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Manpreet

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Manpreet Singh

Manpreet Singh is applying for the position of Assistant Manager. He has over 10 years of experience in hospitality roles including Front Desk Executive, Team Leader, and Guest Service Associate. His experience includes positions at Courtyard Marriott Hotel Agra, Jaypee Hotel Agra, and Radisson Hotel Agra. He has a postgraduate diploma in hospitality and tourism management from Nanyang Institute of Management in Singapore and a bachelor's degree in hospitality, catering, and tourism.

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RESUME Manpreet Singh Baldev bagh manjeet hotel Jabalpur (M.P) Contact No.:+91 9752-787-499 Contact No:+91 7599-320-932 Passport No:F9786430 E-MAIL: rky.manpreet10@gmail.com Career Objective A highlymotivated andambitiousindividualable to give timelyand accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having theabilityto work with theminimum ofsupervision whilst leading team of twelve or more. Now looking forward to a making a significant contributionas Executive with a that offers a genuine opportunity progression. Educational Qualification  Post GraduationDiploma in Hospitality and TourismManagement Nanyang Institute of Management Singapore (January 2011-Jan2012)  Bachelor of Science in Hospitality, Catering & Tourismfrom Institute of Hotel Management of Applied Nutritionand Catering, IHM Meerut (Manipal University) (July 2004-July 2007)  Intermediate fromGGS K H S School, Jabalpur in 2004, M P Board, Bhopal with Commerce Background. Computer Skills  Windows Environment & Internet.  MS Word, MS-Excel, MS-PowerPoint.  MS Office, IntellectualData System software, Triton, Opera5.0 and basic GDS.
Job Experience December 2014-Till Courtyard Marriott Hotel AgraFront Desk Executive  Role summary  Assisted in managing theday-to-dayactivitiesofthefront office staff.  Scheduled routine inspections of thefront office, lobby &publicarea.  Ensure allstaff is properlytrained on systems, security & service standards.  Ensure that conducting dailypre-arrival meetings on dailybases with all the manager.  Responsible for Front Desk, Fitness Centre and Business Centre.  Facilitatetraining sessions for allthe teammembers.  Ensure to make allnecessary reports for morning meetings day at glance, managers flash and forecast for future dates.  Planning for increase in business volumes by understanding guest complaintson socialwebsites and on Guest Service Satisfactionby(Marriott),taking regular feedback.  Maintain regular contacts with corporate& individualcustomers, and buildstrong relationshipsin Oder to get a betterbusiness.  Handling of guest request and complaintswith properservice recovery.  Ensure to make smooth operationfor MICE sector.  Taking propertyround – withinand outside for security reasons.  Responsible for night audit &compiling all thenecessary reports  Checks on registrationcards of arriving guests and ensures all informationshould be filled on each cards eitherby Guest Relation theguests.  Ensure alltheEDC devices must closeon dailybases  Assigns and Approves Dutyroster for allFront desk staffs.  Conducting 30 min briefing in each shift in Oder to make aware about guest moment for a day. . May 2013-December 2014 Jaypee Hotel Agra Team Leader  Role summary  Preparing dailyworkloadsfor staff and co-ordinating thedailyallocationsofwork.  Motivating theteam to achieve high standardsand targets.  Handling new client enquires and acting as the face of thebusiness.  Dealing with and resolving problemsand issues which arise.  Working with sales and marketing team to increase thesales.  Mentoring and training up juniors and new staff.  Preparing Dutyroster as per the occupancyforecast.  Handling Frequent Individual Travellers and Group Inclusive Tour.  Handling Conferences and preparing bills as per the given company’sinstruction.  Supervision of Room blockings,as per theguest preferences ofall guests.  Organise dailybriefings to brief about all dayprograms to every shifts.  Handling VIPS & FAMS.
June 2012-April 2013 RadissonHotel Agra GuestService Associate  Role summary  Managing front officeoperations including receptionto ensure compliance to procedures and policiesfor the highest standardof service and guest satisfaction.  Handling complaintsand reviewing compliments from theguests.  Collaborating with engineering and housekeeping staff to ensure that guests get thebest hotelexperience in regards to room status.  Handling Executive Lounge where VIP peopleget personal Check-n Check-out Facilityon arrivals and departures. April 2007- May 2008 ITC Welcome Heritage Narmada -Jackson OnJob Training.  Role summary  Learned howto checkin & check out.  How to fill enquiry registers & necessary reports.  Learned howto handle Cash & foreign currency.  How to generate reports for FOM.  Learned How to do closing and night auditson IDS. May 2008- July 2010 ITC Welcome Heritage Narmada Jackson-Guest Service Associate  Role summary  Managing thearrival and departure guests.  Reporting to theFOM with day to dayreports and assisting himin managing the department.  Answering theguest mails and making reservations.  Preparing thebills and making night audit reports.  Keeping a record of dataof theguest. Major Achievements  Jan 2011-2012 CrownPlaza Changi Singapore - Food & Beverages (Attachment)  Certified in GDS by Amadeus,Singapore.For successfully completing thetraining.  Industrial training: - Successfully completed 3 Months Industrial training at Holiday Inn Resort Manali (INDIA) in all therelevant departments e-i F&B Beverage, Front Office, Housekeeping  Part of a Pre-opening Team Courtyard by MarriottAgra. Area of Interest Front Office Operations
Hobbies English Calligraphyandlistening Punjabi Music. PERSONELINFORMATION Dateof Birth : 10TH December 1985 Nationality : Indian Languages Known : English, Hindi& Punjabi Maritalstatus : Married. Personal Target and Goal  To make each and every guest happybeforestep out from thehotelpremises. Applying for the position of Assistant Manager

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Manpreet

  • 1. RESUME Manpreet Singh Baldev bagh manjeet hotel Jabalpur (M.P) Contact No.:+91 9752-787-499 Contact No:+91 7599-320-932 Passport No:F9786430 E-MAIL: rky.manpreet10@gmail.com Career Objective A highlymotivated andambitiousindividualable to give timelyand accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having theabilityto work with theminimum ofsupervision whilst leading team of twelve or more. Now looking forward to a making a significant contributionas Executive with a that offers a genuine opportunity progression. Educational Qualification  Post GraduationDiploma in Hospitality and TourismManagement Nanyang Institute of Management Singapore (January 2011-Jan2012)  Bachelor of Science in Hospitality, Catering & Tourismfrom Institute of Hotel Management of Applied Nutritionand Catering, IHM Meerut (Manipal University) (July 2004-July 2007)  Intermediate fromGGS K H S School, Jabalpur in 2004, M P Board, Bhopal with Commerce Background. Computer Skills  Windows Environment & Internet.  MS Word, MS-Excel, MS-PowerPoint.  MS Office, IntellectualData System software, Triton, Opera5.0 and basic GDS.
  • 2. Job Experience December 2014-Till Courtyard Marriott Hotel AgraFront Desk Executive  Role summary  Assisted in managing theday-to-dayactivitiesofthefront office staff.  Scheduled routine inspections of thefront office, lobby &publicarea.  Ensure allstaff is properlytrained on systems, security & service standards.  Ensure that conducting dailypre-arrival meetings on dailybases with all the manager.  Responsible for Front Desk, Fitness Centre and Business Centre.  Facilitatetraining sessions for allthe teammembers.  Ensure to make allnecessary reports for morning meetings day at glance, managers flash and forecast for future dates.  Planning for increase in business volumes by understanding guest complaintson socialwebsites and on Guest Service Satisfactionby(Marriott),taking regular feedback.  Maintain regular contacts with corporate& individualcustomers, and buildstrong relationshipsin Oder to get a betterbusiness.  Handling of guest request and complaintswith properservice recovery.  Ensure to make smooth operationfor MICE sector.  Taking propertyround – withinand outside for security reasons.  Responsible for night audit &compiling all thenecessary reports  Checks on registrationcards of arriving guests and ensures all informationshould be filled on each cards eitherby Guest Relation theguests.  Ensure alltheEDC devices must closeon dailybases  Assigns and Approves Dutyroster for allFront desk staffs.  Conducting 30 min briefing in each shift in Oder to make aware about guest moment for a day. . May 2013-December 2014 Jaypee Hotel Agra Team Leader  Role summary  Preparing dailyworkloadsfor staff and co-ordinating thedailyallocationsofwork.  Motivating theteam to achieve high standardsand targets.  Handling new client enquires and acting as the face of thebusiness.  Dealing with and resolving problemsand issues which arise.  Working with sales and marketing team to increase thesales.  Mentoring and training up juniors and new staff.  Preparing Dutyroster as per the occupancyforecast.  Handling Frequent Individual Travellers and Group Inclusive Tour.  Handling Conferences and preparing bills as per the given company’sinstruction.  Supervision of Room blockings,as per theguest preferences ofall guests.  Organise dailybriefings to brief about all dayprograms to every shifts.  Handling VIPS & FAMS.
  • 3. June 2012-April 2013 RadissonHotel Agra GuestService Associate  Role summary  Managing front officeoperations including receptionto ensure compliance to procedures and policiesfor the highest standardof service and guest satisfaction.  Handling complaintsand reviewing compliments from theguests.  Collaborating with engineering and housekeeping staff to ensure that guests get thebest hotelexperience in regards to room status.  Handling Executive Lounge where VIP peopleget personal Check-n Check-out Facilityon arrivals and departures. April 2007- May 2008 ITC Welcome Heritage Narmada -Jackson OnJob Training.  Role summary  Learned howto checkin & check out.  How to fill enquiry registers & necessary reports.  Learned howto handle Cash & foreign currency.  How to generate reports for FOM.  Learned How to do closing and night auditson IDS. May 2008- July 2010 ITC Welcome Heritage Narmada Jackson-Guest Service Associate  Role summary  Managing thearrival and departure guests.  Reporting to theFOM with day to dayreports and assisting himin managing the department.  Answering theguest mails and making reservations.  Preparing thebills and making night audit reports.  Keeping a record of dataof theguest. Major Achievements  Jan 2011-2012 CrownPlaza Changi Singapore - Food & Beverages (Attachment)  Certified in GDS by Amadeus,Singapore.For successfully completing thetraining.  Industrial training: - Successfully completed 3 Months Industrial training at Holiday Inn Resort Manali (INDIA) in all therelevant departments e-i F&B Beverage, Front Office, Housekeeping  Part of a Pre-opening Team Courtyard by MarriottAgra. Area of Interest Front Office Operations
  • 4. Hobbies English Calligraphyandlistening Punjabi Music. PERSONELINFORMATION Dateof Birth : 10TH December 1985 Nationality : Indian Languages Known : English, Hindi& Punjabi Maritalstatus : Married. Personal Target and Goal  To make each and every guest happybeforestep out from thehotelpremises. Applying for the position of Assistant Manager