The document discusses Integrity Matters, a whistleblower platform and ethics helpline case management system. It provides multiple confidential reporting channels and a secure system to manage reported issues. Key features include real-time trend analysis of reports, two-way anonymous communication with reporters, and tools to help comply with regulations. A case study highlights how it helped pharmaceutical company Lupin strengthen its reporting mechanism and internal investigation process. Finally, it outlines the advantages an ethics helpline provides organizations in establishing credible and independent whistleblowing.
3. Something fishy is
going on . Should I
report it? Will I be
harassed if I do so?
Make your Whistleblower
policy work
Integrity Matters Ethics Helpline&
Case Management
Helps you
Secure, efficient and confidential system for
internal whistleblowing
Multiple confidential channels – Web, Phone,
Email, Fax, Post
Single, secure incident repository
Web application for management of issues
Two-way communication withanonymous
reporters
Real -time trend -analysis, based on theregular
data generated fromthe helpline
Encourage employeesto report all suspicious
incidents
Receive timely alerts ; deal with incidents
internally as you deem fit
Detect risks that won’t be learned of any other
way
Fix vulnerabilities in internal controls
Comply with the New Companies Act 2013 and
SEBI Corporate Governance Code mandating a
“Vigil Mechanism”
Have a solution that pays for itself - often for
years - by detecting early and avoiding what
could otherwise be expensive losses
4. and chooses
into written
is
mail
How does ethics reporting work?
Advantages of Integrity Matters:
Availability of professionally developed and managed services
Guaranteed confidentiality and desired anonymity – builds trust
Supports positive perception of your organization's commitment
High availability (40% reports are made outside business hours)
External provider helps establish the program’s independence and credibility
Flexibility in the choice of reporting channels and multilingual capabilities
Easily extended to your external stakeholders like vendors, business partners etc.
Incorporation of global best practices
Step 1
Step 2Step 3
Step 4
A reporter calls on Integrity Matters
toll-free phone line
his/her preferred language
Reporter describes the potential or
actual wrongdoing to a specialist
Reporter receives a unique report
number and may send supporting
evidence via e -mail, fax or post
Integrity Matters transcribes and
translates the recording
report and attaches evidence (if any)
Report is entered into Integrity
Matters Case Management System
Designated client nominee/s
alerted via e -
Reporter calls the toll -free number
again
Reporter provides unique report
key and receives management
response and case status .
Responds to follow -up questions
The reporter may provide
additional information /
documents at any time
Client nominee classifies the report;
assigns status, priority and
investigator based on nature of
compliant
Case investigator formulates and
sends a management response to
the complaint with a confirmation
and asks for further information, if
any, via the Case Management
System
Note:
- Similar process is followed for reports made via other channels like web, email, fax and post etc.
- Integrity Matters does not capture IP address or store web cookies to further protect reporter confidentiality
5. Case Study: Lupin Ltd.
Client situation
• Lupin Ltd. , India’s fourth largest
pharmaceutical company, wanted to
strengthen its whistleblower mechanismby
offering confidential and independent
reporting channels to its 15,000 strong
workforce in India
• Although Lupin had a strong
Ombudsperson process for ethics
reporting , leadership wanted to integrate
all confidential reporting channels with a
centralized Case Management Systemto
aid the Ombudsperson Committee
• Existing mechanism did not allow for a
single repository of all case data, real-time
trend analysis and two -way communication
with anonymous reporters
Integrity Matters Services In -Scope
• Provide Lupin employees with safe,
confidential and anonymous channels for
reporting wrongdoing and accessing
employee PLEDGE
• Ethics reporting i ntegrated with a
sophisticated case management system
to aid senior management , including two -
way follow -up communication with
anonymous reporters
• Data Analysis and Management Reporting
modules in -built into the Case
Management System to indicate any
trends, patterns or areas of concern
Key impacts achieved
• Strongly re-enforced management
commitment to an ethical workplace
• Employees are encouraged tospeak -up and
raise their concerns without fear of retaliation
• With timely alerts to potential wrongdoing,
senior management is able to deal with
incidents internally and protect employees,
business interests and reputation
• Spe ed up the response time of the
Ombudsperson committee and helped close
the communication loop with reporters
• Helped set up a process for remediation and
frame policies preventing vulnerabili ties in
internal controls
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