2. Common Organization Challenge
No organization, regardless of
its size or profitability can afford
to have all of the resources and
expertise it needs on staff
Therefore, organizations must
leverage service partners for
optimal expense and outcome
management
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3. Consulting Options
High rates
Low Cost High Cost
Only large projects
Large Scope creep common
Business Focus Management
Only design phase
Instant Ops Consultants
Very expensive without
Small Functional benefit certainty
Technical Focus
Consultants
Intermediate rates Low rates
Flexible project scale Long timelines
Very specific scopes Typically focused on skill
not scope
Focus on life-cycle implications of output
Costly due to long time
Lowest cost due to quick solution delivery
frames and uncertain
Quickest & easiest path to practical benefits outcomes
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4. Instant Ops Mission
A single source for a broad
range of business impacting
services
Rapid Operational An integrated perspective
Improvement in across functional disciplines
Core Business Service can go beyond
Functions Via consulting to include execution
IT and Mgmnt. support
Best Practices Premium service delivered fast
resulting in cost effective quality
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5. Fundamental Business Elements
The Instant Ops Focus
The fundamental business
elements that support the core
business are
Sales
Marketing
Operations
Information Technology enables
all aspects of the business
Optimizing these four
foundational elements of the
business have the biggest
impact on business success
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6. 3D Service Model
Lifecycle Approach to Business Challenges
Design
Goals, Strategies, Tactics
Time oriented plans
Analysis of existing approaches
Deploy
Socialization and optimization
Implementation
Institutionalization
Direct
Policy and process
Management methodology
Closed loop improvement
program including KPI’s
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7. The Instant Ops Approach
Lifecycle approach
integrated into services for
all foundational elements
This full scope of offerings
can be tailored to include
the right type and amount
of service to meet
customer requirements
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8. Service Examples by Category
Sales Marketing
Sales resource modeling Product: design support
Compensation strategies Place: channel model design
Financial modeling & planning Price: competitive and
Negotiation skills training comparative value analysis
Bid optimization Promotion: Inbound Marketing
Information Technology
Process analysis &/or design
ITIL best practice design
ITIL best practice deployment
Architectural strategy
Resource analysis and design
Operations Additional Services
Process analysis Technical & creative writing
Process design Temporary management
Quality management analysis, Org structure analysis/design
design and/or deployment Gamification design
Cost analysis Partner referrals for more
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9. Services with Pre-Built Components
Services augmented by pre-
built content and methodologies
for use as required
IT Operations Best
Practice
Inbound Marketing
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10. Instant Ops ITIL-Oriented Documents
Process Documents
Incident Management
Service Request Management
Change Management
Problem Management
Policy Documents
Incident Management
Service Request Management
Change Management
Problem Management
Release Management
Configuration Management
Over 850 Action and Decision Elements Service Level Management
Over 200 Pages of Policy Documentation Security Management
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11. Instant Ops Installation Documents
Process Document
Structured around roles and
responsibilities by project size
Full illustration of 4 size/scope
categories of projects
More than 650 Action and
Decision elements
Policy Document
Pragmatic and detailed
description of the roles,
responsibilities and
requirements associated with
installation projects of any scale
49 pages
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12. Inbound Marketing Assessment Elements
The IM Assessment is intended to
help organizations understand the
nature and potential of IM
It includes activities grouped into
five categories:
IM Orientation
Audit of Current Assets that relate to IM
Alignment with Corporate goals
Development of specific and
measurable IM Objectives
Plan creation that is net of the above
inputs and maps a path to meeting the
specified Objectives within target time
frames
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13. Development of IM Plan
Consolidate and document all
applicable inputs and outputs
from the engagement
Provide logistical details
required to meet IM Objectives
Create a Gantt chart
establishing tasks and
budgetary timelines for
accomplishing the Objectives
Create a budget associated with
accomplishing the Objectives
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14. Instant Ops – Just Add You
Just Add
You
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