Lapsen Kansa - Finnish Maternity Healthcare Service Design
- 1. Pihla Mäkinen / Rahul Abhisek / Jung-Youn Ko Solving Maternity-Neuvola Communication Challenges through Service concepting Lapsen kanssa Pihla Mäkinen / Rahul Abhisek / Jung-Youn Ko Solving Maternity-Neuvola Communication Challenges through Service concepting Lapsen kanssa http://www.flickr.com/photos/bigd2112/5709102127/
- 2. About Neuvola Service Maternity clinic is to guide, train and advise the expectant mother and her family during pregnancy and childbirth reference. The aim is to secure the expectant mother, fetus, newborn, and the whole family the best possible health. http://www.flickr.com/photos/khaledelhage/2359167436/
- 5. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS • Indepth Interviews • Artifact Analysis • Online Research • On Site Observation • Body Storming • Affinity Mapping NURSE MOTHER 1 2 3
- 6. Official NEUVOLA web page - Information about Family services, current events etc RESEARCH http://www.hel.fi/hki/terke/fi/Terveyspalvelut/Psykologi+(neuvola)
- 7. A pregnancy calendar Blogs by mothers which primarily talk about baby’s life, they also include discussionhttp://www.parenting.com/pregnancy http://milasdaydreams.blogspot.com/ RESEARCH
- 8. Research – In depth Interview
- 9. Research – Body Storming
- 10. Research – Body Storming
- 11. Research – Artifact Analysis
- 12. Brochures and baby card from maternity package Books of a mother: knowledge, fun and inspiration Information wall in NEUVOLA
- 13. Pregnancy and baby cards Includes basic information about the mother and essential markings from each meeting during pregnancy.
- 14. Theme Creation • Appointments • Mother-Nurse Relationship • Information Search • Resources • Social Network • Language and Culture
- 15. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS • Pregnancy • After birth NURSE MOTHER 1 2 3
- 16. Workload New challenges Big responsibility Key Findings – Nurses in Neuvola
- 17. Key Findings – Nurses in Neuvola Paper work & reporting Complicated tools
- 18. Open Neuvola for quick meetings No need for booking Routine tests Self-measurements Key Findings – Nurses & Mothers
- 19. Mother-nurse relationship Face-to-face meetings Key Findings – Nurses & Mothers
- 20. Different nurses - different information Key Findings – Nurses & Mothers
- 21. Credible and valuable Neuvola information Skeptical mothers Lots of sources Key Findings – Mothers
- 22. Services available Hard to find on hel.fi Key Findings – Mothers
- 23. Missed appointments Key Findings – Mothers
- 24. Mate's involvement Key Findings – Mothers
- 25. Serious problems in families Professional help Key Findings – Mothers
- 26. Social networks Support needed Key Findings – Mothers
- 27. Nurses Social network + Training for parents Standardized information Real time updates of appointments Language constraint in official documents Easy to find information Mothers Requirements
- 28. Mothers Integrate Spouse / Mate Communication channels Nurses Help with workload Requirements Enabling nurse with knowledge of Social Help services
- 29. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS NURSE MOTHER 1 2 3 • Timeline • Lapsen kanssa
- 30. Wireframe
- 31. Prototyping
- 32. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS NURSE MOTHER 1 2 3 • Paper prototyping • Service blueprint
- 33. Paper Prototyping (First visit mother case)
- 34. Service Blueprint (First visit mother case)
- 35. Service Blueprint FIRST VISIT MOTHER CASE IN NEUVOLA
- 36. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS NURSE MOTHER 1 2 3 1. 1st Neuvola Appointment 2. Later Phase in Pregnancy 3. After Child Birth
- 37. Scenario – 1 1st Neuvola Appointment
- 49. After discussing many important topics...
- 53. Pregnancy card includes all your basic health information. Hospital will have it all when you giving birth.
- 55. Scenario – 2 Later Phase in Pregnancy
- 57. 10
- 58. I’d like to know more about‘giving birth’. Is there anything about it on Help book?
- 60. 12
- 61. Scenario – 3 After Child Birth
- 65. BENEFITS
- 66. BENEFITS Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 67. BENEFITS Help with self-measurements Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 68. BENEFITS Help with self-measurements Decrease documentation workload of nurses Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 69. BENEFITS Help with self-measurements Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 70. BENEFITS Help with self-measurements Helps parents remember appointments Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 71. BENEFITS Easy to find events, places and services for families Help with self-measurements Helps parents remember appointments Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 72. BENEFITS Easy to find events, places and services for families Relevant & credible information about pregnancy and child's progress for parents Help with self-measurements Helps parents remember appointments Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 73. Thank You