Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
SlideShare a Scribd company logo

NCCET Sustaining Workforce Trust For Distribution

•Download as PPT, PDF•
•
Leslie Larrabee
Leslie Larrabee

The document discusses the importance of trust in the workplace and provides strategies for building and maintaining trust. It outlines behaviors that can erode trust, called "trust busters", and behaviors that build trust, called "trust boosters". It then describes a model called the TrustWorks model that identifies four key elements of trust: ability, believability, care, and dependability. The document suggests using assessments and tools from TrustWorks to evaluate strengths and weaknesses in these trust elements.

1 of 24
Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Leslie Larrabee Interim Director Center for Training & Development College of the Desert Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
WORKPLACE TRUST: Just Another “Touchy-Feely” Topic?
Effects of Trust in the Workplace Enron failure fuels investor distrust SEATTLETIMES.COM December 6, 2001 The Fragility of Organizational Trust : Lessons From the Rise and Fall of Enron STEVEN C. CURRALL and MARC J. EPSTEIN April 3, 2003 ^ DIS-
Effects of Trust in the Workplace Spouse Trouble: Management Consulting (management problems due to distrust between Andersen Worldwide units Arthur Andersen and Andersen Consulting) The Economist (US) June 1997 ^ DIS-
Fallout: distrust , uncertainty WORLDCOM: The latest scandal isn't a surprise to some. Others await the next financial debacle. By JEFF HARRINGTON, Times Staff Writer © St. Petersburg Times, June 27, 2002 Effects of Trust in the Workplace ^ DIS-
Taking credit for someone else’s work Playing favorites Dishonesty Withholding information Talking about people behind their backs Lying Breaking promises Not following through No or negative feedback Demeaning Demanding Personal attacks Effects of Trust in YOUR Workplace Asking for input and ideas Validation Praise Recognition Encourage potential Sharing information Inclusion in decision-making Advocating Listening Safe environment Get results Caring ^ DIS-
We Know It When We Feel It The Ouch Factor : Trust Busters Behaviors that erode or destroy trust, e.g. lying The Aaaah Factor : Trust Boosters Behaviors that build and sustain trust, e.g. praise and recognition
Trust is the Foundation All relationships Safe work environment Confidence building Productivity Risk taking Creativity and innovation Loyalty to organizations
Did you know that you can identify and modify trust boosting and trust busting behaviors?
TrustWorks! ® Model a Able b c d Believable Connected Dependable Demonstrate Competence Act with Integrity Care about Others Maintain Reliability ELEMENTS COMPONENTS Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors
A Common Language Allows Communication About issues impacting performance, motivation, sustainability Without attacking or demoralizing That opens and encourages dialogue
Self Assessment Give employees meaningful feedback on their performance Make sure employees receive sufficient guidance in how to be effective in their jobs Admit when I am wrong Avoid talking behind people’s back Listen well Share information about myself Do what I say I will do Make promises that I can keep Hardly Ever [ H S O V A ] Always
Trust Scorecard Enter the number of H, S, O, V and A responses from your self-assessment for each section - A, B, C, D. Multiply by the number indicated and enter your result. Add the result of each to determine your total score for each section.
Self-Perception Use Action Plan Sheet What Trust Elements are your highest? What Trust Elements are your lowest? Create Next Steps to strengthen trust behaviors
Think About a Situation Back Home Using the Trust Worksheet: Describe a situation that demonstrates trust, either good or bad low morale, poor results, strong team effort, good communication, etc . Identify the key person(s) and behaviors impacting the situation Using the ABCD Trust Model, identify the Trust Element where the behaviors occur A = lack of results Create a plan on how to address/manage the situation
The Trust Buzz… Rebuilding Trust in the Workplace healingtheworkplace.wordpress.com July 20, 2008 At least one quarter of all people visiting this blog have clicked on the post Building Trust in the Workplace.  I suppose that this shouldn’t surprise me given that this blog is called healing the workplace. Trust is a core value for most of us and the opposite of trust is betrayal. So…when trust is broken in organizations… employees feel betrayed.
Current Communications/Team Building/Leadership Programs
Trust Tools Facilitator Kit Participant Kit PACE Assessment 360 ° Assessment Support Tools
Words From the Master… Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
Lovelace Health Plan Addressing Trust TrustWorks tools in the solution mix Training Impact on client environment Sustaining client partnership
US Forest Service
TrustWorks Community College Channel Partner Program Discounts Facilitator Training Sales Training Channel Support Announcing!
Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Questions?
Resources for You Leslie Larrabee Interim Director, Center for Training & Development College of the Desert Office Direct: (760) 773-2530 Email: llarrabee@collegeofthedesert.edu Marty Waller, MBA Business Development Manager CNM Workforce Training Center Office Direct: (505) 224-5229 Email: mwaller@cnm.edu Cindy Olmstead President/Founder TrustWorks Group, Inc. Office Direct: (619) 295-5678 Email: colmstead@trustworksgroup.com Barbara Dorris Channel Marketing Manager TrustWorks Group, Inc. Office Direct: (619) 295-5678 Email: bdorris@trustworksgroup.com TRUSTWORKS GROUP, INC. COMMUNITY COLLEGES

More Related Content

NCCET Sustaining Workforce Trust For Distribution

  • 1. Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Leslie Larrabee Interim Director Center for Training & Development College of the Desert Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
  • 2. WORKPLACE TRUST: Just Another “Touchy-Feely” Topic?
  • 3. Effects of Trust in the Workplace Enron failure fuels investor distrust SEATTLETIMES.COM December 6, 2001 The Fragility of Organizational Trust : Lessons From the Rise and Fall of Enron STEVEN C. CURRALL and MARC J. EPSTEIN April 3, 2003 ^ DIS-
  • 4. Effects of Trust in the Workplace Spouse Trouble: Management Consulting (management problems due to distrust between Andersen Worldwide units Arthur Andersen and Andersen Consulting) The Economist (US) June 1997 ^ DIS-
  • 5. Fallout: distrust , uncertainty WORLDCOM: The latest scandal isn't a surprise to some. Others await the next financial debacle. By JEFF HARRINGTON, Times Staff Writer © St. Petersburg Times, June 27, 2002 Effects of Trust in the Workplace ^ DIS-
  • 6. Taking credit for someone else’s work Playing favorites Dishonesty Withholding information Talking about people behind their backs Lying Breaking promises Not following through No or negative feedback Demeaning Demanding Personal attacks Effects of Trust in YOUR Workplace Asking for input and ideas Validation Praise Recognition Encourage potential Sharing information Inclusion in decision-making Advocating Listening Safe environment Get results Caring ^ DIS-
  • 7. We Know It When We Feel It The Ouch Factor : Trust Busters Behaviors that erode or destroy trust, e.g. lying The Aaaah Factor : Trust Boosters Behaviors that build and sustain trust, e.g. praise and recognition
  • 8. Trust is the Foundation All relationships Safe work environment Confidence building Productivity Risk taking Creativity and innovation Loyalty to organizations
  • 9. Did you know that you can identify and modify trust boosting and trust busting behaviors?
  • 10. TrustWorks! ® Model a Able b c d Believable Connected Dependable Demonstrate Competence Act with Integrity Care about Others Maintain Reliability ELEMENTS COMPONENTS Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors
  • 11. A Common Language Allows Communication About issues impacting performance, motivation, sustainability Without attacking or demoralizing That opens and encourages dialogue
  • 12. Self Assessment Give employees meaningful feedback on their performance Make sure employees receive sufficient guidance in how to be effective in their jobs Admit when I am wrong Avoid talking behind people’s back Listen well Share information about myself Do what I say I will do Make promises that I can keep Hardly Ever [ H S O V A ] Always
  • 13. Trust Scorecard Enter the number of H, S, O, V and A responses from your self-assessment for each section - A, B, C, D. Multiply by the number indicated and enter your result. Add the result of each to determine your total score for each section.
  • 14. Self-Perception Use Action Plan Sheet What Trust Elements are your highest? What Trust Elements are your lowest? Create Next Steps to strengthen trust behaviors
  • 15. Think About a Situation Back Home Using the Trust Worksheet: Describe a situation that demonstrates trust, either good or bad low morale, poor results, strong team effort, good communication, etc . Identify the key person(s) and behaviors impacting the situation Using the ABCD Trust Model, identify the Trust Element where the behaviors occur A = lack of results Create a plan on how to address/manage the situation
  • 16. The Trust Buzz… Rebuilding Trust in the Workplace healingtheworkplace.wordpress.com July 20, 2008 At least one quarter of all people visiting this blog have clicked on the post Building Trust in the Workplace.  I suppose that this shouldn’t surprise me given that this blog is called healing the workplace. Trust is a core value for most of us and the opposite of trust is betrayal. So…when trust is broken in organizations… employees feel betrayed.
  • 18. Trust Tools Facilitator Kit Participant Kit PACE Assessment 360 ° Assessment Support Tools
  • 19. Words From the Master… Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
  • 20. Lovelace Health Plan Addressing Trust TrustWorks tools in the solution mix Training Impact on client environment Sustaining client partnership
  • 22. TrustWorks Community College Channel Partner Program Discounts Facilitator Training Sales Training Channel Support Announcing!
  • 23. Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Questions?
  • 24. Resources for You Leslie Larrabee Interim Director, Center for Training & Development College of the Desert Office Direct: (760) 773-2530 Email: llarrabee@collegeofthedesert.edu Marty Waller, MBA Business Development Manager CNM Workforce Training Center Office Direct: (505) 224-5229 Email: mwaller@cnm.edu Cindy Olmstead President/Founder TrustWorks Group, Inc. Office Direct: (619) 295-5678 Email: colmstead@trustworksgroup.com Barbara Dorris Channel Marketing Manager TrustWorks Group, Inc. Office Direct: (619) 295-5678 Email: bdorris@trustworksgroup.com TRUSTWORKS GROUP, INC. COMMUNITY COLLEGES