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It only takes a moment to be a coach november 2014 final

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michellebaker

Michelle Baker presented a session on coaching techniques for managers. The session covered the differences between coaching and managing, common coaching challenges, and solutions to those challenges. Attendees participated in group exercises to identify characteristics of coaches and managers, coaching challenges, and how to address employee issues using the GROW model. The presentation provided resources for managers to incorporate coaching into their daily responsibilities in order to develop their teams.

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Michelle Baker phase(two)learning November 2014 It only takes a moment To be a coach
Welcome! Tell us about yourself! •Your name •Your role •Something you’re hoping to get from today’s session
Welcome! Hi, I’m Michelle! Learning Strategist, phase(two)learning Manager, Learning & Development, Finish Line Let’s connect! LinkedIn linkedin.com/in/mbaker826 Twitter @MichelleLBaker Blog phasetwolearning.wordpress.com Email phasetwolearning@gmail.com
Today’s Agenda •Welcome, introductions, session overview •Coaching vs. Managing •Coaching Challenges •Coaching Solutions •Small Group Exercise •Key Messages •Tools & Resources, Q&A, Final Thoughts
Coaching vs. Managing With your small group, list as many characteristics, traits and behaviors of a coach and of a manager. Use the flip charts to make your lists….choose someone to share your list with the entire group! Small Group Exercise How many can your group come up with in 3 minutes?
There are 3 primary methods for coaching: 1. In the moment/on the spot 2. Structured, one-on-one coaching sessions 3. Team Meetings (“one-to-many” coaching) When Can You Coach? Match the reason for coaching with an appropriate method!
There is a time to coach and there is a time to manage. Which is which?
Coaching Challenges With your small group, list as many challenges managers face with coaching you can think of. Use the flip charts to make a list….choose someone to share your list with the entire group! Small Group Exercise How many can your group come up with in 3 minutes?
Coaching Challenges & Solutions Perceived formality “I’m too busy to coach” Lack of skills Look for “Coachable Moments” Incorporate coaching into daily routine Easy GROW formula Challenges Solutions Let’s look at each solution…
Solution #1: Look for Coachable Moments
Looking for Coachable Moments 6 Steps: 1.Be aware of corrective behavior…and address it 2.Be aware of positive behavior…and address it! 3.Take coaching action in the moment – don’t make a “mental note” to discuss it later 4.Be focused, so the employee can be focused – ask open-ended questions that focus on taking action 5.Don’t expect to solve all the problems in a moment – address one behavior in the moment; schedule follow-up sessions to continue the conversation 6.Repeat.
Providing consistent, timely coaching fosters a team that is open to receiving feedback & embraces change
Solution #2: Incorporate coaching into your Daily Routine
Solution #3: Use the GROW Formula
G •Goal Setting: “What do you hope to accomplish?” – Contrast between short-term, long-term and performance goals. Make sure goals are SMART. R •Reality Check: “How much of this situation/goal is within your control?” “What actions have you taken?” – Ask probing questions and actively listen. O •Options: “Have you considered…?” - Explore possible solutions. Don’t limit choices – allow the employee to make a list and pro/con each one. W •What, When, by Whom: “What is to be done?” “When will you implement the change?” “Do you have the will to do this?” - This gets a commitment and transitions a discussion to a decision.
Small Group Exercise With your small group, review your assigned scenario. If you were the manager, how would you address the issue with the employee using the GROW formula? We’ll discuss as a group - be prepared to share your scenario and summarize your discussion with the entire group!
Key Messages •Coaching can take place in formal, impromptu or team environments •Successful managers know there is a time for coaching and a time for managing •Look for “coachable moments” and seize the opportunity to reinforce or change behavior It only takes a moment to make a difference!
Your Action Plan In your handout, write down 2-3 things you will do to utilize the coaching techniques we discussed today. •What will you do differently? •How will it enhance communication within your team? •Who will hold you accountable?
Tools & Resources Want to learn more about coaching? •Helpful resources listed in your handout •Today’s slides available for download on Slideshare Got questions? Need more info? Email: phasetwolearning@gmail.com Twitter: @MichelleLBaker
“A coach is someone who can give correction without causing resentment.” -John Wooden
Any questions?

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It only takes a moment to be a coach november 2014 final

  • 1. Michelle Baker phase(two)learning November 2014 It only takes a moment To be a coach
  • 2. Welcome! Tell us about yourself! •Your name •Your role •Something you’re hoping to get from today’s session
  • 3. Welcome! Hi, I’m Michelle! Learning Strategist, phase(two)learning Manager, Learning & Development, Finish Line Let’s connect! LinkedIn linkedin.com/in/mbaker826 Twitter @MichelleLBaker Blog phasetwolearning.wordpress.com Email phasetwolearning@gmail.com
  • 4. Today’s Agenda •Welcome, introductions, session overview •Coaching vs. Managing •Coaching Challenges •Coaching Solutions •Small Group Exercise •Key Messages •Tools & Resources, Q&A, Final Thoughts
  • 5. Coaching vs. Managing With your small group, list as many characteristics, traits and behaviors of a coach and of a manager. Use the flip charts to make your lists….choose someone to share your list with the entire group! Small Group Exercise How many can your group come up with in 3 minutes?
  • 6. There are 3 primary methods for coaching: 1. In the moment/on the spot 2. Structured, one-on-one coaching sessions 3. Team Meetings (“one-to-many” coaching) When Can You Coach? Match the reason for coaching with an appropriate method!
  • 7. There is a time to coach and there is a time to manage. Which is which?
  • 8. Coaching Challenges With your small group, list as many challenges managers face with coaching you can think of. Use the flip charts to make a list….choose someone to share your list with the entire group! Small Group Exercise How many can your group come up with in 3 minutes?
  • 9. Coaching Challenges & Solutions Perceived formality “I’m too busy to coach” Lack of skills Look for “Coachable Moments” Incorporate coaching into daily routine Easy GROW formula Challenges Solutions Let’s look at each solution…
  • 10. Solution #1: Look for Coachable Moments
  • 11. Looking for Coachable Moments 6 Steps: 1.Be aware of corrective behavior…and address it 2.Be aware of positive behavior…and address it! 3.Take coaching action in the moment – don’t make a “mental note” to discuss it later 4.Be focused, so the employee can be focused – ask open-ended questions that focus on taking action 5.Don’t expect to solve all the problems in a moment – address one behavior in the moment; schedule follow-up sessions to continue the conversation 6.Repeat.
  • 12. Providing consistent, timely coaching fosters a team that is open to receiving feedback & embraces change
  • 13. Solution #2: Incorporate coaching into your Daily Routine
  • 14. Solution #3: Use the GROW Formula
  • 15. G •Goal Setting: “What do you hope to accomplish?” – Contrast between short-term, long-term and performance goals. Make sure goals are SMART. R •Reality Check: “How much of this situation/goal is within your control?” “What actions have you taken?” – Ask probing questions and actively listen. O •Options: “Have you considered…?” - Explore possible solutions. Don’t limit choices – allow the employee to make a list and pro/con each one. W •What, When, by Whom: “What is to be done?” “When will you implement the change?” “Do you have the will to do this?” - This gets a commitment and transitions a discussion to a decision.
  • 16. Small Group Exercise With your small group, review your assigned scenario. If you were the manager, how would you address the issue with the employee using the GROW formula? We’ll discuss as a group - be prepared to share your scenario and summarize your discussion with the entire group!
  • 17. Key Messages •Coaching can take place in formal, impromptu or team environments •Successful managers know there is a time for coaching and a time for managing •Look for “coachable moments” and seize the opportunity to reinforce or change behavior It only takes a moment to make a difference!
  • 18. Your Action Plan In your handout, write down 2-3 things you will do to utilize the coaching techniques we discussed today. •What will you do differently? •How will it enhance communication within your team? •Who will hold you accountable?
  • 19. Tools & Resources Want to learn more about coaching? •Helpful resources listed in your handout •Today’s slides available for download on Slideshare Got questions? Need more info? Email: phasetwolearning@gmail.com Twitter: @MichelleLBaker
  • 20. “A coach is someone who can give correction without causing resentment.” -John Wooden