HR's Role in Building a Collaborative Workplace
- 1. Come Together: ! HR’s Role in Building a Collaborative Workplace! Robin Schooling, SPHR! @RobinSchooling!
- 5. photo credit: Getty Images George Marks!Roger L. Martin!
- 7. –Hutch Carpenter! “Building toward a ! defined outcome ! through the interactions ! and input of multiple people” !
- 9. ! ! Robin Schooling, SPHR! ! @RobinSchooling! ! HRSchoolhouse.com! ! ! ! silverzebras.com ! ! robin@silverzebras.com! Delivering integrated HR and Talent Management Strategies!
- 10. let’s talk about…! • the what, why and when of collaboration! • why culture matters! • busting the silos! • the role of HR! • working smarter, not harder: tools & technologies !
- 11. the what, why and when of collaboration!
- 12. why should we care?! • cost savings through the transfer of best practices! • better decision making as a result of advice obtained from others! • increased revenue through the sharing of expertise! • innovation through the combination and cross-pollination of ideas! • enhanced capacity for collective action that involves dispersed units/functions! Morten T. Hansen !
- 13. BAM!!!
- 14. Team! photo credit: Jay Ducote!
- 15. Community!
- 16. Network!
- 18. Hutch Carpenter: CMS Wire! similarity…proximity…familiarity!
- 19. new partners!
- 20. new partners! • forming of teams may be “on- the-fly”! • teams formed to solve problems or “tackle ideas”! • intrinsic motivation! • contribution by ALL! • less chance of redundancy!
- 22. –Hutch Carpenter! “Building toward a ! defined outcome ! through the interactions ! and input of multiple people” ! collaboration by disagreement! !
- 23. –Apple! “innovation and creativity require freedom, disagreement, and perhaps even a little chaos.” !
- 24. disagreement is good…! • simplifies! • focus on where idea is “wrong”! • understand risks! • bring problems to the surface! • rivalry —-> best ideas!
- 25. why culture matters !
- 26. what’s under the surface? !
- 29. relay race or rugby match?! photo credit: Flickr Sangudo!
- 30. relationship oriented or task oriented?!
- 31. do leaders exhibit relationship behaviors? ! does HR? !
- 34. our environment is designed for competition and independence! we launch ambitious projects in an ! unreceptive environment! we underestimate the costs! …and implement the wrong solutions! we misdiagnose the problem …!
- 36. disciplined collaboration! ! “the leadership practice of properly assessing when to collaborate (and when not to) and instilling in people both the willingness and the ability to collaborate when required” ! ! ! Morten T. Hansen!
- 37. never lose sight of the goal! • select when collaboration is appropriate (and when it’s not!)! • understand the barriers that currently prevent employees from collaborating! • design management solutions to tear down those barriers!
- 38. busting the silos !
- 39. what state are we in?!
- 40. barriers to collaboration! “not invented here”! search! hoarding! transfer!
- 41. the ‘not-invented-here’ barrier! • unwilling to reach out to others! • communication stays within group! • protection of self-interests! • status gaps and pride! • self-reliance!
- 42. the hoarding barrier! • competitive relationships! ! • fear of losing power! ! • “it takes too much time”! ! • rewarding people only for their work…and not for helping others!
- 43. the search barrier! • people cannot find information…or resources/ people…that can help them! • too much information! • insufficient networks! • limited ‘personal’ connecting!
- 44. the transfer barrier! • cannot pass on tacit knowledge! • lack of trust! • lack of respect! • lack of … friendship!
- 45. barriers to collaboration! “not invented here”! search! hoarding! transfer! motivational barriers! ability barriers!
- 46. don’t start at wrong end… ! “the leadership practice of properly assessing when to collaborate (and when not to) and instilling in people both the willingness and the ability to collaborate when required” ! remember…!
- 48. the ‘not-invented-here’ barrier! HR TIP! ! Recruit and hire people with inclination/confidence to ask for help! !
- 49. the hoarding barrier! HR TIP! ! Consider a 360-degree review process that captures demonstration of individual performance and contributions to others/willingness to help !
- 50. the search barrier! HR TIP! ! Identify and cultivate “connectors”!
- 51. the transfer barrier! HR TIP! ! Eliminate the ‘stranger’ problem; provide job rotation and temporary assignments!
- 52. watch out for… !
- 53. …unintended consequence: the ‘pyramid effect’!
- 54. …unintended consequence: over collaboration!
- 55. pay attention to…! large size! diversity! virtual participation! educational levels!
- 56. when do you say ‘yes’?! when do you say ‘no’?!
- 57. does value exceed cost?! ! • better innovation! • new business development or cross unit product development! • better sales! • cross selling or enhanced customer service w/ results! • better operations ! • transfer of best practices or making better decisions! ! • opportunity costs! • foregoing other projects! ! • collaboration costs! • delays, budget overruns, lost sales or poor quality! VALUE! COST!
- 58. the role of HR!
- 59. encourage relationships! targeted! transactional! tentative! trusted! Alan S. Berson/Richard G. Stieglitz!
- 60. but…beware of too many heritage relationships!
- 61. train in skills related to collaborative behavior!
- 62. model collaborative behavior! photo credit: Zimbio!
- 63. programs that reward collaboration! photo credit: Zimbio!
- 64. work smarter not harder: tools & technologies!
- 65. we ARE all connected!
- 67. emergent social software platforms (ESSPs) !
- 68. top down ! or ! bottom up?!
- 69. tools -> value creation through collaboration!
- 70. take steps now…! … focus on the future!
- 71. @RobinSchooling ! ! ! ! ! ! ! ! robin@silverzebras.com ! Thank You!!
- 72. resources! Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results, Morten Hansen! The Culture of Collaboration, Evan Rosen ! The Execution Trap, Roger L. Martin (Harvard Business Review)! Eight Ways to Build Collaborative Teams, Lynda Gratton and Tamara J. Erickson (Harvard Business Review)! Leadership Conversations: Challenging High-Potential Managers to Become Great Leaders, Alan S. Berson/Richard G. Stieglitz ! 3 Cs of Innovation 2.0 - Crowdsourcing, Competition, Collaboration, Hutch Carpenter!