This document presents the training and development strategy of Next HR Consultancy. It outlines objectives to enhance service quality and team culture through leadership and communication skills training. It proposes a training needs assessment and plan involving requests, monitoring, and evaluation. The performance management system focuses on goal setting, coaching, appraisals, improvement, and rewards. Key performance indicators include employee satisfaction with learning opportunities, development assignments, and percentage undergoing regular training.
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1. S c h o o l o f B u s i n e s s
M a n a g e m e n t C e n t e r
H u m a n R e s o u r c e P r o f e s s i o n a l P o s t - g r a d u a t e
D i p l o m a
Graduation Project
“Next”
Presented by
•Islam Ali Adel
•Shaimaa Yehia
•Hesham Samy
•Mohab Hany
•Abo bakr Mohamed
Supervised by
Dr. Mohamed Aly A.Fattah
3. Next HR Consultancy aims at being the first choice for any
organization targeting cost effective HR solutions that would
guarantee performance enhancement via best HR practices
and implementation.
•To become the leading provider for the highest quality
professional services that address our customers’ business
issues through HR consultancy services in Egypt.
•Becoming partners of success for the leading internationally
certified HR bodies.
•Increasing the awareness about the importance of HR through
college students (future employees) and business owners.
4. Collaboration – work as a team
Respect – value everyone
Credibility – walk the talk
Integrity – do what is right
Excellence – be your best
Accountability – own your actions
5. Leading the market.
Acquiring exclusive partnerships with internationally
certified HR bodies
Building a very strong community of HR professionals
Increasing the awareness about the importance of HR
Becoming widely renowned for our full and comprehensive
HR integration into our corporate customers
6. POLITICAL FACTOR:-
Tax Policy
Labor law
Political Stability
ECONOMICAL FACTOR:-
Exchange rates
Inflation rate
Economic Growth: is very low
SOCIAL FACTOR:-
Cultural aspects the HR field is not very important
TECHNOLOGICAL FACTOR:-
The usage of mobile internet has increased
The Egyptian nation don’t trust paying money over the internet
PEST Analysis
7. STRENGTHS:
“Creativity”
The linkage between theory and application
Ongoing research and development sector
WEAKNESSES:
No market presence
Building a good reputation takes time, and that will lead to
slow market growth
OPPORTUNITIES:
•Our business sector is expanding with many future
opportunities for success
•Our competitors may be slow to adopt new technologies
THREATS:
•Companies setting up their own knowledge centers
•Stiff Competition from existing industry players
•A small change in focus of a large competitors might wipe
out any market position we achieve.
SWOT Analysis
8. GROWTH STRATEGY: “CONCENTRIC DIVERSIFICATION
“:
Diversification in a related industry, which means combining all
the functions of HR consultancy & Services “Recruiting & Training
&HR Consultancy& in addition to introducing the HR Community
in Egypt” in one place
Corporate Strategy:
Business Strategy:
BUSINESS STRATEGY: DIFFERENTIATION
Building the largest and first specialized HR
community online.
Offering HR consultancy services .
Building awareness about HR best practices .
Leading change management and integration
throughout Egyptian organizations.
Following up with success achieved inside the
companies we offer services
9. NEXT BEHAVIOR : “COLLEGIAL”
According to our values, we can see that the collegial model as the
most appropriate behavior model for NEXT, only that model can
offer the satisfaction of our first generation of employees need for
self-actualization…
NEXT CULTURE:
Leadership Enriched Culture
Organizational
Mechanism:
11. The Human Resources Division supports the company mission
through a set of key strategies:
•Providing the HR Services
•Employee Relations and Management Services
•Organizational and Staff Development Services
•Safety and Health Services
•Equity and Diversity Services
•Policy and Planning
Human Resources
Strategy
12. •Strategic human resource management recognizes the economic,
social and political factors that create the external context in
which the company operates.
•There are significant challenges in maintaining high level
productivity workforce and ensuring that the company is
successful in recruiting and retaining high quality staff at a time of
significant competition.
•For all staff the issue of work-life balance has become a high
priority that is essential to address.
•The company operates within a complex legal framework. A
number of items of legislation are directly relevant to day to day
human resource management.
The External
Environment
13. •Human Resources is a centralized function that operates within a
complex and dynamic framework where a range of external
challenges intersect with our unique company culture.
•Organizational structure impacts human resources planning.
Functional or matrix structures require different staffing.
The Internal
Environment
14. •A high quality company is dependent upon the quality, reputation
and productivity of its staff.
•Recruiting and Retaining High Quality Staff
•Accounting for performance – a high performance culture:
•Continual learning.
•Creating an equitable and diverse workplace.
•Creating a safe and supportive workplace culture
HR Strategy
Challenges:
17. The key to the success of any business is building
the right team at the right time.
1.NEXT looks for someone who's good for the role
and good for NEXT...
2.Identify the various jobs and roles needed within
the organization to meet current and future goals
related to production and growth
Recruitment &
Selection Strategy:
3. Selecting the right candidate requires identifying the necessary specific
skills, knowledge and qualities and check to ensure the potential employee
meets the basic qualifications.
4. Facilitate various ways to reduce costs.
5. Ensuring enough staff is in place to complete all necessary job duties and
responsibilities and working with the hiring managers to planning ahead
for the loss of essential employees.
18. Our implementation plan will be concentrating on:-
1.Developing Job Descriptions & Specification.
2.External Recruiting
3.Internal Recruitment
4.Personnel Planning
Strategy
Implementation
Plan:
19. The recruitment department, developing a comprehensive and
accurate job description & job specification for all positions is going to
be essential for the recruitment, training, compensation and benefits
division to initiate a job evaluation process for all company position
considering compensable factors for each job.
Job Description:
21. PERSONNEL FORECASTING AND PLANNING
SUPPLY ANALYSIS
1.Where are we now? What do we have?
2.Right personnel mix?
3.Where are the gaps?
4.Gaps can be addressed by training
DEMAND ANALYSIS
1.Where do we want to be? What do we need?
2.Growing ? How fast?
3.Current staff have the needed KSA for future move?
4.Re-define job descriptions to achieve long-term goals?
Personnel
Planning:
22. PERSONNEL FORECASTING AND PLANNING
BUDGET ANALYSIS
1.How to achieve cost effective staffing?
2.How policies will be developed to manage costs?
STRATEGIC ANALYSIS
1.How will we get what we need?
2.Will we look internally or externally to fill vacancies?
3.Should we have ongoing recruitment programs or wait till
vacancies appear?
Personnel
Planning:
23. SUCCESS KPI’S (RECRUITMENT):
1.Time periods during which major positions in the company
are vacant.
2.Performance score of new hires
3.Manager satisfaction degree you with new hires (comparison
to last year’s results)
4.Turnover rate of new hires during first 12 months
Recruitment
Strategy Evaluation:
24. Recruitment
Strategy Evaluation:
Metric KPI Weight Score Total
Time periods during which
major positions in the
company are vacant.
30 days for non
managerial levels & 60
days for managerial
levels.
25%
Performance score of new
hires
70% of total new hires are
high performers, 20%
average performers, 10%
below average.
25%
Manager satisfaction degree
you with new hires
(comparison to last year’s
results)
1st
year, 70% satisfaction
confirmed by formal
survey results.
20%
Turnover rate of new hires
during first 12 months 15% of total new hires 30%
27. • Continuous workforce improvement through structured training
updating and improving skills and the development of leadership capacity
should be a priority for a dynamic and agile organization.
• The Learning and Development offering will continue to improve business
outcomes.
• The strategic Learning and Development provision will ensure employees
with most up-to-date and relevant skills working to the best of their ability in
order to achieve company goals and objectives.
Training &
Development
Strategy
28. 1. Service Quality enhancement.
2. Team Culture Building :
2.1 Leaders’ skills in the ways of leading teams.
2.2 Team interaction and collaboration.
2.3 Improve everyone’s ability to communicate openly.
2.4 Improve solve problems and improve performance.
2.5 Build an effective coaching environment
3. Inclusion of competency-based appraisal in the
performance management system
Training &
Development
Strategy
29. TRAINING OBJECTIVES:
1.Learn new systems, procedures, or technologies.
2.Acquire job-related knowledge, skills, and abilities after selection.
3.Develop knowledge, skills, and abilities as part of a
succession planning system.
Training Objectives:
31.
1.Training Needs Assessment (TNA):
Organization Training Needs
Direct Training Request.
2. Training Request
3. Training Plan.
4. Training Monitoring
5. Evaluation
Training Action Plan:
34. 1. Number of employees who are satisfied with learning and growth
opportunities offered by the company.
2. Number of employees who say their satisfied with project
assignments for development and growth as well as job rotations.
3. Percentage of employees who regularly undergo training sessions
and participate in coaching programs.
4. Consistency of performance management processes across the
organization .
5. Enhanced knowledge transfer, integration and creation of a
welcoming environment for diverse groups.
Training and
Development Strategy
Evaluation:
35. Recruitment
Strategy Evaluation:
Metric KPI Weight Score Total
Number of employees who are
satisfied with learning and
growth opportunities offered by
the company.
80% of total NEXT full time
employment
25%
Number of employees who say
they are satisfied with project
assignments for development
and growth as well as job
rotations.
70% of total NEXT full time
employment
15%
Percentage of employees who
regularly undergo training
sessions and participate in
coaching programs.
100% of new hires shall
undergo training, 60% of
the existing, and 40 % of
mangers as coaches
25%
Consistency of performance
management processes across
the organization .
80% of the development
plans are implemented.
20%
Enhanced knowledge transfer,
integration and creation of a
welcoming environment for
diverse groups.
Performance improvement
increased by 70%
15%
38. 1. Strategic reward is based on the design and implementation of long-
term& short-term reward policies and practices to closely support
and advance business or organizational objectives as well as
employee aspirations.
2. For the company this encompasses designing pay structures and
pay progression arrangements that ensure that we are able to
recruit, retain and engage the staff we need to achieve our goals.
3. The Rewards and Benefits strategy will continue to align employee
recognition with company achievements.
Compensation &
Benefits Strategy:
39. • NEXT management shall adopt a comprehensive total rewards
compensation plan and use it as a very effective tool to reinforce and
articulate NEXT organizational values, which will not only reward
individual performance, but will also, reward teamwork as well as
financial performance.
• NEXT compensation plan will lay grounds for rewarding high
performing employees for bringing in new customers and clients, while
preserving the balance between growth and profit. Accordingly, our
compensation plan should equally reward activities that generate
growth and profit.
• Compensation is visible and important to employees, so according to
our differentiation strategy, it's critical to consistently communicate a
clear message regarding how pay decision are made.
Compensation &
Benefits Strategy:
40. • NEXT strongly embraces equity as a solid ground to achieve a
healthy corporate culture while strictly guided by three main
standards of Internal, External, Individual and Procedural equity.
• Designing a Benefits & Incentives system should be easy for
employees to understand, and attainable enough at its lower levels
to encourage employees to work harder to reach higher goals.
• Using the compensation and benefits system as an efficient tool to
attract, develop and retain our skilled employees.
Compensation &
Benefits Strategy:
41. 1.NEXT management shall adopt a comprehensive total rewards
compensation plan, which will not only reward individual performance,
but will also, reward teamwork as well as financial performance.
NEXT management is deeply concerned about “walking the talk” and is
very determined to use its unique pay programs to reinforce its values. In
this sense the compensation program adopted by next shall combine the
following features:
Through:
1.Individual Performance Rewards: Base pay, commission schemes and
performance based annual increase, and merit increases.
2.Team & Collaborative Work Performance: Annual and Quarter bonus
schemes.
Compensation &
Benefits Implementation
Strategy:
42. 2. "NEXT compensation plan will lay grounds for rewarding high
performing employees for bringing in new customers and clients, while
preserving the balance between growth and profit. Accordingly, our
compensation plan should equally reward activities that generate growth
and profit.“
Through:
1.The performance management system adopted by the Training &
Development division will focus on driving our employees for results
during the first year with the main focus being on the growth and market
penetration mainly through bringing on new customers.
2.Starting from year two the goals will focus on enhancing the overall
employee mentality and performance towards aligning growth with profit
to raise the bar for NEXT employees to always cross the extra mile for
their next financial recognition based on the new standards reflected in
the second phase of performance appraisal specifically in the goal
setting phase based on the new performance standards.
Compensation &
Benefits Implementation
Strategy:
43.
3. Compensation is visible and important to employees, so according to our
differentiation strategy, it's critical to consistently communicate a clear message
regarding how pay decision are made."
Through:
1.The talent management division will work on setting an effective recruitment
process with special focus on competency based structured interviews, skill tests
and assessments that will help a more accurate selection of the needed caliber;
which will represent solid basis for flexible and fair pay decisions.
2.In cooperation with the preset development plans for each individual in our
organization based on their closely monitored behavior and performance; clear
processes such as succession planning should be always sending our employees
a clear message of appreciation through performance and skill based recognition
that will eventually entail financial rewarding.
3.Generating a clear and easy to understand policy to explain and communicate
the company’s philosophy and intentions of embracing equity standards both
internally and externally will facilitate the employee relations division’s tough task
of communicating NEXT compensations programs and pay decisions while
reflecting its core values and alignment of these programs to employee needs and
company goals on equal footing.
Compensation &
Benefits Strategy:
Compensation &
Benefits Implementation
Strategy:
44.
4. NEXT strongly embraces equity as a solid ground to achieve a healthy
corporate culture while strictly guided by three main standards of Internal,
External, Individual and Procedural equity.
Through:
A) External Equity:
This will be addressed by conducting a salary survey; which will help us build
an up-to-date salary structure that isn't separated from the labor market. This
step is very critical to see how others are paying for our benchmark jobs in the
market, and it’s equally important to know the benefits offered by our
competitors to guarantee attracting and retaining the “Hot Skills” needed for
NEXT targeted growth and differentiation plans.
Compensation &
Benefits Strategy:
Compensation &
Benefits Implementation
Strategy:
45. B) Internal Equity:
1.In cooperation with the recruitment department, developing a
comprehensive and accurate job description & job specification for all
positions is going to be essential for the compensation and benefits division
to initiate a job evaluation process for all company position considering
compensable factors for each job.
2.The compensations and benefits division will adopt the point’s method to
rank all positions based on their scores relative to their compensable factors.
3.The previously mentioned process will lead to grouping similar jobs into
pay grades which will represent guidelines for pay ranges and the benefits
that will be part of each grades annual package.
4.Now in light of the clear job analysis and evaluation processes, we are
ready to price our job into the market relative to our position in the market
and what’s offered by our competitors ; which NEXT is determined to exceed
as part of our its overall corporate strategy.
5.Deciding a pay range for each job grade will provide more flexibility for our
recruiters to attract the right calibers, while maintaining a sense of equity
between similar jobs.
Compensation &
Benefits Strategy:
Compensation &
Benefits Implementation
Strategy:
47. Individual Equity:
1.This is another top priority on the HR strategy agenda which is best achieved
via communicating the picture that "the better you perform, the better you got
paid" , accordingly ; effective and clear performance appraisals will be our
main tool , to take some of our pay decisions based on individual performance
to reward individual performance.
Procedural Equity:
1.Continuous and effective communication, in addition to developing clear and
easy to understand policies of (complaints) and employees’ participation will
help achieving the procedural equity for NEXT employees.
Compensation &
Benefits Strategy:
Compensation &
Benefits Implementation
Strategy:
48. 5. Designing a Benefits & Incentives system should be easy for employees to
understand, and attainable enough at its lower levels to encourage employees
to work harder to reach higher goals that will be generally categorized
according to the broad segmentation below:
Compensation &
Benefits Strategy:
Compensation &
Benefits Implementation
Strategy:
Sales Non Sales Leaders & Managers
1. Base 75% / 80%
2. Commission
25% / 20%
3. Achievement
Incentives
4. Transportation
Allowance
1. Skill Based
compensation
2. Bonus 35% to 40%
of Total
compensation.
Long –term incentives:
• Stock Options for top
management positions
Short- term Incentives:
1. Annual Incentive 25%
>70%
2. Car Allowance
3. Mobile Allowance
4. IT Benefits (Laptop, USB,
Blackberry, I pad, Tablet,
…etc)
49. 7. Using the compensation and benefits system as an efficient tool to attract,
develop and retain our skilled employees through:
Compensation &
Benefits Strategy:
Compensation &
Benefits Implementation
Strategy:
Attract Develop Retain
1. Selective Benefits
covering family
members e.g.
Insurance, Medical
coverage, etc.
2. High performance
related incentives
3. Profit Sharing
4. Merit Increase
5. Performance based
incentives
6. Bonuses and
commissions
1. Structured training &
development
2. Opportunity income
(education,
professional
development
programs, etc.).
3. External Certification
through earned in-
house training credit
points from
internationally
recognized bodies
such universities and
learning institutions.
1. Performance Loyalty
Bonus
2. Clear career
development plans
for key personnel
3. Workplace
improvements linked
to engagement
surveys feedback
4. Strong Performance
Management system
5. Employee Wellness
Programs &Flexible
work arrangements
50. 1. Number of employees satisfied with their current
compensation.
2. Number of employees showing above average performance
and getting above average compensation.
3. Number of employees who have shown top performance
but resigned for salary related reasons.
4. Number of employee satisfied with company benefits,
including the medical insurance services indicating.
5. Number of managers’ satisfaction in relation to benefits
such as: Flexible hours
Compensation &
Benefits Strategy:
Compensation &
Benefits Strategy
Evaluation:
51. Compensation &
Benefits Strategy
Evaluation:
Metric KPI Weight Score Total
Number of employees satisfied
with their current compensation.
85% of total employment 25%
Number of employees showing
above average performance and
getting above average
compensation.
30% of total full time
employment; and 75 % of
the positions entitled for
bonuses, commissions,
etc..
20%
Number of employees who have
shown top performance but
resigned for salary related
reasons.
Should not exceed 20%
of the total resigned
employees.
30%
Number of employee satisfied
with company benefits,
including the medical
insurance , flexible hours, etc..
75% of total full time
employment.
11%
Number of managers’
satisfaction in relation to
benefits impacting work
performance such as: Flexible
hours
70% of full time
employees in managerial
levels.
14%
52. NEXT HR Consultancy is planned to build its reputation on the
delivery of a highly professional HR services to a large number
of leading businesses.
We are committed to a number of simple beliefs. We want to
stand out through the quality of our personal service, and the
power of our results.
These are the foundations upon which we are set to embrace as
grounds for success of our business. We can boast a high
success rate at placing people and meeting requirements
quickly, something that comes from listening and investing time
all the way through the process.
Conclusion