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Michelle Bowers Bio Resume 2010

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Michelle Bowers has over 25 years of experience managing accounts, projects, clients, and print production. She specializes in leading cross-functional teams and has a track record of improving processes and meeting objectives. Bowers' experience includes positions at USFI Marketing Communications, North American Communications, Lisa Adelle Design, Motion Envelope, and Brierley & Partners. She is skilled in areas such as account management, print planning, production management, estimating, and Microsoft Office applications.

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BIO MICHELLE BOWERSgBIOACCOUNT DIRECTOR / PROJECT & CLIENT MANAGEMENT  A dynamic professional with more than 25 years of experience successfully leading and managing all facets of account, project, client and print production management for B2B and B2C clients across numerous vertical sectors, Michelle is particularly adept managing and prioritizing multiple projects concurrently, troubleshooting and providing winning solutions, directing cross-functional teams and influencing clients, internal constituents and external vendors to meet or exceed project objectives with excellent top and bottom line results. She especially excels in demanding, high pressure situations. From 2003 through September, 2010, Michelle held the most senior account/project management position at USFI where she provided leadership and guidance to ten project managers that oversaw more than 2100 hospitality accounts nationwide. She specialized in directing the luxury market hospitality clients and managed, conceived and implemented internal processes, procedures and protocols to improve estimating, job tracking, resource allocation and utilization.  Prior to USFI, Michelle was Director of Operations for North American Communications, a turnkey direct mail company in Ft. Worth, Texas. She supervised eight departments in addition to the plant’s operational and daily scheduling requirements.  Before that, Michelle served as Director of Print Production for Lisa Adelle Design, a niche advertising agency specializing in fine jewelry. She supervised all traffic, pre-press operations and print production departments that included creative layout coordination, negotiating and establishing budgets, proposals, press checks, invoicing and reporting.  Early career positions included Account Supervisor/Operations for Brierley & Partners where Michelle supervised print production campaigns for Hertz #1 Club Gold. Additionally, she held the position of Sales Service Manager/Production Director for Motion Envelope whose clients included American Express, Continental Airlines and Mary Kay Cosmetics. Prior to that, Michelle worked as Director of Production and Human Resources for Western Direct Marketing which pioneered customer loyalty programs and she led customer service and production operations. Michelle is a graduate of Millennium 3 Education, a 3-tier experiential and lecture-based personal development and leadership program and her professional affiliations include the Project Management Institute, D/FW Chapter, the Print Production Association and the American Marketing Association. Michelle’s key leadership competencies: Genuine, passionate and results-oriented; A creative, resourceful and critical thinker; Collaborative and resilient; Adaptable and Flexible; Motivates and influences others; Innovative problem solver and strong multi-tasker. Highly organized and possesses excellent tactical execution skills. Very proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat Professional.1
RESUME MICHELLE BOWERSMobile: 972-768-5089 gmicki.bowers3@gmail.com SUMMARY Talented account director and project management specialist with deep expertise in print and promotional/brand production and extensive experience working with B2B and B2C clients across numerous vertical sectors (from both the corporate and agency sides). Particularly adept at managing and prioritizing multiple projects concurrently. Have built and managed strong cross-functional teams, both directly and in a matrix environment. Documented track record of performance-driven management and growth of key accounts at a high level. Noted ability to evaluate, troubleshoot, leverage and implement processes to maximize top and bottom-line revenues and meet or exceed project objectives. Excels at working independently, yet also a sharp, resourceful and supportive team player specializing in fast-paced environments that require accurate and very high responsiveness and peak performance. Results have been recognized with multiple industry and employer performance awards as well as career promotions.  2
RESUME MICHELLE BOWERSMobile: 972-768-5089 gmicki.bowers3@gmail.com CORE COMPETENCIES gAccount / Client & Project ManagementgPrint / Promo Planning & ProductiongStaff Training & MentoringgMatrix ManagementgEstimating, Budgets & Negotiations gExcellent Writing & Proofreading SkillsgCreative, Cost-Effective SolutionsgDirect Mail & CollateralgVendor Sourcing & ManagementgMicrosoft Office / PPT / Adobe Acrobat  3
RESUME MICHELLE BOWERSMobile: 972-768-5089gmicki.bowers3@gmail.com PROFESSIONAL EXPERIENCE USFI Marketing Communications, Inc., Dallas, TX January 2003 – September 2010USFI provides a broad range of print and digital marketing communications solutions to nationally recognized clients in a wide range of industries. (www.usfi.com) Assistant Director of Project Management, September 2008 – September 2010Managed senior-level, multi-language projects and accounts for luxury boutique and chain hotels and resorts in the Hospitality Division. Worked closely with geographically dispersed account executives, as well as internal graphic designers, writers, IT staff and external vendors, to ensure extremely high level of creativity, functionality and consistency was executed, achieved and maintained. Achievements: gInstrumental in positioning company for higher-level, more profitable client engagements by developing comprehensive estimating, specifications and communications protocols that reduced turn-time and costs by more than 30%.gIncreased sales by more than 141% and accelerated margin growth from negative to a consistent 38 to 43% by transforming low-performing account (14 properties and two corporate offices) to #1 hospitality account within two years. gIncreased sales by $1M+ and average margins to 41% for luxury hotel chain account that became USFI’s #2 hospitality account and for which USFI is now client’s preferred collateral partner. gCreated and present company-wide training programs for account and project managers. gSpecifically selected by CEO to develop copy content for USFI’s Hospitality Division website. gDeveloped new, more effective boarding protocols for new accounts. gRecipient of four USFI Hero awards, presented annually to top performers. Senior Project Manager,March 2005 - September 2008Project Manager, January 2003 - March 2005 4
RESUME MICHELLE BOWERSMobile: 972-768-5089gmicki.bowers3@gmail.com PROFESSIONAL EXPERIENCE (Continued) North American Communications, Fort Worth, TX May 2002 – December 2002Direct-mail company (closed 2003) providing turnkey services for direct-mail projects and campaigns.  Director of OperationsSupervised operations of eight departments, including print production, pre-press, envelope manufacturing, data processing, bindery, lettershop, postal operations and logistics. Managed daily scheduling.  Lisa Adelle Design, Dallas, TX November 1999 – January 2002Award-winning advertising, creative brand marketing and interactive agency, recognized by Inc. 500 as one of America’s fastest-growing companies in 2000 and 2001. Agency specializes in fashion, jewelry and giftware clients with both retail and catalog channels. (www.lisaadelledesign.com) Director of Print Production Developed operational protocols and managed traffic, pre-press and print-production departments. Established RFP and annual negotiation processes to secure aggressive, efficient pricing. Clients included Zales Jewelers; Gordon’s Jewelers; Bailey, Banks & Biddle; and Mappins Jewelers. Achievements: gSaved more than $400K in comprehensively negotiated print and paper purchases.gIncreased agency profit 26% by instituting and negotiating prompt-pay discounts.gStreamlined internal operations by developing custom budget-reporting and cost-tracking processes. 5
RESUME MICHELLE BOWERSMobile: 972-768-5089gmicki.bowers3@gmail.com PROFESSIONAL EXPERIENCE (Continued) Motion Envelope, Inc., Dallas, TX June 1995 – October 1999Manufacturing company with complete in-house printing, converting and proprietary finishing capabilities.  Sales Service Manager/Production DirectorSupervised pre-press, printing, press approvals, data processing, lettershop and internal production activities, including estimating and administrative staff. Primary client liaison for all in-house accounts, internal client contact for sales team and acting plant manager as required. Achievements:gImproved turn time and cost efficiencies by 36% through development and implementation of sales/service department protocols and custom, computerized estimating and job-entry systems. gIncreased productivity and significantly reduced error margins by developing procedural protocols. Brierley & Partners, Inc. April 1987 – May 1995Relationship-management agency specializing in customer-loyalty programs and widely acknowledged as a pioneer in the industry. (www.brierley.com) Account Supervisor/OperationsSupervised all turnkey print collateral purchasing, prepress, data processing and lettershop for complex national and international campaigns with multiple criteria. Managed print-production staff of seven for major account, Hertz Corporation. Served as primary troubleshooter for creative development and final print production feasibility among internal teams. Achievements: gReduced agency costs by developing creative production solutions that achieved client objectives while maintaining brand and design integrity.6
RESUME MICHELLE BOWERSMobile: 972-768-5089 gmicki.bowers3@gmail.com Education and professional affiliationsgGraduate, Millennium 3 Education (three-level leadership program), Dallas TX, 2007gProject Management courses, North Lake College, Dallas, TXgExtensive, ongoing technical education through vendor workshops and seminarsgMember, Project Management Institute, Dallas/Fort Worth ChaptergMember, Print Production AssociationgMember, American Marketing Association, Dallas/Fort Worth Chapter  7

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Michelle Bowers Bio Resume 2010

  • 1. BIO MICHELLE BOWERSgBIOACCOUNT DIRECTOR / PROJECT & CLIENT MANAGEMENT  A dynamic professional with more than 25 years of experience successfully leading and managing all facets of account, project, client and print production management for B2B and B2C clients across numerous vertical sectors, Michelle is particularly adept managing and prioritizing multiple projects concurrently, troubleshooting and providing winning solutions, directing cross-functional teams and influencing clients, internal constituents and external vendors to meet or exceed project objectives with excellent top and bottom line results. She especially excels in demanding, high pressure situations. From 2003 through September, 2010, Michelle held the most senior account/project management position at USFI where she provided leadership and guidance to ten project managers that oversaw more than 2100 hospitality accounts nationwide. She specialized in directing the luxury market hospitality clients and managed, conceived and implemented internal processes, procedures and protocols to improve estimating, job tracking, resource allocation and utilization.  Prior to USFI, Michelle was Director of Operations for North American Communications, a turnkey direct mail company in Ft. Worth, Texas. She supervised eight departments in addition to the plant’s operational and daily scheduling requirements.  Before that, Michelle served as Director of Print Production for Lisa Adelle Design, a niche advertising agency specializing in fine jewelry. She supervised all traffic, pre-press operations and print production departments that included creative layout coordination, negotiating and establishing budgets, proposals, press checks, invoicing and reporting.  Early career positions included Account Supervisor/Operations for Brierley & Partners where Michelle supervised print production campaigns for Hertz #1 Club Gold. Additionally, she held the position of Sales Service Manager/Production Director for Motion Envelope whose clients included American Express, Continental Airlines and Mary Kay Cosmetics. Prior to that, Michelle worked as Director of Production and Human Resources for Western Direct Marketing which pioneered customer loyalty programs and she led customer service and production operations. Michelle is a graduate of Millennium 3 Education, a 3-tier experiential and lecture-based personal development and leadership program and her professional affiliations include the Project Management Institute, D/FW Chapter, the Print Production Association and the American Marketing Association. Michelle’s key leadership competencies: Genuine, passionate and results-oriented; A creative, resourceful and critical thinker; Collaborative and resilient; Adaptable and Flexible; Motivates and influences others; Innovative problem solver and strong multi-tasker. Highly organized and possesses excellent tactical execution skills. Very proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat Professional.1
  • 2. RESUME MICHELLE BOWERSMobile: 972-768-5089 gmicki.bowers3@gmail.com SUMMARY Talented account director and project management specialist with deep expertise in print and promotional/brand production and extensive experience working with B2B and B2C clients across numerous vertical sectors (from both the corporate and agency sides). Particularly adept at managing and prioritizing multiple projects concurrently. Have built and managed strong cross-functional teams, both directly and in a matrix environment. Documented track record of performance-driven management and growth of key accounts at a high level. Noted ability to evaluate, troubleshoot, leverage and implement processes to maximize top and bottom-line revenues and meet or exceed project objectives. Excels at working independently, yet also a sharp, resourceful and supportive team player specializing in fast-paced environments that require accurate and very high responsiveness and peak performance. Results have been recognized with multiple industry and employer performance awards as well as career promotions.  2
  • 3. RESUME MICHELLE BOWERSMobile: 972-768-5089 gmicki.bowers3@gmail.com CORE COMPETENCIES gAccount / Client & Project ManagementgPrint / Promo Planning & ProductiongStaff Training & MentoringgMatrix ManagementgEstimating, Budgets & Negotiations gExcellent Writing & Proofreading SkillsgCreative, Cost-Effective SolutionsgDirect Mail & CollateralgVendor Sourcing & ManagementgMicrosoft Office / PPT / Adobe Acrobat  3
  • 4. RESUME MICHELLE BOWERSMobile: 972-768-5089gmicki.bowers3@gmail.com PROFESSIONAL EXPERIENCE USFI Marketing Communications, Inc., Dallas, TX January 2003 – September 2010USFI provides a broad range of print and digital marketing communications solutions to nationally recognized clients in a wide range of industries. (www.usfi.com) Assistant Director of Project Management, September 2008 – September 2010Managed senior-level, multi-language projects and accounts for luxury boutique and chain hotels and resorts in the Hospitality Division. Worked closely with geographically dispersed account executives, as well as internal graphic designers, writers, IT staff and external vendors, to ensure extremely high level of creativity, functionality and consistency was executed, achieved and maintained. Achievements: gInstrumental in positioning company for higher-level, more profitable client engagements by developing comprehensive estimating, specifications and communications protocols that reduced turn-time and costs by more than 30%.gIncreased sales by more than 141% and accelerated margin growth from negative to a consistent 38 to 43% by transforming low-performing account (14 properties and two corporate offices) to #1 hospitality account within two years. gIncreased sales by $1M+ and average margins to 41% for luxury hotel chain account that became USFI’s #2 hospitality account and for which USFI is now client’s preferred collateral partner. gCreated and present company-wide training programs for account and project managers. gSpecifically selected by CEO to develop copy content for USFI’s Hospitality Division website. gDeveloped new, more effective boarding protocols for new accounts. gRecipient of four USFI Hero awards, presented annually to top performers. Senior Project Manager,March 2005 - September 2008Project Manager, January 2003 - March 2005 4
  • 5. RESUME MICHELLE BOWERSMobile: 972-768-5089gmicki.bowers3@gmail.com PROFESSIONAL EXPERIENCE (Continued) North American Communications, Fort Worth, TX May 2002 – December 2002Direct-mail company (closed 2003) providing turnkey services for direct-mail projects and campaigns.  Director of OperationsSupervised operations of eight departments, including print production, pre-press, envelope manufacturing, data processing, bindery, lettershop, postal operations and logistics. Managed daily scheduling.  Lisa Adelle Design, Dallas, TX November 1999 – January 2002Award-winning advertising, creative brand marketing and interactive agency, recognized by Inc. 500 as one of America’s fastest-growing companies in 2000 and 2001. Agency specializes in fashion, jewelry and giftware clients with both retail and catalog channels. (www.lisaadelledesign.com) Director of Print Production Developed operational protocols and managed traffic, pre-press and print-production departments. Established RFP and annual negotiation processes to secure aggressive, efficient pricing. Clients included Zales Jewelers; Gordon’s Jewelers; Bailey, Banks & Biddle; and Mappins Jewelers. Achievements: gSaved more than $400K in comprehensively negotiated print and paper purchases.gIncreased agency profit 26% by instituting and negotiating prompt-pay discounts.gStreamlined internal operations by developing custom budget-reporting and cost-tracking processes. 5
  • 6. RESUME MICHELLE BOWERSMobile: 972-768-5089gmicki.bowers3@gmail.com PROFESSIONAL EXPERIENCE (Continued) Motion Envelope, Inc., Dallas, TX June 1995 – October 1999Manufacturing company with complete in-house printing, converting and proprietary finishing capabilities.  Sales Service Manager/Production DirectorSupervised pre-press, printing, press approvals, data processing, lettershop and internal production activities, including estimating and administrative staff. Primary client liaison for all in-house accounts, internal client contact for sales team and acting plant manager as required. Achievements:gImproved turn time and cost efficiencies by 36% through development and implementation of sales/service department protocols and custom, computerized estimating and job-entry systems. gIncreased productivity and significantly reduced error margins by developing procedural protocols. Brierley & Partners, Inc. April 1987 – May 1995Relationship-management agency specializing in customer-loyalty programs and widely acknowledged as a pioneer in the industry. (www.brierley.com) Account Supervisor/OperationsSupervised all turnkey print collateral purchasing, prepress, data processing and lettershop for complex national and international campaigns with multiple criteria. Managed print-production staff of seven for major account, Hertz Corporation. Served as primary troubleshooter for creative development and final print production feasibility among internal teams. Achievements: gReduced agency costs by developing creative production solutions that achieved client objectives while maintaining brand and design integrity.6
  • 7. RESUME MICHELLE BOWERSMobile: 972-768-5089 gmicki.bowers3@gmail.com Education and professional affiliationsgGraduate, Millennium 3 Education (three-level leadership program), Dallas TX, 2007gProject Management courses, North Lake College, Dallas, TXgExtensive, ongoing technical education through vendor workshops and seminarsgMember, Project Management Institute, Dallas/Fort Worth ChaptergMember, Print Production AssociationgMember, American Marketing Association, Dallas/Fort Worth Chapter  7