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Lawless-Gunn Resume

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Sarah Lawless-Gunn
Sarah Lawless-Gunn

Sarah Lawless-Gunn has 8 years of experience in project management and business analysis. She has a proven track record of managing large, complex projects on time and under budget. She is skilled in stakeholder management, communication, and leading global, matrixed teams to success.

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SARAH LAWLESS-GUNN Phone (937)546-0822 • E-mail sarahlfl@aol.com SUMMARY Results oriented business professional with 8 years of experience in project management and business analysis across multiple industries. Demonstrated history of success managing large scale strategic projects and global, matrixed teams. Proficient in stakeholder management and communication at all levels. Proven problem-solving abilities in fast paced environments, while simultaneously coordinating multiple schedules and projects. Energetic team player with excellent business communication, interpersonal and leadership skills, willing and able to elicit collaborative efforts across an organization. PROFESSIONAL EXPERIENCE GE Healthcare, (Contract with CompuCom) - ServiceNow Implementation Project Manager 07/2014 - Current  Lead the Healthcare ServiceNow configuration management database (CMDB) implementation, including data acquisition and migration  Manage multiple large scale software SDLC projects cohesively, complying with the Healthcare tollgate process and QMS  Responsible for validation activities and deliverables, including documentation, testing, and defect remediation  Direct co-located and offshore development and data administration teams, including employees and contractors  Plan and lead data acquisition and migration from 43 disparate data sources  Manage large scale budget of $1.55 million+ on time and on budget GE Healthcare, (Contract with CompuCom) - Technology Services Project Manager 07/2013 - 07/2014  Led Global Security team efforts as Scrum Master.  Executed the release and launch of the Security Risk Metric Dashboard  Coordinated application remediation and communications in support of the global OneAD program, migrating custom Healthcare domains to a single GE domain  Managed the Securonix infrastructure implementation, including 150+ server builds and configurations on time and on budget  Supported the Global Security team with software code releases for Oracle Identity Analytics (OIA) and myRESOURCES (IdM) GE Healthcare, (Contract with CompuCom) Global Compute Run Project Manager 04/2013 - 07/2013  Led obsolescent server identification and decommissioning, reducing customer costs by more than $25K annually  Facilitated the four phase implementation rollout of Oracle’s Ops Center.  Coordinated 24 projects for the Windows and Unix compute run teams, defining and establishing key deliverables, mapping out timelines, milestones, communications processes, and conducting question and answer sessions on a weekly basis.  Coordinated CISCO switch replacements saving the customer 30% average monthly in lease and maintenance costs. American Signal Corporation, Milwaukee, WI 05/2012 - 04/2013 Inside Internal Sales Support  Assisted in developing and implementing of a new global workflow processes to streamline and improve the product accuracy and turnaround time.  Managed and maintained the yearly marketing and promotions budget of more than a $250K.  Performed business analyst responsibilities by clarifying client requirements and business need to meet project objectives and customer timeline.  Identified, developed and deployed key metrics to drive the organization to higher levels of overall performance by solely produced and maintained a formal sales dashboard to analyzed YTD sales and forecasted potential revenue earnings; this provided the global wide company data analysis, created custom reports and graphs to monitor and track sales direction and companywide objectives.  Supported the management of ongoing vendor relationships, including preparation, collection, and transmission of new product and pricing communications. Virtual Benefits Administrator, Germantown, WI 10/2010 - 01/2012 Executive Marketing and Sales Coordinator Internal Financial Controls Project  Performed internal finance audits resulting in discovery of $300K in unbilled work.
 Established program and engineering controls to eliminate the creation of unbilled work resulting in a time saving of one hour per week per engineer. Customer Service / Account Management  Established and managed new RFP and RFI processes using SharePoint as the storage repository resulting in a reduction in the RFP turnaround time from 15 days to 1.5 days.  Managed the Business Contact Manager software with client updates, sale call notes, mass mail out, etc.  Developed and maintained a weekly client tracker used to document all open item tickets. Used a tracking database to eliminate four hours of engineering time per week from attending redundant weekly meetings.  Initiated and led bi-weekly meetings using OnTime software for quoting and updating Customer and internal change requests.  Established, developed, and maintained relationship with global contractors supporting internal IT efforts. Business Development Support / Marketing  Introduced usage of QR Codes, Google Analytics, and social media (Twitter, LinkedIn, etc.).  Refreshed and maintained tradeshow materials.  Used Photoshop and InDesign to develop new marketing mass blasts.  Initiated customer training database using Camtasia studio including training the trainers and designing of web demonstration for external use.  Hosted bi-weekly sales meetings and status of sales numbers.  Reviewed and updated employee manuals and create company manual and documentation needed to successfully complete the SAS70 audit  Developed administrative procedures including corporate expenses, accounting, purchasing, travel planning, shipping, and receiving resulting in a time saving of one hour per week for all administration personnel. Oasys, LLC, Franklin, WI 10/2009 - 10/2010 Team Lead of the Marketing and Sales Department New Business Development  During tenure, sales revenues experienced a +30% growth accomplished through face to face client sales meetings, trade shows, conferences, speaking engagements, up-selling through training.  Created sales and forecasting reports on a weekly and monthly basis.  Developed and managed a proposal template to support new and recurring business.  Managed product life cycle from cold call through contract award, product delivery, and follow-on-sales.  Conducted a ROI analysis upon completion of new product. Account Management  Provided customer service and support though the creation of monthly newsletters to increase company and client communication.  Maintained all social networking and marketing activities including LinkedIn, Facebook, and Twitter. Marketing  Created and maintained various communication and marketing documents.  Formed a fresh brand identity as presented in signage, online marketing, publicity, and trade shows.  Generated a yearly marketing communication plan divided into the quarterly goals. New Product Development  Successfully delivered the full lifecycle (project planning, development, and execution in formulating a strategic vision and providing tactical direction and implementation, installation, testing, transition, budgets, and costs for all new product development) of the Response to Intervention (RtI) product.  Met with external subject matter experts and clients to generate valid product requirements.  Conducted daily stand-up meetings with IT engineers to ensure successful performance against the schedule.  Maintained the project plans and tasks for concurrent project modules with overlapping project timelines and requirements. Financial Management  Priced and margin analysis, research into competitors pricing, created Excel templates that analyzed line item features, creating a rational and objective responses to RFP. FGS the Restoration Company (temporary contracted position), Madison, WI 04/2009 - 10/2009 Marketing Coordinator Marketing  Developed, designed newsletters and press releases. Updated the company website using Dreamweaver.  Expanded market share of new territories by utilizing trade shows, promotional events and programs, cold calls, warm calls, networking, and client face to face meetings. Used Staffing Soft to document and track all sales and marketing communications.  Researched and implemented direct marketing strategies.
Business Development Support  Responsible for new account acquisitions.  Managed company’s public relations, published weekly blogs, press releases, updated and managed the website, including management of third party vendors, Brookdale Senior Living (Temporary through Life Style Staffing), Milwaukee, WI 0720/08 - 11/2008 Human Resources Assistant Recruiting  Pre-screened healthcare and administrative support candidates.  Created and implemented new custom metric reports to analyze the total hiring timeline to include quality of candidates, the length of time required to interview, and the length of time the position was posted to be filled.  Created and developed a comprehensive new employee packet to ensure all HR forms, background checks, and insurance information were collected and properly filed in required amount of time. Managed background and reference checks on potential employees.  Used PeopleSoft for customer relationship management.  Assisted the VP of Recruiting and the Human Resources Department with scheduling and small projects. FASTSIGNS, Tampa, FL 12/2006-07/2008 Marketing and Promotions Specialist Customer Service / Account Management  Worked with 3rd party venders (from negotiation to management of all phases of production) to place promotional and sign orders for over 40 different clients simultaneously.  Completed all promotional invoice orders, purchasing POs, ordering supplies, etc. using QuickBooks. Sales and Marketing  Developed and built corporate business division, while working in both inside and outside sales, cold calling, warm calling, up sale, and networking provided sales quotes and estimates for new and repeat customers.  Exclusively responsible for managing the sales process, developed and implemented marketing and promotional strategies, preparing and presenting custom presentations to clients, contract negotiation, receiving signed approval, designing all of client’s graphic needs using: Photoshop, InDesign, and Corel and then managing 3rd party vendors (using ASI software) to complete client’s orders. Image Depot, Tampa, FL 04/2005-12/2006 Marketing and Outside Sales Coordinator Customer Service / Sales  Responsibilities included inside and outside sales, developed and created marketing and promotion strategies for various fortune 500 companies by providing sales quotes and estimates, supplying PowerPoint presentations for customer review.  Managed 4-6 outside sales representatives.  Managed accounts receivable and accounts payable.  Coordinated marketing, promotion events, and trade shows; organized and planned company events/outings. EDUCATION University of South Florida Bachelor of Arts - Communications, Tampa, FL Minor in Marketing and Leadership University of Wisconsin Platteville, Expected completion: August 2015 Masters of Science - Project Management Scrum Master Certified (SMC) - (Equivalent to the CSM certification) 2013 Currently pursuing PMP, Estimated completion: July 2015

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Lawless-Gunn Resume

  • 1. SARAH LAWLESS-GUNN Phone (937)546-0822 • E-mail sarahlfl@aol.com SUMMARY Results oriented business professional with 8 years of experience in project management and business analysis across multiple industries. Demonstrated history of success managing large scale strategic projects and global, matrixed teams. Proficient in stakeholder management and communication at all levels. Proven problem-solving abilities in fast paced environments, while simultaneously coordinating multiple schedules and projects. Energetic team player with excellent business communication, interpersonal and leadership skills, willing and able to elicit collaborative efforts across an organization. PROFESSIONAL EXPERIENCE GE Healthcare, (Contract with CompuCom) - ServiceNow Implementation Project Manager 07/2014 - Current  Lead the Healthcare ServiceNow configuration management database (CMDB) implementation, including data acquisition and migration  Manage multiple large scale software SDLC projects cohesively, complying with the Healthcare tollgate process and QMS  Responsible for validation activities and deliverables, including documentation, testing, and defect remediation  Direct co-located and offshore development and data administration teams, including employees and contractors  Plan and lead data acquisition and migration from 43 disparate data sources  Manage large scale budget of $1.55 million+ on time and on budget GE Healthcare, (Contract with CompuCom) - Technology Services Project Manager 07/2013 - 07/2014  Led Global Security team efforts as Scrum Master.  Executed the release and launch of the Security Risk Metric Dashboard  Coordinated application remediation and communications in support of the global OneAD program, migrating custom Healthcare domains to a single GE domain  Managed the Securonix infrastructure implementation, including 150+ server builds and configurations on time and on budget  Supported the Global Security team with software code releases for Oracle Identity Analytics (OIA) and myRESOURCES (IdM) GE Healthcare, (Contract with CompuCom) Global Compute Run Project Manager 04/2013 - 07/2013  Led obsolescent server identification and decommissioning, reducing customer costs by more than $25K annually  Facilitated the four phase implementation rollout of Oracle’s Ops Center.  Coordinated 24 projects for the Windows and Unix compute run teams, defining and establishing key deliverables, mapping out timelines, milestones, communications processes, and conducting question and answer sessions on a weekly basis.  Coordinated CISCO switch replacements saving the customer 30% average monthly in lease and maintenance costs. American Signal Corporation, Milwaukee, WI 05/2012 - 04/2013 Inside Internal Sales Support  Assisted in developing and implementing of a new global workflow processes to streamline and improve the product accuracy and turnaround time.  Managed and maintained the yearly marketing and promotions budget of more than a $250K.  Performed business analyst responsibilities by clarifying client requirements and business need to meet project objectives and customer timeline.  Identified, developed and deployed key metrics to drive the organization to higher levels of overall performance by solely produced and maintained a formal sales dashboard to analyzed YTD sales and forecasted potential revenue earnings; this provided the global wide company data analysis, created custom reports and graphs to monitor and track sales direction and companywide objectives.  Supported the management of ongoing vendor relationships, including preparation, collection, and transmission of new product and pricing communications. Virtual Benefits Administrator, Germantown, WI 10/2010 - 01/2012 Executive Marketing and Sales Coordinator Internal Financial Controls Project  Performed internal finance audits resulting in discovery of $300K in unbilled work.
  • 2.  Established program and engineering controls to eliminate the creation of unbilled work resulting in a time saving of one hour per week per engineer. Customer Service / Account Management  Established and managed new RFP and RFI processes using SharePoint as the storage repository resulting in a reduction in the RFP turnaround time from 15 days to 1.5 days.  Managed the Business Contact Manager software with client updates, sale call notes, mass mail out, etc.  Developed and maintained a weekly client tracker used to document all open item tickets. Used a tracking database to eliminate four hours of engineering time per week from attending redundant weekly meetings.  Initiated and led bi-weekly meetings using OnTime software for quoting and updating Customer and internal change requests.  Established, developed, and maintained relationship with global contractors supporting internal IT efforts. Business Development Support / Marketing  Introduced usage of QR Codes, Google Analytics, and social media (Twitter, LinkedIn, etc.).  Refreshed and maintained tradeshow materials.  Used Photoshop and InDesign to develop new marketing mass blasts.  Initiated customer training database using Camtasia studio including training the trainers and designing of web demonstration for external use.  Hosted bi-weekly sales meetings and status of sales numbers.  Reviewed and updated employee manuals and create company manual and documentation needed to successfully complete the SAS70 audit  Developed administrative procedures including corporate expenses, accounting, purchasing, travel planning, shipping, and receiving resulting in a time saving of one hour per week for all administration personnel. Oasys, LLC, Franklin, WI 10/2009 - 10/2010 Team Lead of the Marketing and Sales Department New Business Development  During tenure, sales revenues experienced a +30% growth accomplished through face to face client sales meetings, trade shows, conferences, speaking engagements, up-selling through training.  Created sales and forecasting reports on a weekly and monthly basis.  Developed and managed a proposal template to support new and recurring business.  Managed product life cycle from cold call through contract award, product delivery, and follow-on-sales.  Conducted a ROI analysis upon completion of new product. Account Management  Provided customer service and support though the creation of monthly newsletters to increase company and client communication.  Maintained all social networking and marketing activities including LinkedIn, Facebook, and Twitter. Marketing  Created and maintained various communication and marketing documents.  Formed a fresh brand identity as presented in signage, online marketing, publicity, and trade shows.  Generated a yearly marketing communication plan divided into the quarterly goals. New Product Development  Successfully delivered the full lifecycle (project planning, development, and execution in formulating a strategic vision and providing tactical direction and implementation, installation, testing, transition, budgets, and costs for all new product development) of the Response to Intervention (RtI) product.  Met with external subject matter experts and clients to generate valid product requirements.  Conducted daily stand-up meetings with IT engineers to ensure successful performance against the schedule.  Maintained the project plans and tasks for concurrent project modules with overlapping project timelines and requirements. Financial Management  Priced and margin analysis, research into competitors pricing, created Excel templates that analyzed line item features, creating a rational and objective responses to RFP. FGS the Restoration Company (temporary contracted position), Madison, WI 04/2009 - 10/2009 Marketing Coordinator Marketing  Developed, designed newsletters and press releases. Updated the company website using Dreamweaver.  Expanded market share of new territories by utilizing trade shows, promotional events and programs, cold calls, warm calls, networking, and client face to face meetings. Used Staffing Soft to document and track all sales and marketing communications.  Researched and implemented direct marketing strategies.
  • 3. Business Development Support  Responsible for new account acquisitions.  Managed company’s public relations, published weekly blogs, press releases, updated and managed the website, including management of third party vendors, Brookdale Senior Living (Temporary through Life Style Staffing), Milwaukee, WI 0720/08 - 11/2008 Human Resources Assistant Recruiting  Pre-screened healthcare and administrative support candidates.  Created and implemented new custom metric reports to analyze the total hiring timeline to include quality of candidates, the length of time required to interview, and the length of time the position was posted to be filled.  Created and developed a comprehensive new employee packet to ensure all HR forms, background checks, and insurance information were collected and properly filed in required amount of time. Managed background and reference checks on potential employees.  Used PeopleSoft for customer relationship management.  Assisted the VP of Recruiting and the Human Resources Department with scheduling and small projects. FASTSIGNS, Tampa, FL 12/2006-07/2008 Marketing and Promotions Specialist Customer Service / Account Management  Worked with 3rd party venders (from negotiation to management of all phases of production) to place promotional and sign orders for over 40 different clients simultaneously.  Completed all promotional invoice orders, purchasing POs, ordering supplies, etc. using QuickBooks. Sales and Marketing  Developed and built corporate business division, while working in both inside and outside sales, cold calling, warm calling, up sale, and networking provided sales quotes and estimates for new and repeat customers.  Exclusively responsible for managing the sales process, developed and implemented marketing and promotional strategies, preparing and presenting custom presentations to clients, contract negotiation, receiving signed approval, designing all of client’s graphic needs using: Photoshop, InDesign, and Corel and then managing 3rd party vendors (using ASI software) to complete client’s orders. Image Depot, Tampa, FL 04/2005-12/2006 Marketing and Outside Sales Coordinator Customer Service / Sales  Responsibilities included inside and outside sales, developed and created marketing and promotion strategies for various fortune 500 companies by providing sales quotes and estimates, supplying PowerPoint presentations for customer review.  Managed 4-6 outside sales representatives.  Managed accounts receivable and accounts payable.  Coordinated marketing, promotion events, and trade shows; organized and planned company events/outings. EDUCATION University of South Florida Bachelor of Arts - Communications, Tampa, FL Minor in Marketing and Leadership University of Wisconsin Platteville, Expected completion: August 2015 Masters of Science - Project Management Scrum Master Certified (SMC) - (Equivalent to the CSM certification) 2013 Currently pursuing PMP, Estimated completion: July 2015