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Lean Six Signa for Higher Education

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The document discusses Lean Six Sigma and how it can be applied for process improvement. It describes Lean Six Sigma as focusing on eliminating waste and reducing variation. Three alternative formats are presented for process improvement projects: consulting and problem solving using DMAIC methodology, hands-on training and consulting using DMAIC, and a blended learning approach combining e-learning and on-site instruction. Overall objectives are to analyze data, apply improvement tools and methodology, and establish continuous improvement systems.

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Lean Six Sigma For Higher Education © Performance Innovation Norma Simons Performance Innovation LLC norma@performance-innovation.com www.performance-innovation.com

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About Performance Innovation The core training and consulting work of Performance Innovation is led by a team of seasoned experts. We apply an innovative approach that is based on aligning our training to your unique processes and industry best practices. Our strengths in application of state of the art training and business operating system metrics are multiplied by knowledge of our team members in a wide range of industry segments. Our aim is to work side-by-side with our clients to create an essential change, then to leave you with the skills and tools to continuously strengthen and improve on the achievements over time. © Performance Innovation

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Lean and Six Sigma Lean and Six Sigma are complementary in nature and, if performed properly, represent a long-term business initiative that can produce unprecedented results. 1. Lean focuses on eliminating non-value added steps and activities in a process 1. Six Sigma focuses on reducing variation from the remaining value-added steps 2. Lean makes sure we are working on the right activities 2. Six Sigma makes sure we are doing the right things right the very first time 3. Lean defines and establishes the value flow as pulled by the customer 3. Six Sigma makes the value flow smoothly without interruption © Performance Innovation

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Lean Six Sigma Not Just for Manufacturing “Service operations now comprise more than 80% of the GDP in the United States….Even within manufacturing companies, its common to have only 20% of product prices driven by direct manufacturing labor- the other 80% comes from the costs designed into the product or costs associated with support functions” Michael George, Lean Six Sigma for Service © Performance Innovation

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Objectives of Performance Improvement Modules © Performance Innovation

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Alternative Formats 1. Consulting and Problem Solving The consulting team will work in conjunction with several on-site groups using the DMAIC model to resolve the problem 2. Hands-on Training and Consulting The consulting team will provide on-site training, consulting and coaching around the problem 3. Blended Learning A team of individuals will learning the concepts of Lean Six Sigma using e-learning, webinars, on-site instruction and coaching. © Performance Innovation

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Consulting and Problem Solving The work of the consulting team will focus on solving the problem with support from internal staff. The team will use the tools of Lean Six Sigma and follow the methodology of Define Measure Analyze, Improve, Control (DMAIC) to resolve the issue. Before the start of the project the team will discuss and agree on measureable deliverables. At the end of each phase of the project, the consulting team will present a documented report to management. The consulting team will be responsible for training personnel at the conclusion of the project and establish systems that can sustain the improvement. © Performance Innovation

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Hands-on Training & Consulting This option will involve: •Problem Selection ( understanding the scope of the problem) •Establishing a training schedule (1 or 2 days per month). •Providing training as outlined •Hands-on consulting and coaching around the project using the DMAIC model •Phase reviews •Sign-off © Performance Innovation

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Program Outline • • • • • • • • Project Selection Day 1: Introduction & Define Day 2-3: Define & Measure Day 4: Measure Day 5: Analyze Day 6: Improve Day 7: Control Day 8: Presentation © Performance Innovation 9

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Overall Course Objectives • Discuss the overall concepts of Lean Six Sigma • Develop method for selecting appropriate projects • Analyze data to make decisions • Apply the DMAIC process to action projects • Utilize tools for process improvement and process design • Develop a methodology for continuous improvement • Develop a format for documenting continuous improvement, process and project results © Performance Innovation 10

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Lean Six Sigma Program Summary © Performance Innovation 11

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Blended Learning • Innovative way to present training material • High quality e-Learning content – Uses class time to focus on critical “hands-on” learning areas – Safe environment where students can try-out skills – Class time used for coaching, mentoring and teaching custom content – Information presented in portions with time to absorb the ideas © Performance Innovation

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Components of the Blended Learning Solution Each component can be customized depending on the industry and the organization © Performance Innovation

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Blend the e-Modules with ‘Live’ Classes © Performance Innovation

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Sample of e-Learning Portal © Performance Innovation

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LSS Executive Example Training Plan © Performance Innovation

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LSS Project Team (Green Belt) DRAFT Training Plan © Performance Innovation

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Quality Tools Online © Performance Innovation

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Contact Information For more information contact: Norma Simons Performance Innovation LLC norma@performance-innovation.com 800 682 6640 © Performance Innovation

More Related Content

Lean Six Signa for Higher Education

  • 1. Lean Six Sigma For Higher Education © Performance Innovation Norma Simons Performance Innovation LLC norma@performance-innovation.com www.performance-innovation.com
  • 2. About Performance Innovation The core training and consulting work of Performance Innovation is led by a team of seasoned experts. We apply an innovative approach that is based on aligning our training to your unique processes and industry best practices. Our strengths in application of state of the art training and business operating system metrics are multiplied by knowledge of our team members in a wide range of industry segments. Our aim is to work side-by-side with our clients to create an essential change, then to leave you with the skills and tools to continuously strengthen and improve on the achievements over time. © Performance Innovation
  • 3. Lean and Six Sigma Lean and Six Sigma are complementary in nature and, if performed properly, represent a long-term business initiative that can produce unprecedented results. 1. Lean focuses on eliminating non-value added steps and activities in a process 1. Six Sigma focuses on reducing variation from the remaining value-added steps 2. Lean makes sure we are working on the right activities 2. Six Sigma makes sure we are doing the right things right the very first time 3. Lean defines and establishes the value flow as pulled by the customer 3. Six Sigma makes the value flow smoothly without interruption © Performance Innovation
  • 4. Lean Six Sigma Not Just for Manufacturing “Service operations now comprise more than 80% of the GDP in the United States….Even within manufacturing companies, its common to have only 20% of product prices driven by direct manufacturing labor- the other 80% comes from the costs designed into the product or costs associated with support functions” Michael George, Lean Six Sigma for Service © Performance Innovation
  • 5. Objectives of Performance Improvement Modules © Performance Innovation
  • 6. Alternative Formats 1. Consulting and Problem Solving The consulting team will work in conjunction with several on-site groups using the DMAIC model to resolve the problem 2. Hands-on Training and Consulting The consulting team will provide on-site training, consulting and coaching around the problem 3. Blended Learning A team of individuals will learning the concepts of Lean Six Sigma using e-learning, webinars, on-site instruction and coaching. © Performance Innovation
  • 7. Consulting and Problem Solving The work of the consulting team will focus on solving the problem with support from internal staff. The team will use the tools of Lean Six Sigma and follow the methodology of Define Measure Analyze, Improve, Control (DMAIC) to resolve the issue. Before the start of the project the team will discuss and agree on measureable deliverables. At the end of each phase of the project, the consulting team will present a documented report to management. The consulting team will be responsible for training personnel at the conclusion of the project and establish systems that can sustain the improvement. © Performance Innovation
  • 8. Hands-on Training & Consulting This option will involve: •Problem Selection ( understanding the scope of the problem) •Establishing a training schedule (1 or 2 days per month). •Providing training as outlined •Hands-on consulting and coaching around the project using the DMAIC model •Phase reviews •Sign-off © Performance Innovation
  • 9. Program Outline • • • • • • • • Project Selection Day 1: Introduction & Define Day 2-3: Define & Measure Day 4: Measure Day 5: Analyze Day 6: Improve Day 7: Control Day 8: Presentation © Performance Innovation 9
  • 10. Overall Course Objectives • Discuss the overall concepts of Lean Six Sigma • Develop method for selecting appropriate projects • Analyze data to make decisions • Apply the DMAIC process to action projects • Utilize tools for process improvement and process design • Develop a methodology for continuous improvement • Develop a format for documenting continuous improvement, process and project results © Performance Innovation 10
  • 11. Lean Six Sigma Program Summary © Performance Innovation 11
  • 12. Blended Learning • Innovative way to present training material • High quality e-Learning content – Uses class time to focus on critical “hands-on” learning areas – Safe environment where students can try-out skills – Class time used for coaching, mentoring and teaching custom content – Information presented in portions with time to absorb the ideas © Performance Innovation
  • 13. Components of the Blended Learning Solution Each component can be customized depending on the industry and the organization © Performance Innovation
  • 14. Blend the e-Modules with ‘Live’ Classes © Performance Innovation
  • 15. Sample of e-Learning Portal © Performance Innovation
  • 16. LSS Executive Example Training Plan © Performance Innovation
  • 17. LSS Project Team (Green Belt) DRAFT Training Plan © Performance Innovation
  • 18. Quality Tools Online © Performance Innovation
  • 19. Contact Information For more information contact: Norma Simons Performance Innovation LLC norma@performance-innovation.com 800 682 6640 © Performance Innovation

Editor's Notes

  1. Needs to say ‘Pre-Learning’; ‘Class/Team Application’
  2. Needs to say ‘Pre-Learning’; ‘Class/Team Application’