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Leadership and Social Media
Charlene Li, Founder & Analyst, Altimeter Group
@charleneli | charlene@altimetergroup.com




January 31, 2013 | ACSA
Leadership and Social Media in Education
Leadership and Social Media in Education
Leadership and Social Media in Education
Leadership and Social Media in Education
“Landing at night – it just
        fills you with
        terror…Every flight is
        almost as if you die a
        little death.”
             - Lt. Luis Delgardo
                   “Top Gun”



    L
    t
6   .
The ability to
   give up the need to
      be in control
      and still be in
        command




© 2011 Altimeter Group
Open Leadership


Having the confidence and
humility to give up the need
to be in control, while
inspiring commitment from
people to accomplish goals
STRATEGY

ORGANIZATION

PREPARATION
Leadership and Social Media in Education
Leadership and Social Media in Education
© 2011 Altimeter Group
Social is About
RELATIONSHIPS
Superintendent Devin Vodicka at Vista USD
 uses social media to develop a relationship




“Existing communication
methods were very
antiquated. I wanted a
way to communicate
faster and in a more
interactive way.”
Getting a Relationship Started at Vista USD
Getting a Relationship Started at Vista USD
Getting a Relationship Started at Vista USD
Four Categories of Social Initiatives


                              Dialog


       Learn                 Support


                             Innovate
Four Categories of Social Initiatives


                              Dialog


       Learn                 Support


                             Innovate
Learn with Monitoring Tools




                         What if everyone in
                         your district could
                         listen….and learn?
After the Newtown tragedy, Vista launched a safety
survey on social media AND traditional channels
Four Categories of Social Initiatives


                              Dialog


       Learn                 Support


                             Innovate
Dialog Begins With Talking


 “We are under so much scrutiny. I’ve
 had to create a social presence to
 have a voice.”

 Chris Adams
 Superintendent, Coast Unified School District
“We want to be able
to communicate
with our
constituents.”

“It’s great for our
district to get our
message out there,
what we’re doing.”


Superintendent Chris
Adams and Henry
Danielson
Coast Unified School
District
“It’s important that
we use social
media. All kids are
using it. It propels
them into working
workforce.”

Henry Danielson
IT Director
Coast Unified School District
Coast USD’s
superintendent and
10 administrators
manage social
media with help
from interns at a
local college.
Coast USD administrators use Twitter for
networking and best practice sharing
Four Categories of Social Initiatives


                              Dialog


       Learn                 Support


                             Innovate
29




Chicago Teacher’s Union organized on social media to
influence opinion. Could social media benefit schools
and parents too?
30
District Facebook page provides support for
parents in need of assistance.
… As does
its Twitter
account.




31
After the tragedy of Newtown…




3
Hastings School
     District in
     Nebraska
     shares
     suggestions on
     how parents can
     talk to children
     about their
     fears, on
     Facebook.

33
Portland, Maine Public Schools shares 5-
minute video to help parents deal with
aftermath – district social worker explains
importance of listening and looking for
changes in children’s behavior
Nixa Schools in Missouri directs parents to mental
    health resources for children – sparking further
    conversation




3
Four Categories of Social Initiatives


                              Dialog


       Learn                 Support


                             Innovate
Innovation Day @Vista USD #vusdbb
STRATEGY

ORGANIZATION

PREPARATION
Culture and Leadership are the      39




Lynchpins of Social Media Success




    Authenticity    Transparency
40



Practice Everyday Transparency
FedEx’s Response
                               • Less than 48 hour
                                 turnaround
                               • Textbook responses
                               • But clinical, not human




  Opportunity: Build trust with every day transparency
Have The Courage
to Take the Leap
Training Develops Judgment -- and the
Confidence to Use Social Media




What you                                     What you
            Judgment is needed in between
should do                                   shouldn’t do
Content Tips from Superintendents

1.   Have a district-wide social media policy
2.   Find social media savvy administrators
3.   Recycle sharable content
4.   Update in real-time
5.   Use tools like Hootsuite or Buffer
45



Discipline and Process are Crucial




               Source: “H&R Block’s Response Process” David Armano, Edelman 2010
STRATEGY

LEADERSHIP

PREPARATION
#1 Align Social with Key Strategic Goals

                         Examine your 2012 &
                         2013 goals


                         Pick ones where social
                         will have
                         significant impact


                         Then double down


47
#2 Ask the Right Questions About Value



           “We tend to overvalue the things we can
           measure, and undervalue the things we
           cannot.”

                 - John Hayes, CMO of American Express
#3 Create a Culture of Sharing
#4 Master the Art of Failure



                     No relationships are perfect
                     Google’s mantra:
                          “Fail fast, fail smart”
51



    Create Sandbox Covenants




© 211 Altimeter Group
Social is About
RELATIONSHIPS
© 2012 Altimeter Group

More Related Content

Leadership and Social Media in Education

Editor's Notes

  1. http://www.schoolleadership20.com/forum/topics/district-uses-social-media-to-communicate-with-parentsSuperintendent Devin Vodickatook over Vista unified district (in northern San Diego County) in July 2012.One of his first moves was to recommend a policy that dictates how educators and administrators should use social media sites.Since then, the number of district officials using the sites to communicate with the public has exploded.From interview: In 2 months, we went from 0 schools to ¾ of schools on social media. We created the policy, and told schools – follow the policy, and we’ll support you.
  2. http://vistaunified.blogspot.com/This was his first post.
  3. http://vistaunified.blogspot.com/His second post was a short Google 3 question survey he embedded – asking the community for feedback. He received 113 comments from the community, and shared some insights through a word cloud in his fourth post.
  4. http://vistaunified.blogspot.com/His third post was a YouTube video he created to introduce himself. From interview: “I was astonished with the number of hits I was getting on it as I was transitioning into this new role.There was a great appetite from the community to use these resources.”
  5. http://vistaunified.blogspot.com/2012/12/safety-concerns-form-for.htmlFrom interview: “After shooting in Newtown, we streamlined a process for people to give us input. We used Google docs, made a form embed in blog, tweeted it, distributed through traditional channels. We’ve got quite a few suggestions on how to improve that safety process. Anything that was concern. It really revealed to us where the needs were most prevalent. 82 comments.”
  6. No specific example provided, but I thought this was another interesting insight that a lot of Sups may be able to relate to.
  7. This is the first of 4 slides that demonstrate use cases:Professional networkingCommunicate with constituentsModel for student involvementAdvocacy
  8. Coast is a better example of a school using social media in the classroom than to communicate with the external community. But I thought you could say administrators are setting an example as students are already using social media. 3 examples you might want to bring up.Pic 1: From interview: “We found Final Cut King, he came to middle school - did presentation on YouTube”Pic 3: They use Edmoto – looks like Facebook but private. Closed garden for students, parents have access through child accounts, they can see what their students, at my site all teachers and students use itPic 2: From interview: “Because we’re 1-1 with iPads we have an outstanding after school program. Students are creating professional quality content by the end of 8th grade. Preparing kids for the real world
  9. @coastusd: Twitter account at Coast Unified Obtained approval from school board Approx 10 administrators have access and can post on behalf of the district Applied for 2 interns from local college to write communications plan, manage Twitter, website, video creation
  10. https://twitter.com/mrcalandrohttps://twitter.com/casupt
  11. http://www.dailydot.com/news/chicago-teachers-strike-social-media/http://schoolsofthought.blogs.cnn.com/2012/09/11/my-view-a-parents-take-on-the-cps-teachers-strike/“We've been training members for months during the contract campaign,” Shibata said. “We know that the mainstream media would portray a skewed version of the campaign so we empowered members to become citizen journalists. They're finding each other and making connections from school to school.”The CTU Facebook page has almost 38,000 likes, with 20,000 new since the strike began. The union also has a Twitter account with more than 7,000 followers, a Flickr account for photosharing, a Vimeo account with 34 videos, and a YouTube channel with 108 subscribers and more than 100,000 views. The union developed a video especially to be shared by and between members, called “Chicago Teachers Union vs. Astroturf Billionaires,” which has been viewed more than 21,000 times.
  12. http://www.facebook.com/chicagopublicschools3779 Likes as of Dec 21.Chicago Public Schools is dedicated to providing a world-class education for every child in every Chicago neighborhood. We are the nation’s third-largest school system, with 675 schools serving more than 400,000 students throughout the city.
  13. http://mashable.com/2012/12/14/parents-social-media-crisis/
  14. http://www.facebook.com/hastingspublic/posts/570078526351025A preschool through twelfth grade public school serving approximately 3,500+ resident students from birth until age 21. This "Class III" district consists of six elementary buildings, one middle school building, and one senior high building.December 14, 2012Dear Parents and Guardians: Today’s sad news regarding events in Connecticut may raise questions of concern from our children. Young children need to feel that the world is a secure and predictable place. Many typical childhood fears resurface or become heightened when they hear about tragic events.The following suggestions may be helpful for parents and guardians to use when talking with children about their fears.• Model a positive attitude. Children take their cues from adults. While acknowledging trauma, focus on helping your child develop compassion, strength, and a sense that they have control over life’s challenges.• Use the “three C’s” in dealing with fears – communication, control, and compassion. Communicate with your child about their feelings, help them gain control over their feelings, and always show compassion.• Try not to overreact in regard to the event in front of your child. This can cause more anxiety. Reduce the amount of TV they watch in regard to the event. • Never say a fear is silly. It is very real to your child. When a child is afraid, they need to feel that those around them will help and protect them.• Encourage, but don’t force communication. In a calm manner, talk about your own feelings. Language gives a sense of control, so put words to your child’s fears. Let them know that they can always come to you. Our school counselor and others will be available to assist any child who needs to talk about today’s events this coming week and beyond. Please reassure your child that his or her school has plans in place to protect them and for emergencies. Sincerely,HASTINGS PUBLIC SCHOOLSCraig KautzSuperintendent
  15. http://www.theforecaster.net/news/print/2012/12/18/portland-schools-offer-counseling-video/145859http://www.youtube.com/watch?v=HaA4bOW17l4&feature=youtu.bePORTLAND — In the wake of the Newtown, Conn., school shooting, the School Department has created a video to help parents and students deal with the aftermath of the tragedy.In the video, Sophie Payson, a social worker in the district, explains the importance of listening to children and looking for any changes in their behavior. She says that with coverage of the shooting dominating the news, it may be difficult for children to escape and any emotions they experience are "normal."
  16. http://www.facebook.com/nixapublicschools/posts/121879634642684Nixa, Missouri
  17. I removed content on challenges, pasted here in case you want:Communicating with parents:“It’s a balancing act of how many time and energy we want to put in. Our parents aren’t as social media savvy yet.”Access:“In the school system, Facebook is blocked because of inappropriate access.”Resources:“It’s really easy to jump in, and create a profile. But if someone is not there to monitor it, you can get flamed.”
  18. http://www.slideshare.net/zenaweist/hrblockresponseprocess
  19. Define how open well.