Leadership and the art of receiving feedback
- 1. Feedback and how to RECEIVE it Eric De Pooter
- 2. Feedback and how to receive it Definition Receiving= skill to develop Receiving vs accepting Too much ? Direct indirect official unofficial direct indirect clear unclear (non)verbal Advantages (Inner )development •Trust •Relationships •Output and results Development Lead by example Resistance •Who What How Where Why When Pull vs push Work on me first Feedback culture Difficult Receivers can’t receive givers can ‘t give Love Hate Fear learn vs accept me as I am Skills • Self confidence? • Assertiveness? • Trust? • Self efficacy Coaching Recognition Evaluation
- 3. 3 ? Our reactions Unknown What to do with info Honest intention Used against us Pain Trauma Rejection Guilt
- 4. 4 Content: unfair, not helpful, untrue Relationship: lack of trust, integrity, compentence Me: me, myself and I endangered TRIGGERS
- 6. Content 6 Where does it come from Expectations Understanding Content
- 8. What are characteristics of the person you would accept every feedback of? 8
- 10. Me, myself and I Personality differences In giving & receiving feedback
- 11. “No big deal” Hate feedback “We’ll see” Recovery from negative Duration of positive Low High High
- 12. 12
- 14. 14 Compassion
- 15. 15
- 16. 16 Self efficacy vs self confidence
- 17. Some basics Do • Mind your emotions • Listen and shut up • Ask for examples • Summarize and check • Ask for suggestions • Thank • Say what you will (not) do Do not • Do not interrupt • Do not get defensive • No “yes but…” • Do not accept everything just like that 17
- 18. Act... like in ACTION Know yourself & your feedback reaction pattern Prepare & exercise Ask support
- 19. Have a good life! Eric De Pooter