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Implementing Enterprise Tools

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Implementing Enterprise Tools discusses replacing legacy systems with SAP at a company to improve business processes, communications, and customer/supplier engagement. Key steps included implementing SAP for ERP and a portal, creating dynamic web content, collaboration rooms, and knowledge/document sharing to break down barriers. Lessons learned include the need for data quality planning, content ownership, change management strategies, and ongoing training. Future plans involve making it easier for customers/suppliers to do business and exposing more ERP functionality through the portal.

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Implementing Enterprise Tools Chris Lampard Business Technology Consulting Manager
Business Requirements Better engagement with our customers and suppliers Replace ERP (Implementing SAP) Rationalise business processes and tools Leverage business communications
What we had 75+ applications to manage business process Static web pages Discreet workflows Poor communications between internal departments 2 million+ documents on file servers Limited search capabilities
What we did Implement SAP Portal/ Payroll Dynamic and integrated web content with other business applications Introduce collaboration rooms Break down barriers of communications Knowledge and document sharing Consistent procedures Increase communication paths
Lessons learned Data quality – start now, develop a plan Lack of content owners If you build it – they may come Forums, meeting room use Communication strategy Change management strategy Training and education – Pre and Post Go-live
Where we are going Make it easier to do business with Deliver the right information to the right person on the right device Build on base portal to include other ERP functionality to assist in transition Expose customer and supplier functionality to outsource business functions

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Implementing Enterprise Tools

  • 1. Implementing Enterprise Tools Chris Lampard Business Technology Consulting Manager
  • 2. Business Requirements Better engagement with our customers and suppliers Replace ERP (Implementing SAP) Rationalise business processes and tools Leverage business communications
  • 3. What we had 75+ applications to manage business process Static web pages Discreet workflows Poor communications between internal departments 2 million+ documents on file servers Limited search capabilities
  • 4. What we did Implement SAP Portal/ Payroll Dynamic and integrated web content with other business applications Introduce collaboration rooms Break down barriers of communications Knowledge and document sharing Consistent procedures Increase communication paths
  • 5. Lessons learned Data quality – start now, develop a plan Lack of content owners If you build it – they may come Forums, meeting room use Communication strategy Change management strategy Training and education – Pre and Post Go-live
  • 6. Where we are going Make it easier to do business with Deliver the right information to the right person on the right device Build on base portal to include other ERP functionality to assist in transition Expose customer and supplier functionality to outsource business functions