MMRSS CATI
- 2. Telephone (Fixed Landline only) penetration in India in urban HH in India at 23% and growing At the end of June, 2005, total Fixed lines were 47.70 million and mobiles reached 57.38 million taking the total of telephony subscribers in the country to around 105.08 million (Source TRAI) Community Housing projects make it increasingly difficult to conduct face to face interviews at the household Increasing inability of interviewers to enter SEC A1/A2 apartment buildings without prior appointments B2B interviews difficult without prior appointment
- 3. Computer Aided Telephonic Interview Computer Telephony Integration allows software to automate much of the interviewers work Software handles complex branching, skips and response piping Software automates hard/soft and/or interlocking quotas Centralized data collection allows for greater control over interviewers and supervisors and higher control over quality Software produces disposition reports at the end of every study allowing the researcher to determine incidence and and non-response of refusal bias that may skew the data
- 4. Reliability of data is ensured through a proprietary method of voice recording Voice files are saved to the number dialed, interviewer name and date for easy reference. Eliminates the need for data entry, since data is entered directly into the computer Output files can be any flat-file format, ASCII, excel or SPSS labeled output as desired. No requirement for scrutiny or validation programs since the CATI program blocks such errors
- 5. With a capacity of about 40 seats in Mumbai Fiber optic E-1 lines with branded PC’s Agent headsets allowing minimal ambient noise interference Supervisor barge-in access to all calls and agent screens Visitor Lounge with one way mirror allowing barge in to calls and agent screen
- 6. Interviewers with MR experience B2B and B2C interviews No telemarketing activities, all respondent data is kept confidential. Thin clients on all work stations ensure that sample cannot be copied from agent screen. Sample management and quota controlled handled via central server Random Sampling techniques (eg. RDD or Published number +1) can be used using our random number generator MMRSS has the national numbering plan for both mobile and fixed networks enabling us to generate ‘true’ RDD sample. MMRSS has Exchange level data (number of lines utilized and capacity) for 36 cities allowing precise weighting of data collected through CATI
- 7. Trained NATIVE language speakers for all in- language studies Availability of both male and female interviewers for sensitive studies Voice file formats permit integration into MS PowerPoint allowing multimedia presentations to client. Prices are based on CPI NOT per hour, so you do not pay for inefficiency .
- 8. Project Manager Briefing by Client Supervisor briefing by Project Manager 1 designated project manager and lead supervisor provided as points of contact for each CATI study. Client field supervisor present as necessary during the course of the study. Supervisor briefs and trains agents CATI is approved along with dummy dataset and datamap. Mock calls begin – Voice files of completed mock calls for approval
- 9. Pilot interviews conducted, voice files are sent to client for final review Fielding commences Interim dataset is provided to client for approval Fieldwork ends Clean data ASCII flat file output provided along with all voice files submitted to client
- 10. Traditional B2B and B2C studies Recruitment for Focus Groups Nation-wide especially Hard to Recruit/Reach respondents RDD Sampling A1/A2 Booster Samples for national representation Telephonic DI’s Back Checks
- 11. INTERNATIONAL Jakarta office Vietnam office Bangkok office Dubai office 3rd floor Lina Building, 456, 4th Floor, NGUYEN THI MINH 401 S.Group Building 604 Al Safa M Jln. H.R Rasuna Said Kav. B7, KHAI(STR), 1091/153-154 new Petchaburi Road Bank Street Bur Dubai Jakarta - 12920, Indonesia WARD 5 , DIST 3, Makkasan Rajtavee Dubai Raj Sharma : +91 9322105830 Ho Chi Minh, Vietnam Opp Hotel Bangkok Palace/Ramada Raj Sharma: +91 9322105830 info@mmrss.com Tel No: +84866518813 Bangkok-10400 info@mmrss.com Raj Sharma : +91 9322105830 Tel No: +6622555790/6622555791 info@mmrss.com Raj Sharma : +91 9322105830 info@mmrss.com INDIA Corporate Office 12, Ground Floor, Greenfield Mansion, Dr. Raikar Marg, Mahim (West), Mumbai – 400016 Maharashtra, INDIA Tel : Tel No: +91 22 42206364 Fax : +91-22-42206364 Ext. 225 Raj Sharma : +91 9322105830 info@mmrss.com Banglore Office New Delhi office Chennai Office Kolkata office 617 First Floor, Satyam House 2A/New 3, Singaravelu Street 9,Bullygunge Terrace 6th B Main,Indranagar 2nd Stage, Balaji Estate, T-Nagar, Chennai-600017 Ground Floor, Gol Park, Bangalore – 560038 Kalkaji, Tel No. +91 44 42604404 Kolkata-700029 Tel No: +91 80 41739007/41739045; New Delhi-110019 Raj Sharma : +91 9322105830 Tel No: +91 33 40015939 Raj Sharma : +91 9322105830 Tel No: +91 11 26411870 info@mmrss.com Raj Sharma : +91 9322105830 info@mmrss.com Raj Sharma : +91 9322105830 info@mmrss.com info@mmrss.com Hyderabad office Pune office Gurgaon office Ahmedabad office No. 3-4-353, 601, 6th floor Rajmahal Apartments, Plot No - 482, 1st Floor, Block 15, Rajpath Row House, Opp Reddy women junior college, Law College Road, Erandwane, Sector 5, Urban State, Sathyamma college, Pune - 411004 Gurgaon (Haryana), Opp. AIS School, Barkatpura,Hyderabad-500027 Tel No: +91 20 30220897 / 98 Tel No : +91 9322105830, Judges Bungalow Road, Tel No: +91 040 27552251 Raj Sharma : +91 9322105830 Raj Sharma : +91 9322105830 Bodak Dev, Ahmedabad - 380054 Raj Sharma : +91 9322105830 info@mmrss.com info@mmrss.com Raj Sharma : +91 9322105830 info@mmrss.com info@mmrss.com