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Influencing Up
Through
Personal Leadership
aka Mind Tricks of the Jedi Masters
Andrea L. Ames (@aames)
Idyll Point Group
September 12, 2017 @aames | © 2017 Idyll Point LLC
@aames | © 2017 Idyll Point LLC 2
“These aren’t the droids you’re looking for.”
Agenda
@aames | © 2017 Idyll Point LLC 3
Influence
Personal
Trust
Leadership
Application
The
misconception
of technical skill
and knowledge
@aames | © 2017 Idyll Point LLC 4
People Skills
Self-Management Skills
Motivation
Attitude
Team Facilitation
Communication
…
Tech Skill
Knowledge
Necessary for
top performance
but not sufficient
Easier to see
and develop
Characteristics
that lead to
longer-term
success
Harder to see
and develop
Stakeholder Management
@aames | © 2017 Idyll Point LLC 5
What he said…
Two quick follow-ons to Bob’s improv
workshop
The Power
Pose
“Fake it ’til you become it”
Amy Cuddy
Check out her TED Talk
@aames | © 2017 Idyll Point LLC 6
Belief
Action
Transform
your power
From this…
@aames | © 2017 Idyll Point LLC 7
Transform
your power
From this…
To this!
@aames | © 2017 Idyll Point LLC 8
Attitude
-- Maxwell
The only difference between
success and failure
Determines the outcome of a task
more than anything else
@aames | © 2017 Idyll Point LLC 9
Attitude
-- Maxwell
Determines our approach to life
and
our relationships with people
Can turn problems into opportunities,
give us an uncommonly positive perspective,
and
reduce our stress and make us happier
@aames | © 2017 Idyll Point LLC 10
@aames | © 2017 Idyll Point LLC 11
Influence
What it is and why you want it
What is
influence?
(wikipedia)
Changing others’ actions or
thoughts
Amount you have often determined
by confidence/self-esteem
Ability affected by your perceived
expertise or credibility, by others’
trust in your knowledge or skill
@aames | © 2017 Idyll Point LLC 12
Why influence
others?
@aames | © 2017 Idyll Point LLC 13
Image by StockUnlimited
Why influence
others?
1. To get my way, drive my
agenda
2. To get more done than I can do
myself
3. To gain collaborators, experts
4. To do the right thing
5. To change the world
6. …
@aames | © 2017 Idyll Point LLC 14
@aames | © 2017 Idyll Point LLC 15
TRUST: Prereq to influence
@aames | © 2017 Idyll Point LLC 16
Getting to trust:
Personal leadership
“Secure your oxygen mask before helping
others…”
@aames | © 2017 Idyll Point LLC 17
It all starts with you
Not solitary,
but starts
inside
Trust and credibility
Invest in
relationships
Enable and
inspire others
Model
behavior
(exemplar)
@aames | © 2017 Idyll Point LLC 18
Driving
change…from
the inside
Change is hard
Typically outward-focused
But…you can’t change others
You can only change yourself
@aames | © 2017 Idyll Point LLC 19
Create an
environment
of influence
q Focus on your circle of
influence (what you
can control)
q Lead/manage yourself, first
q Become a leader…of yourself!
q Build the brand of YOU!
Our biggest hurdle is us
@aames | © 2017 Idyll Point LLC 20
Practice the 7
Habits
-- Covey
Dependence à Independence à Interdependence
Private victory:
1. Be proactive
2. Begin with the end in mind
3. Put first things first
Public victory:
4. Think win/win
5. Seek first to understand…
then to be understood
6. Synergize
7. Sharpen the saw
@aames | © 2017 Idyll Point LLC 21
Become
emotionally
intelligent
-- Goleman
Self Others
Awareness Self Awareness Social Awareness
• Know what we feel at the
moment
• Use that to guide decision
making
• Sense what people are feeling
• Understand the perspectives of others
• Cultivate rapport
Actions Self Management Relationship Management
Handle our emotions so that they
enhance rather than interfere with
performance
• Handle emotions in relationships well
• Be able to read social situations
accurately
• Use these skills to persuade, lead, and
negotiate
@aames | © 2017 Idyll Point LLC 22
1
2
3
3
Lead-up
principles
-- Maxwell
q Lead yourself
exceptionally well
q Lighten your leader’s load
q Invest in relational chemistry
q Become a go-to player
q Be better tomorrow than you are today
@aames | © 2017 Idyll Point LLC 23
Be…
The teammate you want to have
The leader whose team you want
to be on
The team member you, as a
leader, want to have on your team
And build the brand of YOU!
@aames | © 2017 Idyll Point LLC 24
Branding
“It takes 20 years to build a
reputation and
5 minutes to ruin it.”
Warren Buffet
@aames | © 2017 Idyll Point LLC 25
Afew
branding tips
- D’Alessandro
q Your boss is your brand co-
author
q Put your boss on the couch
q Look beyond your navel
q It’s always show time
q Make the right enemies
q Fly higher, get shot at more
q Everybody coulda been a contender;
ensure you stay one
@aames | © 2017 Idyll Point LLC 26
Build your
brand
@aames | © 2017 Idyll Point LLC 27
1. Know, manage, and lead yourself
2. Make the most of your strengths
3. Find and leverage your passion
4. Demonstrate and articulate value
5. Continuously improve
6. Be visible; “brag” appropriately
Bragging tips
-- Klaus
qBe your best, authentic self
qTalk with me, not at me
qThink about who you’re bragging to
q Say it with meaningful and entertaining stories
q Keep it short and simple
q Be able to back up what you say
q Know when to brag
q Turn small talk into big talk
q Keep your content current and fresh
q Be ready at a moment’s notice
q Have a sense of humor
q Use it all: your eyes, ears, head, and heart
@aames | © 2017 Idyll Point LLC 29
Put it into action
Get your tribe on board
What
obstacles do
you face?
@aames | © 2017 Idyll Point LLC 30
Image by StockUnlimited
What
obstacles do
you face?
1. No time for pandering to boss’
ego, for meeting before
meeting, etc.
2. Boss’ agenda isn’t clear, seems
personal
3. Overcommitted, can’t deliver
4. Team delivers, but you don’t
get what you want/expect
5. …
@aames | © 2017 Idyll Point LLC 31
Influencing up
effectively
q Know what’s important to them – “What
keeps you up at night?”
q Speak their language – in terms of
revenue, costs, value, loyalty, time,
productivity
q Make them look good
q Articulate the value of your results
q Let them take credit (the good ones will give it)
q Be accountable – commit, deliver, and take responsibility (good and bad)
q Be teachable: Continually improve and add to your personal value
q Get a mentor
q Network, network, network
@aames | © 2017 Idyll Point LLC 32
Add value
Currency Do you deliver as committed? Renegotiate as needed?
Accessibility Are you easy to find?
Teaming Are you easy to work with? Do you play well with others?
Utility Can you be used for multiple projects? Do others see you as multi-use?
Quality Are you usually accurate, reliable and credible?
Medium
How is your brand conveyed to others?
(Word of Mouth, Email, Networking, Mentoring, Happy Hour)
Repackaging How often to you “re-package” your brand? Do you keep your brand fresh and vibrant?
Flexibility Are you flexible? Are you open to others thoughts and ideas?
Repeat
business
After you work with others, do they come
back for more? Net, can you work with
teams repeatedly or do you leave a trail of
broken glass?
You need a
strong base
to support
the top
@aames | © 2017 Idyll Point LLC 34
Influence
Personal
Trust
Leadership
Application
@aames | © 2017 Idyll Point LLC 35
I hope you find the droids you’re looking for.
Resources
The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism by Olivia Fox
Cabane
The 7 Habits of Highly Effective People by Stephen R. Covey
by Daniel Goleman
• Emotional Intelligence: Why it can matter more than IQ
• Primal Leadership
The Wisdom of Teams: Creating the High-Performance Organization by Jon R. Katzenbach and Douglas
K. Smith
by Peggy Klaus
• The Hard Truth about Soft Skills : Workplace LessonPeople Wish They'd s Smart Learned Sooner
• Brag! Tooting your Own Horn Without Blowing It
by John C. Maxwell
• The 360° Leader
• Attitude 101
Influencer: The Power to Change Anything by Kerry Patterson and Joseph Grenny
Leadership by Tom PetersCareer Warfare, David D’Alessandro
The Adventures of Johnny Bunko: The Last Career Guide You'll Ever Need, Daniel Pink
@aames | © 2017 Idyll Point LLC 36
Professional
development
wisdom map &
checklists
Requestacopyat
andrea@IdyllPointLLC.com
Discover your strengths
and passion
Manage your:
• Time
• Attitude
• Interpersonal
relationships
Think strategically: What
does your boss, org,
company/client need?
How can you leverage that
for your career? Don’t forget to
leverage your great,
strategic work to
give back! STC, etc.
Discover the work that will
have the greatest impact
on your boss, org, or
company/client!
Develop a vision,
mission, and goals
Develop a task list:
• Skills to develop
• Technologies to
learn
• Tools to learn
• Work to complete
Manage it all like a
“real” project!
Determine
transferrable skills
to support your
goals:
• Analytic/problem
solving
• Interpersonal
• Business
Determine
necessary
technologies and
required tools to
support goals
PACE YOURSELF!
37
Take a
moment to jot
down…
What I’m doing to develop better
personal leadership skills:
________________________________
People who can help me on my personal
leadership journey:
________________________________
My next step on my personal leadership
journey is to:
________________________________
@aames | © 2017 Idyll Point LLC 38
What is your
toughest
“leading up”
challenge?
@aames | © 2017 Idyll Point LLC 39
Image by StockUnlimited
Andrea L. Ames
Keynote speaker, award-winning author
CEO/Founder & Content Experience Strategist
Idyll Point Group
Program Chair & Instructor, Technical Writing & Communication
UCSC Extension Silicon Valley
STC Fellow
ACM Distinguished Engineer
2016 MindTouch Top 25 Content Strategy Influencer
2017 [A] Top 25 Masters of Multichannel (marketing)
@aames | © 2017 Idyll Point LLC 40
ImagebyStockUnlimited
@aames | © 2017 Idyll Point LLC 41

More Related Content

Influencing Up through Personal Leadership

  • 1. Influencing Up Through Personal Leadership aka Mind Tricks of the Jedi Masters Andrea L. Ames (@aames) Idyll Point Group September 12, 2017 @aames | © 2017 Idyll Point LLC
  • 2. @aames | © 2017 Idyll Point LLC 2 “These aren’t the droids you’re looking for.”
  • 3. Agenda @aames | © 2017 Idyll Point LLC 3 Influence Personal Trust Leadership Application
  • 4. The misconception of technical skill and knowledge @aames | © 2017 Idyll Point LLC 4 People Skills Self-Management Skills Motivation Attitude Team Facilitation Communication … Tech Skill Knowledge Necessary for top performance but not sufficient Easier to see and develop Characteristics that lead to longer-term success Harder to see and develop Stakeholder Management
  • 5. @aames | © 2017 Idyll Point LLC 5 What he said… Two quick follow-ons to Bob’s improv workshop
  • 6. The Power Pose “Fake it ’til you become it” Amy Cuddy Check out her TED Talk @aames | © 2017 Idyll Point LLC 6 Belief Action
  • 7. Transform your power From this… @aames | © 2017 Idyll Point LLC 7
  • 8. Transform your power From this… To this! @aames | © 2017 Idyll Point LLC 8
  • 9. Attitude -- Maxwell The only difference between success and failure Determines the outcome of a task more than anything else @aames | © 2017 Idyll Point LLC 9
  • 10. Attitude -- Maxwell Determines our approach to life and our relationships with people Can turn problems into opportunities, give us an uncommonly positive perspective, and reduce our stress and make us happier @aames | © 2017 Idyll Point LLC 10
  • 11. @aames | © 2017 Idyll Point LLC 11 Influence What it is and why you want it
  • 12. What is influence? (wikipedia) Changing others’ actions or thoughts Amount you have often determined by confidence/self-esteem Ability affected by your perceived expertise or credibility, by others’ trust in your knowledge or skill @aames | © 2017 Idyll Point LLC 12
  • 13. Why influence others? @aames | © 2017 Idyll Point LLC 13 Image by StockUnlimited
  • 14. Why influence others? 1. To get my way, drive my agenda 2. To get more done than I can do myself 3. To gain collaborators, experts 4. To do the right thing 5. To change the world 6. … @aames | © 2017 Idyll Point LLC 14
  • 15. @aames | © 2017 Idyll Point LLC 15 TRUST: Prereq to influence
  • 16. @aames | © 2017 Idyll Point LLC 16 Getting to trust: Personal leadership “Secure your oxygen mask before helping others…”
  • 17. @aames | © 2017 Idyll Point LLC 17 It all starts with you
  • 18. Not solitary, but starts inside Trust and credibility Invest in relationships Enable and inspire others Model behavior (exemplar) @aames | © 2017 Idyll Point LLC 18
  • 19. Driving change…from the inside Change is hard Typically outward-focused But…you can’t change others You can only change yourself @aames | © 2017 Idyll Point LLC 19
  • 20. Create an environment of influence q Focus on your circle of influence (what you can control) q Lead/manage yourself, first q Become a leader…of yourself! q Build the brand of YOU! Our biggest hurdle is us @aames | © 2017 Idyll Point LLC 20
  • 21. Practice the 7 Habits -- Covey Dependence à Independence à Interdependence Private victory: 1. Be proactive 2. Begin with the end in mind 3. Put first things first Public victory: 4. Think win/win 5. Seek first to understand… then to be understood 6. Synergize 7. Sharpen the saw @aames | © 2017 Idyll Point LLC 21
  • 22. Become emotionally intelligent -- Goleman Self Others Awareness Self Awareness Social Awareness • Know what we feel at the moment • Use that to guide decision making • Sense what people are feeling • Understand the perspectives of others • Cultivate rapport Actions Self Management Relationship Management Handle our emotions so that they enhance rather than interfere with performance • Handle emotions in relationships well • Be able to read social situations accurately • Use these skills to persuade, lead, and negotiate @aames | © 2017 Idyll Point LLC 22 1 2 3 3
  • 23. Lead-up principles -- Maxwell q Lead yourself exceptionally well q Lighten your leader’s load q Invest in relational chemistry q Become a go-to player q Be better tomorrow than you are today @aames | © 2017 Idyll Point LLC 23
  • 24. Be… The teammate you want to have The leader whose team you want to be on The team member you, as a leader, want to have on your team And build the brand of YOU! @aames | © 2017 Idyll Point LLC 24
  • 25. Branding “It takes 20 years to build a reputation and 5 minutes to ruin it.” Warren Buffet @aames | © 2017 Idyll Point LLC 25
  • 26. Afew branding tips - D’Alessandro q Your boss is your brand co- author q Put your boss on the couch q Look beyond your navel q It’s always show time q Make the right enemies q Fly higher, get shot at more q Everybody coulda been a contender; ensure you stay one @aames | © 2017 Idyll Point LLC 26
  • 27. Build your brand @aames | © 2017 Idyll Point LLC 27 1. Know, manage, and lead yourself 2. Make the most of your strengths 3. Find and leverage your passion 4. Demonstrate and articulate value 5. Continuously improve 6. Be visible; “brag” appropriately
  • 28. Bragging tips -- Klaus qBe your best, authentic self qTalk with me, not at me qThink about who you’re bragging to q Say it with meaningful and entertaining stories q Keep it short and simple q Be able to back up what you say q Know when to brag q Turn small talk into big talk q Keep your content current and fresh q Be ready at a moment’s notice q Have a sense of humor q Use it all: your eyes, ears, head, and heart
  • 29. @aames | © 2017 Idyll Point LLC 29 Put it into action Get your tribe on board
  • 30. What obstacles do you face? @aames | © 2017 Idyll Point LLC 30 Image by StockUnlimited
  • 31. What obstacles do you face? 1. No time for pandering to boss’ ego, for meeting before meeting, etc. 2. Boss’ agenda isn’t clear, seems personal 3. Overcommitted, can’t deliver 4. Team delivers, but you don’t get what you want/expect 5. … @aames | © 2017 Idyll Point LLC 31
  • 32. Influencing up effectively q Know what’s important to them – “What keeps you up at night?” q Speak their language – in terms of revenue, costs, value, loyalty, time, productivity q Make them look good q Articulate the value of your results q Let them take credit (the good ones will give it) q Be accountable – commit, deliver, and take responsibility (good and bad) q Be teachable: Continually improve and add to your personal value q Get a mentor q Network, network, network @aames | © 2017 Idyll Point LLC 32
  • 33. Add value Currency Do you deliver as committed? Renegotiate as needed? Accessibility Are you easy to find? Teaming Are you easy to work with? Do you play well with others? Utility Can you be used for multiple projects? Do others see you as multi-use? Quality Are you usually accurate, reliable and credible? Medium How is your brand conveyed to others? (Word of Mouth, Email, Networking, Mentoring, Happy Hour) Repackaging How often to you “re-package” your brand? Do you keep your brand fresh and vibrant? Flexibility Are you flexible? Are you open to others thoughts and ideas? Repeat business After you work with others, do they come back for more? Net, can you work with teams repeatedly or do you leave a trail of broken glass?
  • 34. You need a strong base to support the top @aames | © 2017 Idyll Point LLC 34 Influence Personal Trust Leadership Application
  • 35. @aames | © 2017 Idyll Point LLC 35 I hope you find the droids you’re looking for.
  • 36. Resources The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism by Olivia Fox Cabane The 7 Habits of Highly Effective People by Stephen R. Covey by Daniel Goleman • Emotional Intelligence: Why it can matter more than IQ • Primal Leadership The Wisdom of Teams: Creating the High-Performance Organization by Jon R. Katzenbach and Douglas K. Smith by Peggy Klaus • The Hard Truth about Soft Skills : Workplace LessonPeople Wish They'd s Smart Learned Sooner • Brag! Tooting your Own Horn Without Blowing It by John C. Maxwell • The 360° Leader • Attitude 101 Influencer: The Power to Change Anything by Kerry Patterson and Joseph Grenny Leadership by Tom PetersCareer Warfare, David D’Alessandro The Adventures of Johnny Bunko: The Last Career Guide You'll Ever Need, Daniel Pink @aames | © 2017 Idyll Point LLC 36
  • 37. Professional development wisdom map & checklists Requestacopyat andrea@IdyllPointLLC.com Discover your strengths and passion Manage your: • Time • Attitude • Interpersonal relationships Think strategically: What does your boss, org, company/client need? How can you leverage that for your career? Don’t forget to leverage your great, strategic work to give back! STC, etc. Discover the work that will have the greatest impact on your boss, org, or company/client! Develop a vision, mission, and goals Develop a task list: • Skills to develop • Technologies to learn • Tools to learn • Work to complete Manage it all like a “real” project! Determine transferrable skills to support your goals: • Analytic/problem solving • Interpersonal • Business Determine necessary technologies and required tools to support goals PACE YOURSELF! 37
  • 38. Take a moment to jot down… What I’m doing to develop better personal leadership skills: ________________________________ People who can help me on my personal leadership journey: ________________________________ My next step on my personal leadership journey is to: ________________________________ @aames | © 2017 Idyll Point LLC 38
  • 39. What is your toughest “leading up” challenge? @aames | © 2017 Idyll Point LLC 39 Image by StockUnlimited
  • 40. Andrea L. Ames Keynote speaker, award-winning author CEO/Founder & Content Experience Strategist Idyll Point Group Program Chair & Instructor, Technical Writing & Communication UCSC Extension Silicon Valley STC Fellow ACM Distinguished Engineer 2016 MindTouch Top 25 Content Strategy Influencer 2017 [A] Top 25 Masters of Multichannel (marketing) @aames | © 2017 Idyll Point LLC 40
  • 41. ImagebyStockUnlimited @aames | © 2017 Idyll Point LLC 41