Usage-centered design of adaptable visualization services.Application to cooperation support services system in the AEC sector.
Sylvain Kubicki1 and Gilles Halin2
1 Public Research Centre Henri Tudor, Luxembourg
2 Research Centre in Architecture and Engineering (CRAI), France
The document discusses enabling business models for the Internet of Things and services (IoTS). It covers identifying value objects in IoTS, modeling IoTS ecosystems using value models and methodologies, and establishing sustainable dynamic value constellations through case studies. The presentation emphasizes using a value-based approach to business modeling to identify new opportunities in the emerging IoTS ecosystem by decomposing and recomposing value activities.
The document discusses Open Services for Lifecycle Collaboration (OSLC), an initiative aimed at simplifying tool integration across the product delivery lifecycle. It provides an overview of OSLC's community-driven approach, current status and successes, technical approach based on REST and linked data principles, and how IBM's Jazz platform integrates with OSLC. The core specification establishes consistent guidelines for defining resources, HTTP operations, and representation formats to promote interoperability across tools.
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The document discusses a case study of Freenet using the Camunda Fox platform to orchestrate several backend systems in long-running processes. The goals were to reduce costs compared to the previous individual solution and meet a fixed go-live date. Camunda Fox was chosen for its support of agile methodology, business-compatible BPMN 2.0 modeling, process monitoring and control capabilities, and integration with open source tools like JBoss and Git. Testing was a key part of ensuring transparency and reducing risks to meet the go-live deadline.
This document summarizes a presentation on service virtualization. It discusses how service virtualization addresses problems with tightly coupled web services by providing coordination, visibility and manageability across services. It presents service containers and service intermediaries as two implementation options for service virtualization. Key differences between the options are that service containers abstract the environment from the service implementation, while service intermediaries abstract the service client from the service implementation. The presentation encourages investments in an enterprise service model and service virtualization capabilities beyond just contract optimization.
кудрявцев итмо 2012 про моделирование процессов на онтологиях extended_2dimour
This document proposes an ontology-based framework for business architecture engineering. It discusses transitioning to ontology-based business modeling using enterprise modeling languages linked to a shared enterprise ontology. The ORG-Master architecture framework is presented, which uses an enterprise ontology at the meta-model level to import and export views between different modeling languages. The framework aims to provide formalization, distribution, and use of enterprise knowledge based on an ontology-based enterprise model. Main domains of the ORG-Master enterprise ontology are also outlined.
This document discusses the role of grids in engineering simulation. It summarizes the key business challenges in manufacturing industries and how grids can help address them by enabling collaboration and optimizing processes. It provides an example from the automotive industry where grids reduced a simulation task from 22 hours to 1 hour. While grids provide opportunities, challenges remain around business models, legal frameworks, middleware standards, and deployment environments. The document argues that grids must move innovation beyond just applications to truly unlock their value through expanded use of applications.
The document discusses a new paradigm for deepening cooperation between Guangdong and Hong Kong through the China-Hong Kong Closer Economic Partnership Arrangement (CEPA). It proposes focusing on value engineering equations and analyzing product/service lifecycles and supply chains. A key part of this involves developing a special policy zone in Nansha, Guangzhou to promote intellectual property development and technology commercialization between the two regions.
The document discusses how customer relationship excellence and focusing on customer value creations can lead to innovation leadership. It provides Silicon Valley as a success story where customer service was the most valuable source of innovation. The document outlines how analyzing the full product/service lifecycle and value chain with a focus on critical links can help drive innovation. It also discusses how CRE can enable design-win services and new application/service platforms, contributing to innovation leadership.
This document outlines an engagement model for developing a SaaS product. It involves several phases including product definition, design, development, launch, and ongoing maintenance. The product definition phase involves defining the market value, features, and operations. Product design determines the technology stack, architecture, and user experience. Development occurs in sprints, starting with sprint 0 for setup and sprint 1-N for building the product. The product then launches with testing and support. Ongoing maintenance and customer support continues after launch.
Comparison of research based vs industry developed pss modelsIESS
This document compares research-based and industry-developed product-service system (PSS) models. It analyzes and compares four PSS models - two from academic research (Service Engineering Design Process model and Life Cycle Orientated PSS model) and two from industry practice (Service Design consultants SD1 and SD2). The comparison looks at intended benefits, context of use, service discovery/identification processes, tools used, customer involvement, and post-launch review processes. The document concludes that a systematic approach is essential for PSS development and that the emphasis on financial elements and level of customer involvement impacts the development process.
This document discusses model-driven architecture (MDA) and its benefits. MDA is an approach where separate models are created for business needs, platform-independent solutions, and platform-specific implementations. This allows separation of concerns, reuse, and traceability. The document provides an overview of MDA concepts including the computational independent model (CIM), platform independent model (PIM), and platform specific model (PSM). It also discusses why organizations adopt MDA and examples of companies using MDA tools and frameworks.
Touchpoint article: Service Prototyping in Action! www.service-design-network...Satu Miettinen
This article is found in Touchpoint service design journal: Touchpoint 3#2 “Organisational Change”, link to the SDN website (www.service-design-network.org/tp-catalog)
The document discusses industry and research clusters in the Rhône-Alps region of France that were launched in 2005 to promote innovation and competitiveness among small and medium enterprises (SMEs). It describes the region's strong base of SMEs, universities, and major companies. Eight main industry clusters and seven research clusters were established to address strategic challenges through collaboration between businesses, universities, and public/private sectors. The clusters work to enhance members' competitive advantages through activities like training, technology innovation, and international promotion.
This presentation describes how to combine UX techniques with BPM, the architecture you need to accomplish that and illustrates it with the approach Oracle took in developing Fusion applications.
Mental Models, Service Design & The Problem With ConvergenceHarry Brignull
This document discusses convergence in the context of telecommunications services and the importance of user experience (UX) design. It notes that while companies may offer converged services under a single brand, users form mental models of the services based on their individual experiences. This can lead to expectations not being met if the backend systems and organizational structure are not designed for true convergence. The document recommends three steps for organizations - 1) converging internal UX efforts, 2) converging product development, and 3) involving UX at the strategic level early in the process to align with user mental models. Proper service design is needed to connect the front-end and back-end experiences for successful converged services.
The document provides an overview of Southbeach Modeller 3.0, visual modeling software for creativity, design, analysis, and problem solving. It can be used for communication, facilitation, root cause analysis, and improving processes. Southbeach Modeller implements a unique "situational improvement" approach and is the first tool to use Southbeach Notation. It has a user-extensible rules engine and allows creating and reusing models across multiple files.
Social Media 2.5 Conference | Research & Development: Innovationsnetzwerke al...Social Media Schweiz
Die Social Media 2.5 Conference fand am 23. Mai 2012 im Technopark in Zürich statt. Die Präsentationen der einzelnen Referate sind auf Slideshare aufgeschalten. Sämtliche Referate sind als Videocast unter www.socialmediaschweiz.ch/html/sm25.html kostenlos verfügbar.
Dr. Jochen Friedrich gave a presentation on open standards driving innovation for sustainability. He discussed how open standards promote interoperability, flexibility, and choice which creates an environment for fair competition and prevents vendor lock-in. Open standards are essential for modern IT infrastructures that can effectively offer electronic services. Collaboration between business, government, and citizens groups is needed to develop standards that balance interests. Public policy should ensure open standards are available and referenced for public procurement to foster innovation for smarter and more sustainable solutions.
Business architecture in perspective v2.1John Bernhard
This document provides definitions and information related to business architecture. It defines an enterprise, business architecture, business, and business architecting. It describes the key components of a business architecting process including establishing the current and future business architectures. It also includes information on business architecture documentation, modeling tools, patterns, and references.
OPTI is a cloud-based tool that bridges operational and cyber risk mitigation. It identifies inefficiencies and areas for improvement to enhance security, increase productivity up to 10% of revenue, and protect intellectual property. The tool analyzes responses to surveys about an organization's operations, processes, and security practices to generate a sustainability report and recommendations.
EA and Innovation - Open Group Conference 2012Capgemini
The document discusses innovation and enterprise architecture. It addresses key challenges facing enterprises, such as end user autonomy, cloud computing, and social media. The role of enterprise architecture is described as providing principles, policies, and governance to bridge the gap between business strategy and rapid development. Ways to overcome challenges include understanding solution dynamics, engaging stakeholders, and creating a culture of innovation. Appendices provide additional resources on related topics.
Module: EThICS 039.BC01E.10_LCPP_General View
Topic: LIFE CYCLE OF PROJECTS AND PRODUCTS
Subject: General and Systemic View of Life Cycle of Projects and Products
Scope:
PURPOSES OF THE MODULE
INTRODUCTION
Acronyms of EVCN/LCPP
Antonio Sallum Librelato - Director – EThICS Engineering - January - 2013
20/1/2013 Intellectual Property of EThICS Engineering 1
Strategic Motivations
Concepts of Customer Needs
Concepts of Enterprise Vision
Concepts of Life Cycle of Projects and Products
INTEGRATED VISION
Model of Enterprise Vision and Customer Needs
Model of Life Cycle of Projects and Products
APPENDICES
References
EThICS Engineering - Services and Areas of Action
USEEDS° :: Busines Model Design for Designers, Jim KalbachUSEEDS GmbH
This document provides an overview of business model design for designers. It begins by defining a business model as describing how an organization creates, delivers, and captures value. It then introduces the Business Model Canvas as a tool used to visualize the nine main components of a business model. The canvas breaks the model into customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. The document explains how designers can use the Business Model Canvas to understand business models, show stakeholders the importance of user experience, and visualize the "invisible" logic of a business.
For solving complex problems, we advocate for constructing “social
computers” which combine software and human services. However, to date, hu-
man capabilities cannot be easily programmed into applications in a similar way
like software capabilities. Existing approaches exploiting human capabilities via
crowds do not support well on-demand, proactive, team-based human computa-
tion. In this paper, we explore a new way to virtualize, provision and to program
human capabilities using cloud computing concepts and service delivery mod-
els. We propose novel methods for modeling clouds of human-based services and
combine human-based services with software-based services to establish clouds
of hybrid services. In our model, we present common APIs, similar to APIs for
software services, to access individual and team-based compute units in clouds of
human-based services. Based on that, we propose frameworks and programming
primitives for hybrid services. We illustrate our concepts via some examples of
using our cloud APIs and existing cloud APIs for software.
Déjà Vu Solutions Ltd is an IT consulting firm that provides enterprise software development, application services, and portals/content management. It has expertise across various industries and domains like CRM, supply chain management, and ecommerce. The document outlines its application development capabilities including development process, methodologies used, and a case study of developing a retail site using LAMP framework. It also discusses application support & maintenance, testing services and portals/content management offerings.
1) The document discusses bridging the gap between research and IT by addressing challenges at the personal, workgroup, and enterprise levels using the Pipeline Pilot platform.
2) At the personal level, Pipeline Pilot helps with challenges like a lack of developer expertise, code/script reusability, and data access.
3) At the workgroup level, it addresses challenges from varied expertise, global resources, academic/contracting, and data management.
4) At the enterprise level, Pipeline Pilot helps with increased business requirements, budget constraints, resource availability, data management, and collaboration challenges.
Service Oriented Approach to Application Modernization sept 2010davemayo
This document discusses service-oriented application modernization. It begins by introducing Everware-CBDI and their expertise in SOA. It then lists the topics that will be covered, including how application complexity has increased due to factors like new code and technological advances. The document explains that approaches like modeling, structured programming, object-oriented programming, and components were introduced to help manage complexity but that SOA provides additional benefits by abstracting and loosely coupling applications. It defines SOA and lists some of its key benefits for businesses and IT.
Osiatis is an international IT services company that helps clients improve their operational performance by managing, building, and transforming their IT infrastructure, including datacenters, workplace environments, and applications. In 2011, Osiatis had 3,630 employees and €280 million in sales. The company operates through four business units: Infrastructure Management Services, Critical Maintenance Services, Application & Technology Services, and Infrastructure Consulting & Cloud Services. Osiatis aims to guarantee the best quality of service through committed experts and constantly evolves its services to build long-term relationships while innovating to support clients' IT transformations.
The document discusses how customer relationship excellence and focusing on customer value creations can lead to innovation leadership. It provides Silicon Valley as a success story where customer service was the most valuable source of innovation. The document outlines how analyzing the full product/service lifecycle and value chain with a focus on critical links can help drive innovation. It also discusses how CRE can enable design-win services and new application/service platforms, contributing to innovation leadership.
This document outlines an engagement model for developing a SaaS product. It involves several phases including product definition, design, development, launch, and ongoing maintenance. The product definition phase involves defining the market value, features, and operations. Product design determines the technology stack, architecture, and user experience. Development occurs in sprints, starting with sprint 0 for setup and sprint 1-N for building the product. The product then launches with testing and support. Ongoing maintenance and customer support continues after launch.
Comparison of research based vs industry developed pss modelsIESS
This document compares research-based and industry-developed product-service system (PSS) models. It analyzes and compares four PSS models - two from academic research (Service Engineering Design Process model and Life Cycle Orientated PSS model) and two from industry practice (Service Design consultants SD1 and SD2). The comparison looks at intended benefits, context of use, service discovery/identification processes, tools used, customer involvement, and post-launch review processes. The document concludes that a systematic approach is essential for PSS development and that the emphasis on financial elements and level of customer involvement impacts the development process.
This document discusses model-driven architecture (MDA) and its benefits. MDA is an approach where separate models are created for business needs, platform-independent solutions, and platform-specific implementations. This allows separation of concerns, reuse, and traceability. The document provides an overview of MDA concepts including the computational independent model (CIM), platform independent model (PIM), and platform specific model (PSM). It also discusses why organizations adopt MDA and examples of companies using MDA tools and frameworks.
Touchpoint article: Service Prototyping in Action! www.service-design-network...Satu Miettinen
This article is found in Touchpoint service design journal: Touchpoint 3#2 “Organisational Change”, link to the SDN website (www.service-design-network.org/tp-catalog)
The document discusses industry and research clusters in the Rhône-Alps region of France that were launched in 2005 to promote innovation and competitiveness among small and medium enterprises (SMEs). It describes the region's strong base of SMEs, universities, and major companies. Eight main industry clusters and seven research clusters were established to address strategic challenges through collaboration between businesses, universities, and public/private sectors. The clusters work to enhance members' competitive advantages through activities like training, technology innovation, and international promotion.
This presentation describes how to combine UX techniques with BPM, the architecture you need to accomplish that and illustrates it with the approach Oracle took in developing Fusion applications.
Mental Models, Service Design & The Problem With ConvergenceHarry Brignull
This document discusses convergence in the context of telecommunications services and the importance of user experience (UX) design. It notes that while companies may offer converged services under a single brand, users form mental models of the services based on their individual experiences. This can lead to expectations not being met if the backend systems and organizational structure are not designed for true convergence. The document recommends three steps for organizations - 1) converging internal UX efforts, 2) converging product development, and 3) involving UX at the strategic level early in the process to align with user mental models. Proper service design is needed to connect the front-end and back-end experiences for successful converged services.
The document provides an overview of Southbeach Modeller 3.0, visual modeling software for creativity, design, analysis, and problem solving. It can be used for communication, facilitation, root cause analysis, and improving processes. Southbeach Modeller implements a unique "situational improvement" approach and is the first tool to use Southbeach Notation. It has a user-extensible rules engine and allows creating and reusing models across multiple files.
Social Media 2.5 Conference | Research & Development: Innovationsnetzwerke al...Social Media Schweiz
Die Social Media 2.5 Conference fand am 23. Mai 2012 im Technopark in Zürich statt. Die Präsentationen der einzelnen Referate sind auf Slideshare aufgeschalten. Sämtliche Referate sind als Videocast unter www.socialmediaschweiz.ch/html/sm25.html kostenlos verfügbar.
Dr. Jochen Friedrich gave a presentation on open standards driving innovation for sustainability. He discussed how open standards promote interoperability, flexibility, and choice which creates an environment for fair competition and prevents vendor lock-in. Open standards are essential for modern IT infrastructures that can effectively offer electronic services. Collaboration between business, government, and citizens groups is needed to develop standards that balance interests. Public policy should ensure open standards are available and referenced for public procurement to foster innovation for smarter and more sustainable solutions.
Business architecture in perspective v2.1John Bernhard
This document provides definitions and information related to business architecture. It defines an enterprise, business architecture, business, and business architecting. It describes the key components of a business architecting process including establishing the current and future business architectures. It also includes information on business architecture documentation, modeling tools, patterns, and references.
OPTI is a cloud-based tool that bridges operational and cyber risk mitigation. It identifies inefficiencies and areas for improvement to enhance security, increase productivity up to 10% of revenue, and protect intellectual property. The tool analyzes responses to surveys about an organization's operations, processes, and security practices to generate a sustainability report and recommendations.
EA and Innovation - Open Group Conference 2012Capgemini
The document discusses innovation and enterprise architecture. It addresses key challenges facing enterprises, such as end user autonomy, cloud computing, and social media. The role of enterprise architecture is described as providing principles, policies, and governance to bridge the gap between business strategy and rapid development. Ways to overcome challenges include understanding solution dynamics, engaging stakeholders, and creating a culture of innovation. Appendices provide additional resources on related topics.
Module: EThICS 039.BC01E.10_LCPP_General View
Topic: LIFE CYCLE OF PROJECTS AND PRODUCTS
Subject: General and Systemic View of Life Cycle of Projects and Products
Scope:
PURPOSES OF THE MODULE
INTRODUCTION
Acronyms of EVCN/LCPP
Antonio Sallum Librelato - Director – EThICS Engineering - January - 2013
20/1/2013 Intellectual Property of EThICS Engineering 1
Strategic Motivations
Concepts of Customer Needs
Concepts of Enterprise Vision
Concepts of Life Cycle of Projects and Products
INTEGRATED VISION
Model of Enterprise Vision and Customer Needs
Model of Life Cycle of Projects and Products
APPENDICES
References
EThICS Engineering - Services and Areas of Action
USEEDS° :: Busines Model Design for Designers, Jim KalbachUSEEDS GmbH
This document provides an overview of business model design for designers. It begins by defining a business model as describing how an organization creates, delivers, and captures value. It then introduces the Business Model Canvas as a tool used to visualize the nine main components of a business model. The canvas breaks the model into customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. The document explains how designers can use the Business Model Canvas to understand business models, show stakeholders the importance of user experience, and visualize the "invisible" logic of a business.
For solving complex problems, we advocate for constructing “social
computers” which combine software and human services. However, to date, hu-
man capabilities cannot be easily programmed into applications in a similar way
like software capabilities. Existing approaches exploiting human capabilities via
crowds do not support well on-demand, proactive, team-based human computa-
tion. In this paper, we explore a new way to virtualize, provision and to program
human capabilities using cloud computing concepts and service delivery mod-
els. We propose novel methods for modeling clouds of human-based services and
combine human-based services with software-based services to establish clouds
of hybrid services. In our model, we present common APIs, similar to APIs for
software services, to access individual and team-based compute units in clouds of
human-based services. Based on that, we propose frameworks and programming
primitives for hybrid services. We illustrate our concepts via some examples of
using our cloud APIs and existing cloud APIs for software.
Déjà Vu Solutions Ltd is an IT consulting firm that provides enterprise software development, application services, and portals/content management. It has expertise across various industries and domains like CRM, supply chain management, and ecommerce. The document outlines its application development capabilities including development process, methodologies used, and a case study of developing a retail site using LAMP framework. It also discusses application support & maintenance, testing services and portals/content management offerings.
1) The document discusses bridging the gap between research and IT by addressing challenges at the personal, workgroup, and enterprise levels using the Pipeline Pilot platform.
2) At the personal level, Pipeline Pilot helps with challenges like a lack of developer expertise, code/script reusability, and data access.
3) At the workgroup level, it addresses challenges from varied expertise, global resources, academic/contracting, and data management.
4) At the enterprise level, Pipeline Pilot helps with increased business requirements, budget constraints, resource availability, data management, and collaboration challenges.
Service Oriented Approach to Application Modernization sept 2010davemayo
This document discusses service-oriented application modernization. It begins by introducing Everware-CBDI and their expertise in SOA. It then lists the topics that will be covered, including how application complexity has increased due to factors like new code and technological advances. The document explains that approaches like modeling, structured programming, object-oriented programming, and components were introduced to help manage complexity but that SOA provides additional benefits by abstracting and loosely coupling applications. It defines SOA and lists some of its key benefits for businesses and IT.
Osiatis is an international IT services company that helps clients improve their operational performance by managing, building, and transforming their IT infrastructure, including datacenters, workplace environments, and applications. In 2011, Osiatis had 3,630 employees and €280 million in sales. The company operates through four business units: Infrastructure Management Services, Critical Maintenance Services, Application & Technology Services, and Infrastructure Consulting & Cloud Services. Osiatis aims to guarantee the best quality of service through committed experts and constantly evolves its services to build long-term relationships while innovating to support clients' IT transformations.
20080422 Overview of ICT research in Software & ServicesArian Zwegers
This document summarizes a workshop on software and services architectures and infrastructures. It discusses current European projects in this area like NESSI, RESERVOIR, and SLA@SOI. It also outlines future research directions for the Internet of Services and the Future Internet in the EU's FP7 research program.
There is a growing interest during last years in a better understanding of the inner meaning of ‘product value’ as perceived from the final customer, looking at possible techniques and new ways to anticipate and better capturing requirements from early stages. But even if more and more professionals and IT organizations achieve certifications on their personal knowledge or organizational maturity that should go in that direction, few attention is paid to the project closure phase and to the historicization of project data. If planned and gathered at the right level of granularity, effort data could explain and represent a valuable knowledge base – jointly with some requirement metrics - about how to create and reinforce the value to deliver to customer. This paper provides a list of possible improvement actions derived from practical experience that can bring more value to software products moving from better and more accurate project management and measurement processes.
simpleSOAD 2.0 Architecture and GovernanceLibero Maesano
This presentation introduces the simpleSOAD® methodological framework for design and implementation of services and services architectures, founded upon a contract-based, model-driven (MDA) approach and the OMG standards. Contract-based service orientation is presented first. The service contract is a first-class object, is independent from the systems that endorse it, and acts as a functional and behavioral specification for these systems. Furthermore, the principles of application of the model-driven engineering approach to service design are given. A service contract is a layered set of models: BMM (motivational), BM (conceptual), PIM (logical) and Interoperability PSM (physical). They are all based upon largely accepted OMG standards. The service contract is designed top-down with the help of methods and tools of model mapping and transformation. The Implementation PSM of a system that intends to provide the service can be partially generated by the contract model. Future work will concern phases and activities of the SOA life cycle till now poorly covered, such as Validation &Verification, Test and Governance.
IRJET- Application of Revit as Building Information Modeling (BIM) for Integr...IRJET Journal
This document provides a review of applying Revit as a Building Information Modeling (BIM) tool for Integrated Project Delivery (IPD) on building construction projects. It discusses BIM and IPD, describing how BIM can facilitate collaboration and information sharing between project stakeholders in IPD. The document also reviews several research papers on topics like the benefits of BIM for design, construction, and facility management, challenges of implementing BIM and IPD, and best practices for BIM usage in commercial construction. It concludes that while BIM enables improvements in IPD, its full benefits require changes to traditional project delivery methods.
The document discusses establishing a service factory to produce shared services. It provides an overview of key concepts of a service factory including:
- Using specialized tools and processes to develop services through repeatable and automated processes.
- Developing service families through frameworks, domain-specific languages, and mass customization techniques.
- Implementing governance policies and a software product line approach to manage commonality and variability across services.
Dr. Joseph Reger from Fujitsu Siemens Computers discusses how social networking and online communities can benefit businesses through crowdsourcing and making information sharing more efficient. While public clouds present issues like security and reliability for enterprises, customized private or hybrid clouds can optimize costs through flexibility and dynamic scaling. Fujitsu Siemens aims to help customers build dynamic IT infrastructures through products, solutions, and managed services that leverage economies of scale from shared resources. They will showcase these offerings focused on dynamic infrastructures and green IT technologies at their booth and the BITKOM Green IT exhibit at CeBIT 2009.
OSAmI-Commons – an OSGi based platform supporting Open Ambient Intelligence f...mfrancis
OsamI Commons provides an open source platform called OSAmI based on OSGi to enable reuse of software solutions across industries. It aims to address social challenges like global warming and aging populations by promoting energy efficient technologies. The OSAmI platform reduces development costs and time through a component-based approach and has demonstrated benefits in domains like smart homes, cities, and green buildings. It further aims to become a cross-industry product line to support innovation and business impact.
Interntional Symposium On Service Systems Science 2012 KwanStephen Kwan
This document discusses information and knowledge management for service systems design and engineering. It presents perspectives including service thinking, design thinking, business thinking, and engineering disciplines that can be incorporated into a service system's life cycle from discovery to engineering. These perspectives include concepts like value propositions, service blueprints, and information technology platforms that support service systems.
Cerutti--Web Information Systems (postgrad seminar @ University of Brescia)Federico Cerutti
The document discusses four pieces of advice for a CIO regarding web information system (WIS) projects. The first advice is to understand and manage the interfaces between project participants and phases. The second is that WIS projects require managing people and team members. The third is that a web application project requires more than just software engineering skills. The document discusses several life cycle models and their pros and cons. The fourth advice is that prototypes, if used properly, can effectively communicate with stakeholders and help validate designs to save time and money.
Innovation for Real Estate: Building Information Modeling (Erin Rae Hoffer) -...Virtual ULI
The adoption of Building Information Modeling (BIM) is changing the design and construction industry and suggesting innovation for real estate owners and developers. BIM involves a model-based design and construction process where a digital representation of the building is used to simulate the planning, design, construction, and operation of a facility. The presentation discusses how BIM is disrupting the real estate industry, the benefits it provides for owners and developers, and considerations for transitioning to BIM.
Nagios Conference 2011 - Christian Mies - German Health Insurance Company Ref...Nagios
Christian Mies' presentation on a reference story for a German Health Insurance Company. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/nwcna
Enterprise Architecture Framework: Chase Global BankHampus Ahlqvist
The document summarizes a service-centric enterprise architecture developed for Chase Global Bank. It includes an abstract, development cycle outline, drivers for the architecture, a strategic alignment model, associated risks and opportunities, internal/external analyses, a top-level organizational chart, and conceptual IT/business services map. The architecture aims to align business and IT strategies through common services and views to create customer value.
This document introduces AppStory, a mobile app development company. It lists the managing partners and provides an agenda for the document. The agenda includes sections on the company background, AppStory's mobile services, and key service offerings like mobile strategy, integration, development, backend connectivity and cloud connectivity. The services are described briefly, with mobile strategy involving analyzing business needs and defining a roadmap, and development following an agile SCRUM methodology.
Video Surveyor is developing an inexpensive, easy-to-use video-based surveying technology to replace tape measurements in construction and home improvement. They have identified a $17.9 billion total addressable market in the US roofing industry alone. Their initial business model targets the $20 million roof surveying market. Through customer interviews, they found a need for 3D point clouds and documentation in addition to simple measurements. Moving forward, they plan to develop a minimum viable product combining 3D point clouds with augmented reality and seek seed funding.
An Introduction to Software Performance EngineeringCorrelsense
Software performance engineering is becoming increasingly important to businesses as they look to improve the non-functional performance of applications and get more out of IT investments. By leveraging performance engineering techniques, IT professionals can be indispensable in building and optimizing scalable systems. This
introductory course will teach you the essentials of software
performance engineering including :
• The performance challenges faced by Enterprise IT today
• What is software performance engineering (SPE)?
• Best practices for building scalable software systems
• The approaches to integrating SPE into IT project lifecycles
• Common frameworks for measuring application performance and service levels
• The impact of SPE on software developers, testers, capacity planes,
and other IT professionals
• Case studies from the finance, retail, and insurance industries
Instructor: Walter Kuketz, SVP and CTO, Collaborative Consulting
This training is sponsored by Correlsense, Collaborative Consulting,
and New Horizons
The document provides details about the International Conference on Exploring Services Sciences (IESS) that took place from February 16-18, 2011 in Geneva, Switzerland. It lists information about the wireless network credentials, social media tags and accounts to share information and photos from the conference. It also provides a link to an online evaluation form for attendees to provide feedback. The document outlines the organization of IESS 1.2 which was held in February 2012 in Geneva, including its steering committee, program committee, tracks, panels and forums. It concludes by thanking all participants, authors, reviewers, chairs and organizers and announces that IESS 1.3 will take place again in Geneva in February 2013.
Towards an ontological foundation of service dominant logicIESS
The document proposes an ontological foundation for service-dominant logic based on a literature review and conceptual modeling. It develops a class diagram ontology of key concepts in service-dominant logic including actors, services, value co-creation, resources, and contexts. The ontology is intended to clarify concepts, resolve inconsistencies, and establish a common vocabulary for multidisciplinary collaboration in service science. Future work could expand the foundational ontology and develop domain-specific ontologies to further conceptualize service-dominant logic.
Designing a dynamic competency framework for the service system innovation ar...IESS
The document describes a project aimed at developing a dynamic competency framework for service system innovation architects. It involved interviews and focus groups with professionals across several European countries to identify key activities, tasks, knowledge and skills. The captured information was analyzed and merged into a common framework describing competencies for activities like periscopic activity, service design, and project management. The framework is meant to support lifelong learning for innovative service systems.
Strategy based service business development for sm esIESS
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Iess10 I 2 Avs@Iess1 0 Presentation V0 4
1. Usage-centered design of adaptable
visualization services.
Application to cooperation support services system in the AEC sector.
Sylvain Kubicki1 and Gilles Halin2
1Public Research Centre Henri Tudor, Luxembourg
2Research Centre in Architecture and Engineering
(CRAI), France
2. Overview
Introduction
− Service innovation in construction sector
Adaptable Visualization Services (AVS)
Usage-based AVS design
A first case study
Conclusion
February 17, 2010 IESS 1.0 2010
4. Specificities of the AEC sector
Building life-cycle overview
Planning Design Construction Use
“Ray & Maria Stata Center for CIIS, MIT”
Main characteristics of the construction Arch. Gehry Partners
sector
− Only one object produced
− Short-lived teams
− Independent and heterogeneous actors
− Wide range of models and methods
More and more viewpoints
− Restricted areas of responsibility
− Internal strategies vs. project strategies Dresden station, Germany
Arch. Foster and Partners
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
5. Cooperation between actors
Cooperation is essential
− To ensure project success
− Difficulties
● Low predictable environment
● Communications not standardized
− Groupware solutions remain under-
used
Service-based innovation
− Cooperation support business
services
− Sustainable Service Innovation
Process S2IP
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
6. Sustainable Service Innovation
Process - S2IP
Developed in CRPHT Luxembourg
− Applied to Business Services design in construction sector: Build-IT
project [Kubicki et al. 2009]
− In partnership with CRTI-B (a professional standardization organization)
Service Service Service Service Service
Value Design Exposi4on Management Capitaliza4on
- Work practices - Transfer to the
- Requirements
standardization - IPR sector (call for - Feedback (users
for commercial
- Services management tender) + SSII)
platform
platform (“CRTI-weB” - Assessment of - Managing
- MDE approach
prototyping trademark + open- service delivery services evolution
for rapid
- Pilot projects source) (metrics)
prototyping
experiments
[Kubicki et al. 2009] Kubicki S., Dubois E., Halin G. and Guerriero A. (2009) Towards a Sustainable Services
Innovation in the Construction Sector. CAISE, 21st International Conference on Advanced Information Systems.
February 17, 2010 8-12 June 2009. Amsterdam. LNCS 5565, pp. 319–333, 2009. IESS 1.0 2010
7. Service value related processes
Focus on experiments of Business
Student project
Services
− Real construction projects (pilot-projects)
− Aims
● Validating business services design
Student project
● First step of a sectorial change
management
● Standardization (practices + services)
Other results
School – Luxembourg Cents
− Basic Human Computer Interfaces:
− Interviews have shown that visualization
has to be adapted to its users… and
their particular needs
Offices/Hotel– Luxembourg Kirchberg
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
8. Part I
Adaptable Visualization Services
February 17, 2010 IESS 1.0 2010
9. Viewpoints and visualization
Current
visualization
modes
Emerging
visualization
modes
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
10. The concept of usage
Users needs related to
− Their role in the cooperative activity
• e.g. in AEC: architect, engineer, owner of a building…
− Available business services in the collective project
Example of usage: architect need
− Searching for specific documents in order to check
their consistency with main architectural plans
Defining usages
− …As guidelines in User Interface (UI) design
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
11. Usage centered UI design
Usage centered [Constantine & Lookwood 2003]
− Software Engineering approach
− Task oriented
− Based on a collection of models
− Incremental design with interconnected models
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
12. Adaptable and adaptive UI design
In Human-Computer Interface domain
− Adaptable UI can be modified by users
− Adaptive UI changes without explicit intervention of users
Emergent UI design by models
− « To design once and generate many times »
− Modeling different contexts of use (CU)
− Modeling user interface elements evolution
− Based on differents models: CU (user, platform, environment),
domain (task, concept), UI (elements)... [Sottet, J. et al. 2006]
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
13. From adaptive UI to Adaptable
Visualization Service
Adaptive UI design
− Simple user interface
− In individual activity situations
UI design for collective activity
− Another context : the actor context in the activity
− Each actor has his own point of view
• A point of view : a set of visualization modes
• Adapted to different usages
− Our approach
• Supporting viewpoint building by usage
• Choosing among a set of Adaptable Visualization Services
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
14. Adaptable Visualization Service
Visualization services
− Visualize a collection of information
− Remote service offering added value
− Dedicated to a particular scientific domain
− Useful for interpretation of a large volume of data
− In an individual or collective visualization activity
Visualization Service design
− Based on the concept of “dataflow” or “pipeline”
• Data filtering, geometric transformation, image rendering
− Adaptable Visualization Services design is emerging
[Hocová, P. et al. 2008]
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
15. Part II
Usage-based Adaptable Visualization Service design
February 17, 2010 IESS 1.0 2010
16. Usage-centered AVS design
method
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
17. Model-driven approach
Fundamental concepts of Model
conforms to
Driven Engineering (MDE)
− System [is represented by] Model
[conforms to] Metamodel represented by
− Transformations between models
Our needs :
- Modeling usages and AVS
• From Business services and cooperation context
models (past and ongoing works)
- By defining metamodels mappings
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
19. Usage – AVS models mapping
Focus on usage – AVS models mapping
− Identifying possible AVS applicable in particular
usages
Mapping usages and AVS attributes
− According to their metamodels
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
20. Part III
A first case study
February 17, 2010 IESS 1.0 2010
21. Case study
Inspired from our previous experiments
− Groupware service system for construction
Example of usage
− “Searching a document”
− Ex. “I need the last meeting report”, ”I want to see a
picture of the project ”
Actual technique in the system
− Searching in document tables
− Filtering
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
22. Example : searching a document
Innovative AVS: Treemap + Cowerflow
− Usage – AVS attributes mapping
Usage AVS
Role concerned Architect
AVS Name Treemap + Coverflow
Name Searching a document
Document with normalized
Main concept Hierarchic structure of
name
Structure variable surfaces,
Sub-concept Type, author different colors
Searching between a lot of High quantity of
Graphical
documents, different quantity information with
Information Quantity attributes
with actors proportional surfaces
Easy practice, rapid
Usage Frequency Rare Usability
learning
At office, on desktop Required More efficiency on
Context
computer device large interface
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
23. "Treemap + coverflow" alternative
AVS
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
26. Example validation steps
Usages validation
− 37 architect-specific usages identified
− First step of validation based on pilot-projects + interviews
− Work still in progress
AVS validation
− AVS implemented in E.V.A. prototype
− Experiments process
● Testing task
● Final scenario
− 17 experimenters confirmed the usage – AVS mapping
− Experiment technique to be improved
Next steps
− Improvement of usage and AVS metamodels
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
27. S2IP for Adaptable Visualization
Service design
Service Service Service Service Service
Value Design Exposi4on Management Capitaliza4on
Conclusion Prospects
- Usage Next steps to be defined in applied research
- Model-driven AVS design project…
- Experiment with real users
- Prototyping Requires a platform providing Adaptable
Visualization Services
Introduction Adaptable Visualization Services AVS Design Case study Conclusion
February 17, 2010 IESS 1.0 2010
28. Thank You for your attention
Questions ?
Usage-centered design of adaptable visualization services.
Application to cooperation support services system in the AEC sector.
Sylvain Kubicki & Gilles Halin