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PAETEC Overview

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Blake Sanders

PAETEC is an alternative telecommunications provider to major carriers like AT&T, Verizon, and Qwest. It has a national fiber network, over 5.9 million access lines, and focuses on providing personalized solutions and unmatched customer service. PAETEC aims to be the most customer- and employee-oriented provider in the industry.

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PAETEC: America’s Premier Alternative to Incumbent Local Carriers (AT&T, Verizon, Qwest) BLAKE SANDERS Account Executive 678.781.1727 [email_address]
PAETEC’s mission is to be the most customer and employee-oriented communications provider. “ PAETEC rises above the communications service provider pack.” Forrester Research
Agenda Financial Highlights Company Highlights PAETEC’s Network Industry Recognition Caring Culture Open Communication Unmatched Service Personalized Solutions The PAETEC Difference
Financial Highlights NASDAQ: PAET Revenue – $1.6B Adjusted EBITDA – $238M Free Cash Flow – $118M * * Adjusted EBITDA Less CAPEX
Company Highlights 84 of the top 100 U.S. MSAs 5.9 million access line equivalents Approximately 4,000 employees ISO 9001:2008 certified Headquartered in Rochester, NY Employee-led “Green Team” Data Center – Conshohocken, PA 88 Voice Switches 34 Soft Switches 124 Backbone Routers 3 Network Operations Centers 2 Class-A Data Centers 19,932 Route Miles of Fiber
PAETEC’s Network
Industry Recognition 2009: Ranked #414 in North America on Deloitte Technology Fast 500 List; one of only 22 companies over $1B to make the list Deloitte 2009: NOC Named National Back-Office Customer Service Department of the Year Stevie ® Awards 2008: Received Most Innovative Product Award for the Application of SIP Trunking Telephony magazine 2008: Ranked #66 of Top 125 International Training Organizations Training magazine 2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group 2007, 2006, 2005: Named Corporate Stewardship Finalist U.S. Chamber of Commerce Center for Corporate Citizenship
Corporate Values Caring Culture Open Communications Unmatched Service Personalized Solutions
Community Connections PAETEC strives to live up to our Corporate Value: Caring Culture PAETEC offers select non-profit organizations up to 50% savings in telecommunications services through our Community Advantage program All PAETEC senior officers serve on the board of a local charity, including: American Heart Association American Red Cross Habitat for Humanity Make-A-Wish Foundation United Way The majority of our employees are active board members or volunteers in more than 300 charities nationwide
We Listen to Our Customers Discuss business challenges Build the foundation for PAETEC’s product and service investments through customer feedback Access PAETEC senior executives Network with peers Customer Advisory Board Program Regional forums with over 950 active members for knowledge sharing and relationship building between PAETEC and our customers “ I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti LEGO Systems, Inc.
Industry-Leading Customer Satisfaction Net Promoter Score (NPS) measures highly satisfied customers PAETEC adopted the NPS methodology to measure the satisfaction of our customer base Non-PAETEC company (consumer) data was gathered from the “Statmetrix 2009 Net Promoter Industry Report: Telecommunications – Local & Long Distance” PAETEC data was gathered from Sparks Research 0 PAETEC 18.8 -15 AT&T Telecom NPS Benchmarks -18 Verizon -34 Qwest
Unmatched Customer Care 65 dedicated Customer Care representatives 244 highly trained NOC technicians PAETEC strives to answer incoming calls by a live person in 20 seconds or less Network Operations Center – Charlotte, NC Network Operations Center – Rochester, NY Network Operations Center – Cedar Rapids, IA
Industry Focus Commonwealth of Massachusetts Miami Dade County State of New York State of South Carolina Government Bank of America Citigroup HSBC Bank Wachovia Securities Financial Services American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health Healthcare Hyatt Starwood Hotels & Resorts Tempus Resorts The Palms South Beach Hotel Hospitality Boston University Cornell University Georgetown University Stanford University Higher Education
Product Matrix (Communications Solutions) Core Products Value-Added Services Data Equipment Applications Data Center Voice Data MPLS VPN Managed Router Support Dedicated Internet Access Transport/Access Ethernet Local Loop Private Line Fixed Wireless Security Hosted E-mail Security Hosted Web Security Hosted Firewall Managed CPE Firewall CPE IP Phone Systems Routers Integrated Access Devices Media Gateways Consulting Network Engineering Consultation Hardware Maintenance Support Financing Equipment for Services Equipment Rental Software for Services Voice Local Long Distance Toll-Free Advanced Toll-Free Advantage Business Lines Direct Trunk Overflow (DTO) Managed Fraud Protection VoIP Dynamic IP Hosted IP Telephony Conferencing Audio Conferencing Web Conferencing Consulting Network Diversity Engineering Toll-Free Routing Consultation Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting PINNACLE Communications Management Suite Hosted Broadcast Notification
PAETEC Solutions Core Products Value-Added Services Data Equipment Applications Data Center Voice Communications All Data All Equipment All Voice Security MPLS VPN Hosted E-mail Security Hosted Web Security Hosted Firewall Managed CPE Firewall Network Engineering Consultation Managed Fraud Protection Managed Services Managed Router Support Managed CPE Firewall Hosted Firewall Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting Hosted IP Telephony Managed Fraud Protection Financing Equipment for Services Equipment Rental Software for Services Business Continuity MPLS VPN Fixed Wireless Private Line Network Engineering Consultation Hardware Maintenance Support Colocation Services Data Backup & Recovery Dedicated Hosted Server Dynamic IP Direct Trunk Overflow Network Diversity Engineering Toll-Free Routing Consultation Advanced Toll-Free Hosted Broadcast Notification Business Intelligence Managed Fraud Protection Hosted Broadcast Notification PINNACLE Communications Management Suite All Data Center PINNACLE Communications Management Suite All Applications Solutions
The PAETEC Difference National network presence Broad product portfolio Personalized solutions Trusted business partner Unmatched customer service
 

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PAETEC Overview

  • 1. PAETEC: America’s Premier Alternative to Incumbent Local Carriers (AT&T, Verizon, Qwest) BLAKE SANDERS Account Executive 678.781.1727 [email_address]
  • 2. PAETEC’s mission is to be the most customer and employee-oriented communications provider. “ PAETEC rises above the communications service provider pack.” Forrester Research
  • 3. Agenda Financial Highlights Company Highlights PAETEC’s Network Industry Recognition Caring Culture Open Communication Unmatched Service Personalized Solutions The PAETEC Difference
  • 4. Financial Highlights NASDAQ: PAET Revenue – $1.6B Adjusted EBITDA – $238M Free Cash Flow – $118M * * Adjusted EBITDA Less CAPEX
  • 5. Company Highlights 84 of the top 100 U.S. MSAs 5.9 million access line equivalents Approximately 4,000 employees ISO 9001:2008 certified Headquartered in Rochester, NY Employee-led “Green Team” Data Center – Conshohocken, PA 88 Voice Switches 34 Soft Switches 124 Backbone Routers 3 Network Operations Centers 2 Class-A Data Centers 19,932 Route Miles of Fiber
  • 7. Industry Recognition 2009: Ranked #414 in North America on Deloitte Technology Fast 500 List; one of only 22 companies over $1B to make the list Deloitte 2009: NOC Named National Back-Office Customer Service Department of the Year Stevie ® Awards 2008: Received Most Innovative Product Award for the Application of SIP Trunking Telephony magazine 2008: Ranked #66 of Top 125 International Training Organizations Training magazine 2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group 2007, 2006, 2005: Named Corporate Stewardship Finalist U.S. Chamber of Commerce Center for Corporate Citizenship
  • 8. Corporate Values Caring Culture Open Communications Unmatched Service Personalized Solutions
  • 9. Community Connections PAETEC strives to live up to our Corporate Value: Caring Culture PAETEC offers select non-profit organizations up to 50% savings in telecommunications services through our Community Advantage program All PAETEC senior officers serve on the board of a local charity, including: American Heart Association American Red Cross Habitat for Humanity Make-A-Wish Foundation United Way The majority of our employees are active board members or volunteers in more than 300 charities nationwide
  • 10. We Listen to Our Customers Discuss business challenges Build the foundation for PAETEC’s product and service investments through customer feedback Access PAETEC senior executives Network with peers Customer Advisory Board Program Regional forums with over 950 active members for knowledge sharing and relationship building between PAETEC and our customers “ I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti LEGO Systems, Inc.
  • 11. Industry-Leading Customer Satisfaction Net Promoter Score (NPS) measures highly satisfied customers PAETEC adopted the NPS methodology to measure the satisfaction of our customer base Non-PAETEC company (consumer) data was gathered from the “Statmetrix 2009 Net Promoter Industry Report: Telecommunications – Local & Long Distance” PAETEC data was gathered from Sparks Research 0 PAETEC 18.8 -15 AT&T Telecom NPS Benchmarks -18 Verizon -34 Qwest
  • 12. Unmatched Customer Care 65 dedicated Customer Care representatives 244 highly trained NOC technicians PAETEC strives to answer incoming calls by a live person in 20 seconds or less Network Operations Center – Charlotte, NC Network Operations Center – Rochester, NY Network Operations Center – Cedar Rapids, IA
  • 13. Industry Focus Commonwealth of Massachusetts Miami Dade County State of New York State of South Carolina Government Bank of America Citigroup HSBC Bank Wachovia Securities Financial Services American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health Healthcare Hyatt Starwood Hotels & Resorts Tempus Resorts The Palms South Beach Hotel Hospitality Boston University Cornell University Georgetown University Stanford University Higher Education
  • 14. Product Matrix (Communications Solutions) Core Products Value-Added Services Data Equipment Applications Data Center Voice Data MPLS VPN Managed Router Support Dedicated Internet Access Transport/Access Ethernet Local Loop Private Line Fixed Wireless Security Hosted E-mail Security Hosted Web Security Hosted Firewall Managed CPE Firewall CPE IP Phone Systems Routers Integrated Access Devices Media Gateways Consulting Network Engineering Consultation Hardware Maintenance Support Financing Equipment for Services Equipment Rental Software for Services Voice Local Long Distance Toll-Free Advanced Toll-Free Advantage Business Lines Direct Trunk Overflow (DTO) Managed Fraud Protection VoIP Dynamic IP Hosted IP Telephony Conferencing Audio Conferencing Web Conferencing Consulting Network Diversity Engineering Toll-Free Routing Consultation Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting PINNACLE Communications Management Suite Hosted Broadcast Notification
  • 15. PAETEC Solutions Core Products Value-Added Services Data Equipment Applications Data Center Voice Communications All Data All Equipment All Voice Security MPLS VPN Hosted E-mail Security Hosted Web Security Hosted Firewall Managed CPE Firewall Network Engineering Consultation Managed Fraud Protection Managed Services Managed Router Support Managed CPE Firewall Hosted Firewall Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting Hosted IP Telephony Managed Fraud Protection Financing Equipment for Services Equipment Rental Software for Services Business Continuity MPLS VPN Fixed Wireless Private Line Network Engineering Consultation Hardware Maintenance Support Colocation Services Data Backup & Recovery Dedicated Hosted Server Dynamic IP Direct Trunk Overflow Network Diversity Engineering Toll-Free Routing Consultation Advanced Toll-Free Hosted Broadcast Notification Business Intelligence Managed Fraud Protection Hosted Broadcast Notification PINNACLE Communications Management Suite All Data Center PINNACLE Communications Management Suite All Applications Solutions
  • 16. The PAETEC Difference National network presence Broad product portfolio Personalized solutions Trusted business partner Unmatched customer service
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Editor's Notes

  1. PAETEC has a national network with 82 of the top 100 Metropolitan Statistical Areas in 2008