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Kavindra.K.S

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KavindraKS

BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING

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Kavindra.K.S H.No:176/2RT, Vijay Nagar Colony, Hyderabad - 500057 Mobile #-+919000678789 Email: kavindraks@gmail.com Accomplished Senior Operations Manager & PMP, Lean and Six Sigma Trained – Offering 12+ Years in Non Voice / Voice /Healthcare / Telecommunication / Financial Services / Transition BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING  Objective: Seeking to steer Operations in BPO / ITES at the Senior Managerial Position while integrating domain expertise and leadership skills, enhancing organizational objectives.  Additional Excellence in: Customer Care, Process Development, Business & Process Analysis, Maintaining SLA, Managing Business SOP, Following SOW, Coordination & Communication, Resource Management, Employee Development, Process Migration/Transition, Team Management, Implementing SIX SIGMA methodology.  Working Exposure in: US Region (BPO), Healthcare, Payer Operations, Financial Services & Page 1 of 4 Telecommunications and Customer Care,  Processes Handled: Enrollment and Billing, Provider Data Management, Claims Adjudication, Claims Data Entry, Directory Updates and Maintenance and Provider Process Support team. Area of Expertise Ideas and Innovation:  Drive the campaigns – Idea Generation / Implementation  Process improvements through Lean projects  Promoting campaigns to enhance client application Process & Project Management:  Complete ownership of large scale global outsourcing and transformation projects  Develop implementation strategies and plans for new business opportunities  Tracking and reporting project progress to all internal and external stakeholders Client Relationship Management:  Interacting with global clients, understanding and analyzing customer requirements, thereby aligning the process to achieve SLAs, cost optimization and identifying success parameters for critical operations.  Interact with clients to explore avenues for new business opportunities.  Assisting clients identify areas in their business that requires change by conducting process and Value Stream Mapping.
Professional History Aegis - Hyderabad Senior Manager – Healthcare (August 2014 – Till date) Page 2 of 4 Job Profile:  Process/Project Management and Development  Process improvement through Innovation  Resource Management  Custodian of client’s SLAs and KPIs.  Conduct weekly conference calls with Clients to understand their requirements and specifications and adopt commercial approach to solving problems and developing business processes.  Manage performance and motivate staff on an individual and team level and mentor and assist Team Managers and Team Leads.  Function as a key point of contact between the company and the Client to contribute for the development of short and long term Strategic Business Goals.  Ensuring that capacity and capability are continually planned.  Encouraging, identifying and developing best practice strategy.  Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects Cognizant Technology Solutions - Hyderabad Service Delivery Manager – BPS - Healthcare (April 2013 – Aug 2014) Job Profile:  Process/Project Management and Development  Process improvement through Innovation  Resource Management  Custodian of client’s SLAs and KPIs.  Conduct weekly conference calls with Clients to understand their requirements and specifications and adopt commercial approach to solving problems and developing business processes.  Monitor Team and Process performance and report results and recommendations to improve Process Quality to the Higher Management in Monthly Review Meetings (MRM).  Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations MIS reports.  Manage performance and motivate staff on an individual and team level and mentor and assist Team Managers and Team Leads.  Function as a key point of contact between the company and the Client to contribute for the development of short and long term Strategic Business Goals.  Ensuring that capacity and capability are continually planned.  Encouraging, identifying and developing best practice strategy.  Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects
Apollo Health Street Ltd. - Hyderabad Operations Manager – Health Plan Solutions (April 2004 – March 2013) Page 3 of 4 Job Profile:  Custodian of client’s SLAs and KPIs.  Conduct weekly conference calls with Clients to understand their requirements and specifications and adopt commercial approach to solving problems and developing business processes.  Monitor Team and Process performance and report results and recommendations to improve Process Quality to the Sr. Management in Monthly Review Meetings (MRM).  Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations MIS reports.  Manage performance and motivate staff on an individual and team level and mentor and assist Deputy Managers, Assistant Managers & Team Leads.  Function as a key point of contact between the company and the Client to contribute for the development of short and long term Strategic Business Goals.  Ensuring that capacity and capability are continually planned.  Encouraging, identifying and developing best practice strategy.  Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects  Schedule & conduct Online Project Demos, Training Sessions with Client(s) and prod. Teams  Handle escalation mails/issues, if any Reliance Info streams - Mumbai Team Coordinator (August 2003 to March 2004) Job Profile:  Providing excellent customer service and to solve their inquiries related to Billing and services provisions.  First Level Escalation for any Supervisory calls.  Facilitating Team members to achieve their target and assists them in tackle I-Rated call. Twin City Trade Comp P Ltd - Hyderabad Financial Analyst (Jan 2003 ~ Aug 2003) Job Profile:  To analyze commodity market in Foreign Exchange and recommend customer’s to make profit on fluctuation of Commodity Price.  Assisting client to manage their funds and investing it in profitable and in a secure Trade.  Evaluate International Trade to take profitable decisions for investment.
Mahesh Cooperative Bank - Hyderabad Customer Care Representative (Jun 2002 ~ Dec 2002) Page 4 of 4 Job Profile:  Providing Information about the services rendered by the bank to the prospective customers.  Assisting the Customer by providing information required for opening an account and assisting them with documentation and other requirments. Professional Developments & Achievements  PMP Trained  SIX SIGMA greenbelt Trained.  Awarded as the “Star of the Quarter” and “Best Retention Manager” across Payor side for Operational Excellency.  “Train the Trainer” certification on South African Health Care by the Client.  “Facilitator Certification” on U.S Health Care by the Client.  Voted as a best Leader in the Process.  Special Appriciation from the management for exemplary performance. Academic Information  Bachelor of Commerce from Osmania University in 2002.  PG Diploma in Computer Application. Personal Information  Father’s Name Dr. Vilas Rao Selote  Date of Birth February 8th 1979  Marital Status Married.  Languages Known English, Hindi, Marathi, Gujrati and Telugu. (Kavindra K S)

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Kavindra.K.S

  • 1. Kavindra.K.S H.No:176/2RT, Vijay Nagar Colony, Hyderabad - 500057 Mobile #-+919000678789 Email: kavindraks@gmail.com Accomplished Senior Operations Manager & PMP, Lean and Six Sigma Trained – Offering 12+ Years in Non Voice / Voice /Healthcare / Telecommunication / Financial Services / Transition BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING  Objective: Seeking to steer Operations in BPO / ITES at the Senior Managerial Position while integrating domain expertise and leadership skills, enhancing organizational objectives.  Additional Excellence in: Customer Care, Process Development, Business & Process Analysis, Maintaining SLA, Managing Business SOP, Following SOW, Coordination & Communication, Resource Management, Employee Development, Process Migration/Transition, Team Management, Implementing SIX SIGMA methodology.  Working Exposure in: US Region (BPO), Healthcare, Payer Operations, Financial Services & Page 1 of 4 Telecommunications and Customer Care,  Processes Handled: Enrollment and Billing, Provider Data Management, Claims Adjudication, Claims Data Entry, Directory Updates and Maintenance and Provider Process Support team. Area of Expertise Ideas and Innovation:  Drive the campaigns – Idea Generation / Implementation  Process improvements through Lean projects  Promoting campaigns to enhance client application Process & Project Management:  Complete ownership of large scale global outsourcing and transformation projects  Develop implementation strategies and plans for new business opportunities  Tracking and reporting project progress to all internal and external stakeholders Client Relationship Management:  Interacting with global clients, understanding and analyzing customer requirements, thereby aligning the process to achieve SLAs, cost optimization and identifying success parameters for critical operations.  Interact with clients to explore avenues for new business opportunities.  Assisting clients identify areas in their business that requires change by conducting process and Value Stream Mapping.
  • 2. Professional History Aegis - Hyderabad Senior Manager – Healthcare (August 2014 – Till date) Page 2 of 4 Job Profile:  Process/Project Management and Development  Process improvement through Innovation  Resource Management  Custodian of client’s SLAs and KPIs.  Conduct weekly conference calls with Clients to understand their requirements and specifications and adopt commercial approach to solving problems and developing business processes.  Manage performance and motivate staff on an individual and team level and mentor and assist Team Managers and Team Leads.  Function as a key point of contact between the company and the Client to contribute for the development of short and long term Strategic Business Goals.  Ensuring that capacity and capability are continually planned.  Encouraging, identifying and developing best practice strategy.  Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects Cognizant Technology Solutions - Hyderabad Service Delivery Manager – BPS - Healthcare (April 2013 – Aug 2014) Job Profile:  Process/Project Management and Development  Process improvement through Innovation  Resource Management  Custodian of client’s SLAs and KPIs.  Conduct weekly conference calls with Clients to understand their requirements and specifications and adopt commercial approach to solving problems and developing business processes.  Monitor Team and Process performance and report results and recommendations to improve Process Quality to the Higher Management in Monthly Review Meetings (MRM).  Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations MIS reports.  Manage performance and motivate staff on an individual and team level and mentor and assist Team Managers and Team Leads.  Function as a key point of contact between the company and the Client to contribute for the development of short and long term Strategic Business Goals.  Ensuring that capacity and capability are continually planned.  Encouraging, identifying and developing best practice strategy.  Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects
  • 3. Apollo Health Street Ltd. - Hyderabad Operations Manager – Health Plan Solutions (April 2004 – March 2013) Page 3 of 4 Job Profile:  Custodian of client’s SLAs and KPIs.  Conduct weekly conference calls with Clients to understand their requirements and specifications and adopt commercial approach to solving problems and developing business processes.  Monitor Team and Process performance and report results and recommendations to improve Process Quality to the Sr. Management in Monthly Review Meetings (MRM).  Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations MIS reports.  Manage performance and motivate staff on an individual and team level and mentor and assist Deputy Managers, Assistant Managers & Team Leads.  Function as a key point of contact between the company and the Client to contribute for the development of short and long term Strategic Business Goals.  Ensuring that capacity and capability are continually planned.  Encouraging, identifying and developing best practice strategy.  Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects  Schedule & conduct Online Project Demos, Training Sessions with Client(s) and prod. Teams  Handle escalation mails/issues, if any Reliance Info streams - Mumbai Team Coordinator (August 2003 to March 2004) Job Profile:  Providing excellent customer service and to solve their inquiries related to Billing and services provisions.  First Level Escalation for any Supervisory calls.  Facilitating Team members to achieve their target and assists them in tackle I-Rated call. Twin City Trade Comp P Ltd - Hyderabad Financial Analyst (Jan 2003 ~ Aug 2003) Job Profile:  To analyze commodity market in Foreign Exchange and recommend customer’s to make profit on fluctuation of Commodity Price.  Assisting client to manage their funds and investing it in profitable and in a secure Trade.  Evaluate International Trade to take profitable decisions for investment.
  • 4. Mahesh Cooperative Bank - Hyderabad Customer Care Representative (Jun 2002 ~ Dec 2002) Page 4 of 4 Job Profile:  Providing Information about the services rendered by the bank to the prospective customers.  Assisting the Customer by providing information required for opening an account and assisting them with documentation and other requirments. Professional Developments & Achievements  PMP Trained  SIX SIGMA greenbelt Trained.  Awarded as the “Star of the Quarter” and “Best Retention Manager” across Payor side for Operational Excellency.  “Train the Trainer” certification on South African Health Care by the Client.  “Facilitator Certification” on U.S Health Care by the Client.  Voted as a best Leader in the Process.  Special Appriciation from the management for exemplary performance. Academic Information  Bachelor of Commerce from Osmania University in 2002.  PG Diploma in Computer Application. Personal Information  Father’s Name Dr. Vilas Rao Selote  Date of Birth February 8th 1979  Marital Status Married.  Languages Known English, Hindi, Marathi, Gujrati and Telugu. (Kavindra K S)