The document discusses building a successful customer lifetime value (CLV) roadmap. It recommends forming a team to identify possible CLV use cases and applications, then prioritizing and ranking them. Quick wins that are easy to implement and have high impact should be the initial focus. Communication is important to get buy-in for the roadmap. The roadmap should have multiple phases, starting with refinements and expansions of quick wins, then taking on more complex applications. Measuring tangible benefits from early applications helps build momentum.