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Tapio Nissilä 
Kaj Storbacka 
Lean Sales 
More sales with less selling 
Talent Vectia Publication Series 
(TVPS 2013:1) 
Sales is dead 
– long live sales! 
During the last five decades, production pro-cesses 
have undergone dramatic improve-ments 
in terms of productivity, effectiveness, 
quality and cost. This has been achieved with 
the help of simple principles, such as work 
flow standardisation, specialisation, central-ised 
scheduling and automation. 
In sales, applying these principles is still 
in its dawning. Developing a professional 
B-2-B sales organisation is both difficult and 
people-dependent. We believe that even sales 
processes can be modelled and streamlined. 
We believe that delivering value – and com-municating 
it – to the customer systematically 
brings significant results. 
This book is based on 20 case studies of 
applying lean sales in Finnish and global 
companies. It also includes five stories about 
creating winning sales cultures. They all have 
one thing in common: bringing lean into 
sales. The benefits are obvious – more sales 
with less selling. 
Lean Sales More sales with less selling Tapio Nissilä  Kaj Storbacka 
ISBN 978-952-9590-02-5 
*9789529590025* 
Visual Identity 
Design: Ilmo Valtonen 2012 
Visual Identity 
Design: Ilmo Valtonen 2012 
About the authors 
Kaj Storbacka is one 
of the global forerun-ners 
in the field of de-veloping 
customer ori-ented 
business models. 
He has thirty years of 
experience as a strate-gy 
consultant to major 
European companies 
– in finance, media, travel, retail, utility, 
manufacturing and telecommunications. 
Kaj is currently Professor of Marketing 
at the University of Auckland Business 
School in New Zealand, and has previous-ly 
held professor chairs at Hanken School 
of Economics in Finland and at Nyenrode 
Business Universiteit in the Netherlands. 
He is a frequent speaker at internal sem-inars 
for major global corporations, at 
Executive MBA programs and leading 
management development institutions in 
Europe, Asia and the US. 
Tapio Nissilä is a man-aging 
consultant focus-ing 
on sales management 
system design, strategy 
implementation in sales 
and complex transforma-tions 
of sales organisa-tions 
in B2B businesses. 
Tapio’s point of view on sales is fact-based 
and analytical, customer-oriented 
and strategic. Tapio has been at Talent Vec-tia 
since 2008, and previously worked as 
entrepreneur, business unit manager, man-agement 
consultant and in international 
sales positions at PwC Consulting and IBM. 
Talent Vectia is the best renewal part-ner 
for its clients. Thought leadership 
and advanced methods yield results and 
create a foundation for clients’ future 
success. Successful development pro-jects 
result in success stories, growth 
companies, shareholder value and jobs, 
as well as world-class practices in the 
public sector. They create organisations 
that are role models. 
Talent Vectia is a highly regarded profes-sional 
consulting and training company. 
Our competence is based on exceptionally 
solid experience and research. Strategy, 
customer experience, solution business, 
operational efficiency and the develop-ment 
of leadership are all part of the 
company’s core competence. We believe 
in the characteristics of Nordic leadership 
and make use of them in our development 
work. The basis of our thought leadership 
is researched information and extensive 
publishing activity.
Lean Sales book cover

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Lean Sales book cover

  • 1. Tapio Nissilä Kaj Storbacka Lean Sales More sales with less selling Talent Vectia Publication Series (TVPS 2013:1) Sales is dead – long live sales! During the last five decades, production pro-cesses have undergone dramatic improve-ments in terms of productivity, effectiveness, quality and cost. This has been achieved with the help of simple principles, such as work flow standardisation, specialisation, central-ised scheduling and automation. In sales, applying these principles is still in its dawning. Developing a professional B-2-B sales organisation is both difficult and people-dependent. We believe that even sales processes can be modelled and streamlined. We believe that delivering value – and com-municating it – to the customer systematically brings significant results. This book is based on 20 case studies of applying lean sales in Finnish and global companies. It also includes five stories about creating winning sales cultures. They all have one thing in common: bringing lean into sales. The benefits are obvious – more sales with less selling. Lean Sales More sales with less selling Tapio Nissilä  Kaj Storbacka ISBN 978-952-9590-02-5 *9789529590025* Visual Identity Design: Ilmo Valtonen 2012 Visual Identity Design: Ilmo Valtonen 2012 About the authors Kaj Storbacka is one of the global forerun-ners in the field of de-veloping customer ori-ented business models. He has thirty years of experience as a strate-gy consultant to major European companies – in finance, media, travel, retail, utility, manufacturing and telecommunications. Kaj is currently Professor of Marketing at the University of Auckland Business School in New Zealand, and has previous-ly held professor chairs at Hanken School of Economics in Finland and at Nyenrode Business Universiteit in the Netherlands. He is a frequent speaker at internal sem-inars for major global corporations, at Executive MBA programs and leading management development institutions in Europe, Asia and the US. Tapio Nissilä is a man-aging consultant focus-ing on sales management system design, strategy implementation in sales and complex transforma-tions of sales organisa-tions in B2B businesses. Tapio’s point of view on sales is fact-based and analytical, customer-oriented and strategic. Tapio has been at Talent Vec-tia since 2008, and previously worked as entrepreneur, business unit manager, man-agement consultant and in international sales positions at PwC Consulting and IBM. Talent Vectia is the best renewal part-ner for its clients. Thought leadership and advanced methods yield results and create a foundation for clients’ future success. Successful development pro-jects result in success stories, growth companies, shareholder value and jobs, as well as world-class practices in the public sector. They create organisations that are role models. Talent Vectia is a highly regarded profes-sional consulting and training company. Our competence is based on exceptionally solid experience and research. Strategy, customer experience, solution business, operational efficiency and the develop-ment of leadership are all part of the company’s core competence. We believe in the characteristics of Nordic leadership and make use of them in our development work. The basis of our thought leadership is researched information and extensive publishing activity.