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Jeff Walters

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Jeffrey Walters
Jeffrey Walters

Jeff Walters has over 20 years of experience in retail merchandising management. He is currently the Vice President of Operations at Signature Retail Services, where he leads a team of 1,000 employees and oversees $25 million in revenue. Previously, he held Director of Operations and Regional Operations Manager roles with increasing levels of responsibility. Walters has a proven track record of improving sales, operations, and customer satisfaction through restructuring, implementing best practices, and developing strategic plans. He is skilled at analyzing opportunities and driving profitable growth.

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Jeff Walters 3153 Pinewood Drive Home: 313-468-2592 Yorkville, IL, 60560 jdjwalt@yahoo.com Cellular: 313-468-2592 __________________________________________________ Business Profile Retail Merchandising Management Executive - results driven executive with a proven track record of moving retail organizations to new sales and profit levels in an increasingly competitive market. Strengths lie in a diverse background allowing for an immediate impact on sales, merchandising, operations, and customer service in a fast paced retail environment. Regarded as a hands-on manager with exceptional levels of communication, interpersonal, and leadership skills that motivate people to perform at their maximum levels in a team environment. Through an extensive career have implemented superior operational standards while sustaining a sales driven and customer-focused culture. Skilled at identifying a retail organization’s opportunities and developing a plan for a successful turnaround. Recognized as a team player with outstanding analytical skills; a high sense of urgency; an acute level of detail; along with problem solving abilities allowing for consistently meeting or exceeding company goals and expectations. Areas of Expertise - Operations/General Management - Financial Analysis - Strategic Planning - Customer Service Standards - Expense/Payroll Budget and Control - Performance Standards - P & L Management - Organizational Restructuring - Business Planning - Team Building, Coaching and Counseling Career Highlights Signature Retail Services – Chicago, IL (A premier national retail sales, service, demonstration and fixture installation provider) Vice President Operations - 04/2009 – Present Lead executive of a $25 million retail service, category management, and merchandising company. Charged with developing and executing a reorganization of the field management and operations team of one thousand employees. Challenged to restructure a mid-west based company to a national retail service provider, restructuring payroll and incentive plans, and developing and implementing operational guidelines and best practices. Currently planning and developing changes and enhancements to other programs such as workforce management software, e-recruiting and a web based training platform. - Developed and successfully implemented merchandising service and sales programs for key clients such as: Kohler, Trex, G.E., 3M and Waste Management. - Planned and initiated demonstration and brand awareness programs for new product launches on behalf of key brands such as AZEK, Kohler, Philips Lighting, Senco and Paslode. - Streamlined reporting and scheduling process to achieve a 98% customer satisfaction rate (over 700,000 service calls annually). - Established a “Flex Labor” position within the company to handle surge activity and meet tight timelines; 500 person work force ready to mobilize within 24 hours notice. - Instituted a Project Pay program for surge work requests, reducing average hourly costs by 12%.
Director of Operations: 08/2006 – 04/2009 Lead field executive of a $15 million, retail service, demonstration and category management company. Directed to develop and execute multiple sales and merchandising programs to meet or exceeded client expectations, and maintain a successful profit model. Responsible for selecting and hiring a talented management team to accomplish set goals and objectives, promoting a customer driven culture. Utilized financial analysis to impact business enhancements and decisions.. - Achieved best in class performance in providing weekly service to one thousand retail stores for a top five product category for a Home Depot direct service contract. - Home Depot experienced a 25% sales increase during the first year of full program implementation. - Established specific monthly service, sales, margin, expense and profit goals for each region. - Developed sales and operating training programs for all management and field staff; operating standards and disciplines. . Regional Operations Manager: 01/2004 – 08/2006 Directed the structured activity of 100 employees covering 150 retail locations in the Midwest region, responsible for category management of $700 million in sales and managed a $3.5 million payroll and staffing plan. Enhanced and improved all retail programs, multi unit service levels, and continued to develop superior operational standards. Enhanced the POP replenishment system via ordering and tracking mechanisms, program rolled out to all regions. Drove sales through collaboration with retail personnel and field staff, specifically the Home Depot merchant team. Analyzed all store level activities through effective use of dashboard reports to impact business decisions and to maximize financial profit to the company. - Led key initiatives that structured a consistent service model based on category sales and hours alignment. Region ranked #1 in service compliance and execution for 3 years straight. - Spearheaded the development of a specialized regional reset team to improve compliance with product presentation and standards. Region received #1 customer service award 3 years in a row. - Established an “Issues Hotline” and reporting process to bring immediate attention concerns with program compliance. The program was implemented companywide within 90 days of development. District Sales Manager: 01/2004 – 08/2006 Lead all aspects of the day-to-day sales and service efforts of a staff of 25-30 field service associates and 6 supervisors covering 50 retail locations in MN, WI, IA, ND, SD and NE. Developed a highly motivated team by implementing cross training efforts, team building conference calls and spiff programs to reward outstanding performance. Accountable for an immediate improvement of an underperforming market and a return to compliance of company standards. - Increased end cap placement for key Kohler Kitchen and Bath account by 300%. - Reduced turnover/churn-over to less than 15% yearly. Education Northern Illinois University – DeKalb, Illinois – B.A. Corporate Communications Military United States Navy – Charleston, South Carolina; 1987 - 1989 USS Nicholson DD-982, BM3 (1st increment)

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Jeff Walters

  • 1. Jeff Walters 3153 Pinewood Drive Home: 313-468-2592 Yorkville, IL, 60560 jdjwalt@yahoo.com Cellular: 313-468-2592 __________________________________________________ Business Profile Retail Merchandising Management Executive - results driven executive with a proven track record of moving retail organizations to new sales and profit levels in an increasingly competitive market. Strengths lie in a diverse background allowing for an immediate impact on sales, merchandising, operations, and customer service in a fast paced retail environment. Regarded as a hands-on manager with exceptional levels of communication, interpersonal, and leadership skills that motivate people to perform at their maximum levels in a team environment. Through an extensive career have implemented superior operational standards while sustaining a sales driven and customer-focused culture. Skilled at identifying a retail organization’s opportunities and developing a plan for a successful turnaround. Recognized as a team player with outstanding analytical skills; a high sense of urgency; an acute level of detail; along with problem solving abilities allowing for consistently meeting or exceeding company goals and expectations. Areas of Expertise - Operations/General Management - Financial Analysis - Strategic Planning - Customer Service Standards - Expense/Payroll Budget and Control - Performance Standards - P & L Management - Organizational Restructuring - Business Planning - Team Building, Coaching and Counseling Career Highlights Signature Retail Services – Chicago, IL (A premier national retail sales, service, demonstration and fixture installation provider) Vice President Operations - 04/2009 – Present Lead executive of a $25 million retail service, category management, and merchandising company. Charged with developing and executing a reorganization of the field management and operations team of one thousand employees. Challenged to restructure a mid-west based company to a national retail service provider, restructuring payroll and incentive plans, and developing and implementing operational guidelines and best practices. Currently planning and developing changes and enhancements to other programs such as workforce management software, e-recruiting and a web based training platform. - Developed and successfully implemented merchandising service and sales programs for key clients such as: Kohler, Trex, G.E., 3M and Waste Management. - Planned and initiated demonstration and brand awareness programs for new product launches on behalf of key brands such as AZEK, Kohler, Philips Lighting, Senco and Paslode. - Streamlined reporting and scheduling process to achieve a 98% customer satisfaction rate (over 700,000 service calls annually). - Established a “Flex Labor” position within the company to handle surge activity and meet tight timelines; 500 person work force ready to mobilize within 24 hours notice. - Instituted a Project Pay program for surge work requests, reducing average hourly costs by 12%.
  • 2. Director of Operations: 08/2006 – 04/2009 Lead field executive of a $15 million, retail service, demonstration and category management company. Directed to develop and execute multiple sales and merchandising programs to meet or exceeded client expectations, and maintain a successful profit model. Responsible for selecting and hiring a talented management team to accomplish set goals and objectives, promoting a customer driven culture. Utilized financial analysis to impact business enhancements and decisions.. - Achieved best in class performance in providing weekly service to one thousand retail stores for a top five product category for a Home Depot direct service contract. - Home Depot experienced a 25% sales increase during the first year of full program implementation. - Established specific monthly service, sales, margin, expense and profit goals for each region. - Developed sales and operating training programs for all management and field staff; operating standards and disciplines. . Regional Operations Manager: 01/2004 – 08/2006 Directed the structured activity of 100 employees covering 150 retail locations in the Midwest region, responsible for category management of $700 million in sales and managed a $3.5 million payroll and staffing plan. Enhanced and improved all retail programs, multi unit service levels, and continued to develop superior operational standards. Enhanced the POP replenishment system via ordering and tracking mechanisms, program rolled out to all regions. Drove sales through collaboration with retail personnel and field staff, specifically the Home Depot merchant team. Analyzed all store level activities through effective use of dashboard reports to impact business decisions and to maximize financial profit to the company. - Led key initiatives that structured a consistent service model based on category sales and hours alignment. Region ranked #1 in service compliance and execution for 3 years straight. - Spearheaded the development of a specialized regional reset team to improve compliance with product presentation and standards. Region received #1 customer service award 3 years in a row. - Established an “Issues Hotline” and reporting process to bring immediate attention concerns with program compliance. The program was implemented companywide within 90 days of development. District Sales Manager: 01/2004 – 08/2006 Lead all aspects of the day-to-day sales and service efforts of a staff of 25-30 field service associates and 6 supervisors covering 50 retail locations in MN, WI, IA, ND, SD and NE. Developed a highly motivated team by implementing cross training efforts, team building conference calls and spiff programs to reward outstanding performance. Accountable for an immediate improvement of an underperforming market and a return to compliance of company standards. - Increased end cap placement for key Kohler Kitchen and Bath account by 300%. - Reduced turnover/churn-over to less than 15% yearly. Education Northern Illinois University – DeKalb, Illinois – B.A. Corporate Communications Military United States Navy – Charleston, South Carolina; 1987 - 1989 USS Nicholson DD-982, BM3 (1st increment)