Interpersonal skills
The document discusses interpersonal skills and their importance in an organizational context. It defines interpersonal skills as traits like manners, attitude and behavior that help communicate and maintain relationships. It notes the vast number of interpersonal interactions within organizations both internally between teams and departments, and externally with suppliers and customers. Developing strong interpersonal skills can improve relationships, productivity, working environment and overall success, and provide competitive advantage through better relationships over the long term. It presents a model of interpersonal skills including personality development and leadership skills. It provides 10 tips for developing interpersonal skills such as smiling, paying attention, active listening and resolving conflicts.
Interpersonal skills
- 2. • Interpersonal Skills • Organizational Context • Why Interpersonal Skills • Interpersonal Skills Model • 10 Tips to Develop Interpersonal Skills
- 4. • All about working with other people • An ability to get along with others while performing the job • Characteristic traits like Manners, attitude, courtesy, habits, behavior and appearance which helps us to communicate and maintain relationship with others
- 5. • The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions
- 6. • Take the relationship viewpoint: – Effective relationships within the organization – Effective relationships with suppliers – Effective relationships with competitors
- 7. • Internally – In Teams – Across Teams – Within and between departments and business units
- 8. • Externally – With Suppliers – With Customers
- 9. • To gain real competitive advantage through such relationships in the long term is dependent upon your level of interpersonal skills
- 10. • To Improve:  Relationship  Productivity  Working Environment  All Round Success  Leadership Skills  Liking by Others
- 13. • While working in groups to form effective teams • Socializing at work place • Presenting your self at work • Listening & Questioning • Giving or receiving feedback • Building & maintaining relationships
- 14. • Smile
- 17. • Practice Active Listening
- 18. • Bring People Together
- 21. • Humor Them
- 22. • Empathy/See It On Their Side
- 23. • Don’t Complain (Too much)
- 24. • Interpersonal Skills • Organizational Context • Why Interpersonal Skills • Interpersonal Skills Model • 10 Tips to Develop Interpersonal Skills