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Blue Shield of CA Revolutionizes its Portal Environment on IBM PureApplication System

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Perficient, Inc.
Perficient, Inc.

Blue Shield of California revolutionized its portal environment by implementing IBM's PureApplication System. The new portal needed to be ready by October 1st for open enrollment under the Affordable Care Act. Blue Shield's previous infrastructure was non-converged and standalone, making application provisioning take up to 4 months. The PureApplication System provided pre-defined application patterns that allowed Blue Shield to deploy new environments in hours instead of weeks. This helped Blue Shield prepare for the higher website activity expected from the healthcare exchange.

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© 2014 IBM Corporation 2785: Blue Shield of CA Revolutionizes Its Portal Environment on IBM PureApplication System Fernando Acosta - BlueShield of California Doug McCulloh – Perficient Marc Haberkorn – IBM Lauren Wendel – IBM Speakers:
Please Note IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
Blue Shield of CA Revolutionizes its Portal Environment on IBM PureApplication System
Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-profit health plan dedicated to providing Californians with access to high-quality health care at an affordable price. With over 3 million members and 5,000 employees, they are one of the largest healthcare providers in CA. Starting in 2014, the Affordable Care Act (ACA) will fundamentally change the healthcare insurance market. Motivated by the ACA requirements and participation in "Covered California" Healthcare Insurance Exchange, Blue Shield of California needed to create an exceptional web experience for their Members, Providers, Producers and Employees. With Open Enrollment beginning in the Fall, their new Member Portal needs to be ready by October 1st. Blue Shield anticipates much higher activity on their website as a result of the Exchange given that California will be one of, if not the, country's largest state-run Exchanges; and Blue Shield is a key heath plan participant. Blue Shield of California
Challenges Blue Shield of California team’s Needs and/or Challenges: •Had non-converged, standalone, legacy mid-range infrastructure •Applications pattern & topologies were inconsistent in some cases non-existent. •Manual provisioning of a new application environment – building a legacy environment – took up to 4 months • It is labor intensive, time consuming, and costly. •Capacity/performance scaling requests took weeks •Difficult to build an environment; too many pieces to put in place •To stand up a new environment required staff from a number of different organizations in IT, as patterns weren’t centralized • It is labor intensive, time consuming, and costly. •Procurement of separate WAS and DB2 software licensing added time to deploy, as well as additional expense •License tracking of IBM software presented challenges
Why Blue Shield of California Decided on PureApp • End to end patterns that include infrastructure and software, including some shared services • Consistent patterns, builds and time to build. • Consistent method of customizations to an environment Customizable patterns are an available option • Able to spin up different environments for different purposes • Well suited for agile development • Shared services save on time to deploy/implement • When we build a pattern now, it has the shared service automatically built into the pattern, allowing us to have a consistent implementation of the services (monitoring, application caching, OS patching) • Following best practices application topology • Virtual dynamic scaling capability is much easier • Single pane of glass for entire platform • Centralized logging features • Cost savings due to shorter deployment times • Fewer resources or handoffs to build • Easier to do licensing, as are keeping track internally in the tool (unlimited application and database (DB2) licensing) 6
Why Blue Shield of California Decided on PureApp Time Savings thru avoided design, procurement, installation, configuration activities Simplicity beginning w/ ordering process, culminating in system arriving ready to plug in Portal Pattern delivering expertise reduced development timeline Single support number delivers simplicity in obtaining help Strategic solution enabling instantaneous adoption of cloud principles for competitive advantage 7 A new vocabulary: Hours instead of weeks.
•A national IT & Business consulting firm, with expert teams focused on helping our clients implement compelling, useful customer experiences. • •Fast Facts: •Founded 1997 •$400 MM+ in annualized revenues •24 locations in North America •Offshore in Europe, China and India •2400 + employees •80% of revenue from recurring clients •Served 450+ clients in past 12 months 8
Award Winning – Trusted IBM Premier Partner IBM Premier BP for 17 years •Industry Focused & Authorized: • Healthcare, Financial Services & Retail •IBM Capability Authorized • Smarter Commerce, Business Analytics, ECM, Healthcare IM Data Governance Award Winning Solutions: •2014 Innovation Pure and Simple Collaboration Solution •2014 Exceptional Digital Experience Portal Partner of the year •2013 System Integration Partner of the Year •2012 Information Management Integration Excellence Award •2012 Healthcare Integration Excellence Award •2011 Business Analytics Achievement Award •2011, 2008, 2006 WebSphere Portal Distinguished Partner (sole North American recipient and first-ever three-time winner)
Blue Shield’s Solution Consumerism of HealthCare Trends and Market Reality Needs for Creating a Unique Member Experience Business Drivers Perficient’s Connected Health Expertise Ranked by HealthCare Connected Health, Integrated Health & Health Analytics Perficient’s Portal Expertise 850 Portal Deployments
BlueShield of California Solution Member Portal Rebuild leveraging the WebSphere Portal Pattern Modifications of the Pattern for BlueShield CA WODM Pattern for Claims Processing – Best Practices Creation - deployment of the Rules for Claims Message Broker Patterns DataPower Patterns (Virtual Systems) Development of Custom Pattern for KONY Mobile Solutions Pattern Version Deployment Lifecycle Management Script Packages for Patterns Customization HADR (Highly Available Data Replication) DB2 Hardening Scripting to BSC Standards
What should your cloud do for you?
© 2013 IBM Corporation13 Why Do You Want to use Cloud? 1. Respond faster to customer requests: Be more agile! 2. Eliminate errors associated w/ manual work: Standardize! 3. Save time to do more of your TODO list: Be productive! 4. Save money: Save money! 5. Remove process/people bottlenecks: Automate everything! 1 2 3 4 5
© 2013 IBM Corporation14 What Should Your Cloud Do For You? User logs in • Who is this user? • Only show resources user has permission to see/use User requests deployment • Do we have enough SW licenses? • Where should we put these VMs? • Let’s create the VMs 1. Create storage LUNs 2. Use correct VLAN 3. Provision IP addresses 4. Create golden OS base 5. Install & configure middleware 6. Install & configure app 7. Manage elasticity Your cloud should let you forget about everything except your application. Administrator needs information • How much resource is my App ABC dev team using? • How much money should I charge them? • How much capacity will I need next month? Administrator needs an HA/DR strategy • Enable check-box enablement of storage replication for active/passive DR • Extend system management model across multiple datacenters for active/active HA • Allow on-prem management model to reach seamlessly into public cloud
© 2013 IBM Corporation15 What Do Most “Clouds” Do? User logs in • Who is this user? • Only show resources user has permission to see/use User requests deployment • Do we have enough SW licenses? • Where should we put these VMs? • Let’s create the VMs 1. Create storage LUNs 2. Use correct VLAN 3. Provision IP addresses 4. Create golden OS base 5. Install & configure middleware 6. Install & configure app 7. Manage elasticity They deliver “OS as a Service,” and rely on old-fashioned elbow grease for the rest Administrator needs information • How much resource is my App ABC dev team using? • How much money should I charge them? • How much capacity will I need next month? Administrator needs an HA/DR strategy • Enable check-box enablement of storage replication for active/passive DR • Extend system management model across multiple datacenters for active/active HA • Allow on-prem management model to reach seamlessly into public cloud
The Portal Pattern
17 The Experience that we Deliver
18 The Customer’s First Experience
Put another way 19
How Does the Portal Pattern Deliver All This Value? Pre-Installed OS Elastic Best Practice topologies Pre-Installed/configured middleware
Virtual System Image - Parts
Virtual System Pattern – Predefined patterns Deploys in minutes
Virtual System Instance – virtual machines vms may be treated as BAU deployment BUT, we recommend “patternizing” any changes
Portal Pattern Does ... Drag-and-drop simplicity for multiple deployment types Never install/manually cluster Portal again Customizable via script packages Portal Pattern Does NOT Security configuration Application, Content, page deployment Application Data HADR on DBs
The Results
In Summary Hours vs. Weeks the New Normal Dependable Pattern Deployment Ensures Best Practices Minimize Hand Offs Partnering with Perficient & IBM A Success Story
Questions?
We Value Your Feedback Don’t forget to submit your Impact session and speaker feedback! Your feedback is very important to us – we use it to continually improve the conference. Use the Conference Mobile App or the online Agenda Builder to quickly submit your survey • Navigate to “Surveys” to see a view of surveys for sessions you’ve attended 28
Thank You
Legal Disclaimer • © IBM Corporation 2014. All Rights Reserved. • The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. • References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. • If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete: Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. • If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete: All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. • Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. • If you reference Adobe® in the text, please mark the first use and include the following; otherwise delete: Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. • If you reference Java™ in the text, please mark the first use and include the following; otherwise delete: Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. • If you reference Microsoft® and/or Windows® in the text, please mark the first use and include the following, as applicable; otherwise delete: Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. • If you reference Intel® and/or any of the following Intel products in the text, please mark the first use and include those that you use as follows; otherwise delete: Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. • If you reference UNIX® in the text, please mark the first use and include the following; otherwise delete: UNIX is a registered trademark of The Open Group in the United States and other countries. • If you reference Linux® in your presentation, please mark the first use and include the following; otherwise delete: Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. • If the text/graphics include screenshots, no actual IBM employee names may be used (even your own), if your screenshots include fictitious company names (e.g., Renovations, Zeta Bank, Acme) please update and insert the following; otherwise delete: All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only.

More Related Content

Blue Shield of CA Revolutionizes its Portal Environment on IBM PureApplication System

  • 1. © 2014 IBM Corporation 2785: Blue Shield of CA Revolutionizes Its Portal Environment on IBM PureApplication System Fernando Acosta - BlueShield of California Doug McCulloh – Perficient Marc Haberkorn – IBM Lauren Wendel – IBM Speakers:
  • 2. Please Note IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
  • 4. Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-profit health plan dedicated to providing Californians with access to high-quality health care at an affordable price. With over 3 million members and 5,000 employees, they are one of the largest healthcare providers in CA. Starting in 2014, the Affordable Care Act (ACA) will fundamentally change the healthcare insurance market. Motivated by the ACA requirements and participation in "Covered California" Healthcare Insurance Exchange, Blue Shield of California needed to create an exceptional web experience for their Members, Providers, Producers and Employees. With Open Enrollment beginning in the Fall, their new Member Portal needs to be ready by October 1st. Blue Shield anticipates much higher activity on their website as a result of the Exchange given that California will be one of, if not the, country's largest state-run Exchanges; and Blue Shield is a key heath plan participant. Blue Shield of California
  • 5. Challenges Blue Shield of California team’s Needs and/or Challenges: •Had non-converged, standalone, legacy mid-range infrastructure •Applications pattern & topologies were inconsistent in some cases non-existent. •Manual provisioning of a new application environment – building a legacy environment – took up to 4 months • It is labor intensive, time consuming, and costly. •Capacity/performance scaling requests took weeks •Difficult to build an environment; too many pieces to put in place •To stand up a new environment required staff from a number of different organizations in IT, as patterns weren’t centralized • It is labor intensive, time consuming, and costly. •Procurement of separate WAS and DB2 software licensing added time to deploy, as well as additional expense •License tracking of IBM software presented challenges
  • 6. Why Blue Shield of California Decided on PureApp • End to end patterns that include infrastructure and software, including some shared services • Consistent patterns, builds and time to build. • Consistent method of customizations to an environment Customizable patterns are an available option • Able to spin up different environments for different purposes • Well suited for agile development • Shared services save on time to deploy/implement • When we build a pattern now, it has the shared service automatically built into the pattern, allowing us to have a consistent implementation of the services (monitoring, application caching, OS patching) • Following best practices application topology • Virtual dynamic scaling capability is much easier • Single pane of glass for entire platform • Centralized logging features • Cost savings due to shorter deployment times • Fewer resources or handoffs to build • Easier to do licensing, as are keeping track internally in the tool (unlimited application and database (DB2) licensing) 6
  • 7. Why Blue Shield of California Decided on PureApp Time Savings thru avoided design, procurement, installation, configuration activities Simplicity beginning w/ ordering process, culminating in system arriving ready to plug in Portal Pattern delivering expertise reduced development timeline Single support number delivers simplicity in obtaining help Strategic solution enabling instantaneous adoption of cloud principles for competitive advantage 7 A new vocabulary: Hours instead of weeks.
  • 8. •A national IT & Business consulting firm, with expert teams focused on helping our clients implement compelling, useful customer experiences. • •Fast Facts: •Founded 1997 •$400 MM+ in annualized revenues •24 locations in North America •Offshore in Europe, China and India •2400 + employees •80% of revenue from recurring clients •Served 450+ clients in past 12 months 8
  • 9. Award Winning – Trusted IBM Premier Partner IBM Premier BP for 17 years •Industry Focused & Authorized: • Healthcare, Financial Services & Retail •IBM Capability Authorized • Smarter Commerce, Business Analytics, ECM, Healthcare IM Data Governance Award Winning Solutions: •2014 Innovation Pure and Simple Collaboration Solution •2014 Exceptional Digital Experience Portal Partner of the year •2013 System Integration Partner of the Year •2012 Information Management Integration Excellence Award •2012 Healthcare Integration Excellence Award •2011 Business Analytics Achievement Award •2011, 2008, 2006 WebSphere Portal Distinguished Partner (sole North American recipient and first-ever three-time winner)
  • 10. Blue Shield’s Solution Consumerism of HealthCare Trends and Market Reality Needs for Creating a Unique Member Experience Business Drivers Perficient’s Connected Health Expertise Ranked by HealthCare Connected Health, Integrated Health & Health Analytics Perficient’s Portal Expertise 850 Portal Deployments
  • 11. BlueShield of California Solution Member Portal Rebuild leveraging the WebSphere Portal Pattern Modifications of the Pattern for BlueShield CA WODM Pattern for Claims Processing – Best Practices Creation - deployment of the Rules for Claims Message Broker Patterns DataPower Patterns (Virtual Systems) Development of Custom Pattern for KONY Mobile Solutions Pattern Version Deployment Lifecycle Management Script Packages for Patterns Customization HADR (Highly Available Data Replication) DB2 Hardening Scripting to BSC Standards
  • 12. What should your cloud do for you?
  • 13. © 2013 IBM Corporation13 Why Do You Want to use Cloud? 1. Respond faster to customer requests: Be more agile! 2. Eliminate errors associated w/ manual work: Standardize! 3. Save time to do more of your TODO list: Be productive! 4. Save money: Save money! 5. Remove process/people bottlenecks: Automate everything! 1 2 3 4 5
  • 14. © 2013 IBM Corporation14 What Should Your Cloud Do For You? User logs in • Who is this user? • Only show resources user has permission to see/use User requests deployment • Do we have enough SW licenses? • Where should we put these VMs? • Let’s create the VMs 1. Create storage LUNs 2. Use correct VLAN 3. Provision IP addresses 4. Create golden OS base 5. Install & configure middleware 6. Install & configure app 7. Manage elasticity Your cloud should let you forget about everything except your application. Administrator needs information • How much resource is my App ABC dev team using? • How much money should I charge them? • How much capacity will I need next month? Administrator needs an HA/DR strategy • Enable check-box enablement of storage replication for active/passive DR • Extend system management model across multiple datacenters for active/active HA • Allow on-prem management model to reach seamlessly into public cloud
  • 15. © 2013 IBM Corporation15 What Do Most “Clouds” Do? User logs in • Who is this user? • Only show resources user has permission to see/use User requests deployment • Do we have enough SW licenses? • Where should we put these VMs? • Let’s create the VMs 1. Create storage LUNs 2. Use correct VLAN 3. Provision IP addresses 4. Create golden OS base 5. Install & configure middleware 6. Install & configure app 7. Manage elasticity They deliver “OS as a Service,” and rely on old-fashioned elbow grease for the rest Administrator needs information • How much resource is my App ABC dev team using? • How much money should I charge them? • How much capacity will I need next month? Administrator needs an HA/DR strategy • Enable check-box enablement of storage replication for active/passive DR • Extend system management model across multiple datacenters for active/active HA • Allow on-prem management model to reach seamlessly into public cloud
  • 20. How Does the Portal Pattern Deliver All This Value? Pre-Installed OS Elastic Best Practice topologies Pre-Installed/configured middleware
  • 22. Virtual System Pattern – Predefined patterns Deploys in minutes
  • 23. Virtual System Instance – virtual machines vms may be treated as BAU deployment BUT, we recommend “patternizing” any changes
  • 24. Portal Pattern Does ... Drag-and-drop simplicity for multiple deployment types Never install/manually cluster Portal again Customizable via script packages Portal Pattern Does NOT Security configuration Application, Content, page deployment Application Data HADR on DBs
  • 26. In Summary Hours vs. Weeks the New Normal Dependable Pattern Deployment Ensures Best Practices Minimize Hand Offs Partnering with Perficient & IBM A Success Story
  • 28. We Value Your Feedback Don’t forget to submit your Impact session and speaker feedback! Your feedback is very important to us – we use it to continually improve the conference. Use the Conference Mobile App or the online Agenda Builder to quickly submit your survey • Navigate to “Surveys” to see a view of surveys for sessions you’ve attended 28
  • 30. Legal Disclaimer • © IBM Corporation 2014. All Rights Reserved. • The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. • References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. • If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete: Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. • If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete: All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. • Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. • If you reference Adobe® in the text, please mark the first use and include the following; otherwise delete: Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. • If you reference Java™ in the text, please mark the first use and include the following; otherwise delete: Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. • If you reference Microsoft® and/or Windows® in the text, please mark the first use and include the following, as applicable; otherwise delete: Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. • If you reference Intel® and/or any of the following Intel products in the text, please mark the first use and include those that you use as follows; otherwise delete: Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. • If you reference UNIX® in the text, please mark the first use and include the following; otherwise delete: UNIX is a registered trademark of The Open Group in the United States and other countries. • If you reference Linux® in your presentation, please mark the first use and include the following; otherwise delete: Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. • If the text/graphics include screenshots, no actual IBM employee names may be used (even your own), if your screenshots include fictitious company names (e.g., Renovations, Zeta Bank, Acme) please update and insert the following; otherwise delete: All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only.