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LS Hospitality

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We offer Implementation Services For LS Hospitality Software. We have strong expertise in rolling out LS Retail & LS Hospitality Solutions.

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1

LS Hospitality – An Overview

2

Are you in control..... Do you keep a track of your orders? Are your reservations as per the needs of your guests? Do you have advanced support for delivery service? Can you handle individual, combined or split bills? What about recipe planning and cost management? Are you getting information in time for decisions? Can you analyse your sales? Can your business still grow with minimum effort? Are your customers satisfied? Are your employees satisfied?

3

 Pizza Hut Belgium – 60 restaurants  Using the system since 2000/1  Upgraded from Micros  Dolly Dimples – over 100 restaurants  Largest Pizza chain in Norway  Using the system since 2001/2  Upgraded from Micros  Choice Hotels (Clarion-Comfort-Choice)  Including Clarion Stockholm Largest hotel in Scandinavia  Using the system since 2002  Over 100 hotels  Upgraded from Micros  Naafi – British Military (Bars,Leisure & Cantinas)  Locations all over the world  Using the system since 2003 Some of our customers...

4

What do we offer....  We have POS interface with flexibility second to none on the market !  Designed on the fly  Any resolution / Any Layout  Pocket PC possibility  Sophisticated access control

5

More flexibility...  Left handed Layout  Horizontal layout  On-screen keypad (optional)  Multi language  Ergonomical Pop-Ups  Availability countdown

6

 Who can access which table  Move from table to table  Merge Table and Order  Move tab to table (vice versa)  See the order logs (when, what)  Print table receipt  View by buttons or by list  See number of guests/order time  Enter table orders  Split the table bill  Graphical View  Button View  List View Flexible Table Management...

7

 Orders routed to the correct printer/monitor according to category or product group  Preparation staff can confirm start & end  Complex routing options by order type (Dine-in, Take-out, Delivery etc.)  Table management at POS reflects preparation status  Graphic or Colour of table changes when preparation starts or ends Multiple Kitchen Station Printing (Monitoring)...

8

 Split the bill to any number of bills  Split by quantity or price  Split at any time during sale  Pre-Split during order entry  Pay part of bill and leave  Sub-lines follow base line  Cancel splitting at any time Going Dutch...

9

 Advance recipe management features.  Incorporates yield % of raw materials used in calculating cost.  Calculates portion weight  Can incorporate production time.  Supports different versions of the same recipe.  Can track usage of additional items as a part of cost like packaging material etc.  Can provide preparation instructions. Recipe Management...

10

 Purchasing & Receiving material  Update stock status in real-time  Do frequent stock taking  Stock wastage recording  Use manual entry or use Handhelds Inventory Management...

11

And there’s more...  Table Reservations  Wireless on-line handhelds  Full blown delivery module  CRM / Loyalty at POS  Powerful sales analysis  Tracking of pos activity  Offers, deals & promotions  ERP Integration with MBS Dynamics Nav.

12

Reservations...  At Backoffice or POS, the reservations can be taken and viewed in statistical manner

13

 At the PPC handheld the waiter can lookup the tables to view or create orders or even split the bill  Wireless on-line handhelds can have full POS functionality  * Using Terminal Services Need an extra hand (held)?...

14

 Orders taken at call centre for the whole restaurant chain  Pre-Order functionality  Customer history and comments  Recall orders to speed up ordertaking  Voucher issueing Call Centre Order Taking...

15

 Delivery orders can be taken at the local POS and full information is kept about customer data and sales history  Caller ID can be linked to a customer account  Previous orders can be recalled  Powerful address search Full Blown Delivery Management...

16

 Dispatching to drivers  Driver Float management  Orders Trip control  Delivery analysing Dispatch/Driver Management...

17

 All manual activites logged  Deleted lines  Manual discounts  Manual Price changes  Cashier logons  POS logons  Open Drawers  Activites linked to active sale  What item was involved  What customer  Time / Date / Cashier / POS Audit Trail/POS Log...

18

 Sale overview  By Day,Week,Month, Quarter, Year  By Stores (and hierarchies)  By Items (and hierarchies)  By Customer  By POS  By Staff  Drill down  To hourly sale  To the original receipt Easy Real Time Sales Analysis...

19

Some Food & Beverages clients ... Some Gaming / Entertainment clients.. LS Retail Client – India Some Travel Retail (F&B) clients ...

20

LS Hospitality gives an expanding Devyani International Ltd. an end to end integrated business application to overcome its operational challenges. By streamlining the processes of their outlets, Devyani International Ltd. can focus on successfully expanding its network to other cities across India. Devyani International Ltd.

21

To manage the diverse needs of the retail industry, DIL considered various alternative solutions. Having overseen the successful implementation of LS Hospitality in over 5000+ stores and 7500+ POS across its territories, DIL found the right product and Principal company, to help its business streamline and overcome the operational challenges being faced. Implementation started in Costa Coffee retail outlets in April 2008, followed by Pizza Hut stores in August 2008, and then, KFC stores. By February 2009, it was rolled out in all the 130 stores covering 500 POS terminals, at the Pizza Hut call centre in Delhi and at the head office in Delhi. Now, the Pizza Hut call centre is successfully running to manage the 28 Pizza Hut outlets in the residential area of Delhi and NCR for home delivery service. The Call Centre operations and communications with the stores have been successfully managed through LS Hospitality resulting in exceptional customer service and satisfaction Success with LS Hospitality

22

DIL’s Portfolio DIL also starts its operation on Delhi Airport (Domestic) with a food court having some of the below brands under his umbrella.

23

 Dolly Dimples – over 100 restaurants (on-line setup)  Largest Pizza chain in Norway  Using the system since 2001/2  Required on-line system and option for off-line when needed  Centralized call center for all restaurants  Accounting services to franchises  Multiple legal entities, franchises  Complex offer / promotion requirements  Needed customisable system, and local support  8000 orders pr. Day / 182 on-line users / 1500 cashiers The need for on-line information...

24

 Parken, Denmarks national football stadium  40,000 customers serviced in 90 minutes  188 Tills  Required off-line system, yet to have ‘live’ stock figures  Stores, Bars, Restaurants and conference facilities  Required handheld possibilities for que busting  Wanted customizable system, and local support  High requirements for reliability and speed The need for speed...

25

CETAS – About Us • A Team of Professional with 100 plus years of combined experience in Retail & Hospitality Vertical • Microsoft Dynamics NAV Certified Functional & Technical Resources • Was Accredited as the Promising Partner of year 2011 for LS Retail • Offshore Services on LS Retail for other global partners

26

Complicated challenges = Simple solutions

More Related Content

LS Hospitality

  • 1. LS Hospitality – An Overview
  • 2. Are you in control..... Do you keep a track of your orders? Are your reservations as per the needs of your guests? Do you have advanced support for delivery service? Can you handle individual, combined or split bills? What about recipe planning and cost management? Are you getting information in time for decisions? Can you analyse your sales? Can your business still grow with minimum effort? Are your customers satisfied? Are your employees satisfied?
  • 3.  Pizza Hut Belgium – 60 restaurants  Using the system since 2000/1  Upgraded from Micros  Dolly Dimples – over 100 restaurants  Largest Pizza chain in Norway  Using the system since 2001/2  Upgraded from Micros  Choice Hotels (Clarion-Comfort-Choice)  Including Clarion Stockholm Largest hotel in Scandinavia  Using the system since 2002  Over 100 hotels  Upgraded from Micros  Naafi – British Military (Bars,Leisure & Cantinas)  Locations all over the world  Using the system since 2003 Some of our customers...
  • 4. What do we offer....  We have POS interface with flexibility second to none on the market !  Designed on the fly  Any resolution / Any Layout  Pocket PC possibility  Sophisticated access control
  • 5. More flexibility...  Left handed Layout  Horizontal layout  On-screen keypad (optional)  Multi language  Ergonomical Pop-Ups  Availability countdown
  • 6.  Who can access which table  Move from table to table  Merge Table and Order  Move tab to table (vice versa)  See the order logs (when, what)  Print table receipt  View by buttons or by list  See number of guests/order time  Enter table orders  Split the table bill  Graphical View  Button View  List View Flexible Table Management...
  • 7.  Orders routed to the correct printer/monitor according to category or product group  Preparation staff can confirm start & end  Complex routing options by order type (Dine-in, Take-out, Delivery etc.)  Table management at POS reflects preparation status  Graphic or Colour of table changes when preparation starts or ends Multiple Kitchen Station Printing (Monitoring)...
  • 8.  Split the bill to any number of bills  Split by quantity or price  Split at any time during sale  Pre-Split during order entry  Pay part of bill and leave  Sub-lines follow base line  Cancel splitting at any time Going Dutch...
  • 9.  Advance recipe management features.  Incorporates yield % of raw materials used in calculating cost.  Calculates portion weight  Can incorporate production time.  Supports different versions of the same recipe.  Can track usage of additional items as a part of cost like packaging material etc.  Can provide preparation instructions. Recipe Management...
  • 10.  Purchasing & Receiving material  Update stock status in real-time  Do frequent stock taking  Stock wastage recording  Use manual entry or use Handhelds Inventory Management...
  • 11. And there’s more...  Table Reservations  Wireless on-line handhelds  Full blown delivery module  CRM / Loyalty at POS  Powerful sales analysis  Tracking of pos activity  Offers, deals & promotions  ERP Integration with MBS Dynamics Nav.
  • 12. Reservations...  At Backoffice or POS, the reservations can be taken and viewed in statistical manner
  • 13.  At the PPC handheld the waiter can lookup the tables to view or create orders or even split the bill  Wireless on-line handhelds can have full POS functionality  * Using Terminal Services Need an extra hand (held)?...
  • 14.  Orders taken at call centre for the whole restaurant chain  Pre-Order functionality  Customer history and comments  Recall orders to speed up ordertaking  Voucher issueing Call Centre Order Taking...
  • 15.  Delivery orders can be taken at the local POS and full information is kept about customer data and sales history  Caller ID can be linked to a customer account  Previous orders can be recalled  Powerful address search Full Blown Delivery Management...
  • 16.  Dispatching to drivers  Driver Float management  Orders Trip control  Delivery analysing Dispatch/Driver Management...
  • 17.  All manual activites logged  Deleted lines  Manual discounts  Manual Price changes  Cashier logons  POS logons  Open Drawers  Activites linked to active sale  What item was involved  What customer  Time / Date / Cashier / POS Audit Trail/POS Log...
  • 18.  Sale overview  By Day,Week,Month, Quarter, Year  By Stores (and hierarchies)  By Items (and hierarchies)  By Customer  By POS  By Staff  Drill down  To hourly sale  To the original receipt Easy Real Time Sales Analysis...
  • 19. Some Food & Beverages clients ... Some Gaming / Entertainment clients.. LS Retail Client – India Some Travel Retail (F&B) clients ...
  • 20. LS Hospitality gives an expanding Devyani International Ltd. an end to end integrated business application to overcome its operational challenges. By streamlining the processes of their outlets, Devyani International Ltd. can focus on successfully expanding its network to other cities across India. Devyani International Ltd.
  • 21. To manage the diverse needs of the retail industry, DIL considered various alternative solutions. Having overseen the successful implementation of LS Hospitality in over 5000+ stores and 7500+ POS across its territories, DIL found the right product and Principal company, to help its business streamline and overcome the operational challenges being faced. Implementation started in Costa Coffee retail outlets in April 2008, followed by Pizza Hut stores in August 2008, and then, KFC stores. By February 2009, it was rolled out in all the 130 stores covering 500 POS terminals, at the Pizza Hut call centre in Delhi and at the head office in Delhi. Now, the Pizza Hut call centre is successfully running to manage the 28 Pizza Hut outlets in the residential area of Delhi and NCR for home delivery service. The Call Centre operations and communications with the stores have been successfully managed through LS Hospitality resulting in exceptional customer service and satisfaction Success with LS Hospitality
  • 22. DIL’s Portfolio DIL also starts its operation on Delhi Airport (Domestic) with a food court having some of the below brands under his umbrella.
  • 23.  Dolly Dimples – over 100 restaurants (on-line setup)  Largest Pizza chain in Norway  Using the system since 2001/2  Required on-line system and option for off-line when needed  Centralized call center for all restaurants  Accounting services to franchises  Multiple legal entities, franchises  Complex offer / promotion requirements  Needed customisable system, and local support  8000 orders pr. Day / 182 on-line users / 1500 cashiers The need for on-line information...
  • 24.  Parken, Denmarks national football stadium  40,000 customers serviced in 90 minutes  188 Tills  Required off-line system, yet to have ‘live’ stock figures  Stores, Bars, Restaurants and conference facilities  Required handheld possibilities for que busting  Wanted customizable system, and local support  High requirements for reliability and speed The need for speed...
  • 25. CETAS – About Us • A Team of Professional with 100 plus years of combined experience in Retail & Hospitality Vertical • Microsoft Dynamics NAV Certified Functional & Technical Resources • Was Accredited as the Promising Partner of year 2011 for LS Retail • Offshore Services on LS Retail for other global partners
  • 26. Complicated challenges = Simple solutions