MPA 210 : STRATEGIC QUALITY MANAGEMENT
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STRATEGIC QUALITY MANAGEMENT
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MPA 210 : STRATEGIC QUALITY MANAGEMENT
- 1. STRATEGICQUALITYMANAGEMENT The PDSA Cycle and Profound Knowledge Developing a Management System PRESENTER: NOIMEE T. AGRAMON PROFESSOR: JOSEFINA BITONIO, DPA
- 2. THE PDSA CYCLE What is PDSA Cycle (Plan-Do-Study-Act) • The Deming Cycle or PDSA Cycle or Shewhart Cycle (named after Walter Shewhart) is a four stage change management model used by companies for continuous improvement and incremental problem solving. • It is a systematic process for gaining valuable learning and knowledge for the continual improvement of a product, process, or service
- 4. SYSTEM OF PROFOUND KNOWLEDGE • It was devised by Dr. W Edwards Deming. • An effective Theory of Management. It is a framework of thought and guide for action that any leader wishing to transform their organization into one that will thrive and survive through the current century.
- 5. SYSTEM OF PROFOUND KNOWLEDGE FOUR ELEMENTS 1. Appreciation for a System • Deming wrote that "A System is a network of interdependent components that work together to try to accomplish the aim of the system."
- 6. SYSTEM OF PROFOUND KNOWLEDGE FOUR ELEMENTS 2. Knowledge of variation • Effective managerial action also demands a knowledge of variation. Deming said: "Variation there will always be, between people, in output, in service, in product.
- 7. SYSTEM OF PROFOUND KNOWLEDGE FOUR ELEMENTS 3. Theory of knowledge PREDICT • Make a Guess • What will happen Next?
- 8. SYSTEM OF PROFOUND KNOWLEDGE FOUR ELEMENTS • What motivates your employees? • Shouldn’t you find out before they run away? 4. Knowledge of Psychology
- 9. DEVELOPING A MANAGEMENT SYSTEM Develop and Write Procedures • One of the basics of developing a management system is the need to establish a set of business procedures for your company, including employee conduct, safety and customer service procedures. You must write these procedures down in a format that's accessible to your employees and certain business partners. Setting clear guidelines for you and your stakeholders to read and follow is a key step in proper business management. • A management system is a process by which you effectively manage the functions of a company, including employees, customer service, reputation and the business activities as a whole. The responsibility for building this management system falls on your shoulders, as owner and manager. Start with the basics of building a strong system, and then improve upon that system as your business grows.
- 10. DEVELOPING A MANAGEMENT SYSTEM Review System • Another key element of building a management system is the review process. You must perform regular audits of the system to ensure it's running smoothly. For instance, regular and timely employee performance appraisals allow you to monitor the progress of your workers, identify weaknesses and encourage increased productivity. Barrie Gross, founder of a human resource training company, notes that "mastering the review process is one of the indicators of a manager's competence." Information Management • Another key element of building a management system is the proper handling and disbursement of information at your company. You must establish a system that allows information to flow freely to your customers, employees and suppliers. • Training and educating yourself and your employees is another basic of building an effective management system. Ongoing training is key to managing the workplace effectively because it keeps you updated on the latest skills and knowledge you need to remain competitive.
- 11. THE BASICS OF BUILDING AN EFFECTIVE MANAGEMENT SYSTEM 1. Set the standards for your "way we do it here" • Identify the standards—from your overall Strategic Objective through every small subsystem—for how you and your team do the work of your business. This also includes your standards, agreements and protocols for how the people in your business communicate and work together. That way, you can build trust and accountability throughout your organization. 2. Define your organizational strategy • For this, you’ll need to develop an organizational chart that displays every position in your business and how they interrelate, as well as a strategic plan for how those positions work together to deliver your Strategic Objective.
- 12. THE BASICS OF BUILDING AN EFFECTIVE MANAGEMENT SYSTEM 3. Write position contracts for every role • This isn’t a job description. It’s a basic agreement between managers and employees for each position’s individual accountabilities, standards and the resources they’ll need to succeed. 4. Have regular employee-focused one-on-ones • Weekly Employee Development Meetings give each team member the chance to express anything that may be getting in their way. This is structured development time—both for an employee’s individual growth, as well as managers and employees to build effective relationships. 5. Hold a regular company meeting • If you don’t introduce and regularly revisit your vision and strategic development process for the business, don’t expect your team to know it. Whether it’s weekly, monthly or quarterly, host a valuable all-team meeting to share critical high-level updates so you can gain their full commitment to move forward with you.
- 13. THE BASICS OF BUILDING AN EFFECTIVE MANAGEMENT SYSTEM 6. Systematize your operations • First, you need to identify the big picture systems your business needs, and the subsystems that comprise them, so you can see every activity that makes up your business operations. Then, design and document each system so that any current and future employee can step right in and run it. 7. Create operations manuals • Once you’ve set the standards for your way we do it here, create position-specific manuals and a team handbook so that every employee know the functions of their unique roles.
- 14. THE BASICS OF BUILDING AN EFFECTIVE MANAGEMENT SYSTEM 6. Systematize your operations • First, you need to identify the big picture systems your business needs, and the subsystems that comprise them, so you can see every activity that makes up your business operations. Then, design and document each system so that any current and future employee can step right in and run it. 7. Create operations manuals • Once you’ve set the standards for your way we do it here, create position-specific manuals and a team handbook so that every employee know the functions of their unique roles.