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Kent.shaffer

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Kent Shaffer
Kent Shaffer

Kent Shaffer has over 20 years of experience in IT, administration, and system testing. He has a history of successfully managing complex IT projects, including migrations involving thousands of users and servers. He is skilled in technologies like Active Directory, PowerShell, SCCM, virtualization, and various operating systems. References and awards indicate he takes customer satisfaction very seriously and goes above and beyond to resolve issues.

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Kent Shaffer Doylestown, PA 215.343.8636 | Kent.Shaffer@outlook.com Kent is a multi-faceted and highly skilled professional with 20+ years of experience and expertise in information technology, administration and system testing in client-server and web environments, as well as, end-user training and management. He takes customer satisfaction very seriously and will go over and above to achieve satisfaction, as can be seen in the thank you statement from senior management of Thomson Reuters during an acquisition Kent managed. [Platinum award] “Customers are the heart of everything”. Kent, thank you from for your effort in 2013 supporting our IT infrastructure and leading its integration with that of TRH&S. After only 2 weeks of getting familiar with our environment, you took on the primary support role. Spending nearly every M-F for 9 months away from home to provide our IT support here, you demonstrated dedication by being apart from your family and home so long. Your attitude was one of "I'll do whatever it takes", never grumbling or complaining and always acting kind and respectful. You helped lead us through many integration/migration projects, and dealt with some failing infrastructure and leftover problems from the prior IT support team. Thanks to your demonstration of "customers are at the heart of everything", we have a stable IT infrastructure that is integrated with the rest of TRH&S, and a properly trained IT staff. Professional Strengths • Handle multiple tasks/projects ranging in priorities. • Identify technological and process improvements to the current environment. • Provide support and expertise to colleagues. • Comply with all company and regulatory policies, standards, and procedures. • Strong analytical skills and attention to detail. • Participate in on-call support rotation; provide support after-hours and on weekends as necessary in order to resolve problems or to complete projects. • Strong personal commitment to excellence in planning and execution regardless of time constraints. • Proven leadership and initiative, entrusted with highly sensitive and classified information. • Demonstrated proficiency in analyzing client needs, creating blueprints for integrating technology, delivering final product on time and within budget, and providing thorough technical support. • Exemplary project management, problem-solving, team-building, and communications skills. • Flexible and conscientious, recognized for dedication and diligence in executing professional responsibilities. • Adept at multi-tasking and making sound decisions under pressure. Areas of Expertise PowerShell Scripting and Automation Active Directory Installation and Maintenance GPO/GPP creation and maintenance SCCM 2012 Administration OS Image and Deployment Virtual Machines setup and optimization Technical Consulting/Client Support Project Management Windows Servers technical skills, knowledge of server consolidation strategies, and experience in automating software installation Vendor Management Skills Leadership Skills Customer Focus Operating Systems Windows 2003 Server Enterprise Windows Server 2008 R2 Windows Server 2012 R2 Windows XP Professional Windows 7 Windows 8.1
ESX 3.5/4.1 Software PowerShell V2 and V4 Scripting Oracle Knowledge Info Center Quest Active Roles Web interface GPO Management Console Active Directory EMET deployment and configuration Trend Office Scan WSUS SCCM 2007R2 and 2012 reporting & deployment CommVault HP Service Manager Security Software: NMap, Snort, Ethereal, Nessus, Mod_Security, GotRoot Sniffer Technologies Microsoft IIS Exchange Server 2003/2007/2010 vSphere 4 Symantec Backup Exec Server Edition 10.5 DNS, BIND for Linux/Windows 2003 Server Apache Web server for Linux/Windows Apache and MySQL Administration for Linux/Windows Quest Migration Manager Professional Experience XMS Solutions Las Vegas, Nevada December 2014 – Present Consultant Projects: Migration of large health care business: • Assisted with the migration of 20,000 users, 45,000 workstations and 5,200 servers. This project consists of 8 legacy domains. • Setup Dell migration manager and performed dual ACLing, switching of scheduled tasks and services accounts to insure seamless migration when the server was migrated to new domain. • Created power shell scripts to run on all servers to insure all accounts were properly switched to the new domain accounts, and if they were not, troubleshot the cause. • Created a database and scripts to gather application information from hundreds of resources. Successfully linked applications, servers and app owners on 90% of the 12,000 apps in the business. • Ran the migrations from the RUM tool and where it failed, determined the cause of failure and corrected it or ran the domain change manually. • Project management for the server migrations. Made sure the IT group, the application owners and management where heavily involved with the migration of all server migrations. Worked with a large corporation to lockdown their IT infrastructure • Built out new OU structure for new domain. This involved combining 100’s of ou’s into one, creating a lot less redundancy in GPO’s. • Brought the total amount of DOMAIN ADMINS from eighty six down to ONE. Company had assigned all admins as domain admins. • Created new security groups and delegated specific admins to these groups, based on their responsibilities. • Created PowerShell script that edited the schema to reflect the rights for these new security groups. • Did an analysis of 600 GPO’s and removed redundant ones and combined ones where necessary. • Ran report showing all IT employees and the rights that had both before and after. • Installed Dell Auditing Tool as well as, Active Roles server for the company and showed them how to keep track of all processes being performed within the AD environment. Thomson Reuters, Philadelphia, PA May 2008 – December 2014
Team Lead/Senior Systems Engineer • Management Responsibilities.  Preparing daily workloads for staff and coordinate the daily allocation of work.  Motivate the team to achieve high standards.  Dealing with and resolving problems and issues which arise.  Mentoring and training junior and new staff.  Monitoring & reporting on standards & performance targets (SLA).  Arranging and chairing weekly team meetings, focusing on targets & achievements.  Involved in the recruitment of new staff.  Praise team members and create a positive working environment.  Ensuring all administrative and IT records are entered and updated correctly. • Working on new PowerShell interface that will automate hundreds of the most common processes performed by Tier1 and Tier2 technical staff. This will save thousands of hours by automating the process of repairing remote machines. Some of the tasks now automated include registry key entries, computer domain rejoin, computer renaming, user renaming, WMI repair, install/remove printers, software installation, reset IE and Re-register dll files, performance monitoring, too many to list. • Upgrading SCCM 2007 R2 to SCCM 2012.  Running in parallel. Created new packages and pushed out new images to virtual environment. Setting up Application Catalog web service point for distribution of software to clients. Creating customer queries for the reporting service point. Setting up underutilized servers as site systems (BDP’s). Setting up WSUS integration within SCCM 2012. Testing the use of the State Migration Point to save user profiles while updating OS on workstations. • Maintain and update hundreds of GPO’s.  GPO’s install software, run login scripts, and push policies on 60,000 users and 120,000 machines globally. Others are startup scripts that pull information from WMI and install software. • Designed script that automated process of renaming thousands of machines and users if they did not meet proper naming standards • Designed fifty PowerShell scripts, which saved thousands of hour’s anually inputting data.  The scripts pull data from AD on several legacy domains. Others pull data from static files that LSA’s (local site admins) place into a dedicated folder where the scripts automatically load the data from csv to a SQL server. Others send out emails with embedded html to users that inform them that they are scheduled for migration. Also designed scripts that pull data from all SCCM servers and combine them to one excel spreadsheet for reporting and review. • Project requiring the migration of 30,000 pcs from Windows XP to Windows 7.  Responsible for the testing and implementation of migrations utilizing both SCCM and the Dell Automated Deployment (DAD) tool. Trained group to successfully implement the tools. Ninety percent of the upgrades were zero touch, saving thousands of hours of man hours • Project manager for acquisition  Worked with multiple vendors and groups to obtain a flawless migration. Oversaw four other System Engineers and worked with several groups. Responsible for total migration of acquisition to our network infrastructure. This included DNS, All AD objects, Mailbox, Public Folders and Distribution Lists.  Convert internal IP subnet to Thomson network. Set up of DHCP scopes to reflect new IP subnet. Switch all Blackberry devices from legacy server to new server. Determine ACL rights on all files/shares throughout the organization to insure that new domain accounts have seamless access to existing files on legacy domain.  Learn all software and make sure that the migration will not produce any problems or downtime. Documented all steps and procedures for a successful migration. Provided daily reports to management. • Assisted with the move of 175,000 AD objects from one domain to another using Vmover and user.ini. • Help design, test and implement scripts and reports needed for management meetings.
• Assisted in the Exchange 2007 Migration from Exchange 2007 and a SCCM Rollout within a 60,000 user environment. • Manage and Troubleshoot Blackberry Phones within Blackberry Enterprise Server. • Manage User/Public Folders/DL’s/Shared Mailboxes on Exchange 2007/2010 Servers. • Maintain and support existing Windows 2003, 2008 and 2012 servers. • Monitor and maintain VMware ESX 3.5/4.1 servers, Virtual Center and Vmotion. Noble Computing, Inc., Doylestown, PA June 1995 – July 2008 Computer Consultant • Consult with multiple clients in identifying needs. • Design, install, and maintain networks, develop e-commerce web sites, provides supplemental services such as dial-up and DSL hosting, computer repair, technical support, and end-user training. • Responsible for strategic planning and daily operations, including maintenance, marketing and sales, budgeting, account and inventory management, purchasing, staff development and training, and vendor relations. • Install, maintain, repair, and upgrade LAN/WAN networks. • Push out hundreds of new machines utilizing Norton Ghost Server. • Upgraded and migrated data from Windows NT 4 Server to Windows 2000 Servers and from Exchange 5.5 Server to Exchange 2000 Server. • Created and implemented local and roaming policies for Windows 2000 Server. • Conduct security audits and patch software and systems, where necessary. • Hosted 30 websites, 25 mail servers and 50 gaming servers. • Responsible for all facets of maintenance, upgrading and repairing of hardware and software. • Keep up to date on all exploits used on the Internet to potentially compromise customer websites, and create rules for web server software to block those requests. • Continuously track logs for any errors and correct the software where needed. • Responsible for all customer support including phone, instant messaging and email. • Troubleshoot router, firewall and line problems. • Responsible for all customer support and service. Projects Completed at Noble Computing, Inc: Chesapeake City, Maryland (November 2005 – November 2006) • Design, install, configure, and maintain high speed wireless Internet for the community of Chesapeake City, Maryland. • Responsible for the oversight of 40 sub-contractors during the install process. • Responsible for the scheduling, purchasing and quality control of all install processes, and insured all facets of installation were successfully implemented. • Responsible for the installation, support and troubleshooting of high speed lines. • Utilized Windows 2003 Server and Active directory to maintain users on the network. • Setup and maintain Exchange 2003 server for all mail to the network customers. • Utilized redundant Domain Controllers to assure stability. • A customized technology was used to provide High Speed Internet, where dial-up was the only option. • Utilized 5GHz radios for back haul and 2.4 GHz for client connectivity. • Relays are spaced about 600 to 800 feet apart in this architecture. • Clients can connect using any wireless device in the coverage area, with a PPTP connection. • Also responsible for all help desk requests, including repairs, upgrades and troubleshooting application specific problems. Department of Labor (April 2003 – October 2004) • Elimination of H1B application backlog at Department of Labor. • Problem necessitated urgent resolution, as legal allowable backlog of two days had reached two months.
• Learned their current system and suggested ways to enhance the character recognition software, decreasing response time from five minutes to thirty seconds. • Modified database structure, as well as, supervised 20 person staff in Fax Back Division. • Created a help desk solution for incoming calls and setup most efficient way to solve problems. Migrated NT 4 Servers to Windows 2000. • Setup and maintained all facets of network, including DNS, Wins, DHCP, Active directory and Domain Security Policies. Family Planning Council / Planned Parenthood (March 1998 – March 2003) • Installation of Intranet for 45 health care facilities allowing real-time data collection using clinic- based remote desktop. • Network of 300 workstations and 35 servers running on Novell 4.1/5.0 and Windows NT 4.0/2000 Server; 35 frame relay circuits link various facilities, using IPX/SPX and TCP/IP. • Ascend routers are installed in 35 sites throughout Philadelphia and surrounding suburbs. • Responsible for producing documentation and for training end-users.
• Learned their current system and suggested ways to enhance the character recognition software, decreasing response time from five minutes to thirty seconds. • Modified database structure, as well as, supervised 20 person staff in Fax Back Division. • Created a help desk solution for incoming calls and setup most efficient way to solve problems. Migrated NT 4 Servers to Windows 2000. • Setup and maintained all facets of network, including DNS, Wins, DHCP, Active directory and Domain Security Policies. Family Planning Council / Planned Parenthood (March 1998 – March 2003) • Installation of Intranet for 45 health care facilities allowing real-time data collection using clinic- based remote desktop. • Network of 300 workstations and 35 servers running on Novell 4.1/5.0 and Windows NT 4.0/2000 Server; 35 frame relay circuits link various facilities, using IPX/SPX and TCP/IP. • Ascend routers are installed in 35 sites throughout Philadelphia and surrounding suburbs. • Responsible for producing documentation and for training end-users.

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Kent.shaffer

  • 1. Kent Shaffer Doylestown, PA 215.343.8636 | Kent.Shaffer@outlook.com Kent is a multi-faceted and highly skilled professional with 20+ years of experience and expertise in information technology, administration and system testing in client-server and web environments, as well as, end-user training and management. He takes customer satisfaction very seriously and will go over and above to achieve satisfaction, as can be seen in the thank you statement from senior management of Thomson Reuters during an acquisition Kent managed. [Platinum award] “Customers are the heart of everything”. Kent, thank you from for your effort in 2013 supporting our IT infrastructure and leading its integration with that of TRH&S. After only 2 weeks of getting familiar with our environment, you took on the primary support role. Spending nearly every M-F for 9 months away from home to provide our IT support here, you demonstrated dedication by being apart from your family and home so long. Your attitude was one of "I'll do whatever it takes", never grumbling or complaining and always acting kind and respectful. You helped lead us through many integration/migration projects, and dealt with some failing infrastructure and leftover problems from the prior IT support team. Thanks to your demonstration of "customers are at the heart of everything", we have a stable IT infrastructure that is integrated with the rest of TRH&S, and a properly trained IT staff. Professional Strengths • Handle multiple tasks/projects ranging in priorities. • Identify technological and process improvements to the current environment. • Provide support and expertise to colleagues. • Comply with all company and regulatory policies, standards, and procedures. • Strong analytical skills and attention to detail. • Participate in on-call support rotation; provide support after-hours and on weekends as necessary in order to resolve problems or to complete projects. • Strong personal commitment to excellence in planning and execution regardless of time constraints. • Proven leadership and initiative, entrusted with highly sensitive and classified information. • Demonstrated proficiency in analyzing client needs, creating blueprints for integrating technology, delivering final product on time and within budget, and providing thorough technical support. • Exemplary project management, problem-solving, team-building, and communications skills. • Flexible and conscientious, recognized for dedication and diligence in executing professional responsibilities. • Adept at multi-tasking and making sound decisions under pressure. Areas of Expertise PowerShell Scripting and Automation Active Directory Installation and Maintenance GPO/GPP creation and maintenance SCCM 2012 Administration OS Image and Deployment Virtual Machines setup and optimization Technical Consulting/Client Support Project Management Windows Servers technical skills, knowledge of server consolidation strategies, and experience in automating software installation Vendor Management Skills Leadership Skills Customer Focus Operating Systems Windows 2003 Server Enterprise Windows Server 2008 R2 Windows Server 2012 R2 Windows XP Professional Windows 7 Windows 8.1
  • 2. ESX 3.5/4.1 Software PowerShell V2 and V4 Scripting Oracle Knowledge Info Center Quest Active Roles Web interface GPO Management Console Active Directory EMET deployment and configuration Trend Office Scan WSUS SCCM 2007R2 and 2012 reporting & deployment CommVault HP Service Manager Security Software: NMap, Snort, Ethereal, Nessus, Mod_Security, GotRoot Sniffer Technologies Microsoft IIS Exchange Server 2003/2007/2010 vSphere 4 Symantec Backup Exec Server Edition 10.5 DNS, BIND for Linux/Windows 2003 Server Apache Web server for Linux/Windows Apache and MySQL Administration for Linux/Windows Quest Migration Manager Professional Experience XMS Solutions Las Vegas, Nevada December 2014 – Present Consultant Projects: Migration of large health care business: • Assisted with the migration of 20,000 users, 45,000 workstations and 5,200 servers. This project consists of 8 legacy domains. • Setup Dell migration manager and performed dual ACLing, switching of scheduled tasks and services accounts to insure seamless migration when the server was migrated to new domain. • Created power shell scripts to run on all servers to insure all accounts were properly switched to the new domain accounts, and if they were not, troubleshot the cause. • Created a database and scripts to gather application information from hundreds of resources. Successfully linked applications, servers and app owners on 90% of the 12,000 apps in the business. • Ran the migrations from the RUM tool and where it failed, determined the cause of failure and corrected it or ran the domain change manually. • Project management for the server migrations. Made sure the IT group, the application owners and management where heavily involved with the migration of all server migrations. Worked with a large corporation to lockdown their IT infrastructure • Built out new OU structure for new domain. This involved combining 100’s of ou’s into one, creating a lot less redundancy in GPO’s. • Brought the total amount of DOMAIN ADMINS from eighty six down to ONE. Company had assigned all admins as domain admins. • Created new security groups and delegated specific admins to these groups, based on their responsibilities. • Created PowerShell script that edited the schema to reflect the rights for these new security groups. • Did an analysis of 600 GPO’s and removed redundant ones and combined ones where necessary. • Ran report showing all IT employees and the rights that had both before and after. • Installed Dell Auditing Tool as well as, Active Roles server for the company and showed them how to keep track of all processes being performed within the AD environment. Thomson Reuters, Philadelphia, PA May 2008 – December 2014
  • 3. Team Lead/Senior Systems Engineer • Management Responsibilities.  Preparing daily workloads for staff and coordinate the daily allocation of work.  Motivate the team to achieve high standards.  Dealing with and resolving problems and issues which arise.  Mentoring and training junior and new staff.  Monitoring & reporting on standards & performance targets (SLA).  Arranging and chairing weekly team meetings, focusing on targets & achievements.  Involved in the recruitment of new staff.  Praise team members and create a positive working environment.  Ensuring all administrative and IT records are entered and updated correctly. • Working on new PowerShell interface that will automate hundreds of the most common processes performed by Tier1 and Tier2 technical staff. This will save thousands of hours by automating the process of repairing remote machines. Some of the tasks now automated include registry key entries, computer domain rejoin, computer renaming, user renaming, WMI repair, install/remove printers, software installation, reset IE and Re-register dll files, performance monitoring, too many to list. • Upgrading SCCM 2007 R2 to SCCM 2012.  Running in parallel. Created new packages and pushed out new images to virtual environment. Setting up Application Catalog web service point for distribution of software to clients. Creating customer queries for the reporting service point. Setting up underutilized servers as site systems (BDP’s). Setting up WSUS integration within SCCM 2012. Testing the use of the State Migration Point to save user profiles while updating OS on workstations. • Maintain and update hundreds of GPO’s.  GPO’s install software, run login scripts, and push policies on 60,000 users and 120,000 machines globally. Others are startup scripts that pull information from WMI and install software. • Designed script that automated process of renaming thousands of machines and users if they did not meet proper naming standards • Designed fifty PowerShell scripts, which saved thousands of hour’s anually inputting data.  The scripts pull data from AD on several legacy domains. Others pull data from static files that LSA’s (local site admins) place into a dedicated folder where the scripts automatically load the data from csv to a SQL server. Others send out emails with embedded html to users that inform them that they are scheduled for migration. Also designed scripts that pull data from all SCCM servers and combine them to one excel spreadsheet for reporting and review. • Project requiring the migration of 30,000 pcs from Windows XP to Windows 7.  Responsible for the testing and implementation of migrations utilizing both SCCM and the Dell Automated Deployment (DAD) tool. Trained group to successfully implement the tools. Ninety percent of the upgrades were zero touch, saving thousands of hours of man hours • Project manager for acquisition  Worked with multiple vendors and groups to obtain a flawless migration. Oversaw four other System Engineers and worked with several groups. Responsible for total migration of acquisition to our network infrastructure. This included DNS, All AD objects, Mailbox, Public Folders and Distribution Lists.  Convert internal IP subnet to Thomson network. Set up of DHCP scopes to reflect new IP subnet. Switch all Blackberry devices from legacy server to new server. Determine ACL rights on all files/shares throughout the organization to insure that new domain accounts have seamless access to existing files on legacy domain.  Learn all software and make sure that the migration will not produce any problems or downtime. Documented all steps and procedures for a successful migration. Provided daily reports to management. • Assisted with the move of 175,000 AD objects from one domain to another using Vmover and user.ini. • Help design, test and implement scripts and reports needed for management meetings.
  • 4. • Assisted in the Exchange 2007 Migration from Exchange 2007 and a SCCM Rollout within a 60,000 user environment. • Manage and Troubleshoot Blackberry Phones within Blackberry Enterprise Server. • Manage User/Public Folders/DL’s/Shared Mailboxes on Exchange 2007/2010 Servers. • Maintain and support existing Windows 2003, 2008 and 2012 servers. • Monitor and maintain VMware ESX 3.5/4.1 servers, Virtual Center and Vmotion. Noble Computing, Inc., Doylestown, PA June 1995 – July 2008 Computer Consultant • Consult with multiple clients in identifying needs. • Design, install, and maintain networks, develop e-commerce web sites, provides supplemental services such as dial-up and DSL hosting, computer repair, technical support, and end-user training. • Responsible for strategic planning and daily operations, including maintenance, marketing and sales, budgeting, account and inventory management, purchasing, staff development and training, and vendor relations. • Install, maintain, repair, and upgrade LAN/WAN networks. • Push out hundreds of new machines utilizing Norton Ghost Server. • Upgraded and migrated data from Windows NT 4 Server to Windows 2000 Servers and from Exchange 5.5 Server to Exchange 2000 Server. • Created and implemented local and roaming policies for Windows 2000 Server. • Conduct security audits and patch software and systems, where necessary. • Hosted 30 websites, 25 mail servers and 50 gaming servers. • Responsible for all facets of maintenance, upgrading and repairing of hardware and software. • Keep up to date on all exploits used on the Internet to potentially compromise customer websites, and create rules for web server software to block those requests. • Continuously track logs for any errors and correct the software where needed. • Responsible for all customer support including phone, instant messaging and email. • Troubleshoot router, firewall and line problems. • Responsible for all customer support and service. Projects Completed at Noble Computing, Inc: Chesapeake City, Maryland (November 2005 – November 2006) • Design, install, configure, and maintain high speed wireless Internet for the community of Chesapeake City, Maryland. • Responsible for the oversight of 40 sub-contractors during the install process. • Responsible for the scheduling, purchasing and quality control of all install processes, and insured all facets of installation were successfully implemented. • Responsible for the installation, support and troubleshooting of high speed lines. • Utilized Windows 2003 Server and Active directory to maintain users on the network. • Setup and maintain Exchange 2003 server for all mail to the network customers. • Utilized redundant Domain Controllers to assure stability. • A customized technology was used to provide High Speed Internet, where dial-up was the only option. • Utilized 5GHz radios for back haul and 2.4 GHz for client connectivity. • Relays are spaced about 600 to 800 feet apart in this architecture. • Clients can connect using any wireless device in the coverage area, with a PPTP connection. • Also responsible for all help desk requests, including repairs, upgrades and troubleshooting application specific problems. Department of Labor (April 2003 – October 2004) • Elimination of H1B application backlog at Department of Labor. • Problem necessitated urgent resolution, as legal allowable backlog of two days had reached two months.
  • 5. • Learned their current system and suggested ways to enhance the character recognition software, decreasing response time from five minutes to thirty seconds. • Modified database structure, as well as, supervised 20 person staff in Fax Back Division. • Created a help desk solution for incoming calls and setup most efficient way to solve problems. Migrated NT 4 Servers to Windows 2000. • Setup and maintained all facets of network, including DNS, Wins, DHCP, Active directory and Domain Security Policies. Family Planning Council / Planned Parenthood (March 1998 – March 2003) • Installation of Intranet for 45 health care facilities allowing real-time data collection using clinic- based remote desktop. • Network of 300 workstations and 35 servers running on Novell 4.1/5.0 and Windows NT 4.0/2000 Server; 35 frame relay circuits link various facilities, using IPX/SPX and TCP/IP. • Ascend routers are installed in 35 sites throughout Philadelphia and surrounding suburbs. • Responsible for producing documentation and for training end-users.
  • 6. • Learned their current system and suggested ways to enhance the character recognition software, decreasing response time from five minutes to thirty seconds. • Modified database structure, as well as, supervised 20 person staff in Fax Back Division. • Created a help desk solution for incoming calls and setup most efficient way to solve problems. Migrated NT 4 Servers to Windows 2000. • Setup and maintained all facets of network, including DNS, Wins, DHCP, Active directory and Domain Security Policies. Family Planning Council / Planned Parenthood (March 1998 – March 2003) • Installation of Intranet for 45 health care facilities allowing real-time data collection using clinic- based remote desktop. • Network of 300 workstations and 35 servers running on Novell 4.1/5.0 and Windows NT 4.0/2000 Server; 35 frame relay circuits link various facilities, using IPX/SPX and TCP/IP. • Ascend routers are installed in 35 sites throughout Philadelphia and surrounding suburbs. • Responsible for producing documentation and for training end-users.