate resource.
Kief Morris rethinks the infrastructure code delivery lifecycle, advocating for a shift towards composable infrastructure systems. We should shift to designing around deployable components rather than code modules, use more useful levels of abstraction, and drive design and deployment from applications rather than bottom-up, monolithic architecture and delivery.
MYIR Product Brochure - A Global Provider of Embedded SOMs & SolutionsLinda Zhang
This brochure gives introduction of MYIR Electronics company and MYIR's products and services.
MYIR Electronics Limited (MYIR for short), established in 2011, is a global provider of embedded System-On-Modules (SOMs) and
comprehensive solutions based on various architectures such as ARM, FPGA, RISC-V, and AI. We cater to customers' needs for large-scale production, offering customized design, industry-specific application solutions, and one-stop OEM services.
MYIR, recognized as a national high-tech enterprise, is also listed among the "Specialized
and Special new" Enterprises in Shenzhen, China. Our core belief is that "Our success stems from our customers' success" and embraces the philosophy
of "Make Your Idea Real, then My Idea Realizing!"
How to Avoid Learning the Linux-Kernel Memory ModelScyllaDB
The Linux-kernel memory model (LKMM) is a powerful tool for developing highly concurrent Linux-kernel code, but it also has a steep learning curve. Wouldn't it be great to get most of LKMM's benefits without the learning curve?
This talk will describe how to do exactly that by using the standard Linux-kernel APIs (locking, reference counting, RCU) along with a simple rules of thumb, thus gaining most of LKMM's power with less learning. And the full LKMM is always there when you need it!
Sustainability requires ingenuity and stewardship. Did you know Pigging Solutions pigging systems help you achieve your sustainable manufacturing goals AND provide rapid return on investment.
How? Our systems recover over 99% of product in transfer piping. Recovering trapped product from transfer lines that would otherwise become flush-waste, means you can increase batch yields and eliminate flush waste. From raw materials to finished product, if you can pump it, we can pig it.
Are you interested in learning about creating an attractive website? Here it is! Take part in the challenge that will broaden your knowledge about creating cool websites! Don't miss this opportunity, only in "Redesign Challenge"!
GDG Cloud Southlake #34: Neatsun Ziv: Automating AppsecJames Anderson
The lecture titled "Automating AppSec" delves into the critical challenges associated with manual application security (AppSec) processes and outlines strategic approaches for incorporating automation to enhance efficiency, accuracy, and scalability. The lecture is structured to highlight the inherent difficulties in traditional AppSec practices, emphasizing the labor-intensive triage of issues, the complexity of identifying responsible owners for security flaws, and the challenges of implementing security checks within CI/CD pipelines. Furthermore, it provides actionable insights on automating these processes to not only mitigate these pains but also to enable a more proactive and scalable security posture within development cycles.
The Pains of Manual AppSec:
This section will explore the time-consuming and error-prone nature of manually triaging security issues, including the difficulty of prioritizing vulnerabilities based on their actual risk to the organization. It will also discuss the challenges in determining ownership for remediation tasks, a process often complicated by cross-functional teams and microservices architectures. Additionally, the inefficiencies of manual checks within CI/CD gates will be examined, highlighting how they can delay deployments and introduce security risks.
Automating CI/CD Gates:
Here, the focus shifts to the automation of security within the CI/CD pipelines. The lecture will cover methods to seamlessly integrate security tools that automatically scan for vulnerabilities as part of the build process, thereby ensuring that security is a core component of the development lifecycle. Strategies for configuring automated gates that can block or flag builds based on the severity of detected issues will be discussed, ensuring that only secure code progresses through the pipeline.
Triaging Issues with Automation:
This segment addresses how automation can be leveraged to intelligently triage and prioritize security issues. It will cover technologies and methodologies for automatically assessing the context and potential impact of vulnerabilities, facilitating quicker and more accurate decision-making. The use of automated alerting and reporting mechanisms to ensure the right stakeholders are informed in a timely manner will also be discussed.
Identifying Ownership Automatically:
Automating the process of identifying who owns the responsibility for fixing specific security issues is critical for efficient remediation. This part of the lecture will explore tools and practices for mapping vulnerabilities to code owners, leveraging version control and project management tools.
Three Tips to Scale the Shift Left Program:
Finally, the lecture will offer three practical tips for organizations looking to scale their Shift Left security programs. These will include recommendations on fostering a security culture within development teams, employing DevSecOps principles to integrate security throughout the development
An invited talk given by Mark Billinghurst on Research Directions for Cross Reality Interfaces. This was given on July 2nd 2024 as part of the 2024 Summer School on Cross Reality in Hagenberg, Austria (July 1st - 7th)
How Netflix Builds High Performance Applications at Global ScaleScyllaDB
We all want to build applications that are blazingly fast. We also want to scale them to users all over the world. Can the two happen together? Can users in the slowest of environments also get a fast experience? Learn how we do this at Netflix: how we understand every user's needs and preferences and build high performance applications that work for every user, every time.
Performance Budgets for the Real World by Tammy EvertsScyllaDB
Performance budgets have been around for more than ten years. Over those years, we’ve learned a lot about what works, what doesn’t, and what we need to improve. In this session, Tammy revisits old assumptions about performance budgets and offers some new best practices. Topics include:
• Understanding performance budgets vs. performance goals
• Aligning budgets with user experience
• Pros and cons of Core Web Vitals
• How to stay on top of your budgets to fight regressions
How Social Media Hackers Help You to See Your Wife's Message.pdfHackersList
In the modern digital era, social media platforms have become integral to our daily lives. These platforms, including Facebook, Instagram, WhatsApp, and Snapchat, offer countless ways to connect, share, and communicate.
Transcript: Details of description part II: Describing images in practice - T...BookNet Canada
This presentation explores the practical application of image description techniques. Familiar guidelines will be demonstrated in practice, and descriptions will be developed “live”! If you have learned a lot about the theory of image description techniques but want to feel more confident putting them into practice, this is the presentation for you. There will be useful, actionable information for everyone, whether you are working with authors, colleagues, alone, or leveraging AI as a collaborator.
Link to presentation recording and slides: https://bnctechforum.ca/sessions/details-of-description-part-ii-describing-images-in-practice/
Presented by BookNet Canada on June 25, 2024, with support from the Department of Canadian Heritage.
Transcript: Details of description part II: Describing images in practice - T...
How to Create an Amazing User Experience - Dreamforce '15
1. How to Create an Amazing
User Experience
Shane Jay Hayes
Chief Information Officer
Net Claims Now
@shanejayhayes
Jonathon Moody
VP Operations
Versature
@jonathonmoody
2. Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize
or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding
strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and
rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability
to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our
limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential
factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year
and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are
available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
4. 500+ Members Across the US and Canada
Over 26,000 Invoices Written Since Inception
Over $80 Million in Invoices Written and We
Work With Every Major Carrier
Net Claims Now is the Leader in Restoration Invoicing,
Collections and Business Services
6. • System was dated and expensive to keep running
• System was confusing and not intuitive
• Internal team required multiple systems to do their
job
• Any changes to the system took months to develop
and were outdated by the time they went live
• Worst of all, we weren’t in touch with our members
Getting Old is Painful
7. • The User Experience that our members have with our system is frequently the only
interaction they will have with our company in a given time period.
• Our mission is to give our members more time, more money and more control over
their business so ensuring a premium User Experience is essential to meeting that
mission.
• Our member demographic is mostly blue collar SMB owners, they don’t generally
have the time or inclination to learn new systems so we needed a low learning
curve.
Our Members User Experience
8. • Our team is tasked with performing quickly and accurately and that can only be
done in an easy to use environment
• Providing an environment with constant communication and feedback helps us
ensure we meet the needs of our members.
Our Teams User Experience
9. 1. It Takes a Community
2. Get it Together
3. Lead and Celebrate
Three Tips for Stellar Adoption
10. • Engage your customers/clients and listen to their needs
• Actively listen to their concerns and try to identify solutions before your clients
ask for them
• Let your clients know that their voice is important and you are listening
• Communities allow you to turn your clients into brand ambassadors
Tip #1: It Takes a Community
11. Combine all your services, portals and systems into one singular user experience
Tip #2: Get It Together
12. • Lead by example, get your managers
and executive team actively using
Chatter
• Use Chatter and THANKS to publicly
congratulate team members and
recognize their hard work
• The more your team see management
use the system the quicker they will
adopt it
Tip #3: Lead and Celebrate
14. Net Claims Now’s Results
New
Members
43%
Monthly Increase
Since Rollout
Average Invoice
Value
26%
Increase
Since Rollout
Days to
Close
41%
Reduction
Since Rollout
Opportunity
Value
38%
Increase
Since Rollout
16. Versature
COMPANY
• Coast-to-Coast (6k Miles)
>1000 Companies
• 100% Canadian Based
• Pure Play
PRODUCT
• Cloud based business
phone service
• Premium service
• Evolved to meet client
needs
CLIENTS
• Only Businesses
• Generally 10-100 Staff
• Originally early adopters
but now mainstream
18. Sales Cloud (5 Years)
• Quoting
• Reporting/forecasting
Service Cloud (3 Years)
• Cases
Platform (3 Years)
• Misc: Phone numbers, Regulatory, Inventory, etc
AppExchange (2.5 Years)
• Billing using Zuora
Marketing Cloud / Pardot (10 Months)
• Search Optimization, Email Drip
Making the Leap: Many Small Steps, One Giant Leap
19. Matches VP Ops Role
• Strategy
• Growth
• Planning
Reporting
• Connected
• Actionable
A Single Silo: VP Operations
20. Premium Product
• Not self-serve
• No excuses
• Client life-cycle in critical
• Need information to deliver
Garbage In > Garbage Out
• Team needs to use and engage with
Salesforce
• Team needs to understand the “why”
• Salesforce must benefit each staff
Our Team is our Product
21. Versature’s 3 Tips to Create an Amazing User Experience
#
1SINGLE
PLATFORM
#
2RESPONSIVE
ADMINISTRATION
#
3YOU ARE NOT
AN ISLAND
22. “If it isn’t in Salesforce it doesn’t exist”
• Teams find each others data
• See outside their own area
• Use Apps for functionality outside the core
No Excel Exports
• One way road out
• Enable users to create their own reports
Create objects to track everything!
• Misc: Phone numbers, Regulatory, Inventory, etc
Processes
• Once in Salesforce creating workflows, handoffs,
business processes is second nature.
• Automation is king!
Versature’s #1 Tip to Create an Amazing User Experience
Single Platform
23. Versature Example: Inbound Call
• Call comes in to technical team
• Case is opened and problem addressed
• Work is tracked and the case closed
Requests new equipment/service
• Pricing is looked up, quoted (if needed)
• Docusign quote is signed (if needed)
• Client is billed for change
• Change is made, equipment is shipped
• Drip is engaged with tips for new product
Past invoice question comes up
• Invoice is located and opened (PDF)
• Question is answered
Versature’s #1 Tip to Create an Amazing User Experience
Single Platform
24. Add fields, create new options in drop downs
• Good data comes from accurate options
• Accurate options from living systems
Reward Feedback
• Quick changes will encourage usage and feedback
Create objects to track everything!
• Misc: Phone numbers, Regulatory, Inventory, etc.
Processes
• Once in Salesforce creating workflows, handoffs, business
processes is second nature
• Automation is king!
Build it and they will come… Responsive Administration
Versature’s #2 Tip to Create to an Amazing User Experience
25. Example: Demo Phone Management
Connect Sales > OnBoarding > Inventory >
Management > Marketing
Salesforce to lead business change (not chase!)
Versature’s #2 Tip to Create an Amazing User Experience
26. Use Resources!
Local User Groups
• Hear how others address issues
• Think differently
• Step back and see the forest through the trees
Partners
• They have likely done it before
AppExchange
• Browse, learn what others are doing
• Find solutions to problems you do not yet have
• Videos and introduction for most AppExchange Apps.
Learn from others, you are not alone
Versature’s #3 Tip to Create an Amazing User Experience
27. Lessons Learned and Applied:
• Billing: Zuora
• Chatter: Swarms
• Surveys: Many
• Gamification: LevelEleven
• Esignatures: Docusign
• Popup Notifications: Riptide
• Document Generation: Conga
• Gmail Integration: Cirrus Insight
They have all contributed to our experience, processes, look, feel, approach even when not a client.
Learn from others, you are not alone
Versature’s #3 Tip to Create an Amazing User Experience
28. Versature’s Results
QUOTE ACCEPTANCE
Before
3 days
After
25% of quotes signed
in less than 1 hour
Average length of time to
sign:
3 hours
SUPPORT CASE TRACKING
Before
Case Opening <50%
After
Nearly 100% Case
Tracking Rate
PLATFORM SUPPORT
Before
Dedicated Development Staff
After
Development resource
re-focused on revenue
opportunities