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Julie-Ann Santall updatedprofessional

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Julie Ann Santall has over 10 years of experience in nursing, program management, training and development, and patient care and education. She has worked in both hospital and community settings, specializing in care coordination and management for patients with chronic conditions or complex psychosocial needs. Her experience includes developing programs, training other healthcare professionals, conducting patient assessments, creating care plans, and providing advocacy and education. She has a track record of successfully implementing initiatives and improving outcomes for patients, organizations, and healthcare systems.

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JULIE ANN SANTALL, RN Senior Nursing Professional Senior Nursing Professional with multi-functional experience of over 10 years in program management, capacity building, training & development and nursing. Known for properly implementing nursing processes, implementing programs, imparting training for nurses and other Health Care Professionals and developing comprehensive care plans for patients. Nurtured relationships with patients and family members, providing education through therapeutic communications and reliable support. Leverage valuable insights, keen analysis, managerial and administrative abilities, insights and team approach to drive organizational improvements and implementation of best practices; adept at working in high-pressure environments with strict deadlines and multiple deliverables. Superior written and verbal communication skills, as well as strong presentation and liaison skills. KEY AREAS OF EXPERTISE • Program Design, Development & Implementation • Staff Training & Development • Policies & Procedures • Direct Patient Care • Patient Advocacy & Education • Care Planning and Assessment • Emergency Preparedness • Intensive/ Critical Care • Documentation/ Charting • Team Management EXPERIENCE & ACHIEVEMENTS Peninsula Health-Frankston and Rosebud Hospitals Mar 2015-present HARP Care Coordinator/ Link Clinician The Care Coordinator role provides support to patients, carers and other professionals with the aim of building the capacity of the individual, to improve their experience of chronic disease with the aim of reducing unnecessary or inappropriate Emergency Department visits. Responsible for providing comprehensive care coordination to clients referred to the service, including undertaking assessments, designing intervention strategies, implementing care plans and providing education for clients and families in a variety of community settings. In conjunction with the Harp Link role the Care Coordination role was mainly short term in nature and aimed predominantly to coordinate the services already working with the consumer or to redirect consumers frequently presenting to the Emergency Dept at Rosebud Hospital, to more appropriate community supports. The HARP Link Clinician conducts initial needs assessments and referral for patients eligible for HARP Care Coordination who present to the Emergency Departments of Peninsula Health. This role also assisted in identifying the frequently presenting consumers who may benefit from a Patient Management Plan (PMP). AUSTRALIAN COMMUNTIY SUPPORT ORGANISATION (ACSO) Aug 2014-Mar 2015 Alcohol and other Drug Telephone Intake and Assessment Clinician Provide telephone and face-to-face intake and assessments for consumers voluntarily accessing various AOD services in regional Victoria. Develop comprehensive assessments and refer on to appropriate services, take referrals from various community agencies including the forensic system, Gp’s, employment agencies, housing services, Koori services, hospitals and psychiatric services. Conduct triage in order to prioritise level of urgency, provide telephone bridging support to consumers whilst they wait for treatment and provide support and 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
appropriate advice with regard to services for the family members of those with an addiction to alcohol and other drugs. MERCK SERONO AUSTRALIA PTY LTD: NSW Mar 2010- Dec 2013 Senior Clinical Nurse Educator- Neurology & Metabolic Endocrinology Worked closely with healthcare professionals and patients to improve disease outcomes and innovative approaches for patient management—from educating professionals on the successful use of the Easypod device, used for injecting patients with Human Growth Hormone, to working with patients and caregivers to educate, train, counsel and support. Assessed, developed, implemented, and evaluated programs and training materials to address quality nursing education and professional staff development for medical device and healthcare development companies. Evaluated technical/professional competency, recommended remedial actions, and addressed other performance issues of healthcare staff that affected service delivery and quality. Projects & Accomplishments: • Provided new patient trainings for 63 new patients. - Provided training for 65 patients switching to Saizen from another Human Growth Hormone. • Won the CNE 2011 Diamond Award due to increased patient training and retention rates. • Provided ongoing support for a 100% of all patients enrolled in the Extracare patient support program. • Successfully put forward a business case to increase weekly hours in order to provide adequate care for patients and support for clinic nurses as we moved into a ‘Train the Trainer” model. • Worked in partnership with Key Account Managers to increase customer confidence in the Easypod device and Merck Serono’s service, resulting in 58% increase in new patient initiations in 2011 and invitations to be closely involved in key customer programs such as the Mater Hospital Turners Syndrome Clinic. • Delivered tailored in-hospital CME nurse accreditation training programs to all major clinics in 2011 resulting in increased confidence with the Easypod device and at least 2 clinics moving to independent patient management. • Reviewed and re developed and subsequently changed the way Clickeasy was re-constituted and trained, which was reflected in the new Patient and Healthcare Providers literature. . • Won the Q4 Star award in November 2013 as part of a TGA led recall. • Successfully commenced and continued to link patients into a support network for young patients and their parents using Saizen with Easypod which resulted in a few of the Turner’s patient’s meeting and providing support for new patients and families. • Undertook and passed the Medicines Australia Code of Conduct for the correct procedural identifying and reporting of Adverse Events as per Medicines Australia. THE CLINIC WILLIAMSTOWN: Victoria Sep 2009-Aug 2010 GP Practice Care Plan Nurse Initiated and developed this new role developing multidisciplinary community team care arrangements. Prepared patient-specific care plans, using in depth clinical assessment, to provide direction for individualised care of the patient. Projects & Accomplishments: • Provided up to date care plans for 100% of eligible registered patients within first year. HARP COMPLEX PSYCHOSOCIAL PROGRAMS: Melbourne, Australia Nov 2007-Aug 2009 Acting Program Manager-ALERT Team (Jan 2009-Aug 2009) Clinical Coordinator-ALERT Team (Nov 2007-Jan 2009) Played a pivotal role in the delivery of HARP psychosocial programmes within the Melbourne Metro region and Melbourne. Enrolled patients onto the program and developed relationships with primary and secondary care organisations to promote the value of the program. Ensured quality care outcomes through a combination of individualised care planning and utilisation of community-based supports. Responsible for ensuring clinical 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
JULIE ANN SANTALL, RN quality and patient centred care is provided to program participants, particularly those that help minimise preventable hospital admissions. Projects & Accomplishments: • Initiated and coordinated the HARP-CDM Frequent Presenters Group, working with Department of Health and Aging and the office of the Privacy Commission, to identify and provide consistent and collaborative care to the shared frequent presenters to the various HARP psychosocial programs, EDs, police, Melbourne Ambulance Service and community agencies within the Melbourne Metro region and Melbourne • Liaised with Melbourne Ambulance Service and Melbourne police, to develop consistency of care and to reduce duplication of service involvement, by developing and sharing cross service management plans. ALFRED HOSPITAL: Melbourne, Australia Aug 2006-Nov 2007 ED ConnectED Key worker, Emergency & Trauma Developed coordinated, comprehensive and flexible service response with acute and community health care agencies. Provided patient and family education and counseling including health promotion and disease prevention. Assist other healthcare staff; investigated and documented problem areas or areas of concern. Actively participated in quality improvement activities, utilization review and performance measures. Projects & Accomplishments: • Member of the Department of Health and Aging Working Party to review the state HARP-CDM psychosocial model of care guidelines • Member of the working party to review the Melbourne Ambulance Service Frequent Caller Guidelines • Introduced the ConnectED ED Triage Management plans folder for the safe and consistent care of the most frequent and challenging of clients. This facilitated safe management and discharge for clients in ED, provided consistency of care and helped to reduce the workload of Emergency staff by reducing duplication of care arrangements. • Worked with Health Information dept. for the ConnectED management plans to have a dedicated File number which meant that the plans were always filed at the front of the histories. ROYAL DISTRICT NURSE SERVICE: Melbourne, Australia Aug 2004-Aug 2006 Community Health Nurse, Homeless Persons Programme, HARP,ConnectED Promoted the health and well-being of patients with complex psychosocial issues, Drug and or Alcohol issues compounded by Mental Health and Homelessness. Provided proactive outreach assessment and health care. Scheduled, coordinated and delivered patient care; perform total patient assessments including neurologic, cardiovascular, respiratory, gastrointestinal, genitourinary with complex psycho social assessment, referring on to relevant Health care providers where necessary, and supporting the services to maintain contact with the more chaotic client in accordance with established procedures Projects & Accomplishments: • Successfully reduced the multiple Emergency Department visits for 100% of clients allocated for case management by at least 50% • Successfully linked in 100% of all allocated case managed clients within 3 months of working with client. • Built and maintained strong links to Melbourne Ambulance Service and successfully introduced Emergency Plans in order to provide consistency of care across multidisciplinary teams. ALFRED HOSPITAL: Melbourne, Australia Mar 2003-Aug 2004 Senior Nurse Emergency & Trauma 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
Ensured the delivery of quality Emergency and Trauma care by continually assessing the patients’ needs. Accurately documented all care as required by hospital and department policy and in compliance with state and federal regulations. Completed all clinical packages in line with new employee protocol timelines. Projects & Accomplishments: • Identified the need for the ED to have a recognised Uniform instead of mufti. • Initiated a Scrubs provision business leading to all staff wearing scrubs within 6 months. EDUCATION Registered General Nurse at Tunbridge Wells School of Nursing,1987 Grad Dip Professional Practice, 1999 5 ‘O’ Levels, English Literature, English Language, History, Geography, French, RSA Typing. Teaching, Assessing and Research units, 1981 CLINICAL COURSES & WORKSHOPS • Medicines Australia, Code of Conduct programs 1-6- online Umore, Tasmania, May to Nov 2013 • Drug Safety Merck Serono Compliance Program, July 2013 • BLS update March 2015, Jun 2007, August 2004, Oct 2003 • Aged Care and Nursing Home Workshop with Melbourne Ambulance Service, Feb 2008 • Introduction to Health Promotion Workshop, November 2004 • Managing Depression Workshop, November 2004 • MATS & SCAM, July 2003 • Arterial blood gas package, June 2003 • Fluid & Electrolyte update, May 2003 • Current Challenges Influencing Best Practice When Caring for the Elderly, May 2002 • Manual Handling, March 2002 • Basic Food and Hygiene, Jan 2002 • First Aid Update, Sept 2000 • Moving People Safely Training, Sept 2000 • Theoretical and Practical Tissue Adhesive Assessment, April 2000 • Lifting and Handling Update, Feb 2000 • Theoretical and Practical POP application Update/Assessment, July 1999 • Pediatric Basic Life Support, July 1999 • ALS Defibrillation Update, June 1999 • ATNC Course-passed with an offer to lecture with ATLS faculty, May 1999 • Wider perspectives in Trauma Management Study Day, April 1999 MANAGEMENT & INTERPERSONAL TRAINING & WORKSHOPS • Group Facilitation Clinical Supervision University Of Melbourne, Sept 2008 • Clinical Supervision, University Of Melbourne, August 2008 • Team Leaders Workshop, June 2008 • Introduction To Supervision, March 2008 • Preceptorship Workshop , Feb 2008 • Effective Leadership Styles And Motivation 2 Day Course, July 2007 • Managing People For Change, March 2002 • Medicines Australia Code Of Conduct, June 2013 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
JULIE ANN SANTALL, RN • Assertive And Targeted Communication Skills, April 2013 • Upaca Training -Understand, Plan, Advance, Close, Analyse Sales, March 2013 • Merck Pharmaceutical Marketing Best Practice, Nov 2012 • Recognising Conflicts Of Interest, Nov 2012 • Global Competition Jensen's Geneva Experience, June 2012 • Merck Marketing Best Practices - An Introduction, March 2012 • Merck Code Of Conduct Refresher Training Course, March 2012 • Insights Training Merck Serono, October 2010 • Managing Difficult Behaviour- Understanding And Effectively Responding To Clients With Borderline, Antisocial And Narcissistic Personality Disorders, August 2009 • Asist Training (Suicide First Aid Assistance) Royal Talbot Hospital, Melbourne, March 2009 • Stress Management St Vincent’s Hospital, August 2008 • Motivational Interviewing Workshop, Sept 2007 • Dealing With Aggressive Behaviours, August 2007 • Intensive One Week Course In Violence And Trauma In Narrative Therapy, September 2006 • Intensive One Week Course In Narrative Therapy, February 2006 • Mental Health Aptitudes Into Practice Workshop, December 2005 • Working With ‘Antisocial’ Clients, November 2005 • Assertiveness Skills, Jan 2002 • Abuse Awareness/Challenging Behaviour Study Day, June 2001 PROFESSIONAL REGISTRATIONS Nursing and Midwifery Board of Australia: Reg No. NMW0001079888 Australian Nursing Federation: Reg No. 368636 TECHNICAL PROFICIENCY MS Office Penelope Riskman 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
JULIE ANN SANTALL, RN • Assertive And Targeted Communication Skills, April 2013 • Upaca Training -Understand, Plan, Advance, Close, Analyse Sales, March 2013 • Merck Pharmaceutical Marketing Best Practice, Nov 2012 • Recognising Conflicts Of Interest, Nov 2012 • Global Competition Jensen's Geneva Experience, June 2012 • Merck Marketing Best Practices - An Introduction, March 2012 • Merck Code Of Conduct Refresher Training Course, March 2012 • Insights Training Merck Serono, October 2010 • Managing Difficult Behaviour- Understanding And Effectively Responding To Clients With Borderline, Antisocial And Narcissistic Personality Disorders, August 2009 • Asist Training (Suicide First Aid Assistance) Royal Talbot Hospital, Melbourne, March 2009 • Stress Management St Vincent’s Hospital, August 2008 • Motivational Interviewing Workshop, Sept 2007 • Dealing With Aggressive Behaviours, August 2007 • Intensive One Week Course In Violence And Trauma In Narrative Therapy, September 2006 • Intensive One Week Course In Narrative Therapy, February 2006 • Mental Health Aptitudes Into Practice Workshop, December 2005 • Working With ‘Antisocial’ Clients, November 2005 • Assertiveness Skills, Jan 2002 • Abuse Awareness/Challenging Behaviour Study Day, June 2001 PROFESSIONAL REGISTRATIONS Nursing and Midwifery Board of Australia: Reg No. NMW0001079888 Australian Nursing Federation: Reg No. 368636 TECHNICAL PROFICIENCY MS Office Penelope Riskman 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/

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  • 1. JULIE ANN SANTALL, RN Senior Nursing Professional Senior Nursing Professional with multi-functional experience of over 10 years in program management, capacity building, training & development and nursing. Known for properly implementing nursing processes, implementing programs, imparting training for nurses and other Health Care Professionals and developing comprehensive care plans for patients. Nurtured relationships with patients and family members, providing education through therapeutic communications and reliable support. Leverage valuable insights, keen analysis, managerial and administrative abilities, insights and team approach to drive organizational improvements and implementation of best practices; adept at working in high-pressure environments with strict deadlines and multiple deliverables. Superior written and verbal communication skills, as well as strong presentation and liaison skills. KEY AREAS OF EXPERTISE • Program Design, Development & Implementation • Staff Training & Development • Policies & Procedures • Direct Patient Care • Patient Advocacy & Education • Care Planning and Assessment • Emergency Preparedness • Intensive/ Critical Care • Documentation/ Charting • Team Management EXPERIENCE & ACHIEVEMENTS Peninsula Health-Frankston and Rosebud Hospitals Mar 2015-present HARP Care Coordinator/ Link Clinician The Care Coordinator role provides support to patients, carers and other professionals with the aim of building the capacity of the individual, to improve their experience of chronic disease with the aim of reducing unnecessary or inappropriate Emergency Department visits. Responsible for providing comprehensive care coordination to clients referred to the service, including undertaking assessments, designing intervention strategies, implementing care plans and providing education for clients and families in a variety of community settings. In conjunction with the Harp Link role the Care Coordination role was mainly short term in nature and aimed predominantly to coordinate the services already working with the consumer or to redirect consumers frequently presenting to the Emergency Dept at Rosebud Hospital, to more appropriate community supports. The HARP Link Clinician conducts initial needs assessments and referral for patients eligible for HARP Care Coordination who present to the Emergency Departments of Peninsula Health. This role also assisted in identifying the frequently presenting consumers who may benefit from a Patient Management Plan (PMP). AUSTRALIAN COMMUNTIY SUPPORT ORGANISATION (ACSO) Aug 2014-Mar 2015 Alcohol and other Drug Telephone Intake and Assessment Clinician Provide telephone and face-to-face intake and assessments for consumers voluntarily accessing various AOD services in regional Victoria. Develop comprehensive assessments and refer on to appropriate services, take referrals from various community agencies including the forensic system, Gp’s, employment agencies, housing services, Koori services, hospitals and psychiatric services. Conduct triage in order to prioritise level of urgency, provide telephone bridging support to consumers whilst they wait for treatment and provide support and 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
  • 2. appropriate advice with regard to services for the family members of those with an addiction to alcohol and other drugs. MERCK SERONO AUSTRALIA PTY LTD: NSW Mar 2010- Dec 2013 Senior Clinical Nurse Educator- Neurology & Metabolic Endocrinology Worked closely with healthcare professionals and patients to improve disease outcomes and innovative approaches for patient management—from educating professionals on the successful use of the Easypod device, used for injecting patients with Human Growth Hormone, to working with patients and caregivers to educate, train, counsel and support. Assessed, developed, implemented, and evaluated programs and training materials to address quality nursing education and professional staff development for medical device and healthcare development companies. Evaluated technical/professional competency, recommended remedial actions, and addressed other performance issues of healthcare staff that affected service delivery and quality. Projects & Accomplishments: • Provided new patient trainings for 63 new patients. - Provided training for 65 patients switching to Saizen from another Human Growth Hormone. • Won the CNE 2011 Diamond Award due to increased patient training and retention rates. • Provided ongoing support for a 100% of all patients enrolled in the Extracare patient support program. • Successfully put forward a business case to increase weekly hours in order to provide adequate care for patients and support for clinic nurses as we moved into a ‘Train the Trainer” model. • Worked in partnership with Key Account Managers to increase customer confidence in the Easypod device and Merck Serono’s service, resulting in 58% increase in new patient initiations in 2011 and invitations to be closely involved in key customer programs such as the Mater Hospital Turners Syndrome Clinic. • Delivered tailored in-hospital CME nurse accreditation training programs to all major clinics in 2011 resulting in increased confidence with the Easypod device and at least 2 clinics moving to independent patient management. • Reviewed and re developed and subsequently changed the way Clickeasy was re-constituted and trained, which was reflected in the new Patient and Healthcare Providers literature. . • Won the Q4 Star award in November 2013 as part of a TGA led recall. • Successfully commenced and continued to link patients into a support network for young patients and their parents using Saizen with Easypod which resulted in a few of the Turner’s patient’s meeting and providing support for new patients and families. • Undertook and passed the Medicines Australia Code of Conduct for the correct procedural identifying and reporting of Adverse Events as per Medicines Australia. THE CLINIC WILLIAMSTOWN: Victoria Sep 2009-Aug 2010 GP Practice Care Plan Nurse Initiated and developed this new role developing multidisciplinary community team care arrangements. Prepared patient-specific care plans, using in depth clinical assessment, to provide direction for individualised care of the patient. Projects & Accomplishments: • Provided up to date care plans for 100% of eligible registered patients within first year. HARP COMPLEX PSYCHOSOCIAL PROGRAMS: Melbourne, Australia Nov 2007-Aug 2009 Acting Program Manager-ALERT Team (Jan 2009-Aug 2009) Clinical Coordinator-ALERT Team (Nov 2007-Jan 2009) Played a pivotal role in the delivery of HARP psychosocial programmes within the Melbourne Metro region and Melbourne. Enrolled patients onto the program and developed relationships with primary and secondary care organisations to promote the value of the program. Ensured quality care outcomes through a combination of individualised care planning and utilisation of community-based supports. Responsible for ensuring clinical 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
  • 3. JULIE ANN SANTALL, RN quality and patient centred care is provided to program participants, particularly those that help minimise preventable hospital admissions. Projects & Accomplishments: • Initiated and coordinated the HARP-CDM Frequent Presenters Group, working with Department of Health and Aging and the office of the Privacy Commission, to identify and provide consistent and collaborative care to the shared frequent presenters to the various HARP psychosocial programs, EDs, police, Melbourne Ambulance Service and community agencies within the Melbourne Metro region and Melbourne • Liaised with Melbourne Ambulance Service and Melbourne police, to develop consistency of care and to reduce duplication of service involvement, by developing and sharing cross service management plans. ALFRED HOSPITAL: Melbourne, Australia Aug 2006-Nov 2007 ED ConnectED Key worker, Emergency & Trauma Developed coordinated, comprehensive and flexible service response with acute and community health care agencies. Provided patient and family education and counseling including health promotion and disease prevention. Assist other healthcare staff; investigated and documented problem areas or areas of concern. Actively participated in quality improvement activities, utilization review and performance measures. Projects & Accomplishments: • Member of the Department of Health and Aging Working Party to review the state HARP-CDM psychosocial model of care guidelines • Member of the working party to review the Melbourne Ambulance Service Frequent Caller Guidelines • Introduced the ConnectED ED Triage Management plans folder for the safe and consistent care of the most frequent and challenging of clients. This facilitated safe management and discharge for clients in ED, provided consistency of care and helped to reduce the workload of Emergency staff by reducing duplication of care arrangements. • Worked with Health Information dept. for the ConnectED management plans to have a dedicated File number which meant that the plans were always filed at the front of the histories. ROYAL DISTRICT NURSE SERVICE: Melbourne, Australia Aug 2004-Aug 2006 Community Health Nurse, Homeless Persons Programme, HARP,ConnectED Promoted the health and well-being of patients with complex psychosocial issues, Drug and or Alcohol issues compounded by Mental Health and Homelessness. Provided proactive outreach assessment and health care. Scheduled, coordinated and delivered patient care; perform total patient assessments including neurologic, cardiovascular, respiratory, gastrointestinal, genitourinary with complex psycho social assessment, referring on to relevant Health care providers where necessary, and supporting the services to maintain contact with the more chaotic client in accordance with established procedures Projects & Accomplishments: • Successfully reduced the multiple Emergency Department visits for 100% of clients allocated for case management by at least 50% • Successfully linked in 100% of all allocated case managed clients within 3 months of working with client. • Built and maintained strong links to Melbourne Ambulance Service and successfully introduced Emergency Plans in order to provide consistency of care across multidisciplinary teams. ALFRED HOSPITAL: Melbourne, Australia Mar 2003-Aug 2004 Senior Nurse Emergency & Trauma 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
  • 4. Ensured the delivery of quality Emergency and Trauma care by continually assessing the patients’ needs. Accurately documented all care as required by hospital and department policy and in compliance with state and federal regulations. Completed all clinical packages in line with new employee protocol timelines. Projects & Accomplishments: • Identified the need for the ED to have a recognised Uniform instead of mufti. • Initiated a Scrubs provision business leading to all staff wearing scrubs within 6 months. EDUCATION Registered General Nurse at Tunbridge Wells School of Nursing,1987 Grad Dip Professional Practice, 1999 5 ‘O’ Levels, English Literature, English Language, History, Geography, French, RSA Typing. Teaching, Assessing and Research units, 1981 CLINICAL COURSES & WORKSHOPS • Medicines Australia, Code of Conduct programs 1-6- online Umore, Tasmania, May to Nov 2013 • Drug Safety Merck Serono Compliance Program, July 2013 • BLS update March 2015, Jun 2007, August 2004, Oct 2003 • Aged Care and Nursing Home Workshop with Melbourne Ambulance Service, Feb 2008 • Introduction to Health Promotion Workshop, November 2004 • Managing Depression Workshop, November 2004 • MATS & SCAM, July 2003 • Arterial blood gas package, June 2003 • Fluid & Electrolyte update, May 2003 • Current Challenges Influencing Best Practice When Caring for the Elderly, May 2002 • Manual Handling, March 2002 • Basic Food and Hygiene, Jan 2002 • First Aid Update, Sept 2000 • Moving People Safely Training, Sept 2000 • Theoretical and Practical Tissue Adhesive Assessment, April 2000 • Lifting and Handling Update, Feb 2000 • Theoretical and Practical POP application Update/Assessment, July 1999 • Pediatric Basic Life Support, July 1999 • ALS Defibrillation Update, June 1999 • ATNC Course-passed with an offer to lecture with ATLS faculty, May 1999 • Wider perspectives in Trauma Management Study Day, April 1999 MANAGEMENT & INTERPERSONAL TRAINING & WORKSHOPS • Group Facilitation Clinical Supervision University Of Melbourne, Sept 2008 • Clinical Supervision, University Of Melbourne, August 2008 • Team Leaders Workshop, June 2008 • Introduction To Supervision, March 2008 • Preceptorship Workshop , Feb 2008 • Effective Leadership Styles And Motivation 2 Day Course, July 2007 • Managing People For Change, March 2002 • Medicines Australia Code Of Conduct, June 2013 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
  • 5. JULIE ANN SANTALL, RN • Assertive And Targeted Communication Skills, April 2013 • Upaca Training -Understand, Plan, Advance, Close, Analyse Sales, March 2013 • Merck Pharmaceutical Marketing Best Practice, Nov 2012 • Recognising Conflicts Of Interest, Nov 2012 • Global Competition Jensen's Geneva Experience, June 2012 • Merck Marketing Best Practices - An Introduction, March 2012 • Merck Code Of Conduct Refresher Training Course, March 2012 • Insights Training Merck Serono, October 2010 • Managing Difficult Behaviour- Understanding And Effectively Responding To Clients With Borderline, Antisocial And Narcissistic Personality Disorders, August 2009 • Asist Training (Suicide First Aid Assistance) Royal Talbot Hospital, Melbourne, March 2009 • Stress Management St Vincent’s Hospital, August 2008 • Motivational Interviewing Workshop, Sept 2007 • Dealing With Aggressive Behaviours, August 2007 • Intensive One Week Course In Violence And Trauma In Narrative Therapy, September 2006 • Intensive One Week Course In Narrative Therapy, February 2006 • Mental Health Aptitudes Into Practice Workshop, December 2005 • Working With ‘Antisocial’ Clients, November 2005 • Assertiveness Skills, Jan 2002 • Abuse Awareness/Challenging Behaviour Study Day, June 2001 PROFESSIONAL REGISTRATIONS Nursing and Midwifery Board of Australia: Reg No. NMW0001079888 Australian Nursing Federation: Reg No. 368636 TECHNICAL PROFICIENCY MS Office Penelope Riskman 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/
  • 6. JULIE ANN SANTALL, RN • Assertive And Targeted Communication Skills, April 2013 • Upaca Training -Understand, Plan, Advance, Close, Analyse Sales, March 2013 • Merck Pharmaceutical Marketing Best Practice, Nov 2012 • Recognising Conflicts Of Interest, Nov 2012 • Global Competition Jensen's Geneva Experience, June 2012 • Merck Marketing Best Practices - An Introduction, March 2012 • Merck Code Of Conduct Refresher Training Course, March 2012 • Insights Training Merck Serono, October 2010 • Managing Difficult Behaviour- Understanding And Effectively Responding To Clients With Borderline, Antisocial And Narcissistic Personality Disorders, August 2009 • Asist Training (Suicide First Aid Assistance) Royal Talbot Hospital, Melbourne, March 2009 • Stress Management St Vincent’s Hospital, August 2008 • Motivational Interviewing Workshop, Sept 2007 • Dealing With Aggressive Behaviours, August 2007 • Intensive One Week Course In Violence And Trauma In Narrative Therapy, September 2006 • Intensive One Week Course In Narrative Therapy, February 2006 • Mental Health Aptitudes Into Practice Workshop, December 2005 • Working With ‘Antisocial’ Clients, November 2005 • Assertiveness Skills, Jan 2002 • Abuse Awareness/Challenging Behaviour Study Day, June 2001 PROFESSIONAL REGISTRATIONS Nursing and Midwifery Board of Australia: Reg No. NMW0001079888 Australian Nursing Federation: Reg No. 368636 TECHNICAL PROFICIENCY MS Office Penelope Riskman 413 Monbulk Road, Monbulk, 3796, Melbourne, Victoria • 0428520979 • santalljulie@gmail.com • au.linkedin.com/pub/julie-santall/56/969/a0/