This document summarizes a presentation about supporting workplace mental health. The presentation discusses the different perspectives of managers and employees, with managers focused on tasks and customers while employees are more concerned with mental health, emotions, and personal goals. It suggests that managers could better support mental health by being more sensitive to employee needs, like a dog's sensitive sense of smell. The presentation promotes becoming a "mindful employer" through developing mindful managers, promoting mental health awareness, and eliminating stigma around seeking help. It provides resources for workshops, training champions within organizations, and supporting employees with mental illness concerns.
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Mindful employer program 2015 easna institute clearwater
1. A Public Commitment to Supporting
Workplace Mental Health
EASNA Institute
April 24 2015 in Clearwater, Florida
Presented by Chris Hylton and Lisa Hardy
On behalf of François Legault, MSW RSW MM
Principal Consultant
2. Disclaimer2
The information presented to you today is
considered to be general best practices for
organizations across Canada. The information
is not intended to provide legal counsel or
legal advice.
4. Warning4
The next few slides have not been
approved by Francois.
No animals have been harmed in these slides.
5. Is There a Disconnect between
Managers and Employees5
6. Focus Differs
6
Managers Ee
Get the job done Getting thru the day
Day to day firefighting Ee mental health
Staffing Ee personal goals
Customer focus Ee emotion, stressors,
happiness
7. If managers were dogs how would they
sort out the world, avoid conflict?7
• Any ideas?
8. How much more sensitive is a
dog’s nose than ours8
• A dog's sense of smell is said to be a thousand
times more sensitivethan that of humans. In fact,
a dog has more than 220 million olfactory
receptors in its nose, while humans have only 5
million.
• They use it to find out what is happening, they
can smell one week’s history with their great
nose
• Employers with Mindful Managers would have a
great pulse on the mental health state of their
Ees
10. Mindful Employer Charter
• Signing up is free!
• It does not involve qualification or certification
• It is a good faith agreement to continue to
strive towards supporting a mentally healthy
workplace
• There are resources available to help
12. Mindful Employers strive to:
• Promote a mentally healthy workplace
• Increase mental health awareness
• Eliminate stigma around seeking help
• Develop mindful managers
• Support success at work
18. Describe Your Champion
Respected and trusted by both labour and
management
Compassionate about people and also firm
about work responsibilities
Clear about expectations and also flexible
19. Train the trainer…
• Develop the competence of your Champion
• Champion helps develop other staff using provided
resources
• Staff develop and adopt strategies unique and practical
for your work setting.
• Reduce risk to psychological safety.
20. Workshops
• Engage staff, resolve workplace issues:
• Respond to employees with mental health
concerns
• Accommodation that supports success
• Resolving conflict
• Managing stress
• 4 per year – roundtable, case study or activities
• Can deliver in-house as often as required for
365 days
21. Workshop Resources
• Facilitator resources
• Participant workbooks
• Practical application and action plans
customized for your workplace
• Links to relevant resources
23. Being a Mindful Manager means:
I may not always get it right, but I am willing to work
on solutions.
I strive to support all employees to:
• stay productive
• return to work successfully after a leave
• preserve good working relationships
I continue to learn how to support positive workplace
mental health for all.
24. Requirement #1
In bullet form, write what
you have learned about
the perspective and
experience of at least 5
working people with
mental illness.
You can use the experiences shared
in the Working Through It videos OR
personally interview 5 individuals.
25. Requirement #2
Share the mental health
resources you plan on
sharing with your
employees and state why.
You can download and review the
Working Through It™ Leader’s
Guide to find resources OR choose
any others.
26. Requirement #3
Write 3 bullets on managing the following:
• Emotional outbursts
• Accommodation
• Conflict
• Return to work
• Performance problems
27. Community Cost by FTE’s
1–100 $500
101–500 $1000
501–1000 $2500
1001–2500 $5000
2501–5000 $10000
28. Visit us for more details…
www.mindfulemployer.ca
and
www.mindfulmanager.ca
30. About CG Hylton Inc.30
• EAP in Canada
• Benefits
• HR consulting
• Engagement
strategies
• HR policy review
• Employee wellness
• Employer of choice
review
31. Let’s get social!31
Facebook facebook.com/pages/cghylton
Twitter @HyltonYYC
Google + plus.google.com/u/0/109237546846077340442/posts
YouTube youtube.com/user/CGHylton
LinkedIn ca.linkedin.com/in/cghylton
Editor's Notes
Welcome: This presentation will bring you on a quick tour of what this innovative initiative is offering.
So many free resources available, but orgs dont know where and how to use it…
Some use the resources and make progress but are not recongnized for their effort
Some say the do it but do not feel supported- alone..
The presentation will be in three pieces: The charter –MEC, the IN-House program, and the Mindful Manager Program.
Began in UK ( when) and spread to Australia (when) and New Zealand (when)
Source: www.aces.edu/pubs/docs/U/UNP-0066/UNP-0066.pdf accessed from the internet Feb 23 2015
What do I have to do as an employer to become a ME?
Once they sign the charter, the reality is that it becomes one more reason to strive at being mindful.
They will expect to be held to task to be evaluated by their competitors, their shareholders, their stakeholders, their customers, their employees through this lens as well as others…
Our Charter looks like this and if they wish, Mindful Employers can order this to be displayed on the wall. It comes as part of a kit with decals, posters and a guide to following the charter using free resources.
All Mindful Employers agree to strive for those things, even though the Charter that is signed is slightly different in each country.
Helps to develop mindful managers who are mindful and careful about how they interact, how they behave or think ( attitudes) about employees.
These are some of the organizations who have signed up. You can see they range from small independents to government unions.
From national businesses to institutions. Each has their own reason for signing up, but all have agreed to strive towards the principles of the Charter.
New program that has been piloted to great success
Many who went out of their way to help, managers, union reps, burnt-out, no support, not sustainable…
EAP counsellors, coordinators or EAP managers, OH Medical staff, HR, etc…
Who in your organization is the champion for positive workplace mental health? Is it a leader, is it someone in HR, your EAP provider, an occupational health professional or is it a union rep?
Who provides support and resources to your Champion or are they a lone voice in the wilderness.
Shifting the topic now a bit. Your Champion may also be your go-to person, but not always. I want you to take a moment to describe the person in your organization who most people go to when there is a complex mental health issue. Maybe a frontline supervisor is feeling uncomfortable approaching an employee who is clearly struggling with mental health issues or there is conflict between two employees that needs to be resolved. Describe the characteristics this person has.
When you have taken up some answers, then go back to the slide and say, like many of you described, the go-to person is usually….(read slide)
From the group: Non-judgemental, lived experience, perceived a compassionate, fair, honest, trusted, calm, good listener, courageous (conversations) .
So here is how In-House helps…
We help your organization support workplace mental health.
We help develop the competence and expertise of your in-house Champion to address the complex issues and continue to promote positive workplace mental health.
We help your champion pay it forward – through interactive sessions they will hold with other staff in the organization that result in tangible action plans to not only improve effectiveness, but also sustain positive changes in behaviours.
And ultimately, we help by reducing risk to the psychological health and safety of all employees.
The sessions are really geared to encouraging your staff to discuss solutions and strategies to better address issues effectively. The process itself can help improve engagement, collaboration and loyalty to the organization. Case studies ( not from your own organizations)
Read slide
Note that the roundtable format is a series of questions asked of the participants to help develop solutions, the case study is a real life case explored in 3 parts to help participants think about what they might have done in the situation, and the activities are to help learn new skills or strategies.
Complex accommodations- psychosis, risk of violence, conflict in the workplace
In the facilitator resources we include timing for 1 hour, 2 hour or 3 hour sessions for each topic. Its developed to become a turn key approach. No need to be an expert here as we are not dealing with diagnosis, specifics, treatment issues, but rather a method that have worked. We provided suggested comments and directions for handling the responses of the audience. We also include ways to embed the learning in how business is done by developing action items and a feedback loop.
The participants workbooks are all they need to engage. Each will include a place to record their commitment for change or action. Each will include information about relevant resources that can be accessed for additional learning or help.
Supporting Employee Success at Work resource- free how to address accommodation in the workplace.
This type of person is someone who we might qualify as a Mindful Manager. The pilots said we don’t want to recruit only those who meet the very high standard, but we need to develop it- someone who striving…and knows no-one is perfect- is open to learn..
The Mindful Manager Creed says – [read slide]
How do I support, maintain a good working relationship among staff- not just the one employee who at a particular time is suffering from a mental health challenge and is not performing as before or as required.
To become a Mindful Manager, you must complete an application form that demonstrates your intention to strive towards supporting positive mental health for all. Although the questions have been called “too easy” by those who are experienced as they can answer from the top of their head in less than 20 minutes. But for those who are not experienced the application can take much longer as it may be necessary to learn more before answering. Those who engage in the Mindful Manager In-House program will probably be able to fill it out with ease after a couple of years of attending sessions and applying the learning, but no one is required to do it. This is voluntary, costs a low annual fee of $160 and provides the successful candidate with a number of resources and opportunities that we will describe shortly.
First I want to explain what is required to complete the application.
There are 3 requirements – the first is to…
The second is to…
And the third is to…
So why would anyone want to complete this, pay the extra cost and become recognized as a Mindful Manager?
Next slide…
Mindful Employer is a not-for-profit. We want to make this affordable to all organizations so we are beginning with these low rates. As we said in the beginning, you would not be able to host even 1 session for all relevant staff at this rate and yet your Champion gets year round support and you can host multiple sessions on 4 different topics in 1, 2 or 3 hour sessions as many times as you want.
From the presentation of April 13th in Halifax:
How many people can listen in on webinars? No iimits…aim to facilitate…