EY Human Capital Conference 2012: Keeping up with global mobility technology trends
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The document summarizes a conference on keeping up with global mobility technology trends. It discusses how technologies like communications, data accessibility, data analytics, workflow, location-based services and mobile computing can impact global mobility. Presenters identify key technologies affecting global mobility and how they may change interactions with assignees. The conference provides a forum for understanding different companies' experiences with technology in global mobility.
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EY Human Capital Conference 2012: Keeping up with global mobility technology trends
1. 2012 Human Capital Conference
23–26 October
Keeping up with global
bilit t h l t d
mobility technology trends
3. Presenters
► Tim Stansel ► Andy Williams
y
► Ernst & Young LLP ► Ernst & Young LLP (UK)
► tim.stansel@ey.com ► awilliams6@uk.ey.com
Page 3 Keeping up with global mobility technology trends
4. Objectives
► Identify key technologies and technology concepts that
have or will affect global mobility.
ff
► Understand how these technologies may impact your
assignees and h
i d how you i t
interact with th
t ith them.
► Provide a forum to better understand what other
companies are experiencing from a global mobility
technology perspective.
Page 4 Keeping up with global mobility technology trends
5. Polling question number one
► What technology or technology concept do y think will
gy gy p you
have the greatest impact on global mobility in the next 5 to
10 years?
► Social networking
► Data analytics
► Location-based
Location based computing (GPS)
► Workflow
► Mobile computing
p g
Page 5 Keeping up with global mobility technology trends
7. Agenda
► Overview
► Communications
C
► Data accessibility
► Data analytics
► Workflow
► Location-based services
► Mobile computing
Page 7 Keeping up with global mobility technology trends
9. Three core uses for technology
► Technology can be used to:
gy
► Enhance traditional business models
► Transform existing business models
► Invent entirely new business models
► Examples in global mobility:
► Process efficiencies
► Short-term business traveler monitoring
► “Virtual” relocations
Virtual
Page 9 Keeping up with global mobility technology trends
10. Technology in context
► Technology is full of trade-offs:
gy
Accessibility Security
Instant response
p Technical detail
Freedom Control
Self-service No service
Personal Professional
Standards Ad-hoc
Integrated
I t t d Stand-alone
St d l
Global Local
Page 10 Keeping up with global mobility technology trends
12. Evolution of communication platforms
Written Voicemail Instant messaging
g g Wikis Virtual worlds
Time ?
Telephone Email Blogs Social networks
► Communication platforms have dramatically changed the
nature of our communications
Page 12 Keeping up with global mobility technology trends
13. Impact on global mobility
► The evolution of tax briefings:
g
► Face-to-face
► Telephone
► Live meeting/sametime meeting
► Web briefings
► Client
Cli t support:
t
► Live meetings
► Telephone
► Email
► Chat
Page 13 Keeping up with global mobility technology trends
14. Polling question number two
► Which method of communications will become less
important in the field of global mobility in the coming
years?
► Face-to-face
► Email
► Telephone
► Instant messaging
► Social networking
g
Page 14 Keeping up with global mobility technology trends
16. Social networks
► Social networks have gained p
g prominence
► Facebook recently announced over 1 billion registered
users
► Social networks have mostly been nonbusiness focused,
but that is quickly changing:
► Yammer
► LinkedIn
Page 16 Keeping up with global mobility technology trends
17. Impact on global mobility
► Driven by assignee
y g
► Easier to monitor, difficult to control
Page 17 Keeping up with global mobility technology trends
18. Polling question number three
► Do you have a p
y personal social network account?
Page 18 Keeping up with global mobility technology trends
24. What just happened?
Upon update, data passed to
USPS shipping “calculator”:
US
Postal Service
“calculator”
eBay d
B data:
► Package size — 14” x 23”
► Package weight — 2 lbs
► Originating ZIP code — 10940
Link to ► Delivery methods — priority and parcel
pp g
shipping post
section Purchaser data:
► Originating ZIP code — 07452
Computed
shipping costs:
► $$20.05 priority
Page 24 Keeping up with global mobility technology trends
25. Examples of uses for global mobility
► Assignment initiations
g
► Status updates
► Calculations:
► Compensation
► Tax
Page 25 Keeping up with global mobility technology trends
27. Data analytics
► The process of inspecting, cleaning, transforming and
p p g, g, g
modeling data with the goal of highlighting useful
information, suggesting conclusions and supporting
decision-making.
Page 27 Keeping up with global mobility technology trends
28. Analytics: applicability to global mobility
► Workforce planning/talent management
p g g
► Compensation management
► Candidate selection
► Policy development
► Retention
► Return on investment
Page 28 Keeping up with global mobility technology trends
29. Polling question number five
► In which of the following areas do y see the g
g you greatest
applicability for analytics?
► Benchmarking
► Compensation management
► Policy development
► Talent management
► Return on investment
Page 29 Keeping up with global mobility technology trends
32. Workflow
► The automation of a business process, in whole or part,
p , p ,
during which documents, information or tasks are passed
from one participant* to another for action, according to a
set of procedural rules.
*Participant — resource (human or machine)
Page 32 Keeping up with global mobility technology trends
33. Benefits of workflow
► Better, cheaper and faster processes
, p p
► Improved efficiency — mostly through automation of
business processes
p
► Improved customer service — through consistency in the
processes
► Improved process control — helps management and
improves overall quality of the outcomes
► Business process improvement — through focus on
business processes
Page 33 Keeping up with global mobility technology trends
34. Challenges of workflow
► Depending on technology, may be inflexible
p g gy, y
► Often requires businesses to adopt to technology
constraints
► May be difficult to “work around” the system
► Can build in inefficiencies to the process
p
► Workflow can become a task in itself
Page 34 Keeping up with global mobility technology trends
36. Location-based services
► What is it?
► Technology that relies on geographic-specific data to provide
relevant information
► How is it applied in global mobility today?
► Short-term business traveler monitoring
► Benefits:
B fit
► Reduced data input
► Increased relevancy
► Other applications:
► Employee monitoring (high-risk areas)
(high risk
► Networking
► Real-time location information
Page 36 Keeping up with global mobility technology trends
38. Mobile computing
► A huge g
g growth in mobile internet has taken p place in the
last few years.
► It is predicted by Microsoft that mobile internet will
p y
overtake desktop usage by 2014.
► While 91% of mobile internet access is to socialize, the
proportion linked to employment will grow.
► What this means is that employees and assignees will
expect to interact with vendors using mobile d i
tt i t t ith d i bil devices.
Page 38 Keeping up with global mobility technology trends
39. Mobile computing
► The market for smartphones and tablets is increasing
p g
rapidly while the market for desktops and notebooks
declines.
► As organizations move towards “bring your own”, the
impact of this switch will be seen in business.
► Service providers will need to have mobile sites in the first
instance and apps in some situations.
► Information and data will need to be delivered in a more
I f ti dd t ill d t b d li di
effective “mobile” way.
Page 39 Keeping up with global mobility technology trends