This document outlines 10 steps for healthcare organizations to maximize their return on rounding: 1) Connect rounding to its purpose of helping patients and employees, 2) Gain support from top leadership, 3) Set a target start date, 4) Create rounds collaboratively with stakeholders, 5) Identify common issue types, 6) Define processes to resolve issues, 7) Provide training, 8) Reward and reinforce good behaviors, 9) Use rounding data to make decisions, and 10) Continually review and improve the rounding template. The webinar was presented by three representatives from MyRounding on optimizing healthcare rounding.
2. Agenda
1. Connect to Purpose
2. Get Top Down Support
3. Set a Target Start Date
4. Create Rounds Collaboratively
5. Identify Common Issue Types
6. Define Process to Resolve Issues
7. Train
8. Reward and Reinforce
9. Use Data to Make Decisions
10. Review Rounding Template, Iterate, and Improve
3. Presenters
Michael Niederhauser | MyRounding | VP of Customer Experience
Michael honed his information technology and change management skills with Accenture in Washington,
D.C. He spent 10 years with a rural health non-profit bringing leading edge patient centered technology and
education to underserved communities. Michael is also extremely proud of his service in the U.S. Peace
Corps where he taught secondary math and conducted HIV / Malaria awareness programs.
Steve Bachtel | MyRounding | Chief Commercial Officer
Steve has been consulting with health systems, hospitals, and physician’s groups for almost 20 years. Steve’s
expertise includes leveraging outcomes to drive patient volume, perfect culture and process to improve patient
experience, and engage patient populations pre-, point-, and post-care. Steve’s professional and graduate
research work has prepared him to be a thought leader in the healthcare technology space.
Katie Anthony | MyRounding | Marketing Coordinator (Host)
Katie has a wide background of marketing expertise including graphic design, campaign strategy, and
event planning. For the past five years she has specialized in the healthcare and technology fields working
with clients like MGMA, Studer Group, and Hewlett Packard.
7. 2. Top Down Support
• Tough to manage from the
middle, but it’s possible
• Get results from your position down
• Spread those results to encourage
site wide adoption
• Hard to sustain without
help from the top
11. 4. Create Rounds Collaboratively
With Users and Their Leaders
Create rounds with two major things in mind:
Major Stakeholders: The people who will actually be
conducting rounds/using data
• Create buy-in and ownership at each level
• Administration, Organizational, Department, Individual
Why Statement: Why are we conducting rounds?
What are we trying to accomplish?
17. 7. Train
• Pair top performers with
those showing promise
• Laggards will take more
work but will love having
a tool/process
• Make your training/
initiatives last over time
• Connect to the Why
19. 8. Reward and Reinforce
• If you want something to last,
people have to get something
out of it
• Show them results: they’re
making a difference!
• Reinforce good behaviors,
strengthen others
23. 10. Review Rounding Template, Iterate, and Improve
• Review monthly, evolve
templates/questions
• Keep your sacred questions
• Maintain stakeholder
engagement but still
move quickly
24. Thank you.
• Additional questions? Email us at info@myrounding.com
• Want a copy of this presentation or webinar recording?
Visit www.slideshare.net/MyRounding
• Join us next month for our webinar: “High Reliability in Healthcare”
Register at www.myrounding.com/high-reliability-organization-webinar