Lapsen Kansa - Finnish Maternity Healthcare Service Design
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The document presents a concept for improving communication between maternity clinics and neuvola (child welfare clinics) in Finland. Research identified challenges with the current system, including nurses' heavy workload, difficulty finding information, and missed appointments. A proposed solution is an online platform called "Lapsen kanssa" that would allow self-measurements, schedule appointments, provide credible pregnancy resources, and facilitate communication between nurses, mothers, partners, hospitals and other clinics. The concept was tested through prototyping and scenarios. Benefits would include decreased nurse documentation, easier access to information and services for families, and improved health monitoring during pregnancy.
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More Related Content
Lapsen Kansa - Finnish Maternity Healthcare Service Design
1. Pihla Mäkinen / Rahul Abhisek / Jung-Youn Ko
Solving Maternity-Neuvola Communication Challenges through Service concepting
Lapsen kanssa
Pihla Mäkinen / Rahul Abhisek / Jung-Youn Ko
Solving Maternity-Neuvola Communication Challenges through Service concepting
Lapsen kanssa
http://www.flickr.com/photos/bigd2112/5709102127/
2. About Neuvola Service
Maternity clinic is to guide, train and advise the
expectant mother and her family during pregnancy
and childbirth reference. The aim is to secure the
expectant mother, fetus, newborn, and the whole
family the best possible health.
http://www.flickr.com/photos/khaledelhage/2359167436/
6. Official NEUVOLA web page - Information about Family services, current events etc
RESEARCH
http://www.hel.fi/hki/terke/fi/Terveyspalvelut/Psykologi+(neuvola)
7. A pregnancy calendar Blogs by mothers which primarily talk about baby’s
life, they also include discussionhttp://www.parenting.com/pregnancy
http://milasdaydreams.blogspot.com/
RESEARCH
27. Nurses
Social network + Training for parents
Standardized information
Real time updates of appointments
Language constraint in official documents
Easy to find information
Mothers
Requirements
28. Mothers
Integrate Spouse / Mate
Communication channels
Nurses
Help with workload
Requirements
Enabling nurse with knowledge of
Social Help services
68. BENEFITS
Help with self-measurements
Decrease documentation
workload of nurses
Communication channel
between Neuvola, mother,
mate, hospital and possibly
between health care units in
different cities and between
families
69. BENEFITS
Help with self-measurements
Decrease documentation
workload of nurses
Safe place for health &
pregnancy information
of the mother
Communication channel
between Neuvola, mother,
mate, hospital and possibly
between health care units in
different cities and between
families
70. BENEFITS
Help with self-measurements
Helps parents remember
appointments
Decrease documentation
workload of nurses
Safe place for health &
pregnancy information
of the mother
Communication channel
between Neuvola, mother,
mate, hospital and possibly
between health care units in
different cities and between
families
71. BENEFITS
Easy to find events,
places and services
for families
Help with self-measurements
Helps parents remember
appointments
Decrease documentation
workload of nurses
Safe place for health &
pregnancy information
of the mother
Communication channel
between Neuvola, mother,
mate, hospital and possibly
between health care units in
different cities and between
families
72. BENEFITS
Easy to find events,
places and services
for families
Relevant & credible
information about
pregnancy and child's
progress for parents
Help with self-measurements
Helps parents remember
appointments
Decrease documentation
workload of nurses
Safe place for health &
pregnancy information
of the mother
Communication channel
between Neuvola, mother,
mate, hospital and possibly
between health care units in
different cities and between
families