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Lesson learned cross constellations multi models process improvement

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Kobi Vider
Kobi Vider

This document discusses lessons learned from integrating multiple process improvement frameworks across different organizational models. It outlines the process used, including reviewing organizational structures, mapping processes to standards, conducting gap analyses, and segmenting results. Suggestions are provided for harmonizing frameworks at the process area and goal levels. Future discussions are proposed around additional topics like an integrated approach, generic practices, and appraisal teams.

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Lesson Learned from Cross Constellations and Multi Models Process Improvement Initiatives Kobi Vider – Picker K.V.P Consulting Kobi.Vider@hotmail.com +972522946676
Agenda • Process flow • Background • First Level Filtering (PA Level) • Second Level Filtering (Goal Level) • How We Approach the Combination and Integration of the Common PAs • Suggestions and Open Questions
Process flow • Organizational Structure Review and Mapping • Organizational Scope Planning • Process Improvement Effort Objectives • Supporting Quality Standards Scope • Correlating the Organizational Mission and Responsibilities to the CMMIs Content and context • Supporting Quality Standards Mapping • CMMI Harmonization Process • Conducting Detailed Gap Analysis • Gap Analysis Result Segmentation
Organizational Structure Review and Mapping • Government Agency • Structure and Size • 6 Senior Managers • ~250 Project / Program Managers • ~900 In-house Development, Service and Maintenance Personal • ~2000 External Contractors • Internal R&D Team • Internal Reliability and Performance Team
Process Improvement Effort Objectives • Group Target is Process Improvement: • Increase Processes Efficiency • Increase Budget utilization • Reduce Cost of Poor Quality • Increase Uniformity in Processes • Leading Standards to Compliance with • Internal Quality Standard • EFQM • CMMI Suite
Supporting Quality Standards Scope • All Groups • Smart Grid • ACQ PMs / PMO • PMBOK • DoD 5000.01 & 5000.02 • Maintenance and Service • ISO 14000 • OHAS 18000
Supporting Quality Standards Mapping SGMM Tool Slides
Additional Standards Elements • ISO 9001-2008 = 216 • Not Counted • OHSAS 18001 = 132 • ISO 27001 = 126 • Domain Specific • ISO 27002 = 134 Regulations • ISO 14001 = 139 • LEAN • PMBOK 3rd = 804 Total of • OPM3 = 1402 • DoD-AF V1.5 = 40 • ISO 20000 = 196 5009 • ITIL V2.0 = 741 ‘Additional’ Elements • Six Sigma = 148 • Baldrige = 127 • EFQM = 804
Some Mapping Examples
Six Sigma Correlation Snapshot 14 out are covered DEFINE MEASURE ANALYZE IMPROVE CONTROL REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
ISO 9000:2008 Correlation Snapshot 20 are covered Management Responsibility Measurement Analysis & Improvement Product Realization Resource Management Quality Management System REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
PMBOK Correlation Snapshot 15 PAs are covered Integration Procurement Risk Communications Human Resource Scope Time Cost Quality REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
ITIL – CMMI Correlation Snapshot Service Delivery Financial Management for IT Services Capacity Management IT Service Continuity Management Availability Management Service Level Management REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
ITIL – CMMI Correlation Snapshot Service Support The Service Desk Incident Management Problem Management Configuration Management Change Management Release Management REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
ISO 20000 – CMMI Correlation Snapshot Control processes Planning and Resolution processes Release process implementing service management new or changed services Service delivery process Requirements for a management system Relationship processes REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
CMMI Harmonization Process
CMMI Harmonization Process Tool
DEV ACQ SVC Project Planning Project Planning Project Planning Project Monitoring and Control Project Monitoring and Control Project Monitoring and Control Process and Product Quality Assurance Process and Product Quality Assurance Process and Product Quality Assurance Requirements Management Requirements Management Requirements Management Configuration Management Configuration Management Configuration Management Measurement and Analysis Measurement and Analysis Measurement and Analysis Organizational Process Definition +IPPD Organizational Process Definition Organizational Process Definition Organizational Process Focus Organizational Process Focus Organizational Process Focus Organizational Training Organizational Training Organizational Training Decision Analysis and Resolution Decision Analysis and Resolution Decision Analysis and Resolution Integrated Project Management +IPPD Integrated Project Management Integrated Project Management Risk Management Risk Management Risk Management Quantitative Project Management Quantitative Project Management Quantitative Project Management Organizational Process Performance Organizational Process Performance Organizational Process Performance Causal Analysis and Resolution Causal Analysis and Resolution Causal Analysis and Resolution Organizational Innovation and Deployment Organizational Innovation and Deployment Organizational Innovation and Deployment Supplier Agreement Management Supplier Agreement Management Requirements Development Acquisition Requirements Development Validation Acquisition Validation Verification Acquisition Verification Technical Solution Solicitation and Supplier Agreement Development Capacity and Availability Management Product Integration Agreement Management Incident Resolution and Prevention Acquisition Technical Management Service Continuity Service Delivery Service System Development Service System Transition Strategic Service Management
First Level Filtering (PA Level) DEV ACQ SVC Project Planning Project Planning Project Planning Project Monitoring and Control Project Monitoring and Control Project Monitoring and Control Process and Product Quality Assurance Process and Product Quality Assurance Process and Product Quality Assurance Requirements Management Requirements Management Requirements Management Configuration Management Configuration Management Configuration Management Measurement and Analysis Measurement and Analysis Measurement and Analysis Organizational Process Definition +IPPD Organizational Process Definition Organizational Process Definition Organizational Process Focus Organizational Process Focus Organizational Process Focus Organizational Training Organizational Training Organizational Training Decision Analysis and Resolution Decision Analysis and Resolution Decision Analysis and Resolution Integrated Project Management +IPPD Integrated Project Management Integrated Project Management Risk Management Risk Management Risk Management Quantitative Project Management Quantitative Project Management Quantitative Project Management Organizational Process Performance Organizational Process Performance Organizational Process Performance Causal Analysis and Resolution Causal Analysis and Resolution Causal Analysis and Resolution Organizational Innovation and Deployment Organizational Innovation and Deployment Organizational Innovation and Deployment Supplier Agreement Management Supplier Agreement Management Requirements Development Acquisition Requirements Development Validation Acquisition Validation Verification Acquisition Verification Technical Solution Solicitation and Supplier Agreement Development Capacity and Availability Management Product Integration Agreement Management Incident Resolution and Prevention Acquisition Technical Management Service Continuity Service Delivery Service System Development Service System Transition Strategic Service Management
Second Level Filtering (Goal Level) • Service System Development (SSD), SG 1 – Develop and Analyze Stakeholder Requirements can be found in Requirements Development • Acquisition Technical Management (ATM), SG 1 – Evaluate Technical Solutions can be found in Technical Solution • Acquisition Technical Management (ATM), SG 2 – Perform Interface Management can be found in Technical Solution and Product Integration
Second Level Filtering (Goal Level) • Service Continuity (SCON), SG 3 - Verify and Validate the Service Continuity Plan can be found in Verification and Validation • Service System Development (SSD), SG 3 - Verify and Validate Service Systems can be found in Verification and Validation
Conducting Detailed Gap Analysis
Gap Analysis Model Scope • 32 CMMI Process Areas • 75 CMMI Specific Goals • 249 CMMI Specific Practices • 1169 CMMI Specific Subpractices • 5 ‘Classic’ CMMI Generic Goals (Extended) • 17 ‘Classic’ CMMI Generic Practices (Extended) • 34 ‘Classic’ CMMI Generic Subpractices (Extended) • Cross-referenced with the following additional standards elements
Rating Profile Page 24
Processing the Results
Improvement vs. Implementation Process Improvements ROI
Organizational Benefit Improvement vs. Benefit Add Value Page 27 Achieved Improvement
Standards Compliance to ORG Mission Organizational Benefit Page 28 Achieved Improvement
Additional Standards Contribution Organizational Benefit Achieved Improvement Page 29
Some of Our Suggestions 4.5 ~ 5 Weeks Effort Without tool preparation and report drafting
Survival Quick guidelines • A method to support multi appraisals in line with CMMI must be compatible with the Reference Model and discipline • Requirements for Compatibility are expressed in terms of: • Purpose • Of combined models • Of going there • Scope • Of selected models • Of organization • Model elements and indicators • Mapping • Knowledge on.... • Translation • These requirements span various levels and model features
Some of Our Suggestions Integration approach • Capacity and Availability Management (CAM) place as unique PA? • In CMU/SEI-93-TR-025 (SW-CMM V1.1) SPP KPA Activity 11: Estimates for the project's critical computer resources are derived according to a documented procedure • Integrate SG 3 of Service Continuity (SCON), and Service System Development (SSD) to be part of Verification and Validation • Integrate Acquisition Technical Management (ATM) to Technical Solution • Integrate VER and AVER; VAL and AVAL • Consider Security
Some of Our Suggestions Our Suggestions to the integration approach • Add more elaborations • Create more objective wording in PAs, e.g. • Project Planning to Delivery / Assignment / Product Planning • Technical Solution to Solution Development • Add more examples
Some of Our Future Discussions • Additional Generic Practice for Security as defined process • Our suggestion: GP 3.3 Information Management and Security Control • Place designated information entities and work products of the process and product under appropriate levels of classification and control • Including five subpractices • Identify • Analysis • Evaluate • Prepare plan • Execute and recover • Approach to P-CMM • Approach to Resiliency Engineering Framework (REF) and Operationally Critical Threat, Asset, and Vulnerability Evaluation (OCTAVE) • Approach Smart Grid at three levels
Some of Our Future Discussions • Cross constellation support team • Prerequisite knowledge • Team qualification / certifications • Cross constellations Appraisal team • Team training • Team qualification / certifications • PIIDs • Structure of mini teams • Consensus process
Lesson learned cross constellations multi models process improvement

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Lesson learned cross constellations multi models process improvement

  • 1. Lesson Learned from Cross Constellations and Multi Models Process Improvement Initiatives Kobi Vider – Picker K.V.P Consulting Kobi.Vider@hotmail.com +972522946676
  • 2. Agenda • Process flow • Background • First Level Filtering (PA Level) • Second Level Filtering (Goal Level) • How We Approach the Combination and Integration of the Common PAs • Suggestions and Open Questions
  • 3. Process flow • Organizational Structure Review and Mapping • Organizational Scope Planning • Process Improvement Effort Objectives • Supporting Quality Standards Scope • Correlating the Organizational Mission and Responsibilities to the CMMIs Content and context • Supporting Quality Standards Mapping • CMMI Harmonization Process • Conducting Detailed Gap Analysis • Gap Analysis Result Segmentation
  • 4. Organizational Structure Review and Mapping • Government Agency • Structure and Size • 6 Senior Managers • ~250 Project / Program Managers • ~900 In-house Development, Service and Maintenance Personal • ~2000 External Contractors • Internal R&D Team • Internal Reliability and Performance Team
  • 5. Process Improvement Effort Objectives • Group Target is Process Improvement: • Increase Processes Efficiency • Increase Budget utilization • Reduce Cost of Poor Quality • Increase Uniformity in Processes • Leading Standards to Compliance with • Internal Quality Standard • EFQM • CMMI Suite
  • 6. Supporting Quality Standards Scope • All Groups • Smart Grid • ACQ PMs / PMO • PMBOK • DoD 5000.01 & 5000.02 • Maintenance and Service • ISO 14000 • OHAS 18000
  • 7. Supporting Quality Standards Mapping SGMM Tool Slides
  • 8. Additional Standards Elements • ISO 9001-2008 = 216 • Not Counted • OHSAS 18001 = 132 • ISO 27001 = 126 • Domain Specific • ISO 27002 = 134 Regulations • ISO 14001 = 139 • LEAN • PMBOK 3rd = 804 Total of • OPM3 = 1402 • DoD-AF V1.5 = 40 • ISO 20000 = 196 5009 • ITIL V2.0 = 741 ‘Additional’ Elements • Six Sigma = 148 • Baldrige = 127 • EFQM = 804
  • 9. Some Mapping Examples
  • 10. Six Sigma Correlation Snapshot 14 out are covered DEFINE MEASURE ANALYZE IMPROVE CONTROL REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
  • 11. ISO 9000:2008 Correlation Snapshot 20 are covered Management Responsibility Measurement Analysis & Improvement Product Realization Resource Management Quality Management System REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
  • 12. PMBOK Correlation Snapshot 15 PAs are covered Integration Procurement Risk Communications Human Resource Scope Time Cost Quality REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
  • 13. ITIL – CMMI Correlation Snapshot Service Delivery Financial Management for IT Services Capacity Management IT Service Continuity Management Availability Management Service Level Management REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
  • 14. ITIL – CMMI Correlation Snapshot Service Support The Service Desk Incident Management Problem Management Configuration Management Change Management Release Management REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
  • 15. ISO 20000 – CMMI Correlation Snapshot Control processes Planning and Resolution processes Release process implementing service management new or changed services Service delivery process Requirements for a management system Relationship processes REQM SSD OPP DAR RSKM CAM OT QPM M&A IRP SAM OPD SST PPQA SCON PMC OPF IPM OID SD PP CM STSM CAR
  • 17. CMMI Harmonization Process Tool
  • 18. DEV ACQ SVC Project Planning Project Planning Project Planning Project Monitoring and Control Project Monitoring and Control Project Monitoring and Control Process and Product Quality Assurance Process and Product Quality Assurance Process and Product Quality Assurance Requirements Management Requirements Management Requirements Management Configuration Management Configuration Management Configuration Management Measurement and Analysis Measurement and Analysis Measurement and Analysis Organizational Process Definition +IPPD Organizational Process Definition Organizational Process Definition Organizational Process Focus Organizational Process Focus Organizational Process Focus Organizational Training Organizational Training Organizational Training Decision Analysis and Resolution Decision Analysis and Resolution Decision Analysis and Resolution Integrated Project Management +IPPD Integrated Project Management Integrated Project Management Risk Management Risk Management Risk Management Quantitative Project Management Quantitative Project Management Quantitative Project Management Organizational Process Performance Organizational Process Performance Organizational Process Performance Causal Analysis and Resolution Causal Analysis and Resolution Causal Analysis and Resolution Organizational Innovation and Deployment Organizational Innovation and Deployment Organizational Innovation and Deployment Supplier Agreement Management Supplier Agreement Management Requirements Development Acquisition Requirements Development Validation Acquisition Validation Verification Acquisition Verification Technical Solution Solicitation and Supplier Agreement Development Capacity and Availability Management Product Integration Agreement Management Incident Resolution and Prevention Acquisition Technical Management Service Continuity Service Delivery Service System Development Service System Transition Strategic Service Management
  • 19. First Level Filtering (PA Level) DEV ACQ SVC Project Planning Project Planning Project Planning Project Monitoring and Control Project Monitoring and Control Project Monitoring and Control Process and Product Quality Assurance Process and Product Quality Assurance Process and Product Quality Assurance Requirements Management Requirements Management Requirements Management Configuration Management Configuration Management Configuration Management Measurement and Analysis Measurement and Analysis Measurement and Analysis Organizational Process Definition +IPPD Organizational Process Definition Organizational Process Definition Organizational Process Focus Organizational Process Focus Organizational Process Focus Organizational Training Organizational Training Organizational Training Decision Analysis and Resolution Decision Analysis and Resolution Decision Analysis and Resolution Integrated Project Management +IPPD Integrated Project Management Integrated Project Management Risk Management Risk Management Risk Management Quantitative Project Management Quantitative Project Management Quantitative Project Management Organizational Process Performance Organizational Process Performance Organizational Process Performance Causal Analysis and Resolution Causal Analysis and Resolution Causal Analysis and Resolution Organizational Innovation and Deployment Organizational Innovation and Deployment Organizational Innovation and Deployment Supplier Agreement Management Supplier Agreement Management Requirements Development Acquisition Requirements Development Validation Acquisition Validation Verification Acquisition Verification Technical Solution Solicitation and Supplier Agreement Development Capacity and Availability Management Product Integration Agreement Management Incident Resolution and Prevention Acquisition Technical Management Service Continuity Service Delivery Service System Development Service System Transition Strategic Service Management
  • 20. Second Level Filtering (Goal Level) • Service System Development (SSD), SG 1 – Develop and Analyze Stakeholder Requirements can be found in Requirements Development • Acquisition Technical Management (ATM), SG 1 – Evaluate Technical Solutions can be found in Technical Solution • Acquisition Technical Management (ATM), SG 2 – Perform Interface Management can be found in Technical Solution and Product Integration
  • 21. Second Level Filtering (Goal Level) • Service Continuity (SCON), SG 3 - Verify and Validate the Service Continuity Plan can be found in Verification and Validation • Service System Development (SSD), SG 3 - Verify and Validate Service Systems can be found in Verification and Validation
  • 22. Conducting Detailed Gap Analysis
  • 23. Gap Analysis Model Scope • 32 CMMI Process Areas • 75 CMMI Specific Goals • 249 CMMI Specific Practices • 1169 CMMI Specific Subpractices • 5 ‘Classic’ CMMI Generic Goals (Extended) • 17 ‘Classic’ CMMI Generic Practices (Extended) • 34 ‘Classic’ CMMI Generic Subpractices (Extended) • Cross-referenced with the following additional standards elements
  • 24. Rating Profile Page 24
  • 26. Improvement vs. Implementation Process Improvements ROI
  • 27. Organizational Benefit Improvement vs. Benefit Add Value Page 27 Achieved Improvement
  • 28. Standards Compliance to ORG Mission Organizational Benefit Page 28 Achieved Improvement
  • 29. Additional Standards Contribution Organizational Benefit Achieved Improvement Page 29
  • 30. Some of Our Suggestions 4.5 ~ 5 Weeks Effort Without tool preparation and report drafting
  • 31. Survival Quick guidelines • A method to support multi appraisals in line with CMMI must be compatible with the Reference Model and discipline • Requirements for Compatibility are expressed in terms of: • Purpose • Of combined models • Of going there • Scope • Of selected models • Of organization • Model elements and indicators • Mapping • Knowledge on.... • Translation • These requirements span various levels and model features
  • 32. Some of Our Suggestions Integration approach • Capacity and Availability Management (CAM) place as unique PA? • In CMU/SEI-93-TR-025 (SW-CMM V1.1) SPP KPA Activity 11: Estimates for the project's critical computer resources are derived according to a documented procedure • Integrate SG 3 of Service Continuity (SCON), and Service System Development (SSD) to be part of Verification and Validation • Integrate Acquisition Technical Management (ATM) to Technical Solution • Integrate VER and AVER; VAL and AVAL • Consider Security
  • 33. Some of Our Suggestions Our Suggestions to the integration approach • Add more elaborations • Create more objective wording in PAs, e.g. • Project Planning to Delivery / Assignment / Product Planning • Technical Solution to Solution Development • Add more examples
  • 34. Some of Our Future Discussions • Additional Generic Practice for Security as defined process • Our suggestion: GP 3.3 Information Management and Security Control • Place designated information entities and work products of the process and product under appropriate levels of classification and control • Including five subpractices • Identify • Analysis • Evaluate • Prepare plan • Execute and recover • Approach to P-CMM • Approach to Resiliency Engineering Framework (REF) and Operationally Critical Threat, Asset, and Vulnerability Evaluation (OCTAVE) • Approach Smart Grid at three levels
  • 35. Some of Our Future Discussions • Cross constellation support team • Prerequisite knowledge • Team qualification / certifications • Cross constellations Appraisal team • Team training • Team qualification / certifications • PIIDs • Structure of mini teams • Consensus process