The Innovation Community of Practice (CoP) at IQbusiness aims to inspire employees about innovation and teach important skills. The CoP develops Process Innovation's product and service design offering. It employs methods like Design Thinking and Jobs-to-be-Done to structure innovation activities and identify customer needs to develop effective solutions. The CoP offers training programs, coaching, and sessions to share knowledge on innovation techniques. Its goal is to instill a culture of design thinking and improve solution innovativeness through customer engagement and diverse collaboration.