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Managing Transformation Projects,
Improvements, and Learning in
a Virtual Environment
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Cliona Archambeault
Senior Director, Process Improvement
UMass Memorial Health Care
Hosted by
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care
About Our Panelists
• B.S. Biomedical & Mechanical
Engineering, Rensselaer Polytechnic
Institute
• MBA, Worcester Polytechnic Institute
• Lean Six Sigma Master Black Belt
• B.S. Chemical Engineering,
Rensselaer Polytechnic Institute
• Lean Six Sigma Master Black Belt
• PMP Certified
• Lean Certifications
Hosted by
Cliona Archambeault
Senior Director, Process Improvement
UMass Memorial Health Care
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care
5
CITC
Center for Innovation & Transformational
Change
OUR HEALTH SYSTEM
SOUTHBRIDGE
UMass Memorial Harrington
Harrington Hospital-Southbridge
100 South Street
Harrington HealthCare-Webster
340 Thompson Road
CITC: Who We Are?
CITC Stands for Center for Innovation and Transformational Change
Formed back in 2009
We are the strategic execution arm for CEO strategy
8
Ø Business Intelligence
Development
Ø Report Developers
Ø Data Warehouse
Development
Ø Data Governance Office
CITC includes Process Engineering, Enterprise Analytics & Data
Warehouse Integration, and Transformation Portfolio
CITC
Strategic
Transformation
Portfolio
Process Engineering
Enterprise Analytics &
Data Warehouse
Integration
Ø Strategic Project &
Program Management
Ø Program Business
Analysts
Ø Program Directors
Ø Lean Six Sigma
Master Black Belts
Ø Lean Six Sigma
Black Belts
Ø Health Systems
Engineering
Reporting Directly to CEO (Dr. Eric Dickson)
Ø Business Intelligence
Development
Ø Report Developers
Ø Data Warehouse
Development
Ø Data Governance Office
CITC includes Process Engineering, Enterprise Analytics & Data
Warehouse Integration, and Transformation Portfolio
CITC
Strategic
Transformation
Portfolio
Process Engineering
Enterprise Analytics &
Data Warehouse
Integration
Ø Strategic Project &
Program Management
Ø Program Business
Analysts
Ø Program Directors
Ø Lean Six Sigma
Master Black Belts
Ø Lean Six Sigma
Black Belts
Ø Health Systems
Engineering
Reporting Directly to CEO (Dr. Eric Dickson)
CITC Process Engineering
Service Offerings
• Manage Transformational Projects (A3, Kaizen Events, and DMAIC Projects) – 75%
• Process Improvement Culture Work (Lean) – 25%
Ø Supporting our journey to achieve a PI-Centric organization
Ø Management System
Ø Innovation Station Idea System
Ø Visual Management System (VMS)
Ø Lean training, coaching & mentoring at all levels
Ø Lean & Analytics Competency curriculum
• Health System Engineering – Simulation/Operational Analysis
11
12
Idea Board
13
Idea System Dashboard
14
Project Template and Dashboard
TITLE
15
Lean Training Mgmt.
Future Webinars
Register or get notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
What C.I. People Need to
Understand About Financials
January 10, 2023, 1 PM ET
Open to All
With Nick Katko
blog.KaiNexus.com
The KaiNexus Podcast
• www.KaiNexus.com/podcasts
• Subscribe via:
– Apple Podcasts
– Google Podcasts
– Overcast
– Stitcher
– Other apps & services
Discussion & Info
• Web:
– www.kainexus.com
– blog.kainexus.com
• Webinars on Demand:
– www.kainexus.com/webinars
Hosted by
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Cliona Archambeault
Senior Director, Process Improvement
UMass Memorial Health Care
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus

More Related Content

Managing Transformation Projects, Improvements, and Learning in a Virtual Environment

  • 1. Managing Transformation Projects, Improvements, and Learning in a Virtual Environment Host: Mark Graban Senior Advisor, KaiNexus Mark@KaiNexus.com Cliona Archambeault Senior Director, Process Improvement UMass Memorial Health Care Hosted by Penny Iannelli Chief Transformation Officer UMass Memorial Health Care
  • 2. About Our Panelists • B.S. Biomedical & Mechanical Engineering, Rensselaer Polytechnic Institute • MBA, Worcester Polytechnic Institute • Lean Six Sigma Master Black Belt • B.S. Chemical Engineering, Rensselaer Polytechnic Institute • Lean Six Sigma Master Black Belt • PMP Certified • Lean Certifications Hosted by Cliona Archambeault Senior Director, Process Improvement UMass Memorial Health Care Penny Iannelli Chief Transformation Officer UMass Memorial Health Care
  • 3. 5 CITC Center for Innovation & Transformational Change
  • 5. SOUTHBRIDGE UMass Memorial Harrington Harrington Hospital-Southbridge 100 South Street Harrington HealthCare-Webster 340 Thompson Road
  • 6. CITC: Who We Are? CITC Stands for Center for Innovation and Transformational Change Formed back in 2009 We are the strategic execution arm for CEO strategy 8
  • 7. Ø Business Intelligence Development Ø Report Developers Ø Data Warehouse Development Ø Data Governance Office CITC includes Process Engineering, Enterprise Analytics & Data Warehouse Integration, and Transformation Portfolio CITC Strategic Transformation Portfolio Process Engineering Enterprise Analytics & Data Warehouse Integration Ø Strategic Project & Program Management Ø Program Business Analysts Ø Program Directors Ø Lean Six Sigma Master Black Belts Ø Lean Six Sigma Black Belts Ø Health Systems Engineering Reporting Directly to CEO (Dr. Eric Dickson)
  • 8. Ø Business Intelligence Development Ø Report Developers Ø Data Warehouse Development Ø Data Governance Office CITC includes Process Engineering, Enterprise Analytics & Data Warehouse Integration, and Transformation Portfolio CITC Strategic Transformation Portfolio Process Engineering Enterprise Analytics & Data Warehouse Integration Ø Strategic Project & Program Management Ø Program Business Analysts Ø Program Directors Ø Lean Six Sigma Master Black Belts Ø Lean Six Sigma Black Belts Ø Health Systems Engineering Reporting Directly to CEO (Dr. Eric Dickson)
  • 9. CITC Process Engineering Service Offerings • Manage Transformational Projects (A3, Kaizen Events, and DMAIC Projects) – 75% • Process Improvement Culture Work (Lean) – 25% Ø Supporting our journey to achieve a PI-Centric organization Ø Management System Ø Innovation Station Idea System Ø Visual Management System (VMS) Ø Lean training, coaching & mentoring at all levels Ø Lean & Analytics Competency curriculum • Health System Engineering – Simulation/Operational Analysis 11
  • 12. 14 Project Template and Dashboard TITLE
  • 14. Future Webinars Register or get notified of future webinars: www.KaiNexus.com/webinars NEXT WEBINAR: What C.I. People Need to Understand About Financials January 10, 2023, 1 PM ET Open to All With Nick Katko
  • 16. The KaiNexus Podcast • www.KaiNexus.com/podcasts • Subscribe via: – Apple Podcasts – Google Podcasts – Overcast – Stitcher – Other apps & services
  • 17. Discussion & Info • Web: – www.kainexus.com – blog.kainexus.com • Webinars on Demand: – www.kainexus.com/webinars Hosted by Host: Mark Graban Senior Advisor, KaiNexus Mark@KaiNexus.com Cliona Archambeault Senior Director, Process Improvement UMass Memorial Health Care Penny Iannelli Chief Transformation Officer UMass Memorial Health Care • Social Media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus