Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Presented by Elizabeth Chase Webinar registration page (to attend live or view recording): https://info.kainexus.com/continuous-improvement/lean-from-theory-to-practice/webinar/signup Join us for a look at how one library’s practice of Lean introduced a city to its benefits and informed the design of the 5th largest public library in Texas, a 158,000-square-foot library (in a repurposed rocket factory). Covering everything from creating a Lean training curriculum to specific examples of applied Lean fundamentals – with a detour into Vaccine site administration – this webinar has something for everyone interested in continuous improvement and/or libraries. Attendees will be able to ask as many questions that dive into specific details as time allows. Elizabeth Chase is the Material Services Manager for the Frisco Public Library. Elizabeth began her career with the City of Frisco in 2003. Before taking her current position, her roles at the Library included Adult Services Reference Librarian, Cataloger, and Senior Librarian. In the category of “other duties as assigned,” Elizabeth is a member of the Frisco Lean Team Steering Committee, which develops and implements Lean certification for City employees. Her primary role is teaching a 4-hour Lean fundamentals class to employees throughout the City and celebrating the improvements made as a result.
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
- 1. Lean: From Theory to Practice One City’s (and Library’s Lean Story… Abridged) Hosted by Host: Mark Graban Senior Advisor, KaiNexus Mark@KaiNexus.com Presenter: Elizabeth Chase Material Services Manager Frisco Public Library EChase@friscotexas.gov
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- 4. About Elizabeth Chase • Started with City of Frisco 2003 • Roles have included: • Adult Services Reference Librarian • Cataloger • Senior Librarian • Member of the Frisco Lean Team Steering Committee • Teaches Lean class for the City
- 5. Lean: From Theory to Practice One City’s (and Library’s) Lean Story… Abridged
- 6. 2013
- 8. Lean Tools Tools Balloon Diagram Video L e a n L i b r a r y First Touch Rule First Touch Peak Load Management Flow Diagram Flow Chart Lean Library Learning
- 9. Reduce Batch Size Reduce Batch Size
- 10. Keep Score (aka Track Data)
- 13. 2017
- 14. Bronze Certification Class Outline • What? • Two Pillars • Continuous Improvement • Respect for People • Definition • Why? • Ease • Core Values • How? • 8 Wastes • Process Thinking • Tools • PDCA • 5S • Process Maps • Standard Work Document • A3 Forms Practice
- 15. FIFO Cards & Dry Erase Markers
- 16. Statistics: October 2017 – February 2020 • 788 attended Bronze class • 684 completed Bronze project • 87% completion rate • 1 Silver project completed
- 17. Frisco Vaccine Hub Timeline January 4, 2021 – The Idea from Above February 2, 2021 – Toyota (TSSC) joins the Frisco Team February 3, 2021 – Open for Business April 15, 2021 - Last day of Operation
- 19. Lessons Learned during a Global Pandemic • Just in Time Thinking • Standard lot sizes • Clear production signals • FIFO • Production equals demand • Eliminate Non-Value Added Work • Standard in process stock • 5S • Work instruction • Create Simple Flow • Visual management • FIFO Stuck to the Basics
- 20. Lessons Learned during a Global Pandemic Dedicated, Invested Workforce
- 21. Lessons Learned during a Global Pandemic City of Frisco • Outstanding Customer Service • Operational Excellence Toyota Production System • Respect for People • Customer first • High quality • Short lead time Different Language, Shared Values
- 22. Lessons Learned during a Global Pandemic Mission Before Egos
- 24. 2023
- 25. Building Lean into Library Design – Flexibility Everything on Wheels
- 26. Building Lean into Library Design – Flexibility Power Everywhere
- 27. Building Lean into Library Design – Flexibility Power Everywhere
- 28. Building Lean into Library Design – Process Thinking Collections Layout for Reshelving
- 29. Building Lean into Library Design – Process Thinking Collection Organization for Guests
- 30. Building Lean into Library Design – Process Thinking Collection Organization for Staff Sorting & Shelving Rules 1. Alphabetical 2. Nothing comes before something 1. Call numbers with a blank subdivision line come before books with a subdivision 3. Numerals come before letters 1. 100 comes before ABSOLUTE
- 31. Building Lean into Library Design – Process Thinking MakerSpace Equipment Maintenance SWI
- 32. Building Lean into Library Design – Process Thinking Software for Managing Access to Reserved Rooms
- 33. Building Lean into Library Design – Process Thinking Glass-Fronted Rooms for Safety and Clearing the Building
- 34. Building Lean into Library Design – Process Thinking Sightlines for Safety and Clearing the Building
- 35. Building Lean into Library Design – Process Thinking Sightlines for Safety and Clearing the Building
- 36. Building Lean into Library Design – Creating Flow AMH (Automated Materials Handling)
- 37. Building Lean into Library Design – Creating Flow Creating Flow with Automatic Staff Doors
- 38. Building Lean into Library Design – Creating Flow Creating Flow with the Drive Through
- 40. Building Lean into Library Design – 8 Wastes Over Production, Excess Inventory, Defects > Shared Office Supplies Storage
- 41. Building Lean into Library Design – 8 Wastes Over Processing > Digital Marketing
- 42. Building Lean into Library Design – 8 Wastes Wasted Motion, Transportation > Walkie-talkies for Communication
- 43. Building Lean into Library Design – 8 Wastes Waiting Time > Issuing Library Cards
- 44. And they improved continually ever after…
- 46. Register or get notified of future webinars: www.KaiNexus.com/webinars NEXT WEBINAR: Enterprise Excellence is Inclusive Excellence May 30 — 1 pm ET
- 48. The KaiNexus Podcast • www.KaiNexus.com/podcasts • Subscribe via: • Apple Podcasts • Google Podcasts • Overcast • Spotify • Other apps & services
- 49. Q&A • Web: • www.kainexus.com • blog.kainexus.com – Webinars on Demand: • www.kainexus.com/webinars • Social Media: • www.linkedin.com/company/kainexus • www.facebook.com/kainexus Host: Mark Graban Senior Advisor, KaiNexus Mark@KaiNexus.com Presenter: Elizabeth Chase Material Services Manager Frisco Public Library EChase@friscotexas.gov