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Maggie CV

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Maggie Mamdouh

This document contains contact information and a resume for Magida Mamdouh Darwish. It lists her personal details such as being Egyptian, Muslim, and single. It also outlines her education, languages, computer skills, and professional experience working in hotel management roles at various Four Seasons properties in Egypt since 2004. Her experiences include positions like Assistant Catering Sales Manager, Front Office Assistant Manager, and Concierge Supervisor. She also lists several professional training courses taken with Four Seasons.

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Address : Telephone : Mobile : Email : 6 Zakari Ghoneem st. Kamb Cezar , Alexandria Egypt 00203- 5912160 002 010 080 05855 – 002 011 172 58000 majmouj20@hotmail.com Magida Mamdouh Darwish Personal information : Religion: - Muslim. Marital Status: - Single. Nationality: - Egyptian. Sex: - Female. Date of Birth: - September 01st , 1977 Place of Birth: - Alexandria. Languages : Education : Computer Arabic: - Mother Tongue. English: - Excellent (Read; Write; Spoken) French: - Fair (Read; Write; Spoken) Graduated from Faculty of Education 1999 Grade : Good Windows XP.
Skills : Skills : Experience : Office XP Applications. Internet Browsers. PMS Opera Delphi Active – Very high communication skills - Hard Worker – People Oriented – Problem Solving Skills – Coaching Skills - Team Player – Good Listener – Working under stress – Willing to learn and grow- Adaptable Flexible. 2004–Till Now Four Seasons Hotels Resorts June 2012 - present Assistant Catering Sales Manager · Dealing with all guests requests regarding booking corporate social events. · Seeking for business opportunities through sales calls to companies . · Knowledge of food beverages for guest’s recommendations · Working closely with banquet staff for arranging corporate social set ups events. · Working closely with Sales department for meeting guests and arranging events. March 2011 – June 2012 Front Office Assistant Manager · Handling all check in check out process · Handling all guest’s requests during the stay · Following up with guests prior arrival for any special requests · Meeting guests upon arrival departure and following up on their stay. · Assigning rooms for guests prior to their arrival according to special requests. · Working closely with Sales department for all arrangements for groups in the hotel. May 2007 – March 2011 Assistant Chief Concierge Dealing with all the training plans for the new hired team Dealing with all the guest's requests and reservations Handling all the transfer requests and Meet Assist for the guest Up selling all the hotel products and facilities
Coaching Leading the team for assuring guest satisfaction Preparing Budget , PL Dealing with all guest's requests and handling problems in case of dissatisfaction Setting career development plans for the team Preparing employee's performance reviews Dealing with all guests requests Airline Tickets –Hotels and Restaurants Reservations – All Entertainment and Excursions arrangements – Transfer requests and flower arrangements. Handling the Management requests Dealing with all guest's challenges and complaints 2006–2007 Four Seasons Resort Sharm El-Sheikh Concierge Supervisor 2004–2007 Four Seasons Resort Sharm El-Sheikh Concierge Agent 2003-2004 Sales Marketing and Photoshop designer Ghazal Studios. 2002 – 2003 Sales Marketing Administrative Assistant Hilton Sharm Dreams Vacation Club Alexandria Handling all the secretarial and administration work Dealing with all guest's inquiries Describing the main idea of the program and resort facilities 2001-2002 Administrative Assistant Director of Operations Hilton Green Plaza Alexandria Handling all the secretarial and administration work Handling all FB administration work Handling all filing and office organization 2000 – 2001 Executive Secretary Royal Hospital Alexandria
Handling all the secretarial and administration work . Handling all filing and office organization Handling all medical reports 1999 - 2000 Executive and Medical Secretary German Hospital Alexandria Handling all the secretarial and administration work . Handling all filing and office organization Handling all medical reports 1997 – 1999 English Teacher Private Lessons Professional courses Four Seasons Sharm El Sheikh : FSITP 1.1 , 1.2 , 1.4, 1.5, 1.6 SDP ( Supervisor Development Program ) Designated Trainers Training Four Seasons Alexandria San Stefano : MDP Trainings ( Management Development Program ) : Writing Smart Goals Guest Experience Coaching Conversations Progressive Discipline How to get organized , Delegate Manage your Time The Manager's Role Coaching Fundamentals
Properly Identifying Difficult People Time Management Theory of Behavior Based Interviewing Becoming A Manager Project Management The Four Seasons Manager Stress Awareness Developing Open Channels of Communication Managing Reviewing Performance Guest Recognition Email Etiquette

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Maggie CV

  • 1. Address : Telephone : Mobile : Email : 6 Zakari Ghoneem st. Kamb Cezar , Alexandria Egypt 00203- 5912160 002 010 080 05855 – 002 011 172 58000 majmouj20@hotmail.com Magida Mamdouh Darwish Personal information : Religion: - Muslim. Marital Status: - Single. Nationality: - Egyptian. Sex: - Female. Date of Birth: - September 01st , 1977 Place of Birth: - Alexandria. Languages : Education : Computer Arabic: - Mother Tongue. English: - Excellent (Read; Write; Spoken) French: - Fair (Read; Write; Spoken) Graduated from Faculty of Education 1999 Grade : Good Windows XP.
  • 2. Skills : Skills : Experience : Office XP Applications. Internet Browsers. PMS Opera Delphi Active – Very high communication skills - Hard Worker – People Oriented – Problem Solving Skills – Coaching Skills - Team Player – Good Listener – Working under stress – Willing to learn and grow- Adaptable Flexible. 2004–Till Now Four Seasons Hotels Resorts June 2012 - present Assistant Catering Sales Manager · Dealing with all guests requests regarding booking corporate social events. · Seeking for business opportunities through sales calls to companies . · Knowledge of food beverages for guest’s recommendations · Working closely with banquet staff for arranging corporate social set ups events. · Working closely with Sales department for meeting guests and arranging events. March 2011 – June 2012 Front Office Assistant Manager · Handling all check in check out process · Handling all guest’s requests during the stay · Following up with guests prior arrival for any special requests · Meeting guests upon arrival departure and following up on their stay. · Assigning rooms for guests prior to their arrival according to special requests. · Working closely with Sales department for all arrangements for groups in the hotel. May 2007 – March 2011 Assistant Chief Concierge Dealing with all the training plans for the new hired team Dealing with all the guest's requests and reservations Handling all the transfer requests and Meet Assist for the guest Up selling all the hotel products and facilities
  • 3. Coaching Leading the team for assuring guest satisfaction Preparing Budget , PL Dealing with all guest's requests and handling problems in case of dissatisfaction Setting career development plans for the team Preparing employee's performance reviews Dealing with all guests requests Airline Tickets –Hotels and Restaurants Reservations – All Entertainment and Excursions arrangements – Transfer requests and flower arrangements. Handling the Management requests Dealing with all guest's challenges and complaints 2006–2007 Four Seasons Resort Sharm El-Sheikh Concierge Supervisor 2004–2007 Four Seasons Resort Sharm El-Sheikh Concierge Agent 2003-2004 Sales Marketing and Photoshop designer Ghazal Studios. 2002 – 2003 Sales Marketing Administrative Assistant Hilton Sharm Dreams Vacation Club Alexandria Handling all the secretarial and administration work Dealing with all guest's inquiries Describing the main idea of the program and resort facilities 2001-2002 Administrative Assistant Director of Operations Hilton Green Plaza Alexandria Handling all the secretarial and administration work Handling all FB administration work Handling all filing and office organization 2000 – 2001 Executive Secretary Royal Hospital Alexandria
  • 4. Handling all the secretarial and administration work . Handling all filing and office organization Handling all medical reports 1999 - 2000 Executive and Medical Secretary German Hospital Alexandria Handling all the secretarial and administration work . Handling all filing and office organization Handling all medical reports 1997 – 1999 English Teacher Private Lessons Professional courses Four Seasons Sharm El Sheikh : FSITP 1.1 , 1.2 , 1.4, 1.5, 1.6 SDP ( Supervisor Development Program ) Designated Trainers Training Four Seasons Alexandria San Stefano : MDP Trainings ( Management Development Program ) : Writing Smart Goals Guest Experience Coaching Conversations Progressive Discipline How to get organized , Delegate Manage your Time The Manager's Role Coaching Fundamentals
  • 5. Properly Identifying Difficult People Time Management Theory of Behavior Based Interviewing Becoming A Manager Project Management The Four Seasons Manager Stress Awareness Developing Open Channels of Communication Managing Reviewing Performance Guest Recognition Email Etiquette